Rosterfy Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the excellent customer support of Rosterfy, enhancing their volunteer management experience efficiently. (3 mentions)

Users appreciate the streamlined volunteer management of Rosterfy, making HR, shifts, and events easier to handle. (3 mentions)

Users value the all-in-one solution of Rosterfy for simplifying HR, shifts, events, and communications management. (2 mentions)

Users value the all-in-one event management capabilities of Rosterfy, streamlining operations for HR, shifts, and communications. (2 mentions)

Users value Rosterfy for its time-saving capabilities, streamlining HR management and enhancing efficiency across functions. (2 mentions)

Users find the complexity of Rosterfy cumbersome, requiring extensive training and numerous clicks to perform basic functions. (2 mentions)

Users experience slow performance with Rosterfy due to excessive clicks and a non-intuitive interface that complicates usage. (2 mentions)

Users struggle with the confusing terminology in Rosterfy, making the system less intuitive and challenging to navigate. (1 mentions)

Users struggle with integration issues, as the system's complexity and confusing terminology hinder efficient workflow and processes. (1 mentions)

Users find Rosterfy lacking features for communication and report bugs that frustrate user experience. (1 mentions)

5 Pros or Advantages of Rosterfy

1. Customer Support

Users appreciate the excellent customer support of Rosterfy, enhancing their volunteer management experience efficiently.

See 3 mentions

See Related User Reviews

Tatyana T.

Small-Business (50 or fewer emp.)

3.5/5

"Challenging but rewarding."

What do you like about Rosterfy?

The team's support; the variety of functions; that everything can be found in one place.

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"A really great volunteer management system"

What do you like about Rosterfy?

It's really helped us bring the volunteer journey together. Now our volunteers can see the progress of their applications, apply for other volunteer r

2. Volunteer Management

Users appreciate the streamlined volunteer management of Rosterfy, making HR, shifts, and events easier to handle.

See 3 mentions

See Related User Reviews

Pete R.

Small-Business (50 or fewer emp.)

4.5/5

"Robust Features, Needs Intuitive Setup"

What do you like about Rosterfy?

I appreciate having everything in one place with Rosterfy, which simplifies managing HR, shifts, events, and communications. The system's ability to u

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"A really great volunteer management system"

What do you like about Rosterfy?

It's really helped us bring the volunteer journey together. Now our volunteers can see the progress of their applications, apply for other volunteer r

3. All-in-one Solution

Users value the all-in-one solution of Rosterfy for simplifying HR, shifts, events, and communications management.

See 2 mentions

See Related User Reviews

Tatyana T.

Small-Business (50 or fewer emp.)

3.5/5

"Challenging but rewarding."

What do you like about Rosterfy?

The team's support; the variety of functions; that everything can be found in one place.

Pete R.

Small-Business (50 or fewer emp.)

4.5/5

"Robust Features, Needs Intuitive Setup"

What do you like about Rosterfy?

I appreciate having everything in one place with Rosterfy, which simplifies managing HR, shifts, events, and communications. The system's ability to u

4. Event Management

Users value the all-in-one event management capabilities of Rosterfy, streamlining operations for HR, shifts, and communications.

See 2 mentions

See Related User Reviews

Pete R.

Small-Business (50 or fewer emp.)

4.5/5

"Robust Features, Needs Intuitive Setup"

What do you like about Rosterfy?

I appreciate having everything in one place with Rosterfy, which simplifies managing HR, shifts, events, and communications. The system's ability to u

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"A really great volunteer management system"

What do you like about Rosterfy?

It's really helped us bring the volunteer journey together. Now our volunteers can see the progress of their applications, apply for other volunteer r

5. Time-saving

Users value Rosterfy for its time-saving capabilities, streamlining HR management and enhancing efficiency across functions.

See 2 mentions

See Related User Reviews

Pete R.

Small-Business (50 or fewer emp.)

