Rosterfy Reviews & Product Details

The ability to be supported to design and contribute ideas to meet our organisation's needs. Review collected by and hosted on G2.com.

Sometimes seems a little too complex, however I am not a tech person so could be my naive expectations. Will leave to our tech team to respond accordingly.

The number of features certainly supports our community requirements, and we look forward to fine-tuning these as we onboard and experience the processes in real time. Review collected by and hosted on G2.com.

Rosterfy has enabled me to kick the use of spreadsheets, which were previously used to manage and roster volunteers for NZ's most significant agricultural expo - Fieldays.

The communications feature is excellent. It eliminates multiple email replies of thanks from volunteers. It keeps a log of all communications sent in one place, easily traceable.

As we are still learning about all the functions of Rosterfy and how we have changed tact on how we set up our volunteer engagement and rostering, it is hard for me to comment until I am more settled in using the platform and its features. Review collected by and hosted on G2.com.

Product knowledge within the Rosterfy team is excellent; however, getting engagement in a timely manner had proven challenging, mainly when we needed advice on how to use features to benefit the overall performance of Rosterfy for our organisation.

Although I like the communications tool on the platform, once the comms are sent, there is no record of what was said, to my knowledge.

Lack of an APP, but I understand this is on its way, and we will have it in time for our next event - June 2024.

Rosterfy has been a rollercoaster ride for us in the 18 months we have been using it. There have been times when management asked, 'Is it still right for us'? I have confidence in the platform and hope that it will deliver what we need in the long term. Review collected by and hosted on G2.com.

Rosterfy has allowed us to continue creating exceptional experiences with our volunteers, from the auto emails to efficiently communicate with their chosen preferences and options, as well as being able to track volunteer numbers across multiple events at once. Review collected by and hosted on G2.com.

One of the downsides is the amount of steps required to set-up an event in different tabs and having to make changes to not confuse volunteers, once it is set-up it is good to go - make a template and go from there. Review collected by and hosted on G2.com.

Rosterfy is almost infinitely customizable, so we've been able to configure it to support our very specific internal processes very well. It's great and a big time-saver once it is fully up and running. Review collected by and hosted on G2.com.

Because it is so customizable, it takes a long time to learn how to set up and configure all the various components - it's definitely a steep learning curve. However, Rosterfy customer support is great so that really helps get you up to speed! Review collected by and hosted on G2.com.

The most helpful thing about Rosterfy is to be able to update some features in bulk and send personal and individual emails to a specific group of people. These features save a lot of time and are a clear upside of using Rosterfy.

Another helpful thing about Rosterfy is that it has allowed us to stop needing to input information in multiple spreadsheets and save them in different folders. All the information from the staff that we need is now all in one place: Rosterfy. Review collected by and hosted on G2.com.

Overall, there are not many things we are not able to do. However, one of the things Rosterfy could improve is being able to search users in shifts. This feature would allow us to see what shift is assigned to a specific user quickly. Since we do not have thousands of shifts and we only have one user per shift, we would like to be able to search for the user when updating specific information to their shift.

We have also encountered problems when sending emails with merge tags. A few times, the merge tags did not work, and our staff received emails that did not have the shift information. These errors created chaos and gave a reason to complain to staff who do not like using Rosterfy. Review collected by and hosted on G2.com.

Easy to use

Friendly and helpful team

We saved hours operationally

Great dashboard reporting Review collected by and hosted on G2.com.

I’m struggling to think of something. It’s a bit more expensive than some options but when you start to use it you can see why. There are no issues from our point of view. Review collected by and hosted on G2.com.

Our Senior Client Success Manager's level of commitment and communication is phenomenal. She is always available to answer our questions and provide tailored ideas and input for our specific needs. We really appreciate and use the groups and reporting features regularly. Review collected by and hosted on G2.com.

Rosterfy lacks some customizable features, but our Senior Client Success Manager is always willing to add our suggestions to Rosterfy's feature requests list. It would be amazing if Rosterfy had an app version as well. Review collected by and hosted on G2.com.

Very easy to navigate through the volunteering section, the portal is extraordinary. The customer services team is great they solve issues for us. Very effective and organised team. It is very easy to use for all users and admins. Review collected by and hosted on G2.com.

No app till now when everyone else offers an app. Other than that, it is very expensive as the same product offered by competitors are way more cheaper and does exactly the same. Review collected by and hosted on G2.com.

Rosterfy is one of the best staff and volunteer management software that has helped us automate our management system in one centralised platform. It has helped us manage training, recruitment, scheduling and communications with our volunteers, which has helped us retain them. The CSMs are superb, and the quality of support given after onboarding is world-class. Review collected by and hosted on G2.com.

To be honest, nothing in the space of disliking Rosterfy; in the volunteer management solution, we found Rosterfy unbeatable compared to competitors. Review collected by and hosted on G2.com.

It is a great system to replace endless spreadsheets for volunteer data, saving time and making communications easier! The end user (volunteer) interaction is relatively smooth if they have reasonable IT skills. Review collected by and hosted on G2.com.

I struggle with finding the answers to how to do things! The user guidance isn't as succinct or as user-friendly as it could be and adds unnecessary time onto work. Review collected by and hosted on G2.com.