Best Integrated Revenue and Customer Management (IRCM) for CSPs Software

How Many Integrated Revenue and Customer Management (IRCM) for CSPs Software Products Does G2 Track?

Total Products under this Category: 88

Category Stats (Sep 2026)

  • Average Rating: 4.33/5 The average rating of products in this category, based on all submitted ratings

Last updated: September 01, 2026

How Does G2 Rank Integrated Revenue and Customer Management (IRCM) for CSPs Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 0+ Authentic Reviews
  • 88+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

Agentforce Communications (formerly Salesforce Communications Cloud)

Salesforce Communications Cloud provides integrated sales and service solutions on a single, flexible platform to transform the B2C, B2B and wholesale customer and employee experience. Communications Cloud enables CSPs (Communications Service Providers) to reduce system complexity, create seamless digital experiences, rapidly launch offers and services, and automate business processes.

Average Rating: 4.5/5.0

Total Reviews: 26

Who Is the Company Behind Agentforce Communications (formerly Salesforce Communications Cloud)?

  • Seller: Salesforce
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • Twitter: @salesforce
    579,511 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®
  • Ownership: NYSE:CRM

Who Uses This Product?

  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 61% Large, 21% Medium

What Do G2 Reviewers Say About Agentforce Communications (formerly Salesforce Communications Cloud)?

AI-generated summary from verified user reviews

Pros
  • Users value the time-saving automation tools of Agentforce Communications, enhancing communication efficiency and consistency.
  • Users appreciate the centralized communication in Agentforce, which enhances consistency and streamlines workflows effectively.
  • Users value the centralized communication of Agentforce Communications, enhancing consistency and efficiency in customer interactions.
  • Users value the seamless integration of Agentforce Communications, enhancing communication and saving time with automation tools.
  • Users value the time-saving automation tools of Agentforce Communications, enhancing efficiency in customer interactions.
Cons
  • Users find the complex setup of Agentforce Communications challenging, particularly when it comes to customization and large datasets.
  • Users find the complex setup daunting, requiring extra time and support to customize effectively.
  • Users find the difficult customization process requires significant time and technical support, hindering overall user experience.
  • Users find the steep learning curve challenging, often needing extra time and support for effective use.
  • Users experience slow performance when managing large datasets, impacting overall efficiency and user satisfaction.

What Are Recent G2 Reviews of Agentforce Communications (formerly Salesforce Communications Cloud)?

What Are G2 Users Discussing About Agentforce Communications (formerly Salesforce Communications Cloud)?

Connect

Connect from BeQuick is a streamlined, reliable, and scalable platform built only for MVNOs. Connect for MVNOs handles billing, payment processing, external integrations for carrier airtime provisioning, taxation, communication, and much more.

Average Rating: 4.7/5.0

Total Reviews: 5

Who Is the Company Behind Connect?

  • Seller: BeQuick
  • Year Founded: 2002
  • HQ Location: Jupiter, US
  • Twitter: @BeQuickSoftware
    169 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Medium, 40% Small

What Are Recent G2 Reviews of Connect?

ROUTEE

Routee is a leading cloud communications provider that designs, develops, and distributes advanced Web & API automation solutions. Through its robust platform and scalable API, it helps corporations, retail businesses, and service providers, around the world, to communicate effectively with their target audience. Powered by AMD Telecom’s vigorous infrastructure, Routee brings a powerful engagement toolset to its trusted global partners and some of the most renowned Fortune 500 corporations. What are some of the things you can do with Routee? -SMS Spread your message efficiently all over the globe using the SMS services Routee provides. Marketing SMS, Transactional SMS, Two-Way SMS, SMS Two-Factor Authentication,SMS Survey, Bulk MMS, Verified SMS Sender. -VOICE Let people hear your business’s voice through the numerous VoIP choices. Elevate your brand through Voice Broadcasting, Two Way Voice, Click To Call, Text To Speech, Cloud IVR and Voice Two Factor Authentication. -EMAIL Discover which Email service suits you, customize it and make it happen. Promotional Email, Transactional Email, Email Verifier. Which one do you need? -MESSAGING APPS Reach your clients with more interactive messages and increase your revenues. Engage with them via Viber, RCS, Facebook, Telegram & WhatsApp. -NUMBERS Get your own Premium Rate or Toll-free numbers, validate your contacts list and prevent call-related fraud. This advanced communications platform includes Virtual Numbers, Number Validation, Number Lookup, Missed Call, Call Masking, Toll-free Numbers. -TWO FACTOR AUTHENTICATION Add a second layer of security to your business by utilizing a combination of two different components. Prevent fraudsters from getting access to your sensitive information, application, or software. Use among Two-Factor Authentication with Fallback, SMS, Voice, Viber, or Missed Call.

