Samsara Reviews & Product Details

What I like best about Samsara is the Trip History feature. I use it to review a driver's completed trips, locations, and timestamps when checking their paycheck information. Having that activity recorded in one place makes it much easier to verify whether the reported work matches the actual trips. Review collected by and hosted on G2.com.

What I like least is that reviewing trip information for payroll can sometimes take a little extra digging when there are many trips or closely timed activities. Review collected by and hosted on G2.com.

The best thing about Samsara is that we do not have to go to the buses and retrieve video Review collected by and hosted on G2.com.

The nudge sound is distracting to the drivers. The AI is slow to learn. The mistakes the AI makes regarding Stop signs, caution signs, fire hydrants, detour signs. The AI following distance is often incorrect. The severe speeding notices are often reading the adjacent roads speed limits. Review collected by and hosted on G2.com.

One of the biggest benefits of Samsara is having quick access to video footage and vehicle information when investigating a claim or incident. It helps us verify details, establish a clearer timeline, and respond to claims more efficiently. The platform is easy to navigate and has become a valuable tool for our claims process. Review collected by and hosted on G2.com.

Occasionally, locating specific footage or historical information can take some time, especially when reviewing a large timeframe. It would be helpful to have more advanced search and filtering options to narrow down results faster. Review collected by and hosted on G2.com.

What I’ve found most useful with Samsara is having the tracking information available when I need it. I can look at vehicle locations and activity directly instead of relying entirely on manual communication. For a small business like My Small Space, that visibility is useful because I don’t have someone dedicated to watching the fleet all day. Review collected by and hosted on G2.com.

We’re still in the process of getting everything fully established, so I wouldn’t describe the project as finished yet. There have been moments where I’ve had to revisit the setup and work out which information is actually relevant to our day-to-day operation. That’s probably the main learning curve so far. Review collected by and hosted on G2.com.

Update: I have learned a new feature which helps me immensely when scheduling calls. It is the WEATHER TRACKING! I even use it for my personal planning of events. I really like using it when I am on call after hours. I can look at only the techs on call and not all of the techs in our company. I like the tracking and history. TODAY, we got a call that one of our techs was in an accident and we were able to identify the tech and get to him quickly. Review collected by and hosted on G2.com.

I really don't know of any downsides of the app. Review collected by and hosted on G2.com.

I enjoy using Samsera to track where drivers are and to monitor their Hours of Service. At one point Samsera ran smoothly, but over the last few months I’ve noticed a slowdown, and drivers have had more connection issues. We’ve also experienced a lot of lag where driver locations don’t update properly, which is frustrating when the app updates so slowly.

I also haven’t seen Samsera technology integrated with Atlas apps or our contact list, but that would be great to have. The ROI for the app can definitely be validated when it’s working well because it helps us manage our fleet better; however, without consistent updates, the delays and crashes have been happening more often than we’d like.

I would also like better support and training for the app to help new employees get up to speed, both on using the app and on understanding DOT regulations. I’ve used Samsera AI and it’s a cool feature, but it still needs improvement. The AI is slow and not very capable yet, although I do like that it shows the progression of the work it’s doing as it answers questions.

Overall, daily use of Samsera has helped us manage HOS much better, but I feel I have some solid ideas that could lead to useful updates and help move the app forward. Samsara for daily use has been good for the most part, the app helps me navigate through well sites in the Permian Basin and provides clear visibilities of where drivers are and access to their dash cams. These features help logistics specialists and drivers coordinate together with ease to improve on our efficiency. Review collected by and hosted on G2.com.

My favorite thing about Samsera is being able to check camera footage and pinpoint drivers at almost any point in their trip. I also like that I can backtrack the routes they’ve taken. Review collected by and hosted on G2.com.

Samsara is constantly improving the platform. Recently trying out the maintenance system as well. Review collected by and hosted on G2.com.

