Rithum Reviews & Product Details

Rithum was born from the combined strength of e-commerce trailblazers CommerceHub and ChannelAdvisor. Operating across the globe, Rithum supports the world's leading brands and retailers with a range of 3P commerce solutions that enable business models like drop shipping, private marketplace vendor self-service, e-commission and public marketplaces, helping them to drive efficient and profitable e-commerce businesses. Rithum solutions help businesses • Acquire new consumers with greater efficiency and effectiveness. • Optimize and scale quickly by adding new channels. • Expand curated product selection quickly and easily. • Create amazing consumer experiences from the beginning of the shopping journey to the very end.

Seller

Rithum

Discussions

Rithum Community

Languages Supported

German, English

Solution Type

All-in-One

Overview by

Isabel Holdaway

Used by EPAM Systems Services and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

Rithum Integrations

(2)

Verified by Rithum

Chris T.

Order Processor

Mid-Market (51-1000 emp.)

12/7/2022

"Not the greatest EDI platform, but it works"

3.5/5

What do you like best about Rithum?

OrderStream overall is generally very quick to respond to support email requests. The ability to upload inventory via spreadsheet is beneficial when having more than a few items in your list. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

OrderStream is not capable of handling the mass-processing of orders. If you integrate with another EDI solution or an ERP solution that can take processing orders in bulk, there is that option. However, with the in-web solution of OrderStream, orders must be manually processed one by one. OrderStream has also been known to have intermittent degradation of service as well. Review collected by and hosted on G2.com.

Sai k.

DevOps Engineer || Azure cloud Administrator

Small-Business (50 or fewer emp.)

4/24/2023

"This service has come with flexibility"

4/5

What do you like best about Rithum?

We can use this service with multiple enterprise applications, giving us more exposure. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

They should look into more tools to help us in the data exchange. We need more flexibility there Review collected by and hosted on G2.com.

Zephora C.

Executive Management Assistant

Small-Business (50 or fewer emp.)

12/22/2022

"So easy to use and reliable"

4.5/5

What do you like best about Rithum?

ChannelAdvisor is easy to use and everything can be done in few clicks. It was easy for us to sort and search orders faster. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

Fee minor glitches which happens tp every software but never experienced a major disaster while using ChannelAdvisor. Review collected by and hosted on G2.com.

Robertas S.

Director

Small-Business (50 or fewer emp.)

9/16/2022

"Avoid like plagues!"

0/5

What do you like best about Rithum?

I would give 0 stars if I could—horrible experience with them. In the beginning, it sounded very nice and good. Sales managers were very 'sweat boy' and promised seamless integration within our linnworks software to theirs. They vowed to integrate and launch the first marketplace nearly without our interaction. Yeah right... Review collected by and hosted on G2.com.

What do you dislike about Rithum?

Companies staff unqualified and noobs- don't know what they do. After six months, we tried to cancel your contract- and they wouldn't let us. Very malicious, not trustworthy people/company! In the process, we lost 25000£ plus spent thousands on legal. PLEASE take our advice and avoid them! Review collected by and hosted on G2.com.

Job A.

Small-Business (50 or fewer emp.)

6/9/2022

"Good enough"

3.5/5

What do you like best about Rithum?

I like that you can configure all the rules you want with the data you provide, which makes it easy to work with. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

1. Support is not very helpful if it gets a bit more difficult

2. Repricer is not very good Review collected by and hosted on G2.com.

Recommendations to others considering Rithum:

Make sure to an external repricer

Make sure they refund you, when they overcharge you Review collected by and hosted on G2.com.

What problems is Rithum solving and how is that benefiting you?

We worked with ChannelAdvisor for almost 10 years. When we started using it, we did not sell much through Amazon. After using them that changed quickly for the better. Review collected by and hosted on G2.com.

Verified User in Luxury Goods & Jewelry

Small-Business (50 or fewer emp.)

5/17/2022

"A Bit Clunky"

5/5

What do you like best about Rithum?

The best thing about it is that it works. you get to update inventory and receive orders and do the billing all in one portal. Its been consistent we have experienced no problems. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

We would rather have this task automated, however, they charge you extra for that. TThe system works and before we found an AutomatedAPI we went along manually entering the orders into our system. Blissfully ignorance. Review collected by and hosted on G2.com.

Recommendations to others considering Rithum:

It Seems we only really use them because we have to. It's functional and we would prefer to automate the tsks but they charge extra to allow access for that. Although they do not themselves offer that service. Review collected by and hosted on G2.com.