4.5/5

"Robust Features, Needs Intuitive Setup"

What do you like about Rosterfy?

I appreciate having everything in one place with Rosterfy, which simplifies managing HR, shifts, events, and communications. The system's ability to u

Jacqui G.

Mid-Market (51-1000 emp.)

4.5/5

"Great system that has improved compliance, administration and volunteer experience"

What do you like about Rosterfy?

Simplifies administration - saving time. Supports planning and executing volunteer journeys. Friendly support team. Open to new ideas. Able to develop

5 Cons or Disadvantages of Rosterfy

1. Complexity

Users find the complexity of Rosterfy cumbersome, requiring extensive training and numerous clicks to perform basic functions.

See 2 mentions

See Related User Reviews

Tatyana T.

Small-Business (50 or fewer emp.)

3.5/5

"Challenging but rewarding."

What do you dislike about Rosterfy?

It's slow. There are too many buttons/ clicks required for most functions. Need a lot of training in order to operate it to its best ability.

Pete R.

Small-Business (50 or fewer emp.)

4.5/5

"Robust Features, Needs Intuitive Setup"

What do you dislike about Rosterfy?

I find that the system is not intuitive at times, making it difficult to use without proper explanation. The terminology used within the system is con

2. Slow Performance

Users experience slow performance with Rosterfy due to excessive clicks and a non-intuitive interface that complicates usage.

See 2 mentions

See Related User Reviews

Tatyana T.

Small-Business (50 or fewer emp.)

3.5/5

"Challenging but rewarding."

What do you dislike about Rosterfy?

It's slow. There are too many buttons/ clicks required for most functions. Need a lot of training in order to operate it to its best ability.

Pete R.

Small-Business (50 or fewer emp.)

4.5/5

"Robust Features, Needs Intuitive Setup"

What do you dislike about Rosterfy?

I find that the system is not intuitive at times, making it difficult to use without proper explanation. The terminology used within the system is con

3. Confusing Terminology

Users struggle with the confusing terminology in Rosterfy, making the system less intuitive and challenging to navigate.

See 1 mentions

See Related User Reviews

Pete R.

Small-Business (50 or fewer emp.)

4.5/5

"Robust Features, Needs Intuitive Setup"

What do you dislike about Rosterfy?

I find that the system is not intuitive at times, making it difficult to use without proper explanation. The terminology used within the system is con

4. Integration Issues

Users struggle with integration issues, as the system's complexity and confusing terminology hinder efficient workflow and processes.

See 1 mentions

See Related User Reviews

Pete R.

Small-Business (50 or fewer emp.)

4.5/5

"Robust Features, Needs Intuitive Setup"

What do you dislike about Rosterfy?

I find that the system is not intuitive at times, making it difficult to use without proper explanation. The terminology used within the system is con

5. Lacking Features

Users find Rosterfy lacking features for communication and report bugs that frustrate user experience.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"A really great volunteer management system"

What do you dislike about Rosterfy?

I guess there are still some limitations or things that don't exist yet. We've had a couple of bugs with links in emails which were fixed, but a bit f

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Verified User

Mid-Market (51-1000 emp.)

10/5/2026

"Centralised Volunteer Management to support and advocate for the future of Volunteering."

5/5

What do you like best about Rosterfy?

I like Rosterfy for its ability to customize the platform and accommodate multiple users. It's great having the capability to streamline different volunteering roles based on our needs at Camden Council. Communicating with volunteers through a single platform and being able to report on volunteer hours effectively are also great aspects. Review collected by and hosted on G2.com.

What do you dislike about Rosterfy?

I think the ability to change the back end quickly without 1 on 1 support could be improved. For the amount we pay per year, it would be great to have a little more ease in that area. Also, using email to send issues sometimes takes longer than just being able to talk to support on the phone, so having that as an option would be really helpful. Review collected by and hosted on G2.com.

What problems is Rosterfy solving and how is that benefiting you?