One thing I can honestly state that is extremely annoying is the constant need to verify my log in on my phone as an administrator. Only takes a little bit longer but in the beginning I could log in and stay logged in no matter what. I think it was a security improvement from them but I don’t like it, just a bit annoying. Secondly, often drivers log out at the end of the day and drive home in personal vehicles and the app logs them back in and they don’t notice and then we have to correct their log. Sometimes drivers switch trucks and either forget to log off the truck or maybe not log in but the system will record drives as the previous driver. The system should match the phone app with the truck gateway with all the smart tech exchange. Review collected by and hosted on G2.com.

Samsara has completely transformed our daily operations. As a dispatcher, having real-time GPS visibility into driver status eliminates the need for manual check-in calls and guesswork.

Pinpoint ETAs: Live location data and integrated traffic routing let us deliver exact arrival estimates to clients every time.

Proactive Monitoring: Instant alerts for route diversions or traffic delays allow us to adjust on the fly before minor setbacks disrupt the schedule.

Seamless Dispatching: Everything—from driver availability to vehicle diagnostics—is consolidated into one intuitive dashboard.

For any fleet team aiming to boost operational efficiency and elevate customer trust, Samsara is an essential tool. Review collected by and hosted on G2.com.

Samsara is an outstanding tool that has truly elevated our dispatch operations. The live GPS updates and precise tracking allow us to provide customers with accurate ETAs consistently. While high network traffic can occasionally cause minor load delays, the system recovers quickly and performs reliably when it matters most. Having complete visibility over our fleet on one intuitive platform saves us valuable time and keeps our operations running smoothly every day. Review collected by and hosted on G2.com.

Samsara’s product managers and solution engineers have been willing to roadmap features - like document workflows, reporting customization, and improving accuracy of speeding and safety events - after hearing how our broadline, stores (retail), and specialty fleets operate. That willingness to co-design is rare. Their REST + webhook stack lets us stream telematics, camera events, and environmental sensor data straight into BigQuery, join it to SAP delivery and route data in dbt, and surface cost-to-serve KPIs in near-real time. Few competitors make end-to-end integration this painless. Fleet-wide consistency (ELD, dash cams, asset gateways, temp probes) matters when you’re mixing tractors, reefer trailers, straight trucks, and yard jockeys. One vendor, one SIM, one RMA process. Near real-time GPS pings, sub-degree temperature resolution, and breadcrumbed video clips give operations and data-science teams the resolution they need for driver coaching, cold-chain compliance, and predictive maintenance. I appreciate that Samsara is working on a routing solution, and partnering with customers to develop it into a mature solution to compete with the likes of Descartes, Roadnet, and Ortec. Review collected by and hosted on G2.com.

The reporting is clean but rigid within the Samsara dashboard. We still need to call Samsara API endpoints and offer webhook endpoints in order to extract data into our data lake and we build reporting on top of that. We would suggest Samsara consider adopting Looker into their portfolio of offering allowing customer to build out custom reporting and use conversational analytics. Even better is if they offered Analytics Hub integrations, removing our need to build and support brittle data replication pipelines. Two-year default retention is fine for compliance audits but short for longitudinal analytics; fortunately our data pipeline integrations workaround this shortcoming. Unfortunately, Samsara has a number of event feeds that are only offered via webhook integrations and if there is ever a service disruption, it requires us to reach out to professional services to backfill the gap in telemetry or event data; this is incredibly cumbersome and we would appreciate if they offered some way for us to self-serve backfill that webhook event data. Replacement gateways sometimes take weeks to arrive, forcing us to shuffle hardware between depots to avoid telemetry gaps. Review collected by and hosted on G2.com.

Samsara is easy to use and convenient for tracking. Check-in and check-out are on time, and I can check the DRIVER book as well. Live tracking is very convenient, and overall it’s simple to use. Review collected by and hosted on G2.com.

Sometimes there’s a glitch with the tracking. It doesn’t track properly and can get stuck. It’s not all the time, but sometimes it’s too much. Review collected by and hosted on G2.com.