Quo Reviews & Product Details

I can't think of anything I like. The customer service was polite to your face, but didn't actually help you.... Review collected by and hosted on G2.com.

After 2 failed attempts to register for A2P, requested port to Verizon/refund

(0) 5.27 Requested port/refund

(1) 5.28 Port form received/completed/approved

(2) 5.29 Port complete by new carrier

(9) 6.05 Port complete by Quo/Refund request forwarded to refund department

(12) 6.08 Invoice requested by refund dept/sent

(15) 6.11 Refund received for wrong amount, which they told me prior I could not get refunded.

(16) 6.12 Waited to confirm amount pending was final amount. Emailed for status on prorated refund of original subscription.

(20) 6.16 Received confusing response, replied for specific clarity needed/not received, and that matter is finalized within 25-30 days from original request. Because this went from bad to ridiculous fast.

(23) 6.19 Quo replied asking for invoice already sent again

(25) 6.21 I resent, embedded and attached

(29) 6.24 Quo requested payment method charge line picture, or method type and last 4 of card number. Sent both same day. Also shared:

Today is day 29 from original refund request date. If this final action doesn't trigger a refund in process without any further info needed from me, in addition to sharing a review with the days/dates of this drawn out action, I will also reach out to the BBB.

(34) 6.29 Quo appeared confused about refund requested. Replied with polite but strong request for full refund. Placing reviews online to help others avoid this future. Review collected by and hosted on G2.com.

It’s easy to use and has modern features. The browser version, the PC/Mac app, and the mobile app all work well. I also really like the AI summary, virtual assistant, and call routing features. Integration into my business platform was fast and easy. The support team is very responsive and helpful. Pricing seems to be in-line with other value competitors. Review collected by and hosted on G2.com.

Larger number selection would be nice, but the port-in process is quick and easy. Review collected by and hosted on G2.com.

AI based call assistance. It help us to cover after hour call Review collected by and hosted on G2.com.

Not much. I am still learning the system. Review collected by and hosted on G2.com.

I have experience with a couple of these tools, and Quo is the best so far. Easy to use. Easy to figure out features I haven't used yet. Support when you need it. Zero complaints to date. Review collected by and hosted on G2.com.

Nothing? I don't think I have any legitimate complaints. Review collected by and hosted on G2.com.

The way you can "map" the phone call with Sona. I think this one was very useful and super easy to navigate. Im not sure if the response speed directly depends on your internet/ cell phone provider, but sometimes it was very slow; Other times it was fast.

Price-wise is a good value and investment.

The way you can write/ create what you want Sona to say is pretty cool. Still need to familiarize her with our website, but otherwise no complaints.

I had issues with my account/ billing but all has been sorted out.

Still need to see how its going to integrate with HubSpot, so no feedback on this part yet. Review collected by and hosted on G2.com.

I would like to see more integrations. For example, we use Brevo for mass e-blasts so it would be good if these two could connect and be tracked. Review collected by and hosted on G2.com.

It's perfect for our business. We have four managers who work with the company phone system; all four use the app on their Smartphones. Our call and SMS volume is light -- perhaps 20 - 30 calls and texts in and out. Love how the Contacts look. We don't use all the features, but it's perfect for us. Review collected by and hosted on G2.com.

Uploading about 900 contacts was not easy. The info in the Help section about how to upload a CSV file was incorrect, and there was a of frustration. But, eight failed upload attempts, two live chats, an email exchange, and working with Nina in Tech Support, we finally figured it out. Once we had the formulas right, uploading the contacts took about 30 seconds. Review collected by and hosted on G2.com.

The ability to seamlessly work two different numbers at a time on your phone Review collected by and hosted on G2.com.

I’d like the option to be able to send texts without linking to a phone carrier Review collected by and hosted on G2.com.

I truly love the product — it is simply outstanding. I am very impressed with its quality and functionality, and I strongly believe that with your support, my business will be able to grow even further. Review collected by and hosted on G2.com.

I would like to kindly suggest an improvement regarding support response times. At times, operational contingencies may arise that require immediate action, and in those situations, a faster or more prioritized response would be extremely valuable.

Overall, this feedback is shared with the intention of contributing positively, as we genuinely enjoy using the product and see great potential in continuing to grow alongside your platform. Review collected by and hosted on G2.com.

The ease of use and ability to remove physical hardware (desk phones) from our offices. The price point was also lower than that of our previous VoIP provider, and it comes with more features like analytics, AI call handling (Sona), and it integrates with Zapier. Review collected by and hosted on G2.com.

I wish the Sona capabilities were more in-depth, like being able to forward a call to anyone in our directory, not just a specific, predefined route/number. However, we're only in the early stages of this new feature, so I expect it'll have this capability sometime in the near future. Review collected by and hosted on G2.com.

That level of support is rare, and it made all the difference. As a small business owner, you don't always have time to figure everything out on your own, and having a team that actually shows up for you is invaluable. Review collected by and hosted on G2.com.

Quo has been fantastic. It's been easy, simple, and a lot of fun and it's making my workflow a lot easier. I have nothing negative to say about Quo. If anything, what are you waiting for? Review collected by and hosted on G2.com.