Rerun Reviews & Product Details

Rerun is for any business, organization or association that wants to automate their recurring, subscription or membership billing and accept recurring payments via credit card and ACH. Rerun allows you to process recurring, subscription or membership invoices and payments, automate your customer email communication and manage failed transactions and time-consuming exceptions.

Seller

Priority Software

Discussions

Rerun Community

Languages Supported

English

Overview by

Lauren Kasper

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

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User Insights

Average based on 10 real user reviews.

Implementation Time

1 month

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Rerun Media

The dashboard. Everything you need to know about your recent activity within Rerun all on one screen.

Review all of your payment streams on one page. View your active customers per stream and see your recent payment history.

Create as many payment streams (i.e. payment plans) as you need for your business.

Email your customers right from Rerun with our free templates or simply create your own HTML or plain-text emails.

Add or edit your customers information at anytime. View their email history, payment history, payment method, and notes.

Generate reports based on your business needs. Add in columns to customize your reports, and export them to Excel for further analysis.

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LM

Lori M.

President and Founder

Internet

Small-Business (50 or fewer emp.)

11/21/2016

"Great and valuable service"

4/5

What do you like best about Rerun?

The system works beautifully. I am very happy with the automated emails and automated processing. Rerun just upgraded their interface so it is more user friendly and easy to navigate. Their support is outstanding - every time i have contacted them I get the feeling they are really trying to ensure I am 100% satisfied. Review collected by and hosted on G2.com.

What do you dislike about Rerun?

The interface still needs some work. I have a very large client list - even when I scroll vertically through the list I can't see the bottom of the list from the main screen. I also wish there were better reporting tools so I could create reports and see total sums at the bottom of the report columns. I would also like to see more documentation on importing/syncing with Xero. Review collected by and hosted on G2.com.

PF

Paul F.

Chief Operations Officer

Information Technology and Services

Small-Business (50 or fewer emp.)

11/21/2016

"Huge reduction in dunning time"

4/5

What do you like best about Rerun?

The customizable automated dunning emails made my life a whole lot easier. Integrated with Quickbooks Online quite well. Review collected by and hosted on G2.com.

What do you dislike about Rerun?

Setup took some time and the reports are a little hard to navigate. Review collected by and hosted on G2.com.

Recommendations to others considering Rerun:

The only barrier is to keep moving customers around from system to system. Otherwise it is easy to trial and although they could improve reports, email customization and setup they all work and once you are up and running you can set it and almost forget it. Review collected by and hosted on G2.com.

What problems is Rerun solving and how is that benefiting you?

Recurring billing headache when cards expire, being able to automate dunning emails on timed events allowed us to just check in occasionally and follow up with a much smaller percentage of customers. Review collected by and hosted on G2.com.

AT

Anders T.

Organizer

Philanthropy

Mid-Market (51-1000 emp.)

11/11/2016

"Makes life easy"

4/5

What do you like best about Rerun?

Helps to automate my life and cut down on time i am chasing down payments. Customers like it to. Review collected by and hosted on G2.com.

What do you dislike about Rerun?

I thought it used to be a little bit clunky but i really like the new user interface and the more I learn how to use it the more I like it. Review collected by and hosted on G2.com.

TR

Ted R.

General Manager

Health, Wellness and Fitness

Enterprise (> 1000 emp.)

11/13/2016

"Nice service that takes care of my recurring payments."

4/5

What do you like best about Rerun?

I like that I'm able to setup payments one time and let Rerun handles the rest including follow up emails. Review collected by and hosted on G2.com.

What do you dislike about Rerun?

The old website was a bit outdated but its all solved now with the redesign. Review collected by and hosted on G2.com.

Recommendations to others considering Rerun:

Be patient setting it up but rely on support if needed. Review collected by and hosted on G2.com.

What problems is Rerun solving and how is that benefiting you?

I'm solving the issue of having to send an invoice to clients every month. I set it and let it do its thing. Another benefit is if the card declines then Rerun sends the follow up emails. Review collected by and hosted on G2.com.