Sendlane Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the automation and personalization features of Sendlane, enhancing engagement and conversions seamlessly. (6 mentions)

Users highly value Sendlane's exceptional customer support, noting their prompt assistance and responsiveness at all times. (6 mentions)

Users value Sendlane's automation efficiency, enhancing engagement and reducing manual work through personalized campaigns. (4 mentions)

Users praise Sendlane's automation and personalization features, enhancing engagement and simplifying marketing workflows efficiently. (4 mentions)

Users appreciate the ease of use of Sendlane, thanks to its intuitive dashboard and drag-and-drop features. (4 mentions)

Users find Sendlane expensive, making it less accessible for startups and suggesting improvements in affordability. (3 mentions)

Users find Sendlane's poor reporting capabilities limiting, lacking depth and immediate insights for effective campaign management. (3 mentions)

Users face significant campaign issues, including limited international SMS support and problems with scheduled campaigns not sending on time. (2 mentions)

Users find the feature improvements in Sendlane lacking, particularly with automation setup and reporting capabilities. (2 mentions)

Users find Sendlane inefficient due to its outdated UX and limited functionality, making platform use cumbersome. (2 mentions)

5 Pros or Advantages of Sendlane

1. Automation

Users appreciate the automation and personalization features of Sendlane, enhancing engagement and conversions seamlessly.

See 6 mentions

See Related User Reviews

Rani B.

4.5/5

"Advanced Automation and Personalization Booster"

What do you like about Sendlane?

I like Sendlane's automation and personalization features for email and SMS marketing. They excel in automated campaigns like welcome emails, abandone

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Intuitive Dashboard and Seamless Integrations Make This Tool Exceptional"

What do you like about Sendlane?

This tool offers a clean dashboard that is easy to navigate and also to implement. It has drag and drop features which makes it very intuitive. It h

2. Customer Support

Users highly value Sendlane's exceptional customer support, noting their prompt assistance and responsiveness at all times.

See 6 mentions

See Related User Reviews

Rani B.

4.5/5

"Advanced Automation and Personalization Booster"

What do you like about Sendlane?

I like Sendlane's automation and personalization features for email and SMS marketing. They excel in automated campaigns like welcome emails, abandone

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Intuitive Dashboard and Seamless Integrations Make This Tool Exceptional"

What do you like about Sendlane?

This tool offers a clean dashboard that is easy to navigate and also to implement. It has drag and drop features which makes it very intuitive. It h

3. Automation Efficiency

Users value Sendlane's automation efficiency, enhancing engagement and reducing manual work through personalized campaigns.

See 4 mentions

See Related User Reviews

Rani B.

4.5/5

"Advanced Automation and Personalization Booster"

What do you like about Sendlane?

I like Sendlane's automation and personalization features for email and SMS marketing. They excel in automated campaigns like welcome emails, abandone

Lakshya S.

Small-Business (50 or fewer emp.)

3.5/5

"Powerful Automation Features, But UX Feels Outdated"

What do you like about Sendlane?

Behaviour driven automation - Sendlane analyzes the behaviour on data points and lets you use that data to trigger highly relevant emails and SMS mess

4. Automation Features

Users praise Sendlane's automation and personalization features, enhancing engagement and simplifying marketing workflows efficiently.

See 4 mentions

See Related User Reviews

Rani B.

4.5/5

"Advanced Automation and Personalization Booster"

What do you like about Sendlane?

I like Sendlane's automation and personalization features for email and SMS marketing. They excel in automated campaigns like welcome emails, abandone

Lakshya S.

Small-Business (50 or fewer emp.)

3.5/5

"Powerful Automation Features, But UX Feels Outdated"

What do you like about Sendlane?

Behaviour driven automation - Sendlane analyzes the behaviour on data points and lets you use that data to trigger highly relevant emails and SMS mess

5. Ease of Use

Users appreciate the ease of use of Sendlane, thanks to its intuitive dashboard and drag-and-drop features.

See 4 mentions

See Related User Reviews

Rani B.

4.5/5

"Advanced Automation and Personalization Booster"

What do you like about Sendlane?

I like Sendlane's automation and personalization features for email and SMS marketing. They excel in automated campaigns like welcome emails, abandone

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Intuitive Dashboard and Seamless Integrations Make This Tool Exceptional"

What do you like about Sendlane?

This tool offers a clean dashboard that is easy to navigate and also to implement. It has drag and drop features which makes it very intuitive. It h

5 Cons or Disadvantages of Sendlane

1. Expensive

Users find Sendlane expensive, making it less accessible for startups and suggesting improvements in affordability.

See 3 mentions

See Related User Reviews

Lakshya S.

Small-Business (50 or fewer emp.)

3.5/5

"Powerful Automation Features, But UX Feels Outdated"

What do you dislike about Sendlane?

UX seems quite outdated and the price is quite high for startups.

Brian A.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless Integration, Strong Support, but Pricey"

What do you dislike about Sendlane?

