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At a Glance
Market Segments
Small-Business (51.1% of reviews)
Mid-Market (69.4% of reviews)
Entry-Level Pricing
Contact Us
Free
Birdeye
Star Rating
(3,694)4.7 out of 5
Market Segments
Small-Business (51.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansrater8
Star Rating
(112)4.9 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Birdeye excels in its Online Reviews feature, with a score of 9.5, allowing businesses to effectively manage and respond to customer feedback. In contrast, rater8 also performs well but has a slightly lower score of 9.1, indicating that while it is effective, it may not offer the same level of comprehensive review management.
- Reviewers mention that rater8 shines in Social Media Management, achieving a perfect score of 10.0, which allows for seamless integration and management of social media campaigns. Birdeye, while strong, scores 8.8 in this area, suggesting that rater8 may provide a more robust solution for businesses heavily reliant on social media engagement.
- G2 users highlight that Birdeye's Patient Feedback Management feature scores 9.2, making it a strong choice for healthcare providers looking to gather and analyze patient feedback. rater8, however, scores slightly higher at 9.6, indicating a more refined approach to managing patient insights.
- Users on G2 report that rater8's Team Workflow feature is exceptional, with a perfect score of 10.0, which facilitates collaboration and efficiency among team members. Birdeye's score of 8.6 suggests it may not be as effective in streamlining team processes.
- Reviewers mention that Birdeye's Mobile Optimization is rated at 9.0, providing a solid mobile experience for users. However, rater8's performance in this area is also strong, indicating that both platforms are competitive in ensuring mobile accessibility.
- Users say that Birdeye's Quality of Support is rated at 9.4, which is commendable, but rater8 outperforms it with a score of 9.9, suggesting that users may find rater8's customer support to be more responsive and helpful.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
rater8
Monitoring
Free
Sign up for a free rater8 dashboard to monitor your practice's and providers' reviews from across the web in one convenient location, and gain AI-powered insights on patient sentiment.
- Patient Feedback Inbox (Dashboard)
- Automated Ratings Digest
- AI-Powered Insights
Free Trial
Birdeye
Free Trial is available
rater8
Free Trial is available
Ratings
Meets Requirements
9.3
3,163
9.7
88
Ease of Use
9.3
3,217
9.6
91
Ease of Setup
9.1
2,301
9.6
77
Ease of Admin
9.3
1,909
9.7
80
Quality of Support
9.4
3,022
9.9
88
Has the product been a good partner in doing business?
9.4
1,911
9.8
81
Product Direction (% positive)
9.5
3,126
9.9
86
Features by Category
Messenger
8.8
384
|
Verified
Not enough data
8.5
382
|
Verified
Not enough data
8.8
386
|
Verified
Not enough data
8.9
383
|
Verified
Not enough data
Channels
8.9
400
|
Verified
Not enough data
8.9
390
|
Verified
Not enough data
9.0
400
|
Verified
Not enough data
8.1
324
|
Verified
Not enough data
8.3
316
|
Verified
Not enough data
Customers
8.9
389
|
Verified
Not enough data
8.7
377
Not enough data
9.0
386
|
Verified
Not enough data
8.7
371
|
Verified
Not enough data
8.6
352
Not enough data
Agentic AI - Conversational Marketing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.6
30
Not enough data
Text Messaging
9.0
266
Not enough data
9.1
265
Not enough data
8.8
243
Not enough data
9.0
277
Not enough data
Feature Not Available
Not enough data
8.8
241
Not enough data
8.9
252
Not enough data
Feature Not Available
Not enough data
SMS Platform
9.0
260
Not enough data
9.0
260
Not enough data
8.5
202
Not enough data
8.4
205
Not enough data
8.2
187
Not enough data
8.6
203
Not enough data
Agentic AI - SMS Marketing
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Not enough data
Listing Management
8.9
446
|
Verified
Not enough data
8.8
417
|
Verified
Not enough data
8.5
373
Not enough data
8.8
438
|
Verified
Not enough data
Performance
8.9
488
|
Verified
Not enough data
9.0
487
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
213
Not enough data
9.1
365
|
Verified
Not enough data
9.2
378
|
Verified
Not enough data
9.3
386
|
Verified
Not enough data
8.8
352
Not enough data
9.1
383
|
Verified
Not enough data
Content & Collaboration
8.6(won by default)
409
Not enough data
8.4(won by default)
402
Not enough data
8.7(won by default)
409
Not enough data
8.4(won by default)
393
Not enough data
8.8(won by default)
403
Not enough data
8.5(won by default)
400
Not enough data
Social Management
8.7(won by default)
451
Not enough data
8.9(won by default)
453
Not enough data
8.5(won by default)
439
Not enough data
8.8(won by default)
443
Not enough data
7.9(won by default)
421
Not enough data
8.4(won by default)
420
Not enough data
8.4(won by default)
373
Not enough data
Agentic AI - Social Media Management
8.0(won by default)
88
Not enough data
8.0(won by default)
87
Not enough data
8.0(won by default)
88
Not enough data
8.1(won by default)
89
Not enough data
