SAP Concur Reviews & Product Details

I find it easy to use, especially with the app for adding expenses while I’m on the go. The AI assist is extremely beneficial when I upload my own expenses, and it’s also helpful when I’m acting as an administrator for other people’s expenses. Overall, it makes the whole process easier and takes less time. Review collected by and hosted on G2.com.

Overall, I find it easy to use, and think that the AI assist is helpful. However, Some parts of the expense submission process could be more streamlined and efficient. Review collected by and hosted on G2.com.

SAP Concur dramatically simplifies expense management by allowing instant receipt capture through its mobile app. Smart optical character recognition automatically populates transaction details, eliminating tedious manual data entry. Built-in compliance checks instantly catch policy violations before reports are even submitted. Seamless integration with corporate cards and travel bookings keeps all spending data neatly consolidated. Together, these features transform a traditionally painful administrative chore into a quick, frictionless process. While SAP Concur carries a premium price tag, the return on investment is strong for medium to large enterprises. The high cost is offset by significant time savings in administrative processing and reduced expense policy violations. However, I think smaller businesses with simpler expense needs may find the licensing fees hard to justify compared to leaner alternatives. Review collected by and hosted on G2.com.

The user interface often feels dated, sluggish, and unintuitive compared to modern software. Receipt scanning via optical character recognition can be finicky and frequently requires manual corrections. Overly rigid approval workflows make recalling or editing a submitted report surprisingly painful. Aggressive session timeouts frequently log you out mid-task, causing lost progress. Finally, itemizing complex receipts or multi-currency expenses remains an overly tedious, multi-step chore. Review collected by and hosted on G2.com.

I love how SAP Concur provides a centralized hub for booking travel within company policy, which simplifies reimbursement and helps ensure compliance. Its ability to streamline the entire book-to-reimburse workflow makes it an essential tool for improving visibility into company spend. The OCR technology is a huge time-saver: I can snap a photo of a receipt, and the app automatically fills in the expense report with the date, vendor, and amount. That eliminates manual data entry, reduces errors, and noticeably speeds up reimbursement for employees on the go. The automated mobile receipt capture is a real game changer because it populates reports right away and helps ensure receipts don’t get lost, turning what used to be a tedious administrative chore into a quick task. On top of that, the initial setup was fairly straightforward, especially with the tutorial. Review collected by and hosted on G2.com.

The web interface feels pretty dated and, compared with modern apps, it can be unintuitive. Navigating often takes too many clicks, which makes simple tasks feel slower than they should. The approval workflow is also very rigid: if you make even a small mistake after submitting, you usually have to recall the report or start the whole thing over instead of being able to make a quick edit. Review collected by and hosted on G2.com.

I like how easy it is to set limits and for employees to submit expenses through their phone. It's very easy to use. I also appreciate the smart scanning tool on receipts, which scans amounts correctly and allows us to enforce spending rules effectively. The integration with our ERP system is great because it connects smoothly and allows data to flow easily, making reimbursement seamless for employees who spent their own money. The platform being time-saving, having control, audit capabilities, travel booking, and invoice processing all in one, and the ability to reconcile credit card statements efficiently are big reasons we switched to SAP Concur. Review collected by and hosted on G2.com.

Layout feels very old-school and not very user-friendly. The mobile app keeps failing at login, and even after a few attempts, when you do manage to log in, it sometimes breaks when you take a screenshot of the receipt and attach it to an expense line. Review collected by and hosted on G2.com.

What I like most about SAP Concur is how streamlined and effortless the expense reporting process is. The mobile app makes capturing receipts quick and accurate using OCR technology—I can simply snap a photo of a receipt, and it automatically populates the details into an expense item. It significantly reduces manual data entry, cuts down on lost receipts during business travel, and ensures prompt approval and reimbursement workflows. Review collected by and hosted on G2.com.

The user interface feels dated and unintuitive compared to modern web applications. Navigating between different screens, line items, and approval levels can require unnecessary extra clicks, making the process clunky. Additionally, error messages or policy flags aren’t always clear, forcing users to guess which specific field or item needs correcting before re-submitting. Review collected by and hosted on G2.com.

I like that it offers a convenient mobile app which makes it easy to snap receipts on the go. You can also forward email receipts and text receipt images to a number to have the receipts automatically processed. For expenses, it is very convenient. Review collected by and hosted on G2.com.

The integrations into concur are very clunky - for example, travel booking is nearly impossible, as certain flights are not shown, and the methods of "searching" for a flight (e.g. filters) leaves much to be desired. I usually will use Google to try and find flights rather than relying on concur.