I find Sendlane a bit expensive, which can make it less accessible. While it aids in growing my business, I believe it would be beneficial if the pric

2. Poor Reporting

Users find Sendlane's poor reporting capabilities limiting, lacking depth and immediate insights for effective campaign management.

See 3 mentions

See Related User Reviews

Rani B.

4.5/5

"Advanced Automation and Personalization Booster"

What do you dislike about Sendlane?

Some automation workflows can feel complex to set up for beginners, and the interface could be more intuitive. Also, advanced reporting and analytics

bernardo v.

Enterprise (> 1000 emp.)

4.0/5

"Email and SMS Marketing Automation, perfect for ecom growth"

What do you dislike about Sendlane?

The platform does not support international SMS, restricting messaging to US numbers only. As campaigns grow, the user interface can become cluttered,

3. Campaign Issues

Users face significant campaign issues, including limited international SMS support and problems with scheduled campaigns not sending on time.

See 2 mentions

See Related User Reviews

bernardo v.

Enterprise (> 1000 emp.)

4.0/5

"Email and SMS Marketing Automation, perfect for ecom growth"

What do you dislike about Sendlane?

The platform does not support international SMS, restricting messaging to US numbers only. As campaigns grow, the user interface can become cluttered,

Mahmoud A.

Small-Business (50 or fewer emp.)

5.0/5

"The most powerful if you want to market your product via email"

What do you dislike about Sendlane?

Aside from the problem that pre-scheduled campaigns don't send on time and have to be sent manually,

4. Feature Improvements

Users find the feature improvements in Sendlane lacking, particularly with automation setup and reporting capabilities.

See 2 mentions

See Related User Reviews

Rani B.

4.5/5

"Advanced Automation and Personalization Booster"

What do you dislike about Sendlane?

Some automation workflows can feel complex to set up for beginners, and the interface could be more intuitive. Also, advanced reporting and analytics

Brian A.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless Integration, Strong Support, but Pricey"

What do you dislike about Sendlane?

I find Sendlane a bit expensive, which can make it less accessible. While it aids in growing my business, I believe it would be beneficial if the pric

5. Inefficient

Users find Sendlane inefficient due to its outdated UX and limited functionality, making platform use cumbersome.

See 2 mentions

See Related User Reviews

Lakshya S.

Small-Business (50 or fewer emp.)

3.5/5

"Powerful Automation Features, But UX Feels Outdated"

What do you dislike about Sendlane?

UX seems quite outdated and the price is quite high for startups.

bernardo v.

Enterprise (> 1000 emp.)

4.0/5

"Email and SMS Marketing Automation, perfect for ecom growth"

What do you dislike about Sendlane?

The platform does not support international SMS, restricting messaging to US numbers only. As campaigns grow, the user interface can become cluttered,

Top-Rated Alternatives

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Verified User in Civil Engineering

Small-Business (50 or fewer emp.)

1/23/2021

"Excellent responder"

5/5

What do you like best about Sendlane?

I can see the statistic data that help me doing in right way. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

It is taking time to be familiar with functions and how to do things. Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane

edit

Hi there,

Thank you so much for the 5-star review! I'm so glad to hear you're finding the auto responder to be valuable for your business, as well as the statistics and reporting you're able to get from the platform. I do recognize there are lots of features and functionality to become familiar with, so in case you are ever in need of additional support or guidance, our Product Support team is always available to help! Our team is available 24/7/365 via chat and email, accessible on any page of our website and in the app too for convenience. They are experts in assisting customers, like yourself, in making sure you're getting the most from the product. :)

We appreciate you taking the time to share your experience, thanks again!

Cheers,

Mariesa, Director of Customer Success

Shawn J.

CEO

Small-Business (50 or fewer emp.)

9/24/2020

"My 2 to 3 years with Sendlane"

5/5

What do you like best about Sendlane?

Love the flexibility and optimum deliverables of emails. Customer service is excellent and customization of segmentation is very in depth. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

The pricing leans more towards premium pricing because of newly added features, and there is no option to reduce the cost by moving unneeded features. But overall, the deliverability still makes the prices worthwhile in my opinion Review collected by and hosted on G2.com.

Response from Sonya Pelia of Sendlane

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Hi Shawn: Thank you for taking time to write this review. Very pleased to know that you have found great value in our solution. Please always let us know if you are looking for a specific feature. We are constantly adding features and improving the solution. Best, Sonya. VP Marketing

Jim R.

Affiliate Manager

Internet

Small-Business (50 or fewer emp.)

12/4/2020

"Software works well and does everything we need it to"

4/5

What do you like best about Sendlane?

The ability to send the volume of emails we need to send equally Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

We have had issues bulk importing contacts. Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane

edit

Hi Jim,

Thanks so much for taking time to leave us a review! I am so glad to hear your experience with Sendlane has been excellent so far and that you've been able to successfully manage your email program at-scale. We are constantly making improvements to the platform - including to our import process - so we hope that the issues you mentioned will no longer be a challenge for you. We appreciate your advocacy, Jim, thanks again!