Average Rating: 3.6/5.0

Total Reviews: 10

Who Is the Company Behind ROUTEE?

  • Seller: AMD Telecom
  • Year Founded: 2000
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    156 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Small, 20% Large

What Do G2 Reviewers Say About ROUTEE?

AI-generated summary from verified user reviews

Pros
  • Users value the automation features of ROUTEE, enhancing customer interaction and ensuring 24/7 support for their businesses.
  • Users value the personalized communication options in ROUTEE, enhancing customer interaction and support availability.
  • Users value the personalized customer interaction features of ROUTEE, enhancing engagement and supporting 24x7 communication.
  • Users value the easy integration and automation features of ROUTEE, enhancing their experience through personalization.
  • Users value the variety of communication options in ROUTEE, enhancing customer interaction and supporting business growth.
Cons
  • Users find ROUTEE to be expensive, particularly for smaller businesses, complicating the overall experience.
  • Users find Routee's pricing expensive and its features complex, especially for those less tech-savvy.
  • Users find ROUTEE's pricing a bit high and experience it as somewhat complex to navigate, especially for less tech-savvy individuals.
  • Users find ROUTEE's navigation difficult, especially for those less tech-savvy, impacting overall usability.
  • Users find Routee's pricing too high for small businesses and experience difficulty due to its complexity.

What Are Recent G2 Reviews of ROUTEE?

SurePay

SurePay enables real-time rating and charging for any network and service type. With SurePay, fixed, mobile, and converged carriers can simultaneously offer prepaid, postpaid, and hybrid real-time charging for data, digital, commerce, cloud and IoT services. SurePay supports any tariff plan for consumer and enterprise customers, and enables service providers to implement new business models.

Average Rating: 5.0/5.0

Total Reviews: 4

Who Is the Company Behind SurePay?

  • Seller: Nokia
  • Year Founded: 1865
  • HQ Location: Espoo, Southern Finland
  • Twitter: @Symbian
    8,285 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    100,589 employees on LinkedIn®
  • Ownership: HEL: NOKIA

Who Uses This Product?

  • Company Size: 50% Small, 50% Medium

What Are Recent G2 Reviews of SurePay?

What Are G2 Users Discussing About SurePay?

Oracle Communications Billing and Revenue Management (BRM)

Fuel disruptive innovation, brand differentiation, and business transformation with service, industry, and business model agnostic convergent charging and revenue management designed for the connected digital world.

Average Rating: 4.2/5.0

Total Reviews: 3

Who Is the Company Behind Oracle Communications Billing and Revenue Management (BRM)?

  • Seller: Oracle
  • Year Founded: 1977
  • HQ Location: Austin, TX
  • Twitter: @Oracle
    827,997 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    207,576 employees on LinkedIn®
  • Ownership: NYSE:ORCL

Who Uses This Product?

  • Company Size: 75% Large, 25% Small

What Are Recent G2 Reviews of Oracle Communications Billing and Revenue Management (BRM)?

What Are G2 Users Discussing About Oracle Communications Billing and Revenue Management (BRM)?

