SAP Concur Reviews & Product Details

What I like best about SAP Concur is how it centralizes and automates the entire expense and travel management process, making it much easier to track and control spending. The UI is clean and structured, which helps users quickly submit expenses, upload receipts, and monitor approvals without confusion. Integrations with corporate credit cards, ERP systems, and accounting tools reduce manual data entry and errors, significantly improving efficiency. Performance is reliable, even during peak periods, and reports generate quickly. From a pricing and ROI perspective, it delivers strong value by saving time and improving compliance. Onboarding is supported with clear documentation, and the built‑in intelligence helps flag policy issues and duplicate expenses, making expense management more accurate and transparent. Review collected by and hosted on G2.com.

One of the main dislikes about SAP Concur is that the user experience can feel a bit complex, especially for new users. Some workflows require multiple steps, which can make simple expense submissions feel time‑consuming. The UI, while functional, is not always intuitive and could benefit from more simplification and consistency. Occasional performance slowdowns and sync delays with integrations can be frustrating during peak usage. Additionally, customization options are limited in some areas, and support responses can sometimes take longer than expected for non‑critical issues. Review collected by and hosted on G2.com.

The UI is straightforward to use, and creating an expense claim is really easy. I simply create a report and then add my expenses. The receipt-scanning feature is also very convenient. Last year they updated the portal, and it now looks much cleaner and definitely loads faster. Review collected by and hosted on G2.com.

If you need to claim mileage, the mileage calculator could use some improvement. Right now, you have to type the full address or place name to pinpoint a location. It would be much easier if the map were interactive, so you could select the location directly on the map instead of having to enter everything manually. Review collected by and hosted on G2.com.

I like the smooth booking system and expense reporting in SAP Concur. It takes care of end-to-end automation, where from booking to reimbursement, the process is very smooth. Booking travel is seamless as my travel bookings automatically link to expenses. The receipts are automatically scanned, attached, and processed for approval, leading to faster reimbursements. This saves me a lot of time, eliminating the need to track or follow up multiple times without any stress. Review collected by and hosted on G2.com.

I find the mobile app not so great compared to the web app. It has limited features available like detailed report editing, advanced policy review, and complex expense allocations. I often need to switch back to the web portal to complete certain tasks. Review collected by and hosted on G2.com.

I find SAP Concur to be a one-stop solution for uploading multiple documents, and I like the feature that auto-detects the dates, invoice numbers, etc. It makes the process so much smoother because once you upload docs or invoices, the required fields get extracted by the system, so you don't have to fill them in manually. Everything works smoothly for me, including the multilevel approval process with inbuilt options. I like that if there are issues with the document, I can refer back to the employee, which aids in a smooth approval process. Also, the initial setup was all smooth. Review collected by and hosted on G2.com.

One of the key challenges with SAP Concur is the limited flexibility in expense categories and user input options. It often lacks sufficient customization for real-world expense scenarios, leading to manual workarounds. The user interface can also feel complex, with multiple steps required for simple submissions. Additionally, receipt scanning accuracy is inconsistent, and the overall experience could be improved with better automation, smarter suggestions, and more intuitive navigation. Performance lags and limited visibility into approval workflows further impact user efficiency. Review collected by and hosted on G2.com.

I have used SAP Concur for submitting expenses and bills such as internet bills, mobile usage bills, and team outing expenses. What I like about SAP Concur is that it's a good application for both users and the organization to track and trace expenses or reimbursements in an easy way. Approvers get a view of all submissions and their purposes. It's also nice that we can add bill images so the finance team can review and make a decision on the bills to get reimbursed or not. Another advantage is being able to track the status, see whom it's pending with, and get step-by-step status updates until the claim gets paid. I also appreciate that we can see the history of all our earlier claims. The wide range of features, SAP support, and customization based on organization needs were reasons for moving to SAP Concur. The initial setup was very easy. Review collected by and hosted on G2.com.

Instead of creating a report and adding the expenses, if SAP Concur can provide a way to directly raise claims, that will be more convenient for users. Review collected by and hosted on G2.com.

It offers extensive capabilities for managing business expenses overall. I like that I can handle both personal and team expenses in the same app, and that business travel can also be booked and managed there, including flights and accommodation. The UI is intuitive and easy to navigate, but it still feels a bit bare-bones. The bigger drawback is the lack of meaningful automation, which creates manual overhead that could likely be reduced with a few basic workflow additions. Review collected by and hosted on G2.com.

