FieldAware by GPS Insight Reviews & Product Details

It's just nice to have everything in one easy to find location Review collected by and hosted on G2.com.

Do not use this company if you are a small business owner. They do not care. Review collected by and hosted on G2.com.

They charge an outrageous amount of money compared to similar products that are far better. My Customer Service rep spent hours on the phone with their techs and none of the problems were ever fixed. In fact, every time they would try to "fix" something, it got worse. They never delivered what was asked of them. When I tried to break the contract, because I was not receiving what was promised, they threatened to sue me! I wasted THOUSANDS of dollars. They are terrible people. Review collected by and hosted on G2.com.

I would totally recommend going through a full vetting of FieldAware or any product for that matter before making a purchase. FieldAware was very patient with us and allowed us to ask many questions, try out a temporary site and was very open throughout the entire process. Make sure that you are fully involved in this process as that it will make the implementation step that much easier and therefore make this software an immediate success in your business. Review collected by and hosted on G2.com.

Scheduling (Manpower, Equipment) - All crew members now know days in advance and in real time where they need to be and when they need to be there. Additionally, our company has a great deal of equipment that needs to be scheduled depending on the state of the job. This is done instantly and any scheduling conflicts are handled long before our crews are on-site or in need of the tool. Data Sharing/Transmission - Our crews and office staff send large amounts of data both to the field from the office as well as from the field to the office. This software allows for real-time interaction between these staff groups which allows us to convey these results to our customers in a much more efficient manner. Job History - Our crews visit the same sites many times even sometimes for different clients (engineer, contractor, municipality, etc.). FieldAware has made it easy for the office and field to find this archived data and relay it as needed to our employees and customers. Employee Safety - Our field crews travel in order to satisfy our client's needs. We've been able to use FieldAware to not only verify field crews' location, arrival and departure in order to help ensure on-site safety but also it has allowed our crews to complete Job Hazard Analysis forms electronically and in real time onsite. This allows our crews to be aware of their site surroundings and tracks this analysis for safety reviews and debriefings moving forward. Review collected by and hosted on G2.com.

Cost: You have to pay for every seat, but multiple users can share a seat at the same time (e.g., office could be a seat). Everyone who needs to be scheduled needs a seat. Plan this out. Product/Service PriceBook: Setting up your pricing and/or importing is a big chore. Plan this out. There are not global append features so individual items must be edited. Billing/Collection Reports: The standard reports are not very informative (e.g., no aging report). Plan on adding custom fields to get feedback reports. Review collected by and hosted on G2.com.

Sending service requests to service personnel in the field in real time. Quick responsiveness to calls as they come in. Review collected by and hosted on G2.com.

Do it. Review collected by and hosted on G2.com.

The use of this and other technology reduces the amount of manpower we require for administration. It also greatly increases efficiency on the quote, work order, invoice sequence. I'm certain that it has played a major role in eliminating "lost invoicing", that is to say it almost eliminates the possibility of forgetting to invoice a completed work order.

I play the same role as many small trades-business owners. I am a repair serviceman, manager, salesman and dispatcher. In 2014 I personally completed over $300,000 in repairs, quoted 400 installations, dispatched 1000 work orders, ordered materials and equipment for the installations and repairs and many other projects. My competition uses 4 different people to do the same thing. I couldn’t have done that without Field Aware. Review collected by and hosted on G2.com.

Have tried and evaluated at least three competitors. For a small service business, this is a great choice. Accept the fact that nobody has perfected a close integration with QuickBooks (I have been told the real problem in the interface software provided to 3rd parties by Intuit). Review collected by and hosted on G2.com.

This app is the basis for our service business. Provides a structure for the field techs with set pricing, instructions and documents, etc. Review collected by and hosted on G2.com.

Looks at all the aspects of your business where you could improve your productivity and efficiency as a company. Review collected by and hosted on G2.com.

-elimination of paper work orders

-increased productivity and efficiency

-service history functions

-reduced time to bill and invoice customers Review collected by and hosted on G2.com.

Medical imaging equipment, CAT scanner, MRI. Review collected by and hosted on G2.com.

I would recommend that anyone making the switch to FA get their IT team fully involved in the process. It will make the data migration a much smoother process. Review collected by and hosted on G2.com.

This software has been great for tracking the service of diagnostic imaging systems. Review collected by and hosted on G2.com.

Consider the size of your company; I understand there is now a minimum user requirement before starting with FieldAware. Review collected by and hosted on G2.com.

We can keep track of our daily schedule of jobs, as well as quotes, invoices and future obligations all on one site. It's how the invention of the computer was meant to be utilized and paper-free when imagined! Review collected by and hosted on G2.com.