Cheers,

Mariesa, Director of Customer Success

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

12/8/2020

"Consistent Performance"

4.5/5

What do you like best about Sendlane?

The SendLane support team is top notch. Very hard to come by in the world of ESPs. Different ways to communicate but Skype has made the process so easy! Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

Some of the hands on involvement from the team on things that could be automated. Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane

edit

Hi there!

Thank you so much for taking the time to leave a review! I am thrilled to hear you have been receiving stellar support from our Customer Success team; I tend to agree - they are pretty great! Seeing that you've been able to realize excellent deliverability within Gmail and also successfully tap into a challenging segment of your audience is music to our ears. We look forward to continuing to be a strong partner you've come to rely on. Thanks again for your advocacy!

Cheers,

Mariesa, Director of Customer Success

Abraham C.

Owner

Small-Business (50 or fewer emp.)

1/21/2021

"Sendlane is so Intuitive"

5/5

What do you like best about Sendlane?

It's ease of use. The learning curve is very little Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

It can be difficult to link to another platform for a capture page. Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane

edit

Hi Abraham,

Thank you so much for giving Sendlane a 5-star review. We are so glad to hear your experience has been great so far and that the learning curve was not steep to get you up & running and seeing value, including higher open rates! We know delivering that type of value translates to bigger and better outcomes for you and your business and we are appreciative to partner with you on continued growth and success. Thanks again, Abraham!

Cheers,

Mariesa, Director of Customer Success

Verified User in Higher Education

Small-Business (50 or fewer emp.)

1/29/2021

"Great support"

5/5

What do you like best about Sendlane?

The availability to chat with support in real time. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

That Sendlane doesn't integrate with Everwebinar. Review collected by and hosted on G2.com.

Response from Sonya Pelia of Sendlane

edit

Dear Sendlane User,

Thank you so much for the 5-star, glowing review! Really appreciate your taking the time to let us know that using Sendlane is helping you save time! Re the intergration with Everwebinar, do check out this page: https://zapier.com/apps/webinarjam/integrations/sendlane

Our customer success will happy to assist you in this integration.

Sonya, VP of Marketing

See how Sendlane improved

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

1/23/2021

"Recommended awesome support"

4.5/5

What do you like best about Sendlane?

The fast customer support, they always reply back faster than expected Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

It took a while to import a contact list Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane

edit

Hi there!

Thank you for taking time to share about your experience with Sendlane! We are glad you are enjoying the platform and also receiving excellent support from the Customer Success team. Our team does pride itself in world class, fast support from real people - 24/7/365! As you continue to familiarize yourself with the platform or if you need support with any future contact imports, our team is just a quick conversation away and will be more than happy to offer guidance. :)

Thanks again!

Mariesa, Director of Customer Success

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

2/12/2021

"Amazing"

5/5

What do you like best about Sendlane?

I heard the deliverability and that it was the best I’ll probably rejoin it’s just I’m too comfortable with gr Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

That I’m not going experienced enough with it Review collected by and hosted on G2.com.

Response from Sonya Pelia of Sendlane

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Dear Reviewer,

Thank you for taking the time to review Sendlane and give us 5 stars. Please do contact our customer success team at support@sendlane.com and they will surely help you with your request.

Best,

Sonya, VP of Marketing at Sendlane

Verified User in Publishing

Small-Business (50 or fewer emp.)

10/6/2020

"Fantastic Provider"

5/5

What do you like best about Sendlane?

Sendlane is incredibly easy to use to deploy email or other campaigns. Our staff loves working with it due to the simplistic efficient design. The campaign builder is a super easy drag dropper. Staff are on point A+++ Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

That its not FREE, JK. We are very happy with the app and team. Any issues we have had in the past have been resolved and addressed by the team in a timely manor! Review collected by and hosted on G2.com.

Response from Sonya Pelia of Sendlane

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Dear Admin: Thank you a stellar review on Sendlane! And, the A+++ for our team. As always, please do not hesitate to reach out if you are looking for a specific feature in the solution. We are constantly improving the product and adding features. Best, Sonya, VP Marketing

Verified User in Education Management

Small-Business (50 or fewer emp.)

1/20/2021

"Sendlane review"

3.5/5

What do you like best about Sendlane?

Easy to understand layout

Intuitive set up

Clean functionality Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

Pricing, low tier removed

limited integration to clickbank Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane

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Hello! Thanks so much for taking the time to leave us a review. It's great to hear you're enjoying the intuitive and clean UI - we like to think it's pretty sleek too. :) I appreciate the feedback on our ClickBank integration as well. That is certainly an integration our Product team can explore strengthening for users like you. I have passed that feedback along to them. We appreciate your partnership, thanks again!

Cheers,

Mariesa, Director of Customer Success