--- title: Amdocs CES Reviews meta_title: 'Amdocs CES Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Amdocs CES works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 2 scale: '5' date_modified: '2026-09-22' parent_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # Amdocs CES Reviews **Vendor:** Amdocs **Category:** [Integrated Revenue and Customer Management (IRCM) for CSPs Software](https://www.g2.com/categories/integrated-revenue-and-customer-management-ircm-for-csps) **Average Rating:** 4.0/5.0 **Total Reviews:** 2 ## About Amdocs CES Amdocs CES 10.1 empowers you to capture the needs of today's digital customers while embracing disruptive change. Our new solutions provide best-in-breed technologies that accelerate digital transformation with intelligent engagements to enable you to sell offerings on demand. ## Amdocs CES Reviews ### 1. Does almost everything **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 17, 2022 **What do you like best about Amdocs CES?** Amdocs customer experience suite / amdocs on general just about does it all! You can easily branch out with their product offering to meet the needs of your evolving business **What do you dislike about Amdocs CES?** Because of the breadth of offerings, it can sometimes be confusing to understand all the capabilities and maximize them on a small team. Additionally cost too support all of this is high **Recommendations to others considering Amdocs CES:** Consider all your use cases upfront in order to do cost/benefit on pricing **What problems is Amdocs CES solving and how is that benefiting you?** Ability to share content to our customers that would otherwise be challenging to access and publish ### 2. Modern billing system **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 22, 2020 **What do you like best about Amdocs CES?** The look of AMDOCS is much more modern. I have used CSG in the past and AMDOCS definitely looks better. Because AMDOCS looks more modern it is also easier to use. I have used CSG for over a year and was always confused with its interactions. AMDOCS came more naturally to me and I enjoy using it more than CSG, even though I needed to adapt to a new billing system. **What do you dislike about Amdocs CES?** At times it requires you to input more than 1 piece of information even though the piece of information is unique. This might be only my company's version though. **What problems is Amdocs CES solving and how is that benefiting you?** I am looking up different accounts. The benefits are that AMDOCS is easier on the eyes and easy to use once you get used to it. ## Amdocs CES Discussions - [What is Amdocs CES used for?](https://www.g2.com/discussions/what-is-amdocs-ces-used-for) - [View Amdocs CES pricing details and edition comparison](https://www.g2.com/products/amdocs-ces/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-29+10%3A17%3A45+-0500&secure%5Bsession_id%5D=5fcbc69d-388b-4ad9-b211-240048fc2354&secure%5Btoken%5D=ce0ba94a864dd7e2a049a411feb27db7cc7b4b40b8dfcca6d78f8b4d9ce164e0&format=llm_user) ## Amdocs CES Features **Customer Management** - Customer Lifecycle Management - IRCM for CSPs - CSP Industry - IRCM for CSPs - Customer Self-Service - IRCM for CSPs - CRM Integration - IRCM for CSPs **Revenue Management** - Financial Analysis - IRCM for CSPs - Compliance - IRCM for CSPs - Revenue Management - IRCM for CSPs ## Top Amdocs CES Alternatives - [Agentforce Communications (formerly Salesforce Communications Cloud)](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews) - 4.4/5.0 (27 reviews) - [Customer Experience Management](https://www.g2.com/products/customer-experience-management/reviews) - 4.5/5.0 (1 reviews) - [ROUTEE](https://www.g2.com/products/routee/reviews) - 3.6/5.0 (10 reviews)