Comarch BSS Suite

Comarch’s BSS products address all of the issues faced by telecoms wishing to stay ahead by offering modern services that enable CSPs to put their customers where they should be – right at the heart of their digital business. Telecom clients can now benefit from the first-class customer care, attractive online sales portal and intuitive mobile apps. Our BSS offering fully supports innovation culture with its powerful Product Catalog driving Order Manager and accurate Billing module, making the new services and offers able to be launched more rapidly than ever before by the use of simple configuration alone. All Comarch BSS products are available off-the-shelf, pre-configured in line with best practices and market standards, and with a large set of ready to use business processes. The products, modular by design, can be further configured and adapted to fit the organization of a given CSP, and to meet its offer and business needs, including new possibilities enabled by OTTs, SDN/NFV, 5G and IoT.'

Average Rating: 4.5/5.0

Total Reviews: 2

Who Is the Company Behind Comarch BSS Suite?

  • Seller: Comarch
  • Year Founded: 1993
  • HQ Location: Kraków, PL
  • Twitter: @ComarchGroup
    1,190 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,980 employees on LinkedIn®
  • Ownership: WSE: CMR

Who Uses This Product?

  • Company Size: 50% Large, 50% Medium

What Are Recent G2 Reviews of Comarch BSS Suite?

What Are G2 Users Discussing About Comarch BSS Suite?

CostGuard

The CostGuard B/OSS helps address the key functional areas surrounding Customer Acquisition and Retention, as well as managing the fundamental operational elements that help you manage profitability.

Average Rating: 5.0/5.0

Total Reviews: 2

Who Is the Company Behind CostGuard?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of CostGuard?

What Are G2 Users Discussing About CostGuard?

CSG Ascendon

CSG Ascendon is a cloud-native monetization and customer engagement platform purpose-built for communications service providers (CSPs), media and entertainment companies, and digital-first consumer brands. Ascendon empowers telcos to launch, bundle, and monetize any digital service—mobile, broadband, OTT, streaming, IoT, marketplaces, and more—without the risk and delays of traditional transformation projects. At its core, Ascendon unifies revenue management, subscription and usage monetization, convergent billing, account and identity management, payments, and customer self-service in a single, multi-tenant SaaS platform. The solution supports diverse business models—subscriptions, usage-based, hybrid, prepaid, postpaid, and complex B2B hierarchies—across markets and currencies. Advanced dashboards, revenue recognition (ASC 606/IFRS 15), and predictive analytics help CSPs manage churn, optimize growth, and ensure compliance. Ascendon’s open, modular architecture features 1000+ APIs, enabling seamless integration with existing BSS/OSS stacks. Providers can deploy Ascendon as an adjunct digital monetization layer or as a full digital BSS, accelerating time-to-market by up to 85% compared to legacy systems. Automated upgrades and proven autoscaling deliver 99.9% uptime and support rapid growth, while cloud-native agility ensures continuous innovation without service disruption. A key differentiator is Ascendon’s integrated AI-powered journey orchestration and real-time decisioning. Telcos can automate next-best actions, personalize communications, and proactively manage churn across every customer touchpoint. Ascendon is trusted by leading telcos worldwide and recognized for its innovation, reliability, and measurable business impact.

Average Rating: 4.8/5.0

Total Reviews: 3

Who Is the Company Behind CSG Ascendon?

  • Seller: CSG
  • Company Website:
  • Year Founded: 1994
  • HQ Location: Greenwood Village, CO
  • Twitter: @csg_i
    3,123 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,731 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Do G2 Reviewers Say About CSG Ascendon?

AI-generated summary from verified user reviews

Pros
  • Users value the flexibility of CSG Ascendon, enabling seamless integration and adaptation to evolving business needs.
  • Users value the scalability of CSG Ascendon, enabling seamless adaptation to evolving subscription and membership needs.
  • Users value the flexible customer support of CSG Ascendon, enhancing engagement and adapting to business needs seamlessly.
  • Users value the easy integrations of CSG Ascendon, enhancing their ability to manage diverse subscription services effortlessly.
  • Users value CSG Ascendon's flexibility in integrating diverse services, enhancing customer engagement and meeting changing business demands.
Cons
  • Users find the complex features of CSG Ascendon lead to a steep learning curve for inexperienced teams.
  • Users find the initial complexity of CSG Ascendon challenging, but it can lead to greater customization over time.
  • Users often face a difficult setup with CSG Ascendon, requiring extensive technical support and causing frustration during the learning process.
  • Users find the initial complexity of CSG Ascendon challenging, but it improves with time and support.
  • Users find that CSG Ascendon has a steep learning curve, especially for those unfamiliar with subscription billing systems.

