--- title: Replay Call Recording Reviews meta_title: 'Replay Call Recording Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Replay Call Recording works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 4 scale: '5' date_modified: '2026-09-28' parent_category: name: HR url: https://www.g2.com/categories/hr ---

Replay Call Recording Reviews & Product Details

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VR

Vignesh r.

Application Engineer

Enterprise (> 1000 emp.)

2/24/2023

"I suggest all the call center business to try this software!"

4.5/5

What do you like best about Replay Call Recording?

Replay call recording provides all-in-all features in a single software. It does everything for you regarding call recording, monitoring, metrics and much more. The technical support executives from Replay are one of the best. They provide quick resolutions for your queries regarding the software. Review collected by and hosted on G2.com.

What do you dislike about Replay Call Recording?

One thing they need to improve is the responsiveness of their software. Sometimes, it lags a lot and makes our employee's life difficult. Server issues are faced quite a lot of times. Review collected by and hosted on G2.com.

KS

Kaviya S.

RECRUITER Specialist

Mid-Market (51-1000 emp.)

2/15/2023

"This call recording is the wholesome product for all the call center related requirements!"

4/5

What do you like best about Replay Call Recording?

It provides complete support to monitor, record and analyze calls. The software generates perfect reports, measures metrics and even tracks the on-hold timings. In short, it's an end-to-end solution for BPO companies. Review collected by and hosted on G2.com.

What do you dislike about Replay Call Recording?

One issue we constantly face with the software is that the server sometimes takes longer to respond, especially during peak hours like 4 PM to 6 PM. Other than that, everything looks good. Review collected by and hosted on G2.com.

VR

Vignesh R.

Software Engineer

Information Technology and Services

Enterprise (> 1000 emp.)

2/27/2023

"Replay call recording has lots of features which makes it a go-to software!"

4/5

What do you like best about Replay Call Recording?

The best thing about Replay call recording is, it gives a complete all-in-all dashboard containing information of all the calls made throughout the day, week and month including all the metrics. Review collected by and hosted on G2.com.

What do you dislike about Replay Call Recording?

So far so good with Replay call recording. We never faced any issues with the software. Sometimes, the server responds really slow make our employees life harder. But still, the support team rectify the issues immediately. Review collected by and hosted on G2.com.

SR

Shardul R.

Remote Software Engineer

Information Technology and Services

Mid-Market (51-1000 emp.)

2/22/2023

"World class Call Recording product is such an affordable price!"

4.5/5

What do you like best about Replay Call Recording?

It helps monitor the calls most effectively compared to other Call Recording products. It has many features and perfect metrics dashboard, which gives more insights into the calls. Review collected by and hosted on G2.com.

What do you dislike about Replay Call Recording?

We never experienced many flaws with Replay Call Recording software. But to be specific, we have faced server-down issues one or two times a month. But it is always manageable. Review collected by and hosted on G2.com.

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