It's been two months since this profile received a new review

Rerun Reviews & Product Details

Rerun is for any business, organization or association that wants to automate their recurring, subscription or membership billing and accept recurring payments via credit card and ACH. Rerun allows you to process recurring, subscription or membership invoices and payments, automate your customer email communication and manage failed transactions and time-consuming exceptions.

Seller

Priority Software

Languages Supported

English

Product Description

Rerun is for any business, organization or association that wants to automate their recurring, subscription or membership billing.

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

Rerun Media

The dashboard. Everything you need to know about your recent activity within Rerun all on one screen.

Review all of your payment streams on one page. View your active customers per stream and see your recent payment history.

Create as many payment streams (i.e. payment plans) as you need for your business.

Email your customers right from Rerun with our free templates or simply create your own HTML or plain-text emails.

Add or edit your customers information at anytime. View their email history, payment history, payment method, and notes.

Generate reports based on your business needs. Add in columns to customize your reports, and export them to Excel for further analysis.

Rerun Reviews (10)

G2 reviews are authentic and verified.

Here's how.

Scottie B.

CEO

Information Technology and Services

Small-Business (50 or fewer emp.)

12/24/2017

"Very open and quick."

5/5

What do you like best about Rerun?

As for me, it is the faster way to invite more customers. The great and productive track system of payments. I really do like to use that solution at my work. Big helper for all my working duties. Review collected by and hosted on G2.com.

What do you dislike about Rerun?

I found it a very good platform. I can easily work here. I don't have any questions how to use it. I guess all information is easy to understand. I like it. Review collected by and hosted on G2.com.

Recommendations to others considering Rerun:

I like everything about that product. I can say that all of the work in the right place. I like that it is a good way to learn about. Very good service. Review collected by and hosted on G2.com.

What problems is Rerun solving and how is that benefiting you?

Definitely gives a big hand to help my working team. To work with it makes more effective. I'm glad that it is understandable to all my group. We do not stress at work as we know that we can contact support service any minute. Review collected by and hosted on G2.com.

Travis S.

VP of Business Development

Medical Devices

Small-Business (50 or fewer emp.)

11/21/2016

"A must have for a startup "

4.5/5

What do you like best about Rerun?

The recurrent billing is very easy to manage month to month. The dashboard feature give you instant access to your revenue stream to see what has come in and what is outstanding. Review collected by and hosted on G2.com.

What do you dislike about Rerun?

My one complaint was that there was a relatively steep learning curve. It took me a few tries to get the right emails going out to clients month to month. I had to give one client a refund (which was very easy in the system) because I accidentally double billed him. The process was easy to learn though and by the second round of billing I had it sorted out. Review collected by and hosted on G2.com.

Recommendations to others considering Rerun:

For a quickly growing startup, I would recommend rerun very highly if you have any recurring billing. If you are just doing a one time invoice, rerun will not save you any steps. If you are doing any recurring billing, this is a must have! Review collected by and hosted on G2.com.

What problems is Rerun solving and how is that benefiting you?

This program really solved what was quickly becoming a major problem for our startup. With monthly invoicing of clients, who all have different billing rates, the task of billing was becoming quite cumbersome as our client base grew. Once the client and their billing information is set up in rerun, it is a fire and forget process. Review collected by and hosted on G2.com.

Mike C.

Quality Assurance Engineer

Computer Software

Mid-Market (51-1000 emp.)

11/11/2016

"Re-run serves a useful niche"

3/5

What do you like best about Rerun?

Ease of recurring billing, once you get it setup. Review collected by and hosted on G2.com.

What do you dislike about Rerun?

Getting things setup is WAY too complicated. There are so many options it's overwhelming, and the places you have to click or navigate to in order to activate some of those options are so far from intuitive that it's not in the same city, let alone ballpark.

They have recently cleaned up their interface, and from what I've seen it looks a lot less clunky than it used to, but I haven't yet been able to tell if the entire UX has been overhauled to work better than before. Review collected by and hosted on G2.com.

What problems is Rerun solving and how is that benefiting you?

I was using Stripe as a payment processor, integrated with Xero for accounting. Stripe didn't offer a way to do recurring billing, and Xero doesn't actually process payments, so their recurring billing is nothing more than sending an invoice. I wanted a way to automatically bill someone every month.

Rerun allowed that. Review collected by and hosted on G2.com.

Lori M.

President and Founder

Internet

Small-Business (50 or fewer emp.)

11/21/2016

"Great and valuable service"

4/5

What do you like best about Rerun?