What Are Recent G2 Reviews of CSG Ascendon?

What Are G2 Users Discussing About CSG Ascendon?

CSG Encompass

CSG Encompass is a next-generation, cloud-agnostic revenue management platform designed to help communications service providers (CSPs) and digital ecosystem players thrive in today’s dynamic market. Built on a flexible, modular architecture, Encompass supports real-time charging, convergent billing, customer and revenue management, and advanced partner settlement—all in a single, unified solution. Encompass empowers CSPs to monetize any service—consumer, B2B, wholesale, IoT, and B2B2X—across any network, business model, or geography. Its catalog-driven design enables rapid offer creation, lifecycle management, and seamless bundling of products and services. With out-of-the-box TM Forum ODA compliance, open APIs, and Kubernetes-based deployment, Encompass integrates effortlessly with existing OSS/BSS environments and scales to support the needs of the largest operators. The platform’s advanced analytics, real-time decisioning, and automation tools help providers optimize revenue, reduce operational costs, and deliver exceptional customer experiences. Encompass supports both cloud and on-premise deployments, giving CSPs the freedom to align with their unique IT strategies and regulatory requirements. With proven reliability, Encompass delivers high availability, robust security, and continuous innovation through regular feature updates. Its intuitive user interfaces and embedded best practices streamline operations, from onboarding and quoting to billing and collections. Trusted by leading Tier 1 and Tier 2 operators worldwide, CSG Encompass enables CSPs to launch new services faster, adapt to market changes, and future-proof their business for the digital era.

Average Rating: 5.0/5.0

Total Reviews: 2

Who Is the Company Behind CSG Encompass?

  • Seller: CSG
  • Company Website:
  • Year Founded: 1994
  • HQ Location: Greenwood Village, CO
  • Twitter: @csg_i
    3,123 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,731 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About CSG Encompass?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the strong end-to-end billing and revenue management capabilities of CSG Encompass for accuracy and scalability.
  • Users value the strong end-to-end billing and revenue management capabilities of CSG Encompass for accuracy and scalability.
  • Users value the scalability of CSG Encompass, enabling effective management of complex billing and high transaction volumes.
  • Users appreciate the customizability of CSG Encompass, allowing effective management of complex billing and customer account scenarios.
  • Users value the customization options of CSG Encompass, enabling effective management of complex billing scenarios at scale.
Cons
  • Users find the complex processes of CSG Encompass can hinder agility and require specialized knowledge for effective use.
  • Users find the expertise required for CSG Encompass can hinder agility and make it less intuitive to use.
  • Users find the learning difficulty of CSG Encompass a challenge, hindering agile adjustments and requiring specialized knowledge.
  • Users find the difficult customization of CSG Encompass hinders flexibility and complicates the overall user experience.
  • Users find the steep learning curve of CSG Encompass hinders agility and complicates necessary customizations.

What Are Recent G2 Reviews of CSG Encompass?

Ericcson Charging and Billing in One (CBiO)

Charging and Billing in One is Ericsson's market leading, product catalog enabled, convergent charging and billing solution. It has evolved to meet operators increasing demand for end-to-end "best-in-suite" solutions that combine powerful business performance with cost efficient operations, management and deployment

Average Rating: 4.3/5.0

Total Reviews: 2

Who Is the Company Behind Ericcson Charging and Billing in One (CBiO)?

  • Seller: Ericsson
  • Year Founded: 1876
  • HQ Location: Kista, Stockholm
  • Twitter: @ericsson
    255,786 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    107,151 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Ericcson Charging and Billing in One (CBiO)?