The expense submission process is also rather inconvenient. Even when a receipt is matched to a transaction, you have to go in and adjust the receipt status drop-down box to "receipt". You can text receipt images, but then you get an error message (saying the receipt is not in an accepted format) followed by a message that the receipt has been successfully processed. Sometimes the software fails to find the transaction for a receipt that was forwarded, and I cannot figure out how to manually move the receipt to the correct transaction other than downloading the receipt, uploading it manually to the correct expense, and then deleting the unmatched receipt. The software can be really non user-friendly. Review collected by and hosted on G2.com.

Multiple things: I like that there’s a mobile app that lets me take a photo of my receipt before I throw it away, and it saves storage on my phone too. The Uber integration with the Concur mobile app is also a huge time-saver and has saved me a lot of time.

Another feature I use the most is the "Create expense from receipt" feature, where I can simply add a receipt and Concur does its thing by filling in details like the amount, date, currency, etc. It does take about 30–40 seconds for the details to come through, but I usually upload multiple receipts in a queue and then come back after a few minutes. Review collected by and hosted on G2.com.

Inside a claim, I’ve multi-selected expenses and accidentally clicked “Delete claim” twice so far, which ended up deleting the entire claim. I really wish the wording were clearer so it’s obvious that this action deletes all items and the whole claim, not just the selected expenses. The “Delete” and “Do not delete” buttons also aren’t easy to tell apart when you’re in a hurry.

AI Audit usually takes a day or two, which is frustrating when you’re submitting expenses at the last minute.

On the approval side, Concur’s UI still isn’t great, and it takes time to understand the expense details. It would also be helpful if Concur allowed admins to view submitted expenses in a selected currency, so I don’t have to convert each expense manually using Google. Review collected by and hosted on G2.com.

I have been using SAP concur for 2+ years now and I can tell you its one of the best softwares out there for reimbursement submissions. It is very easy to submit the reimbursement and has variety of options from travel or hotel expense submission to internet reimbursements. I use this very often. When I faced an issue, support was quick and efficiently helped me. Review collected by and hosted on G2.com.

So far, I don’t have any dislikes or cons at all. I receive all my payments within the time frame I expect. I also really like how easy the user interface is to use, and I appreciate that there are many options for submitting. Review collected by and hosted on G2.com.

SAP Concur is one of those tools people tend to appreciate most when it’s doing its job quietly in the background—especially in companies where travel and expenses can get messy fast.

What I’d say stands out most about it:

Its biggest strength is how it centralises everything—expenses, receipts, travel bookings, and approvals—in one system. Instead of chasing receipts or dealing with spreadsheets, everything flows through a single approval pipeline, which reduces admin friction for both employees and finance teams.

People also tend to like the mobile receipt capture. You can snap a photo of a receipt on the go and it’s already in the system, which makes expense reports far less painful than the old “collect everything at month-end” approach.

On the company side, finance teams usually value the compliance controls and policy enforcement. It helps flag out-of-policy spending automatically, which reduces manual checking.

The main criticism you’ll hear, just to keep it balanced, is that it can feel a bit clunky or complex at first—especially if an organisation hasn’t configured it well or users aren’t trained properly. Review collected by and hosted on G2.com.

With SAP Concur, the criticisms usually don’t come from the idea of the system, but from how it feels to use in practice.

The most common complaint is that it can feel unintuitive and a bit “click-heavy.” Simple things like submitting an expense report can involve more steps than users expect, especially compared to newer, more streamlined apps. If a company hasn’t configured it well, that complexity becomes even more noticeable.

Another downside is performance and interface design. Some users find it dated or cluttered, particularly when switching between travel booking, expense claims, and approvals. It’s powerful, but not always elegant.

There’s also the issue of strict policy enforcement. While finance teams like this, employees sometimes feel it’s rigid—small mistakes (wrong category, missing field, slightly non-compliant receipt) can trigger rework or rejection, which adds frustration.

Integration and setup can be another pain point on the admin side. It works well once fully implemented, but getting it aligned with payroll, accounting systems, and company policies can take time and expertise. Review collected by and hosted on G2.com.

Easy to set up profile and banking information. I also appreciate how simple it is to upload receipts and track reimbursement status. The mobile app is helpful too. Review collected by and hosted on G2.com.

While SAP Concur is generally easy to use, there are some areas that could be improved. Opening and accessing expense reports can sometimes be more complicated than expected, especially when navigating between reports or trying to locate a specific submission. Receipt capture is also inconsistent at times, as the system does not always scan or extract information accurately, requiring manual corrections. Another area that could use improvement is the handling of taxes. Tax calculations and coding can generate errors or require additional adjustments, which adds unnecessary time to the expense reporting process. While these issues are usually manageable, they can become frustrating when submitting multiple reports or working under tight deadlines. Improving the reliability of receipt scanning, simplifying report navigation, and reducing tax-related errors would make the overall experience much smoother and more efficient for users. Review collected by and hosted on G2.com.