Prompt Health Reviews & Product Details

Our company has used several EMR's of the years and our switch to Prompt is one of the best decisions we made. Prompt EMR is easy to use with intuitive functions requiring little training when onboarding new staff. The AI features are helpful with reducing time spend with documentations and administrative tasks. Also, Prompt's support staff is very quick to respond with questions or issues. Review collected by and hosted on G2.com.

Thankfully this does not occur often, but it is disruptive to business when the EMR is temporarily not able to be accessed due to system issues. It seems Prompt has been improving communication with clients when this occurs. Another area for improvement is the lack of communication when feature requests are made - an initial response is given however not much communication after that. Review collected by and hosted on G2.com.

One of the biggest advantages has been how quickly we’re able to identify eligibility and insurance issues. Prompt has helped us catch potential problems much earlier, allowing our teams to address them proactively and avoid issues further down the road. This has been a huge improvement for both our staff and our patients.

The support team is also exceptional. They are quick to respond, helpful, and genuinely invested in resolving issues when they come up. What I appreciate most is that the Operations team is very open to feedback. They listen to our front office teams and are willing to explore adding or adjusting features based on real-world operational needs. It truly feels like a collaborative partnership rather than simply using a product. Review collected by and hosted on G2.com.

Prompt didn't have all the features we needed or were used to with our old EMR system. However, since launching at the beginning of the year, many of those features have been added and customized to our specific company workflows Review collected by and hosted on G2.com.

Integrations, User Interface is simple and easy to train, Prompt support and University are great resources. We are always supported with every question we have had with the resources needed to resolve issues. Review collected by and hosted on G2.com.

There have been a couple performance related issues recently but I feel like there overall reliability for their product is much better than our previous EMR. The cost of prompt is expensive but I feel like we are paying for a premium product and getting a premium experience. We have been able to offset the costs of some of the integrations like Prompt Plus by using the analytics to ensure we are maximizing billing and RTM codes which have offset the overall cost. Review collected by and hosted on G2.com.

The sidekick does great with taking what the pt is saying and compose a clear, well written subjective section. This is particularly helpful with initial evaluations and subsequent progress notes. Review collected by and hosted on G2.com.

There are too many subsections in the objective section and this makes it difficulty to find the correct tests/ measurements in order to input them. Additionally, there should be more text boxes. For example, when the gait characteristics are inputted, it is difficult to add other things that are not one of the choices available. If there was a text box after each measure, this would be mitigated. Another example is when there is c/o pain with a ROM or strength measurement, it would be helpful if you could put that this is painful right next to the measurement. Additionally, it would be nice if trunk and cervical AROM could be expressed in %. I created a table to address this, but it must be inputted manually instead of using the AI component. While I know the goals can be inputted in the section that it applies to, but I think it would be nice if all goals could be completed in the goal section. The help feature is poorly indexed. Especially upon starting working with Prompt, I had questions which I'm sure that others had, the index was poor and I could not find the answers easily. To find these answers, I either emailed customer service (& they were very helpful, but not always available when I was emailing) or had to comb through the Prompt U videos (although it was time consuming to find the right section). Review collected by and hosted on G2.com.

What I like best about Prompt is how it simplifies the process of building workflows that support our organization's needs. As a Business Analyst, I work with departments across the company to understand their processes and translate them into efficient, standardized workflows. Prompt gives me the flexibility to create solutions that meet department-specific needs while maintaining consistency across the organization, improving efficiency and streamlining our processes.

Beyond the platform itself, the Prompt team has been an excellent partner. Their support team is responsive, knowledgeable, and always willing to help when questions or challenges arise. Our Enterprise Client Success Manager regularly meets with us to review new and upcoming releases, share best practices, and ensure we are utilizing the system to its fullest capacity. I also appreciate that Prompt continually invests in improving the product by listening to customer feedback and delivering meaningful updates that address real business needs. Review collected by and hosted on G2.com.

