--- title: rater8 Reviews meta\_title: 'rater8 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 117 reviews by the users' company size, role or industry to find out how rater8 works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 117 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### rater8 Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Rater8, facilitating seamless integration and efficient patient feedback collection. [(21 mentions)](https://www.g2.com/products/rater8/reviews?filters%5Bsentiment_snippet%5D=1272222&qs=pros-and-cons#reviews) Users rave about Rater8's **exceptional customer support** , with a responsive team ready to assist anytime. [(13 mentions)](https://www.g2.com/products/rater8/reviews?filters%5Bsentiment_snippet%5D=1272362&qs=pros-and-cons#reviews) Users enjoy the **instant results** from Rater8, boosting their reviews significantly with ease and efficiency. [(12 mentions)](https://www.g2.com/products/rater8/reviews?filters%5Bsentiment_snippet%5D=1272242&qs=pros-and-cons#reviews) Users value the **real-time feedback** from Rater8, enhancing their practice's growth and online reputation significantly. [(10 mentions)](https://www.g2.com/products/rater8/reviews?filters%5Bsentiment_snippet%5D=1272112&qs=pros-and-cons#reviews) Users praise the **ease of use and effective team support** of rater8 for managing online reviews and reputation. [(9 mentions)](https://www.g2.com/products/rater8/reviews?filters%5Bsentiment_snippet%5D=1272638&qs=pros-and-cons#reviews) Users find the **review management process tedious** due to time constraints and limitations on certain demographics contributing reviews. [(3 mentions)](https://www.g2.com/products/rater8/reviews?filters%5Bsentiment_snippet%5D=1272528&qs=pros-and-cons#reviews) Users find the **user interface unintuitive** , often struggling to navigate tabs and dropdowns after time away. [(2 mentions)](https://www.g2.com/products/rater8/reviews?filters%5Bsentiment_snippet%5D=1272498&qs=pros-and-cons#reviews) Users find **difficult navigation** challenging, as it takes time to reacquaint themselves with the interface and tabs. [(1 mentions)](https://www.g2.com/products/rater8/reviews?filters%5Bsentiment_snippet%5D=1272419&qs=pros-and-cons#reviews) Users find the **pricing of rater8 to be expensive** compared to competitors offering integrated reputation management features. [(1 mentions)](https://www.g2.com/products/rater8/reviews?filters%5Bsentiment_snippet%5D=1272474&qs=pros-and-cons#reviews) Users find the **inadequate reporting** limits their ability to track reviews and address issues effectively. [(1 mentions)](https://www.g2.com/products/rater8/reviews?filters%5Bsentiment_snippet%5D=1272437&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of rater8 ##### 1. Ease of Use Users appreciate the **ease of use** of Rater8, facilitating seamless integration and efficient patient feedback collection. [ See 21 mentions ](https://www.g2.com/products/rater8/reviews?filters%5Bsentiment_snippet%5D=1272222&qs=pros-and-cons#reviews) See Related User Reviews JG Jane G. Mid-Market (51-1000 emp.) 5.0/5 "Senior Operations Director" What do you like about rater8? Their system is easy to use and I like how the low ratings are emailed to us so we know what is going on. We have also had two great reps managing us ![Cayla R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cayla R.") CR Cayla R. Small-Business (50 or fewer emp.) 5.0/5 "Easy access to Insights" What do you like about rater8? We've been using Rater8 for a while now, and it’s honestly great to use for our practice. It provided insights on how our patients feel. The automated ##### 2. Customer Support Users rave about Rater8's **exceptional customer support** , with a responsive team ready to assist anytime. [ See 13 mentions ](https://www.g2.com/products/rater8/reviews?filters%5Bsentiment_snippet%5D=1272362&qs=pros-and-cons#reviews) See Related User Reviews RD Rita D. Mid-Market (51-1000 emp.) 5.0/5 "Our rep Madison is great!" What do you like about rater8? Great customer support. Lots of features that are really helpful. We are getting exactly what we need. JG Jane G. Mid-Market (51-1000 emp.) 5.0/5 "Senior Operations Director" What do you like about rater8? Their system is easy to use and I like how the low ratings are emailed to us so we know what is going on. We have also had two great reps managing us ##### 3. Review Increase Users enjoy the **instant results** from Rater8, boosting their reviews significantly with ease and efficiency. [ See 12 mentions ](https://www.g2.com/products/rater8/reviews?filters%5Bsentiment_snippet%5D=1272242&qs=pros-and-cons#reviews) See Related User Reviews ML Mike L. Small-Business (50 or fewer emp.) 5.0/5 "Instant Results and Effortless Review Collection" What do you like about rater8? Instant results. The day after we turned it on, we started getting reviews! ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Our ratings on Google have increased dramatically since implementing Rater8!" What do you like about rater8? A few of our Google Business ratings were at 3.0, and now all 42 of our listings are 4.7 or above! Madison has been an amazing resource for us! We ha ##### 4. Product Satisfaction Users value the **real-time feedback** from Rater8, enhancing their practice's growth and online reputation significantly. [ See 10 mentions ](https://www.g2.com/products/rater8/reviews?filters%5Bsentiment_snippet%5D=1272112&qs=pros-and-cons#reviews) See Related User Reviews ![Cayla R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cayla R.") CR Cayla R. Small-Business (50 or fewer emp.) 5.0/5 "Easy access to Insights" What do you like about rater8? We've been using Rater8 for a while now, and it’s honestly great to use for our practice. It provided insights on how our patients feel. The automated ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Review Of Kate and Ratr8" What do you like about rater8? Ease of use. Efforts of developers to continually improve product. MOST IMPORTANT, gets results!! ##### 5. Review Management Users praise the **ease of use and effective team support** of rater8 for managing online reviews and reputation. [ See 9 mentions ](https://www.g2.com/products/rater8/reviews?filters%5Bsentiment_snippet%5D=1272638&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Our ratings on Google have increased dramatically since implementing Rater8!" What do you like about rater8? A few of our Google Business ratings were at 3.0, and now all 42 of our listings are 4.7 or above! Madison has been an amazing resource for us! We ha ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Rater8 is very Helpful" What do you like about rater8? Rater8 is a great source for monitoring and responding to your online reviews. The internal survey is very helpful and gives you insight into your pra ### 5 Cons or Disadvantages of rater8 ##### 1. Review Management Users find the **review management process tedious** due to time constraints and limitations on certain demographics contributing reviews. [ See 3 mentions ](https://www.g2.com/products/rater8/reviews?filters%5Bsentiment_snippet%5D=1272528&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Review Of Kate and Ratr8" What do you dislike about rater8? Not much. You just need time to go through the data and respond to reviews. Templated review responses are somewhat hokey. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Rater8 has a great platform and support system. They are constantly improving the reporting systems." What do you dislike about rater8? It would be great if they had a checkbox-style automated monthly email that would show metrics the account holder selected. Tracking the review to a p ##### 2. Not User-Friendly Users find the **user interface unintuitive** , often struggling to navigate tabs and dropdowns after time away. [ See 2 mentions ](https://www.g2.com/products/rater8/reviews?filters%5Bsentiment_snippet%5D=1272498&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Rater8 is very Helpful" What do you dislike about rater8? Some features could be more user-friendly. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Rater8 helps our orthopedic practice easily build, maintain, and track reviews online." What do you dislike about rater8? If there are longer periods of time when I don't login to check anything, it takes me a bit ot reaquaint myself with all the tabs and dropdowns when I ##### 3. Difficult Navigation Users find **difficult navigation** challenging, as it takes time to reacquaint themselves with the interface and tabs. [ See 1 mentions ](https://www.g2.com/products/rater8/reviews?filters%5Bsentiment_snippet%5D=1272419&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Rater8 helps our orthopedic practice easily build, maintain, and track reviews online." What do you dislike about rater8? If there are longer periods of time when I don't login to check anything, it takes me a bit ot reaquaint myself with all the tabs and dropdowns when I ##### 4. Expensive Users find the **pricing of rater8 to be expensive** compared to competitors offering integrated reputation management features. [ See 1 mentions ](https://www.g2.com/products/rater8/reviews?filters%5Bsentiment_snippet%5D=1272474&qs=pros-and-cons#reviews) See Related User Reviews ![Judy Chang C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Judy Chang C.") JC Judy Chang C. Mid-Market (51-1000 emp.) 5.0/5 "Best in class for reputation management" What do you dislike about rater8? Tough that they are a standalone service with standalone pricing given the numerous options that have a reputation management feature built in ##### 5. Inadequate Reporting Users find the **inadequate reporting** limits their ability