8.1(won by default)
89
Not enough data
8.2(won by default)
88
Not enough data
8.3(won by default)
89
Not enough data
Analytics
8.7
485
Not enough data
8.9
481
Not enough data
8.7
463
Not enough data
8.0
411
Not enough data
Customization
8.5
419
Not enough data
8.2
402
Not enough data
8.6
429
Not enough data
8.4
410
Not enough data
Generative AI
8.7
352
Not enough data
8.7
353
Not enough data
Agentic AI - Experience Management
7.8
54
Not enough data
8.1
53
Not enough data
8.2
53
Not enough data
8.2
53
Not enough data
Responses
9.4
14
Not enough data
9.3
15
Not enough data
8.8
13
Not enough data
Automation - AI Agents
8.3
12
Not enough data
9.0
12
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
Platform
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Not enough data
Autonomy - AI Agents
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Generative AI
8.8
14
Not enough data
9.0
13
Not enough data
Patient-Centered Functions
9.0
208
9.5
54
9.2
208
9.6
54
8.0
188
Feature Not Available
8.8
202
Feature Not Available
7.8
186
Feature Not Available
Operations
8.8
212
8.5
44
8.7
201
8.8
42
8.2
204
Feature Not Available
8.8
198
9.5
48
9.0
202
9.5
50
8.0
193
8.6
39
7.9
187
Feature Not Available
Generative AI
Feature Not Available
7.8
26
Responses
8.8
234
Not enough data
8.7
232
Not enough data
8.7
223
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.0
239
Not enough data
8.8
226
Not enough data
8.9
235
Not enough data
8.9
228
Not enough data
Feature Not Available
Not enough data
8.8
223
Not enough data
9.0
236
Not enough data
Generative AI
8.4
155
Not enough data
8.7
150
Not enough data
Feedback Management
8.7
514
Not enough data
Feature Not Available
Not enough data
9.0
594
Not enough data
Feedback Analysis
8.7
521
Not enough data
8.8
524
Not enough data
8.6
515
Not enough data
Feedback Sources
9.5
663
Not enough data
9.1
576
Not enough data
Feature Not Available
Not enough data
8.9
545
Not enough data
Generative AI
8.7
422
Not enough data
8.7
414
Not enough data
Conversational Platform
8.8
387
Not enough data
Feature Not Available
Not enough data
8.8
342
Not enough data
8.9
311
Not enough data
Support Automation
8.7
332
Not enough data
8.7
340
Not enough data
8.8
332
Not enough data
8.6
298
Not enough data
Generative AI
8.4
236
Not enough data
8.4
234
Not enough data
Generative AI
8.6
181
Not enough data
8.6
179
Not enough data
8.2
170
Not enough data
Communication
9.0
353
|
Verified
Not enough data
9.1
378
|
Verified
Not enough data
8.6
266
Not enough data
9.1
352
|
Verified
Not enough data
8.4
244
Not enough data
Internal Use
8.8
497
|
Verified
Not enough data
9.0
349
|
Verified
Not enough data
8.7
267
Not enough data
8.8
272
Not enough data
9.1
331
|
Verified
Not enough data
8.7
271
Not enough data
Content Generation - AI Content Creation Platforms
7.5
22
Not enough data
8.0
22
Not enough data
8.4
22
Not enough data
Management - AI Content Creation Platforms
7.8
20
Not enough data
8.6
22
Not enough data
8.6
22
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
8.6
48
Not enough data
8.4
48
Not enough data
8.6
48
Not enough data
Consumer Intelligence
9.2
1818
|
Verified
9.7
16
8.6
1413
|
Verified
Feature Not Available
8.8
1596
|
Verified
9.6
16
Reporting
Feature Not Available
Feature Not Available
8.8
1585
|
Verified
9.0
10
9.2
1852
|
Verified
9.8
17
Media Monitoring
8.7
1611
|
Verified
Feature Not Available
8.6
1434
|
Verified
8.8
13
8.4
1263
Feature Not Available
In-House Management
Feature Not Available
9.4
14
Feature Not Available
9.3
10
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
8.0
294
Not enough data
8.0
286
Not enough data
8.2
288
Not enough data
8.2
285
Feature Not Available
8.1
289
Feature Not Available
8.1
284
Feature Not Available
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
9.0
7
Not enough data
Automation
8.8
7
Not enough data
9.3
7
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and rater8 are categorized as Patient Engagement and Online Reputation Management
Unique Categories
Birdeye is categorized as SMS Marketing, Payment Processing, Conversational Marketing, Conversational Support, Chatbots, Multi-Location Marketing Platforms, Social Media Suites, Local SEO, AI Content Creation Platforms, Local Listing Management, Experience Management, Social Media Management, AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, Customer Advocacy, Live Chat, and Answer Engine Optimization (AEO)
rater8 has no unique categories
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
rater8
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.4%
Construction
7.6%
Medical Practice
6.5%
Marketing and Advertising
6.2%
Other
60.6%
Hospital & Health Care
46.8%
Medical Practice
43.2%
Health, Wellness and Fitness
8.1%
Marketing and Advertising
1.8%
‐
Other
0.0%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
What is rater8 used for?
1 Comment
EM
rater8 is a unified patient feedback platform specializing in healthcare reputation management. In an era where patients heavily research providers online...Read more
rater8 has no more discussions with answers
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