The system works beautifully. I am very happy with the automated emails and automated processing. Rerun just upgraded their interface so it is more user friendly and easy to navigate. Their support is outstanding - every time i have contacted them I get the feeling they are really trying to ensure I am 100% satisfied. Review collected by and hosted on G2.com.

What do you dislike about Rerun?

The interface still needs some work. I have a very large client list - even when I scroll vertically through the list I can't see the bottom of the list from the main screen. I also wish there were better reporting tools so I could create reports and see total sums at the bottom of the report columns. I would also like to see more documentation on importing/syncing with Xero. Review collected by and hosted on G2.com.

Joshua L.

Managing Director

Accounting

Small-Business (50 or fewer emp.)

11/17/2016

"Simplifies Recurring Revenue Collection"

5/5

What do you like best about Rerun?

I love that I can setup my clients and recurring payment terms and it automatically takes care of collecting the payments and notifying my customers that payments have been processed. The new dashboard lets me see what I am expecting to collect this month and where its coming from. Getting setup is a breeze. Review collected by and hosted on G2.com.

What do you dislike about Rerun?

No real dislikes on my end. It does what I need it to do. It would be nice if there was an integrated ACH or Credit Card Authorization form for my clients to sign in Rerun so I don't have to send that separately. Review collected by and hosted on G2.com.

Recommendations to others considering Rerun:

Rerun is great because there is no monthly charge to use their product. You can try using it for a client or two and see if you like it or not without having to commit to using their software or incur any fees (beyond the ACH or CC fee for the clients you try it for). Review collected by and hosted on G2.com.

What problems is Rerun solving and how is that benefiting you?

This solves my invoice collections problem. I get authorization from all of my clients to have the price for their monthly services automatically processed via ACH at the beginning of the month and I don't have to worry about collecting on my invoices. I always have an A/R balance of $0 by using Rerun. Review collected by and hosted on G2.com.

Paul F.

Chief Operations Officer

Information Technology and Services

Small-Business (50 or fewer emp.)

11/21/2016

"Huge reduction in dunning time"

4/5

What do you like best about Rerun?

The customizable automated dunning emails made my life a whole lot easier. Integrated with Quickbooks Online quite well. Review collected by and hosted on G2.com.

What do you dislike about Rerun?

Setup took some time and the reports are a little hard to navigate. Review collected by and hosted on G2.com.

Recommendations to others considering Rerun:

The only barrier is to keep moving customers around from system to system. Otherwise it is easy to trial and although they could improve reports, email customization and setup they all work and once you are up and running you can set it and almost forget it. Review collected by and hosted on G2.com.

What problems is Rerun solving and how is that benefiting you?

Recurring billing headache when cards expire, being able to automate dunning emails on timed events allowed us to just check in occasionally and follow up with a much smaller percentage of customers. Review collected by and hosted on G2.com.

Cassandra B.

CEO

Accounting

Small-Business (50 or fewer emp.)

11/10/2016

"Has changed the way I can do business "

5/5

What do you like best about Rerun?

That I can setup automatic recurring billing for my clients. This has opened a door for me to move my clients to monthly billing and to setup payment plans for outstanding A/R. I have set most up to withdrawal from their checking account to avoid higher merchant service fees. You can also charge surcharges for those clients that want to pay by cc. Review collected by and hosted on G2.com.

What do you dislike about Rerun?

I honesty don't have a dislike. It serves the purpose I need it for and was truly easy to setup and get started. Review collected by and hosted on G2.com.

Anders T.

Organizer

Philanthropy

Mid-Market (51-1000 emp.)

11/11/2016

"Makes life easy"

4/5

What do you like best about Rerun?

Helps to automate my life and cut down on time i am chasing down payments. Customers like it to. Review collected by and hosted on G2.com.

What do you dislike about Rerun?

I thought it used to be a little bit clunky but i really like the new user interface and the more I learn how to use it the more I like it. Review collected by and hosted on G2.com.

Ted R.

General Manager

Health, Wellness and Fitness

Enterprise (> 1000 emp.)

11/13/2016

"Nice service that takes care of my recurring payments."

4/5

What do you like best about Rerun?

I like that I'm able to setup payments one time and let Rerun handles the rest including follow up emails. Review collected by and hosted on G2.com.

What do you dislike about Rerun?

The old website was a bit outdated but its all solved now with the redesign. Review collected by and hosted on G2.com.

Recommendations to others considering Rerun:

Be patient setting it up but rely on support if needed. Review collected by and hosted on G2.com.

What problems is Rerun solving and how is that benefiting you?

I'm solving the issue of having to send an invoice to clients every month. I set it and let it do its thing. Another benefit is if the card declines then Rerun sends the follow up emails. Review collected by and hosted on G2.com.