Their technical depth in WordPress and their structure. They handled a large migration and a multilingual launch across eight languages, which involved many moving parts (memberships, courses, translations, redirects), and the sites have been stable since. The team works with a clear process: a dedicated project manager, bi-weekly sync calls with shared notes, and a few hours of daily overlap with our time zone, which makes coordination easy. They are responsive when something breaks and open to discussing the best way to approach a new request. Communication is part of their strength as well, which is very important to us. Review collected by and hosted on G2.com.
The only minor point is the time zone difference. Their team overlaps with part of our working day, and that has worked well for us so far, but since roughly half of our hours fall outside their schedule, a request sent in our afternoon sometimes waits until the next day. It has never been a real problem, just something to plan around for anything urgent. Review collected by and hosted on G2.com.