At this time, I don't have any significant dislikes about Prompt. My experience has been very positive, and I appreciate that the team actively listens to customer feedback and continues to enhance the platform. Review collected by and hosted on G2.com.

What I like best about Prompt Health is its ability to bring clinical, billing, payment posting, collections, and reporting workflows together in one system. The platform continues to improve, and many of its tools have helped our team create more structure, identify issues faster, and reduce manual follow-up.

I especially appreciate the automation features, claim visibility, customizable reports, tagging options, and the ability to track where claims are within the revenue cycle. Prompt has also created opportunities for our teams to work more collaboratively and improve accountability across departments.

The support team has been responsive and open to feedback. They take the time to understand our concerns, provide guidance, and consider workflow improvements. While implementing a new system requires adjustment, Prompt has shown a strong commitment to helping its clients improve efficiency, strengthen processes, and achieve better financial outcomes. Review collected by and hosted on G2.com.

There is very little that I dislike about Prompt Health. As with any growing platform, some workflows continue to evolve.

What I appreciate most is that Prompt listens to feedback and continues to improve. The support team is responsive, open to suggestions, and willing to work through concerns. Any challenges we have experienced feel more like opportunities for continued growth rather than major limitations.

Overall, my experience with Prompt Health has been very positive, and I am excited to see how the platform continues to develop. Review collected by and hosted on G2.com.

The easy of using the system and it was easier to use that other systems. Review collected by and hosted on G2.com.

1. When adding claims to an already established check, it would be nice if you are able to search for the patient not just by name or account number, but by claim number, especially if you have multiple patients with the same name. In this instance, another tab is needed to look into each account to determine the correct account number before adding the claim to the check.

2. In EOB Upload and Management, it would be nice to link the EOB to the actual payment in Prompt.

3. It would be nice to be able to keep able to keep a list of the last 5-10 accounts that were recently viewed. There are times that you maybe in the middle of one chart when you need to view another chart and some times you forget to open a duplicate so you lose the first account that you were working on. Review collected by and hosted on G2.com.

I like the smart text rewrite for the SOAP note writing portion as well as the auto dictation. I like that when I put an exercise onto the flowsheet, it gives suggestions for how it should be billed. Minimal outages where we had a couple with the last EMR system. Initial transition was a little rough, but it got smoother with practice. Review collected by and hosted on G2.com.

I wish the search bar for specific aspects of the eval was a little easier to navigate. I also would like if the flowsheets offered higher resistance for exercises as the highest band they offer is green when I have blue, black, silver and gold in my clinic that I use. Review collected by and hosted on G2.com.

I really appreciate the AI clinical note software from Prompt Health because it streamlines evaluations, making them take significantly less time, which allows me to be more present with my patients. The helpful staff and support teams assigned from the beginning have been very accommodating and knowledgeable about their systems, making support services efficient. The clinical note feature also reduces my workload anxiety, knowing I won't be stacking up extra work for myself. Additionally, the "checks" in the system enhance compliance and reimbursement, preventing absent-minded note-taking in terms of necessary details for different payers. I also like how the scheduling options improve efficiency by preventing patient loss and offering flexibility for patient self-scheduling. The decision to switch from Strata EMR was influenced by Prompt Health's AI features, better support, communication, and a similar price point. Even though the initial setup was difficult, it went smoothly due to the help we received, with only a few hiccups in the first weeks. Review collected by and hosted on G2.com.

Doing daily notes is difficult when double booked during treatments due to recording limitations. I cannot reliably use Auto Note outside of one on one treatments. Review collected by and hosted on G2.com.

I like how easy it is to track authorizations and follow up on Plan of Care signatures as well as Plan of Care compliance. Review collected by and hosted on G2.com.

Prompt sends out for POC compliance emails to patients that I have unchecked that option on preferences. We like to uncheck patients that we know will be discharging so they don't potentially schedule online. Perhaps a code can be written so that if you see the final appointment labeled as Final appt/Discharge, it will automatically no longer send emails to patients asking to schedule more appts. Review collected by and hosted on G2.com.