SAS Customer Due Diligence is useless and operations are hard. The user interface is very obtuse. Setting up configurations is not as straightforward as we initially hoped. This increases the risk of compliance and regulations. Review collected by and hosted on G2.com.

What do you dislike about SAS Customer Due Diligence?

I'm not particularly fond of the lack of flexibility and customization options with SAS Customer Due Diligence. The user interface appears outdated and not very intuitive making it difficult to navigate. SAS Customer Due Diligence is good from incorporating user features and placing a stronger emphasis on adaptability. Review collected by and hosted on G2.com.

What problems is SAS Customer Due Diligence solving and how is that benefiting you?

The main issue of SAS Customer Due Diligence is the problem of management of customer data. It is unable to help our business as a platform for maintaining customer information is outdated. It is designed with a one size fits all approach, which limits its quality for industries and business requirements. Review collected by and hosted on G2.com.

AC

Andrew C.

CEO

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

11/22/2023

"Difficult Inquiries and Customer Perspective"

1.5/5

What do you like best about SAS Customer Due Diligence?

It lacks summaries and aggregations of transactions and the alerts take a while to generate. The interface is not the most intuitive has its appeal. There is a lack of user experience. Review collected by and hosted on G2.com.

What do you dislike about SAS Customer Due Diligence?

SAS Customer Due Diligence lacks a user interface making it difficult to navigate and utilize. There is a lack of customization options within the system which restricts our ability to tailor it according to our requirements. The customer support provided by SAS is below par with slow response times and insufficient resolutions for our issues. Review collected by and hosted on G2.com.

VK

Vivek K.

Small-Business (50 or fewer emp.)

9/10/2023

"Solid solution for performing customer due diligence"

4.5/5

What do you like best about SAS Customer Due Diligence?

Definitely the single view of the customer – makes things streamlined. Also from the recent 8.3 update, connecting to the legacy SAS Anti-Money Laundering 7.1 database is pretty neat for us. This is a must-required solution for companies that are already utilizing SAS' business suit. Review collected by and hosted on G2.com.

What do you dislike about SAS Customer Due Diligence?

The interface could be more intuitive. Sometimes we find ourselves taking a few extra steps than we'd like to (impacting our efficiency). And setting up some of the configurations. Review collected by and hosted on G2.com.

What problems is SAS Customer Due Diligence solving and how is that benefiting you?

CDD helps us spot potential money laundering risks by continuously assessing our customer relationships. As an offshore company dealing with international monetary transactions, having a risk analysis of the funds that are coming in is a necessity. This means we're staying compliant and avoiding potential legal headaches. Peace of mind knowing we have a system diligently monitoring things behind the scenes is the absolute real benefit of the CDD. Review collected by and hosted on G2.com.

SS

Shashank S.

Small-Business (50 or fewer emp.)

3/29/2023

"Product Specification"

4.5/5

What do you like best about SAS Customer Due Diligence?

It helps to resolve the complex query in a short period of time, which affects the efficiency in a positive way. Review collected by and hosted on G2.com.

What do you dislike about SAS Customer Due Diligence?

After-sale support is not as convenient as per its competitors. Review collected by and hosted on G2.com.