--- title: Screen Recording by Userplane Reviews meta_title: 'Screen Recording by Userplane Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Screen Recording by Userplane works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 2 scale: '5' date_modified: '2026-06-22' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Screen Recording by Userplane Reviews **Vendor:** Userplane **Category:** [Screen and Video Capture Software](https://www.g2.com/categories/screen-and-video-capture) **Average Rating:** 5.0/5.0 **Total Reviews:** 2 ## About Screen Recording by Userplane Userplane helps support teams request screen recordings that automatically capture logs, network activity, and user sessions—so they can understand and resolve support issues faster. - Request Screen Recordings from Customers: Eliminate unnecessary follow-ups. Let customers show you exactly what they're seeing. - Capture Console Logs and Network Activity: Automatically collect network requests, browser logs, and device metadata to better triage customer issues. - Turn Support Tickets into Engineer-Ready Artifacts: Pass complete context to engineers. Logs, repro steps, and recordings — all in one link. - Keep Customer Data Private and Secure: Receive recordings with confidential fields automatically redacted. Stay compliant and build confidence with your customers. - Enterprise-Grade Compliance, Built In: GDPR and CCPA compliance. Role-based access, custom retention policies, and SAML SSO — all included out of the box. Userplane makes ticket resolution faster for your customers, agents, and engineers. Learn more at userplane.io ## Screen Recording by Userplane Reviews ### 1. Reproducing Issues Is Much More Reliable Now **Rating:** 5.0/5.0 stars **Reviewed by:** Nick _. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Screen Recording by Userplane?** I can reproduce issues much more reliably now. **What do you dislike about Screen Recording by Userplane?** The main gap for me is integration with our issue tracker. It pairs up well with our help desk but we still have to pass things along manually from Intercom to Linear. I understand it’s more geared toward support teams, but as an engineer I still end up using it quite a bit. **What problems is Screen Recording by Userplane solving and how is that benefiting you?** Earlier there was a lot of guesswork in figuring out the issue and its cause. Now we can see what's exactly happening and be confident that the fixes we’re shipping are correct. ### 2. Effortlessly Captures Client Issues for Proactive Fixes **Rating:** 5.0/5.0 stars **Reviewed by:** Shreyansh M. | Senior Software Engineer, Frontend, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Screen Recording by Userplane?** It helps me keep support queue moving across time zones **What do you dislike about Screen Recording by Userplane?** Earlier, resolving issues required both us and the customer to be online at the same time , which was not practical for a small team team working across time zones. Now we can simply share a link, the customer records the issue at their connivence, and we review it later. It also us diagnose problems better by capturing their full context like screen recordings and network logs, without needing frontend access. **What problems is Screen Recording by Userplane solving and how is that benefiting you?** Currently, we have to manually create a link and send it to the customer. It works fine, but it would be much better if Userplane could automatically trigger a recording request when we are not available, instead of depending on us to initiate it every time. - [View Screen Recording by Userplane pricing details and edition comparison](https://www.g2.com/products/screen-recording-by-userplane/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A21%3A31+-0500&secure%5Bsession_id%5D=abb6b221-b0e8-47e4-bc1d-7e3237a3bddb&secure%5Btoken%5D=5b3cb0d69bb05672e708e13c196127a5a2a0535b9ea459a0240a6a24390788da&format=llm_user) ## Screen Recording by Userplane Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Platform Basics** - Screen Capture - Video Capture - Image Editor - Audio Capture **Platform Content** - Scrolling Capture - Text Extraction - Screen Record - Video Support **Platform Additional Functionality** - File Sharing - Platform Search **Agentic AI - Screen and Video Capture** - Autonomous Task Execution **Additional Functionality** - Reporting/Analytics - Meeting Management - Multi-Screen Recording - Video Streaming - Single Sign On - Video Editing - Content Management - Video Conferencing - Calendar Management - Reporting & Statistics - API - Tagging - Collaboration Tools - Data Import/Export - Projections - Access Controls/Permissions - File Management - SSL Security - Document Storage - Backup and Recovery - Reminders - Annotations - File Transfer - Conferencing - Chat/Messaging - Image Editing - Commenting/Notes - Application Management - Interactive Content - User Management - Live Chat - AI Copilot - Communication Management - Video Call Recording - On-Demand Recording - Workflow Management - YouTube Uploading - Template Management - Video Management - Customizable Branding - Email Management - Speech-to-Text Analysis - Generative AI - Third-Party Integrations - Performance Metrics - Drag & Drop ## Top Screen Recording by Userplane Alternatives - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,562 reviews) - [Snagit](https://www.g2.com/products/snagit/reviews) - 4.7/5.0 (5,975 reviews) - [Loom](https://www.g2.com/products/atlassian-loom/reviews) - 4.7/5.0 (2,400 reviews)