Secret View is an innovative mystery shopping company that transforms the way businesses approach customer experience, internal audits, and compliance research. With a focus on learning and growth, we empower organizations to unlock actionable insights that elevate performance and drive customer loyalty. Why Secret View? - Global community of 65,000+ mystery shoppers: Our mystery shoppers are real customers from your target audience and locality, ensuring authentic feedback that aligns with your brand’s goals. - Tailored solutions: From ready-to-use questionnaires to fully customizable surveys, our tools adapt to the unique needs of your business. - Powerful dashboard: Gain clear, actionable insights with our industry-leading dashboard, enabling you to monitor, analyze, and act on feedback from every level of your organization. - AI Assistent: Our built in AI Assistent helps you understand the research and learn from the feedback from our mystery shoppers. - Shopping credit: Our model rewards mystery shoppers with shopping credit, fostering genuine engagement and ensuring they are truly invested in the brands they evaluate. What we offer - Customer experience research: Map out and optimize every touchpoint in the customer journey with qualitative and quantitative insights that our mystery shoppers provide. - Internal audits: Streamline internal processes and ensure quality standards are met with our user-friendly audit tools. Compliance research: Monitor adherence to regulations such as alcohol, tobacco, product placement, and promotional standards with precision. Trusted by leading brands We are proud to partner with renowned names such as Dyson, AholdDelhaize, Patagonia and over 100 retail- and hospitality brands, delivering exceptional insights in customer journeys worldwide.