
The onboarding process was very well organized. Uploading documents before hiring followed a clear, step-by-step flow, which made everything easy to understand and easy to follow. The documentation was also very easy to access (contract, payslip). The UI/UX is very friendly. I haven't used any AI or integrations. Review collected by and hosted on G2.com.
I ran into several issues during the contract process. It felt like a generic template was used with my name simply inserted, which then led to a long, slow back-and-forth to get the details corrected. I also had concerns about internal responsiveness: updates and changes often seemed to be pushed to the following month instead of being handled promptly, really slow performance from their team.
I also had trouble requesting a leave of absence because the system wouldn’t approve it. When I reported the problem, I was redirected to a different department, and the support experience there left a lot to be desired.
While I was in onboarding, I was asked to resend documents via email that I had already uploaded to the platform, which felt redundant and unnecessary. Review collected by and hosted on G2.com.
Thank you, Melissa — this is exactly the kind of candid feedback that helps us improve. We're glad onboarding and document access worked well, but we're sorry the contract felt templated and that corrections took a slow back-and-forth to resolve. We've been working on tighter contract personalization and faster turnaround so changes don't slip into the next cycle. If anything is still outstanding on your side, please reach out to your account manager or our support team and we'll prioritize it.