Resi Reviews & Product Details

The sales team was very responsive to our request for meetings and details. They were quick to respond via email. Review collected by and hosted on G2.com.

The hardware and software integration that was promised by the sales department was not possible. We did not find this out until we had paid for their hardware as well as a yearly fee. Each time we called for tech support they suggested purchasing new hardware. After several additional purchases doubling our budgeted expenditure, we could not implement the Resi streaming platform. Their suggestion was to buy an entirely new system. At that point we asked for a refund as we had never been able to utilize their hardware or streaming services. We began working with them in January of 2023; it is now July. We have not received our refund, although we have returned all of their hardware. Resi states that they have been transitioning their billing platform and our refund is their priority. As a company that claims to be run by people of faith this experience feels like we have been cheated many times over. I highly recommend finding another streaming platform and do not trust Resi or their leadership. Review collected by and hosted on G2.com.

I like how the streaming services can be set up ahead of time in Resi so that no one has to remember to go set up the live events in the multiple social media platforms. This saves us from having to go into each platform to create events in each one. Review collected by and hosted on G2.com.

Really the only dislike is how the streaming for a repeating event cannot be changed without changing the rest of the schedules after. I would like it if it were like a calendar style where the individual event could be removed for a single day without affecting the remainder of the events. Having the ability to individually delete a recurring event would be a big benefit on our end for the occasional change of our live event timing. The remainder of them could stay set up with the correct times, but the individual event could be changed, so that you would not have to try to remember what was scheduled prior to the changes. Review collected by and hosted on G2.com.

Resi helps our church record sermons and track live-stream analytics. Review collected by and hosted on G2.com.

There are often recording issues and the videos are not stored long. Review collected by and hosted on G2.com.

It's right in the name - Resi is short for resilient, and man are they ever. Even during the streaming boom of COVID shutdowns, we never experienced any downtime with Resi and the company innovated and added new features during that time as well. Review collected by and hosted on G2.com.

The only downside to Resi is the inability to create your own encoder profiles and having to contact customer support for a few things that would nice to be able to control myself. Review collected by and hosted on G2.com.

Very simple to use, especially for new volunteers. It just works and works well. Review collected by and hosted on G2.com.

It can get rather expensive when you add up multiple campuses etc. Review collected by and hosted on G2.com.

Resi has helped relieve our anxiety about all of the internet and website factors that go into live streaming, and instead, Resi has helped give us the certainty that we will be able to live stream at every scheduled time. Review collected by and hosted on G2.com.

Resi is not as user-friendly as some other streaming platforms we have tried in the past, including Facebook Live and Subsplash, and it has a higher cost. Still, while their platforms are more intuitive and less expensive, neither Subsplash nor Facebook could not guarantee the stream would continue regardless of internet speed. Review collected by and hosted on G2.com.

It just works. After the onboard training session, it seemed too good to be true. No way could it be this simple. But really it is! If you have a recurring schedule, it is as simple as providing a video input, create a scheduling profile, and walk away.

Availability of tech support. AMAZING! Review collected by and hosted on G2.com.

The encoder defaults to SDI input. Have to contact tech support to have then enable the HDMI input. No biggie since tech support is readily available. Then there is the two minute delay. It takes a bit to get used to. But if this ensures a successful stream, then we are more than happy to make the neccessary adjustments on the production end. But it does require an awareness if your precise start times are critical. Review collected by and hosted on G2.com.

The best feature about Resi is that our entire internet has gone down when we're streaming our church service, but because of the 90-second buffer window, by the time our internet came back, those viewing our stream had no knowledge that we lost internet. Resi makes it easy for our online viewers to continue to stay engaged during our service and don't have any reason to become disengaged from the services we're producing.'

Furthermore, the analytics that we have access to on the Resi platform have been wonderful in order to understand our core audience better and begin to recognize trends from our viewers, as well! Review collected by and hosted on G2.com.

The only thing that I disliked initially about Resi was that it was a little difficult to set up, because our camera switcher, a Tricaster Mini 4k, outputted a different color space than what Resi requires. Thus, it took some ingenuity and creative problem solving to change the color space of our content. This would not have been as difficult, had I known beforehand about the specific color space, along with the resolution, needed for the video to come through the Resi platform. Review collected by and hosted on G2.com.

The product speaks for itself. Great customer service. We have not had a single problem since switching to Resi. Review collected by and hosted on G2.com.

The cost is high but definitely worth it. Review collected by and hosted on G2.com.

Ease of use, friendly support staff, and dedicated teams to make sure your events happen.

We have been using Resi close to their launch as Living As One. The amount of progress they have achieved as an organization is unparalleled. The user interface is updated regularly with features and also improves what was thought to be an already flawless system. Absolutely love the time saved when we switched to Resi. We have not had any issues with them since we made the switch. Extremely easy for volunteers and staff to use and quick to train on. Review collected by and hosted on G2.com.

I have no complaints about Resi. I am not a patient person naturally, so waiting for features is rough, but nothing negative on their end. They recently opened up support to include 24/7 assistance which was a huge win in my eyes as we test new ideas for the stream at hours other than the traditional 9-5 time slot. Review collected by and hosted on G2.com.