As mentioned above:
-Great integration (can weave in other programs through their platform dashboard)
-Excellent customer database with detailed information
-AI customer service assistance for small problems
-Very user-friendly platform
-Anyone on the team can see a customer's background, history, and preferences with a glance Review collected by and hosted on G2.com.
-It is expensive! While helpful, Softsquare isn't cheap, so it might be worth considering other options if the price tag is too much for smaller businesses. Considering the number of alumni we have, the volume alone made it worth it for us. Review collected by and hosted on G2.com.