The lack of basic automation is frustrating and creates significant administrative overhead, which feels like an odd gap given the breadth of integrations available. The mobile app is well laid out, but it doesn’t seem to integrate meaningfully with the web UI beyond capturing receipts on the phone. Review collected by and hosted on G2.com.

SAP Concur meets all our requirements for recording, paying, and reporting employee reimbursements. It offers a solid workflow and is easy to set up. It integrates well with most ERPs, and performance-wise it is also okay. We have started exploring the new built-in AI functions, especially the validation for completeness, and this feature is great. Review collected by and hosted on G2.com.

The tax setup in SAP Concur is very limited, and it doesn’t connect with an external tax engine. At times, the configuration can be confusing, and tracking issues backward to identify the cause of a failed transaction is difficult. Review collected by and hosted on G2.com.

SAP Concur is very helpful because it makes managing expenses and travel much simpler and more organized. Instead of keeping physical receipts or manually filling out reports, everything can be handled digitally in one place. I can upload receipts right away, track expenses in real time, and submit reports quickly without confusion.

The biggest advantage is the time it saves. It cuts down on manual work for both employees and finance teams, and reimbursements tend to be faster because the approval process is more streamlined. Another major benefit is accuracy—since the system can automatically capture data from receipts and apply company policies, there are fewer errors and fewer policy violations.

It also offers better visibility. Managers and companies can track spending more easily, spot patterns, and keep costs under control. Overall, SAP Concur improves efficiency, reduces paperwork, and makes the entire expense process smoother and more transparent. Review collected by and hosted on G2.com.

One of the least helpful aspects of SAP Concur is that it can feel overly complex and not very user-friendly, especially for new users. The interface isn’t always intuitive, so even basic tasks—like submitting an expense or fixing a report—can take longer than expected.

Another drawback is that the system can be slow at times, particularly when uploading receipts or moving between sections. That lag can be frustrating when you’re trying to complete a report quickly.

I’ve also run into occasional accuracy issues with receipt scanning and auto-filled data, which means entries still need to be reviewed and corrected manually. On top of that, strict policy controls can feel rigid, making it harder to submit exceptions even when they’re valid.

Overall, while SAP Concur is a powerful tool, it often requires a learning curve and a fair amount of patience to use efficiently. Review collected by and hosted on G2.com.

Having a strong mobile app and ExpenseIt receipt scanning capability makes SAP Concur particularly effective. With the ability to take pictures of receipts while on the move, managing expenses across several projects can save time significantly. I enjoy using the easy integration with my business credit card; this allows for transactions to be added automatically to the system, streamlining the process of entering data and matching receipts to the line items in my receipt journal every month. Review collected by and hosted on G2.com.

Using the old desktop interface is very inconvenient when you are trying to break down expenses for multiple days, such as hotel stays. You would need to spend a few hours getting to know the specific drop down menus and acronyms for cost centers before you would be able to understand what each represents. In addition, sometimes the scanned receipt will not pick up the tax or total correctly, and this will turn into a compliance flag that will take additional time to resolve before submitting your expense report. Review collected by and hosted on G2.com.

Managing expenses and submitting reimbursement claims has become a smooth and convenient experience thanks to the platform’s intuitive and user‑friendly interface. All the essential features are easy to locate, making the overall process faster and more efficient for users who need to track, submit, and monitor their expense reports. The layout is clean, and each step is clearly guided, which reduces errors and ensures that submissions are accurate.

In addition to the well‑designed interface, the customer support provided by SAP is highly responsive and reliable. Whenever assistance is needed—whether it’s related to navigating the platform, fixing an issue, or understanding a particular function—the support team is quick to provide helpful guidance. Their proactive approach significantly improves user confidence and minimizes downtime. Overall, the combination of an intuitive system and strong customer support makes managing reimbursements much easier and more efficient. Review collected by and hosted on G2.com.

While SAP Concur is a powerful tool for managing expenses and reimbursements, there are a few areas where the experience can be improved. At times, the system can feel slightly slow, especially when loading receipts or switching between different sections of the platform. Some workflows require navigating through multiple screens, which can make simple tasks feel more time‑consuming than expected. The mobile app, while useful, occasionally struggles with accurately scanning receipts or syncing updates immediately. Additionally, certain error messages are not very descriptive, making it difficult to understand what went wrong or how to fix it without contacting support. Although the interface is overall user‑friendly, new users may initially find it a bit overwhelming due to the number of features and menu options available. With some refinements, particularly around speed and user guidance, the experience could be even smoother. Review collected by and hosted on G2.com.