Rosterfy streamlines our volunteer data, centralizes communication, and reports volunteering hours within Camden Council. It aids in volunteer recruitment, onboarding, engagement, and record management. I appreciate the customization and multi-user capabilities, making it easier to manage different volunteer roles. Review collected by and hosted on G2.com.

Antoinette N.

Event and Volunteer Coordinator

Events Services

Mid-Market (51-1000 emp.)

7/16/2026

"Comprehensive Volunteer Management Platform"

4.5/5

What do you like best about Rosterfy?

I like that Rosterfy handles everything needed for Volunteer Management, start to finish. Onboarding volunteers is easy, with great features for organizing them into groups. Creating events and uploading shifts is seamless, and I can communicate directly with volunteers on the platform. Having all these features in one place makes it easy to manage the full journey of a volunteer, from initial recruitment through to event delivery day. Review collected by and hosted on G2.com.

What do you dislike about Rosterfy?

Nothing major worth noting, there might be a little bit of a learning curve in the initial phase but after that you can do wonders! The new chatbot feature is also very helpful if you ever get stuck. Review collected by and hosted on G2.com.

Mick B.

Workforce Director

Small-Business (50 or fewer emp.)

7/8/2026

"Automation That Scales: Effortless Registration, Scheduling, and Clear Reporting"

5/5

What do you like best about Rosterfy?

The automation around registration, scheduling and communications saved us a huge amount of manual admin, and it scaled comfortably across events of very different sizes. The reporting and workforce visibility made it easy to see who was confirmed, checked in and where the gaps were. Review collected by and hosted on G2.com.

What do you dislike about Rosterfy?

No real flaws worth noting — it does exactly what we need Review collected by and hosted on G2.com.

Justine C.

Finance Director

Enterprise (> 1000 emp.)

7/12/2026

"Automation That Streamlines Onboarding, Integrations, and Communications"

5/5

What do you like best about Rosterfy?

Automation has significantly reduced repetitive administration, particularly around onboarding, integrations, reminders, and communications. Review collected by and hosted on G2.com.

What do you dislike about Rosterfy?

Nothing to note. Because the platform offers so many features and configuration options, it takes a little time to understand everything that's available during the initial setup. Review collected by and hosted on G2.com.

Jack D.

Volunteer Director

Mid-Market (51-1000 emp.)

7/7/2026

"Great Branding Options, But Setup May Be Overly Complicated"

1/5

What do you like best about Rosterfy?

I enjoyed being able to customize the aesthetics of the home page with our colors and logos. Review collected by and hosted on G2.com.

What do you dislike about Rosterfy?

It was overly complicated and took a lot of prior knowledge of how these systems work to create the schedules we needed. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

3/4/2026

"Unmatched Customization and Integrations Make Rosterfy a Top VMS Choice"

5/5

What do you like best about Rosterfy?

Rosterfy’s customization features feel unmatched. I’ve demoed quite a few VMS tools, and none of them really met the needs of our unique volunteer program. With the ability to use embed codes and the many integration possibilities, I believe Rosterfy is one of the best VMS tools available. Review collected by and hosted on G2.com.

What do you dislike about Rosterfy?

I’d like to see Rosterfy improve its own training tools, because they’re currently quite limited in what you can do with them. On the plus side, you can integrate with an LMS or embed codes for trainings you’ve already created. Review collected by and hosted on G2.com.

What problems is Rosterfy solving and how is that benefiting you?

One of my first tasks as a newly hired Volunteer Supervisor for a non-profit organization was to streamline our onboarding process. I tried demos for several VMS tools, and none of them felt as customizable as Rosterfy. I’ll admit the implementation process was a bit challenging since I handled most of the project independently; however, Keri Castellano was incredibly patient, easy to work with, and supported me every step of the way.

