SAP Concur Reviews & Product Details

Concur connects travel requests, booking and expense reporting in one workflow. Employees submit a travel request, it routes through project-code and department approvals, and the trip is booked through Concur Travel with Amex GBT, so finance sees the full trip cost before anything is ticketed. Integrations are a big-time saver: Lyft Business and Uber for Business receipts forward automatically into Concur, which has cut down on missing-receipt follow-ups. Allocating expenses by department and project number also makes our month-end reconciliation against the corporate Amex much faster. Review collected by and hosted on G2.com.

Initial setup takes real effort. Allocation configuration and the accounting extract mapping needed several rounds before they matched our ERP. The booking hold window is tight: if every approver doesn’t act within about 22 hours, the reservation can lapse, which is hard for a team spread across US and China time zones. The interface also has a learning curve for non-finance users, so we built our own training materials, including a Chinese-language version. Review collected by and hosted on G2.com.

I find it easy to use, especially with the app for adding expenses while I’m on the go. The AI assist is extremely beneficial when I upload my own expenses, and it’s also helpful when I’m acting as an administrator for other people’s expenses. Overall, it makes the whole process easier and takes less time. Review collected by and hosted on G2.com.

Overall, I find it easy to use, and think that the AI assist is helpful. However, Some parts of the expense submission process could be more streamlined and efficient. Review collected by and hosted on G2.com.

SAP Concur dramatically simplifies expense management by allowing instant receipt capture through its mobile app. Smart optical character recognition automatically populates transaction details, eliminating tedious manual data entry. Built-in compliance checks instantly catch policy violations before reports are even submitted. Seamless integration with corporate cards and travel bookings keeps all spending data neatly consolidated. Together, these features transform a traditionally painful administrative chore into a quick, frictionless process. While SAP Concur carries a premium price tag, the return on investment is strong for medium to large enterprises. The high cost is offset by significant time savings in administrative processing and reduced expense policy violations. However, I think smaller businesses with simpler expense needs may find the licensing fees hard to justify compared to leaner alternatives. Review collected by and hosted on G2.com.

The user interface often feels dated, sluggish, and unintuitive compared to modern software. Receipt scanning via optical character recognition can be finicky and frequently requires manual corrections. Overly rigid approval workflows make recalling or editing a submitted report surprisingly painful. Aggressive session timeouts frequently log you out mid-task, causing lost progress. Finally, itemizing complex receipts or multi-currency expenses remains an overly tedious, multi-step chore. Review collected by and hosted on G2.com.

I love how SAP Concur provides a centralized hub for booking travel within company policy, which simplifies reimbursement and helps ensure compliance. Its ability to streamline the entire book-to-reimburse workflow makes it an essential tool for improving visibility into company spend. The OCR technology is a huge time-saver: I can snap a photo of a receipt, and the app automatically fills in the expense report with the date, vendor, and amount. That eliminates manual data entry, reduces errors, and noticeably speeds up reimbursement for employees on the go. The automated mobile receipt capture is a real game changer because it populates reports right away and helps ensure receipts don’t get lost, turning what used to be a tedious administrative chore into a quick task. On top of that, the initial setup was fairly straightforward, especially with the tutorial. Review collected by and hosted on G2.com.

The web interface feels pretty dated and, compared with modern apps, it can be unintuitive. Navigating often takes too many clicks, which makes simple tasks feel slower than they should. The approval workflow is also very rigid: if you make even a small mistake after submitting, you usually have to recall the report or start the whole thing over instead of being able to make a quick edit. Review collected by and hosted on G2.com.

The user interface is very easy to use. You always know where to go, and it’s clear how to fill in a report or submit a claim. Everything you need is available right on the front screen, and you can also view your best report there. Review collected by and hosted on G2.com.

Sometimes it can feel a little clunky. For example, when I was booking a flight and tried to change my seat, it kept sending me back to the same page again and again, without giving me any option to actually change my seat. Review collected by and hosted on G2.com.

I like having everything related to expenses in one place. SAP Concur saves me time with faster expense reporting, helps me track expenses and reimbursements, and gives me better visibility into reimbursement and approval status. I find the mobile receipt scanning especially useful because I can upload receipts right away, and I like the automatic expense categorization. I can check statuses without contacting the finance team, and the company policy checks help prevent mistakes before I submit reports. It has made the process more organized and transparent, with fewer errors. Review collected by and hosted on G2.com.

I find the interface a bit complicated, and some menus and settings aren’t very intuitive, especially when I’m correcting an expense report or dealing with a rejected submission. The approval process can be slow, and it’s sometimes difficult to understand why an expense was flagged. Receipt scanning occasionally needs manual corrections. I’d also like better notifications and a simpler mobile experience. Review collected by and hosted on G2.com.

The layout of the screen is most useful for users to navigate and work around the system. The constant improvement of the layout is a big plus so I can assure that our company is getting the most up to date’s version of concur. Review collected by and hosted on G2.com.

The inability to sync data, such as vendors and GL accounts, with our ERP system is the most critical downfall of the system. The connector Wipfli is not the most effective way to automate the synchronization process. Review collected by and hosted on G2.com.

I like how easy it is to set limits and for employees to submit expenses through their phone. It's very easy to use. I also appreciate the smart scanning tool on receipts, which scans amounts correctly and allows us to enforce spending rules effectively. The integration with our ERP system is great because it connects smoothly and allows data to flow easily, making reimbursement seamless for employees who spent their own money. The platform being time-saving, having control, audit capabilities, travel booking, and invoice processing all in one, and the ability to reconcile credit card statements efficiently are big reasons we switched to SAP Concur. Review collected by and hosted on G2.com.

Layout feels very old-school and not very user-friendly. The mobile app keeps failing at login, and even after a few attempts, when you do manage to log in, it sometimes breaks when you take a screenshot of the receipt and attach it to an expense line. Review collected by and hosted on G2.com.

What I like most about SAP Concur is how streamlined and effortless the expense reporting process is. The mobile app makes capturing receipts quick and accurate using OCR technology—I can simply snap a photo of a receipt, and it automatically populates the details into an expense item. It significantly reduces manual data entry, cuts down on lost receipts during business travel, and ensures prompt approval and reimbursement workflows. Review collected by and hosted on G2.com.

The user interface feels dated and unintuitive compared to modern web applications. Navigating between different screens, line items, and approval levels can require unnecessary extra clicks, making the process clunky. Additionally, error messages or policy flags aren’t always clear, forcing users to guess which specific field or item needs correcting before re-submitting. Review collected by and hosted on G2.com.

SAP Concur is constantly evolving and getting better. They integrate with almost every application. Their support is amazing! We don't have too many issues with performance. Review collected by and hosted on G2.com.

I personally do not have any dislikes. Many of our end users will complain about issues with sending receipts such as when a receipt is embedded in an email. You cannot just forward the email to Concur, the image will come out blank. Review collected by and hosted on G2.com.