What Are G2 Users Discussing About Ericcson Charging and Billing in One (CBiO)?

Ericsson Charging System

Ericsson Charging System is a modular, scalable, open, single convergent Online Charging System (OCS) using industry standards and protocols.

Average Rating: 5.0/5.0

Total Reviews: 2

Who Is the Company Behind Ericsson Charging System?

  • Seller: Ericsson
  • Year Founded: 1876
  • HQ Location: Kista, Stockholm
  • Twitter: @ericsson
    255,786 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    107,151 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Ericsson Charging System?

What Are G2 Users Discussing About Ericsson Charging System?

Oracle CX for Comunications

Oracle CX Cloud helps telecommunications companies launch innovative new services quickly and redefine customer experience for the digital age

Average Rating: 4.5/5.0

Total Reviews: 2

Who Is the Company Behind Oracle CX for Comunications?

  • Seller: Oracle
  • Year Founded: 1977
  • HQ Location: Austin, TX
  • Twitter: @Oracle
    827,997 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    207,576 employees on LinkedIn®
  • Ownership: NYSE:ORCL

Who Uses This Product?

  • Company Size: 67% Small, 33% Large

What Are Recent G2 Reviews of Oracle CX for Comunications?

What Are G2 Users Discussing About Oracle CX for Comunications?

PortaBilling

PortaBilling is a billing and charging platform for telcos, MVNOs, and communication service providers. It enables operators to launch, price, provision, and manage voice, video, IPTV/VoD, IP Centrex/Hosted PBX, residential VoIP, WiFi, LTE, and IoT/M2M services. The platform supports wholesale, retail/SMB, wireless, converged, and IoT service models, including MVNO/MVNE deployments. PortaBilling offers an open API architecture for integration with third-party systems. It is available as a one-time unlimited license or a monthly SaaS subscription, with both on-premise and cloud (Oracle Cloud Infrastructure) deployment options. PortaBilling is used by over 500 customers worldwide.

Average Rating: 4.5/5.0

Total Reviews: 2

Who Is the Company Behind PortaBilling?

  • Seller: PortaOne
  • Year Founded: 2001
  • HQ Location: Port Coquitlam, CA
  • Twitter: @PortaOne
  • LinkedIn® Page: www.linkedin.com
    170 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 50% Medium

What Are Recent G2 Reviews of PortaBilling?

Amdocs CES

Amdocs CES 10.1 empowers you to capture the needs of today's digital customers while embracing disruptive change. Our new solutions provide best-in-breed technologies that accelerate digital transformation with intelligent engagements to enable you to sell offerings on demand.

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind Amdocs CES?

  • Seller: Amdocs
  • Year Founded: 1982
  • HQ Location: Chesterfield, US
  • Twitter: @Amdocs
    16,149 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    34,057 employees on LinkedIn®
  • Ownership: NYSE: DOX

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Amdocs CES?

What Are G2 Users Discussing About Amdocs CES?

Cognitive Analytics for Crowd Insight

Nokia Cognitive Analytics for Crowd Insight provides data on where people come from, how long they stay, and where they are going next. Combined with information on other socioeconomic behavior, this dynamic, real-world data brings great value to real estate, retail, transportation, finance, marketing, and travel and tourism organizations.

Average Rating: 3.5/5.0

Total Reviews: 1

Who Is the Company Behind Cognitive Analytics for Crowd Insight?

  • Seller: Nokia
  • Year Founded: 1865
  • HQ Location: Espoo, Southern Finland
  • Twitter: @Symbian
    8,285 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    100,589 employees on LinkedIn®
  • Ownership: HEL: NOKIA

Who Uses This Product?

  • Company Size: 50% Large, 50% Small

What Are Recent G2 Reviews of Cognitive Analytics for Crowd Insight?

What Are G2 Users Discussing About Cognitive Analytics for Crowd Insight?

Neya Kumaresan
NK
Researched and written by Neya Kumaresan
Updated October 3, 2024