The automations, emails, checkpoints, and integrations have helped our organization increase annual volunteer onboarding from 3–5 volunteers to 12–20. When I first started using their services roughly 4 years ago, they were new to the game—the little guy. Since then, Rosterfy has come a long way, and I’m excited to see what’s next.

They recently added a support tool called "fin" that connects you to live support. Through this feature, I was connected with Raphael, who has been AMAZING. With the constant updates and improvements to the VMS tool, he’s always there to help me navigate changes and figure things out. Sarah Cotton is our account manager, and she’s been very helpful with my questions and also quick to reply.

Overall, they have a wonderful team of caring, efficient people. I’d recommend Rosterfy to other organizations (I’ve even presented our setup to other organizations). Review collected by and hosted on G2.com.

Verified User in Events Services

Mid-Market (51-1000 emp.)

6/11/2026

"Not worth the price for a confusing platform"

0/5

What do you like best about Rosterfy?

I appreciate the flexibility of the training requirements. Review collected by and hosted on G2.com.

What do you dislike about Rosterfy?

The platform is excessively confusing. The company does not take feedback on feature requests. The price point is WAY too high for what they offer. The platform does not offer offline syncing capabilities. Review collected by and hosted on G2.com.

Response from Will Pagden of Rosterfy

edit

Thank you for taking the time to share this - we're sorry your experience with Rosterfy didn't reflect what we set out to deliver. Feedback like yours genuinely shapes how we evolve the platform and support our customers, so we don't take it lightly. If you're ever open to a conversation, we'd love to hear more about what fell short.

Pete R.

Staffing Coordinator

Small-Business (50 or fewer emp.)

8/30/2025

"Robust Features, Needs Intuitive Setup"

4.5/5

What do you like best about Rosterfy?

I appreciate having everything in one place with Rosterfy, which simplifies managing HR, shifts, events, and communications. The system's ability to update information efficiently and integrate various functions is invaluable, saving us from using disconnected spreadsheets and multiple communication tools. The speed enhancements over recent months have improved its performance greatly. Review collected by and hosted on G2.com.

What do you dislike about Rosterfy?

I find that the system is not intuitive at times, making it difficult to use without proper explanation. The terminology used within the system is confusing, especially terms like shift user and event shift user, which makes the process challenging. Additionally, performing simple tasks often requires clicking through many buttons, which slows down the workflow. Bulk updating people's shifts is tricky and integrating other necessary processes, like the virtual interview process, is not possible, which is limiting. Review collected by and hosted on G2.com.

Response from Martin O'Neill of Rosterfy

edit

Hi Pete,

We just wanted to say thank you for taking the time to review Rosterfy. We're delighted that you find Rosterfy is helping you grow your programme and make great things happen.

Verified User in Education Management

Small-Business (50 or fewer emp.)

6/2/2026

"Great Volunteer Data & DBS/Training Automation, but Support and Onboarding Need Work"

3.5/5

What do you like best about Rosterfy?

Managing volunteers data, and DBS & Training automation Review collected by and hosted on G2.com.

What do you dislike about Rosterfy?

The support and onboarding wasn't very sufficient. Review collected by and hosted on G2.com.

Response from Will Pagden of Rosterfy

edit

Thank you for your review and for highlighting the value you're getting from data management and DBS/training automation, it's great to hear that's saving your team significant admin time across your 500+ volunteers.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

6/19/2026

"Easy to Use with Powerful Admin Tools in One System"

4/5

What do you like best about Rosterfy?

The ease of use for the user experience, and also the back end functionality for admins being in the same system. Review collected by and hosted on G2.com.

What do you dislike about Rosterfy?

The Events and shifts procedure is not the cleanest. Review collected by and hosted on G2.com.

Response from Martin O'Neill of Rosterfy

edit

Thank you for taking the time to leave a review.

We're delighted you're benefiting from having all your volunteer management day-to-day tasks in one place allowing you to have increased visibility and accessibility of your program. We're also proud of the user experience we've developed for volunteer admins and volunteers alike.