# Which RPA software provide comprehensive process analysis to identify highest-value automation opportunities?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">The most expensive RPA mistake is probably not choosing the wrong bot platform. It is automating a process that should have been fixed, simplified, or left alone. Before choosing an RPA consultant, I would ask them to show exactly how they handle four things:</p><ul>
<li>process discovery before automation design</li>
<li>volume and effort baselining</li>
<li>exception-rate analysis</li>
<li>a value case that includes maintenance, not just hours saved</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">G2's RPA consultancy category currently highlights <strong>Accenture</strong>, <strong>Backoffice Pro</strong>, and <strong>Tata Consultancy Services</strong> among the providers on its Grid. Accenture's broader strategy and operations practice makes it particularly relevant when automation selection needs to happen before implementation rather than after a list of candidate processes has already been handed over.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"><a class="a a--md" elv="true" href="https://www.g2.com/products/tata-consultancy-services/reviews?utm_source=chatgpt.com">Tata Consultancy Services</a> also has evidence from reviewers on using automation to address scalability, digital transformation, cost optimization, and manual effort, rather than simply deploying bots for their own sake.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For teams that have completed RPA discovery, how many processes from the original automation wish list actually survived a proper analysis?</p>

##### Post Metadata
- Posted at: 3 days ago
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;&lt;span style=&quot;background-color: transparent; color: rgb(0, 0, 0);&quot;&gt;RPA consultancy reviews on G2 say less about which bots get deployed and more about how disciplined the process discovery was before anything got automated. The framing in this post, that the expensive mistake is automating a process that should have been fixed first, is exactly the risk a consulting engagement is supposed to catch, so the real evaluation question is whether a firm&#39;s discovery phase has ever talked a client out of automating something, not just how well they build bots afterward. Accenture&#39;s broader strategy and operations practice, fitting earlier in the process, before a candidate list exists, is a meaningfully different service than being handed a list and asked to execute it, and conflating the two is a common way these engagements underdeliver.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;background-color: transparent; color: rgb(0, 0, 0);&quot;&gt;Tata Consultancy Services&#39; reviewer evidence describing digital transformation and cost optimization broadly is a useful context, but doesn&#39;t specifically confirm the four things this post asks a consultant to demonstrate: process discovery, volume baselining, exception-rate analysis, and a maintenance-inclusive value case. The post&#39;s closing question is the sharper diagnostic here, since a consultancy that lets most of the original wish list survive contact with a real analysis probably wasn&#39;t doing much analysis in the first place.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;

##### Comment Metadata
- Posted at: 1 day ago
- Author title: Marketing





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