What problems is Rithum solving and how is that benefiting you?

We have a large eCommerce platform that requires you to use this service. It works. You can even automate the task using them. but they charge you extra for that. Review collected by and hosted on G2.com.

Jacob G.

Small-Business (50 or fewer emp.)

11/30/2021

"Been using channel over 20 years with decent success"

5/5

What do you like best about Rithum?

Channel advisor is constantly adding new channels to sell on and is innovative in finding new ways to improve their platform. Their platform is very flexible to meet a variety of needs. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

I really do love it, it is a bit on the expensive side though. If channel has yet to integrate with something that you would like to try odds are you will not be able to set it up. They don't have good management for amazon sellers selling outside the u.s on. When channels release programs it will naturally take channel some time to adapt and integrate Review collected by and hosted on G2.com.

Response from Laura Lane of Rithum

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Hi Jacob,

Thank you so much for taking the time to leave your feedback! We're thrilled to hear our software is helping to take your business to the next level! We really appreciate you choosing ChannelAdvisor for such a long time and wish you many happy years of trading ahead.

SHANNON B.

Sales Operations Specialist

Mid-Market (51-1000 emp.)

8/18/2021

"Easy to navigate with helpful tools"

4.5/5

What do you like best about Rithum?

I like that I can filter my orders and save a specific view so I do not have to filter the orders every time. I also love the help section! Review collected by and hosted on G2.com.

What do you dislike about Rithum?

Sometimes it takes a while for the system to catch up. For instance, if I have to cancel an order on Channel advisor, it is not immediate. Review collected by and hosted on G2.com.

Response from Channel Advisor of Rithum

edit

Thank you so much for your kind words and valuable feedback. We really appreciate you taking the time to share your experience with us. We look forward to our continued partnership with your team!

Verified User in Transportation/Trucking/Railroad

Mid-Market (51-1000 emp.)

5/11/2022

"Does the job, but not user friendly"

3.5/5

What do you like best about Rithum?

ChannelAdvisor connects to many different platforms, making it very versatile. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

Unless you have a tech background, or a developer to help you set things up, it is not user friendly. Review collected by and hosted on G2.com.

Response from Caroline Riddle of Rithum

edit

Thank you for taking the time to review ChannelAdvisor. We're glad to hear that you've been able to grow your business on marketplaces. We appreciate your feedback on the user experience and will share that with our team.

Verified User in Consumer Electronics

Enterprise (> 1000 emp.)

8/2/2021

"Good solution but frustrating experience"

3/5

What do you like best about Rithum?

Great for managing multiple marketplaces, managing multiple warehouses and setting up automated price rules for amazon. Easy ways to filter entire categories or block products from ad campaigns that are managed within the system. Has a dedicated ad console for quick viewing of product performance across all marketplaces, with easy to use filters. Review collected by and hosted on G2.com.

What do you dislike about Rithum?

Channel Advisor is a very powerful platform but has a fairly steep path to learning all you can do. Completely frustrating business rule creation, challenging to confirm whether or not products are actually being blocked. Online help is virtually non-existent with a support ticket system as the only way to reach someone. They have user forums and a knowledge base, but the entire business rule section should be rebuilt into a more user-friendly setup for regular users and an option for advanced users to write out their rules manually. Review collected by and hosted on G2.com.

Recommendations to others considering Rithum:

Channel Advisor is very good for enterprise-level ecommerce product management. However, it does require some onboarding help and a decent amount of time to get familiar with all the functionality. For smaller shops wanting an easy-to-use feed manager, Channel Advisor may not be the best choice. Review collected by and hosted on G2.com.

What problems is Rithum solving and how is that benefiting you?

Takes a single product feed and maps to as many other feeds as needed in their proper format. From there, it's pretty easy to block or allow certain product categories or even define custom categories that you can filter out (e.g., products with less than 5% margin, or items with less then 3 items in stock, etc). We've also set up rules that help prevent errors before they reach a marketplace, such as google shopping - e.g., if a UPC code is nonexistent or not equal to 12 characters, filter out. Some of these rules could certainly be set up within your ecommerce system before sending the feed to Channel Advisor, but the benefit here is that you don't need developer/ IT assistance to create these rules. Review collected by and hosted on G2.com.

Response from Channel Advisor of Rithum

edit

Thank you for this valuable feedback. We’ve made a note of your message, and we would like to learn more about your experience with ChannelAdvisor. Please consider contacting us directly at supportadmin@channeladvisor.com. We know you have a choice, and we want you to know we appreciate the chance to work with you.