to track reviews and address issues effectively. [ See 1 mentions ](https://www.g2.com/products/rater8/reviews?filters%5Bsentiment_snippet%5D=1272437&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Rater8 has a great platform and support system. They are constantly improving the reporting systems." What do you dislike about rater8? It would be great if they had a checkbox-style automated monthly email that would show metrics the account holder selected. Tracking the review to a p BB Bullard B. SVP Marketing & PR Mid-Market (51-1000 emp.) 7/10/2026 "Consistently Professional, Delightful Experience from Start to Implementation" 5/5 What do you like best about rater8? From our first introduction through execution and implementation, the engagement has been consistently professional and genuinely delightful. Review collected by and hosted on G2.com. What do you dislike about rater8? There’s nothing I dislike about rater8. Our organization is unique, but Brittney, Madison, and the team worked closely with us to design a user experience architecture that fits our business model. Review collected by and hosted on G2.com. What problems is rater8 solving and how is that benefiting you? Working with rater8 has noticeably increased the number of online ratings and comments we receive from our patients and families. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Mid-Market (51-1000 emp.) 3/6/2026 "Lightning-Fast Support and a Helpful Client Success Manager" 5/5 What do you like best about rater8? I really like how quickly their support team responds when we have a question or problem. I also really enjoy working with our Client Success Manager Madison! She is so helpful! Review collected by and hosted on G2.com. What do you dislike about rater8? It's not a dislike- our practice just wishes we could add a "how did you hear about us" question to the review email. No complaints at all we love working with Rater8! Review collected by and hosted on G2.com. What problems is rater8 solving and how is that benefiting you? Rater8 helps us to generate positive reviews and compete with two very large hospitals in our area as a small privately owned practice. They are also helping the SEO of our website and allowing us to gain traction by having our doctors show up in the google AI overview when searching for certain terms! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Emily N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily N.") EN Emily N. Director of Marketing Mid-Market (51-1000 emp.) 4/30/2026 "Quick, Reliable Customer Support That Delivers" 5/5 What do you like best about rater8? The customer service and support. They are always quick to respond to inquiries and provide updates in a timely manner as well as resolution. Review collected by and hosted on G2.com. What do you dislike about rater8? Sometimes it is a little challenging to know where to find specific data or reports. Review collected by and hosted on G2.com. What problems is rater8 solving and how is that benefiting you? They are helping our visibility online by increasing our review volume and helping us get valuable feedback from our patients that drive positive patient-centered change. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Barrow M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barrow M.") BM Barrow M. Mid-Market (51-1000 emp.) 4/27/2026 "Effortless Setup, Impressive Feedback Management" 5/5 What do you like best about rater8? I like rater8's very clear and appealing presentation with a lot of details and statistics. I can easily pull statistics for each provider, clinic, and the organization as a whole. I also receive numbers and real patients' feedback. The initial setup of rater8 was smooth and efficient. Review collected by and hosted on G2.com. What do you dislike about rater8? Nothing Review collected by and hosted on G2.com. What problems is rater8 solving and how is that benefiting you? I use rater8 for customer satisfaction feedback and reputation management, offering surveys, analysis, and improvement suggestions. It provides clear and appealing presentation, detailed statistics, and patients' feedback, helping us analyze performance for each provider and clinic. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Jenna B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenna B.") JB Jenna B. Director of HR Mid-Market (51-1000 emp.) 4/9/2026 "Insightful Dashboard and Analytics from Customer Reviews" 4/5 What do you like best about rater8? The dashboard and analytical information that it compiles from the reviews Review collected by and hosted on G2.com. What do you dislike about rater8? Limited ability to add questions like, 'how did you hear about us'. there seems to be limits on the custimization. Review collected by and hosted on G2.com. What problems is rater8 solving and how is that benefiting you? ability to have our patients rate our providers on their experience and market to the feedback. use this feedback for sharing reviews and ratings. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Mid-Market (51-1000 emp.) 8/21/2025 "Our ratings on Google have increased dramatically since implementing Rater8!" 5/5 What do you like best about rater8? A few of our Google Business ratings were at 3.0, and now all 42 of our listings are 4.7 or above! Madison has been an amazing resource for us! We had a lot to learn we when first signed up with Rater8 and she never made us feel like we were asking a "dumb" question. She has helped us in claiming our Google listings, understanding the data, and making decisions to help us improve our online reputation. Review collected by and hosted on G2.com. What do you dislike about rater8? New technology is always time consuming to learn at first. Only a few weeks in, and we found it quick and easy to navigate the Rater8 site. Review collected by and hosted on G2.com. What problems is rater8 solving and how is that benefiting you? We were lacking reviews on Google and our star rating was low for some of our sites. Now all 42 Google listings are 4.7 or above. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RD Rita D. Information Technology Mid-Market (51-1000 emp.) 11/5/2024 "Our rep Madison is great!" 5/5 What do you like best about rater8? Great customer support. Lots of features that are really helpful. We are getting exactly what we need. Review collected by and hosted on G2.com. What do you dislike about rater8? I don't have anything at this time. All is well. Review collected by and hosted on G2.com. What problems is rater8 solving and how is that benefiting you? Helps us see what areas we need to improve on from the patient perspective. Review collected by and hosted on G2.com. Show More 2/11/2026 Current UserValidated ReviewerSource: Organic JG Jane G. Senior Director of Operations Mid-Market (51-1000 emp.) 11/10/2025 "Senior Operations Director" 5/5 What do you like best about rater8? Their system is easy to use and I like how the low ratings are emailed to us so we know what is going on. We have also had two great reps managing us now. First we had Austin who was just a pleasure to work with and now we have Madison, she is also a pleasure. Review collected by and hosted on G2.com. What do you dislike about rater8? Nothing. I am not sure why I cannot move forward with this survey unless I write something here, we have no dislikes. Review collected by and hosted on G2.com. What problems is rater8 solving and how is that benefiting you? We have no problem right now but Madison is going to set us up to have some reviews go to our Facebook page, this is very exciting for us. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ML Mike L. Director of Operations Small-Business (50 or fewer emp.) 12/19/2025 "Instant Results and Effortless Review Collection" 5/5 What do you like best about rater8? Instant results. The day after we turned it on, we started getting reviews! Review collected by and hosted on G2.com. What do you dislike about rater8? Nothing so far. We have been enjoying the service. Review collected by and hosted on G2.com. What problems is rater8 solving and how is that benefiting you? Getting patient feedback in many areas. There are so many patients that won't fill out a google review but will let you know information if asked correctly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic GH Gisell H. Intern Champion/Marketing Assistant Mid-Market (51-1000 emp.) 6/2/2025 "Overall amazing experience since using Rater8" 5/5 What do you like best about rater8? Rater8 has had such a positive impact for our organization and I think a big part of that is thanks to the knowledge, recommendations and genuine passion of Madison, our Account Manager. Review collected by and hosted on G2.com. What do you dislike about rater8? I would just like to understand Rater8 and all of its features a bit more. I feel like my understanding scratches the surface of this great tool. It would be cool if Rater8 could have informational trainings/videos or continued education for its users who would be interested. Luckily we feel extremely confident with the support and recommendations from our Account Managers. Review collected by and hosted on G2.com. What problems is rater8 solving and how is that benefiting you? Rater8 has significantly boosted the number of positive reviews our organization receives, transforming our online reputation. Before using Rater8, it appeared that only frustrated patients were leaving feedback, which didn't truly reflect our organization's quality. Now, the positive experiences of our satisfied patients are more accurately represented, overshadowing the negative feedback. Review collected by and hosted on G2.com. 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