Based on 25 Sendblue reviews. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.
Notifications
Based on 25 Sendblue reviews. Delivers notifications to both sides of the conversation.
Targeted Emails
Sends automated emails to further engage clients and potential clients. This feature was mentioned in 24 Sendblue reviews.
In-App Messaging
Allows for live chat to be enabled within the app for customer help. This feature was mentioned in 24 Sendblue reviews.
Co-Browsing
Allows agents to join a customer's browser session and navigate through the website with them. 23 reviewers of Sendblue have provided feedback on this feature.
Internal Use (6)
Customization
Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 22 Sendblue reviews.
Conversation Archiving
Archives conversations in a separate location for later reference. This feature was mentioned in 23 Sendblue reviews.
Lead Development
As reported in 23 Sendblue reviews. Enables employees to denote potential customers.
Knowledge Base
Establishes a knowledge base for employee reference during conversations. This feature was mentioned in 22 Sendblue reviews.
Team Inbox
Provides a central location for help requests, helping employees respond sooner. 22 reviewers of Sendblue have provided feedback on this feature.
Customer Profiles
Based on 22 Sendblue reviews. Allows for the creation of profiles for contacts and customers.
Generative AI (3)
AI Text Generation
Based on 21 Sendblue reviews. Allows users to generate text based on a text prompt.
AI Text Summarization
As reported in 21 Sendblue reviews. Condenses long documents or text into a brief summary.
AI Text-to-Speech
Based on 21 Sendblue reviews. Simulates human-like speech from text inputs.
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