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Compare CallMiner Eureka and Prodigal 
Featured Products
At a Glance
Market Segments
Mid-Market (48.4% of reviews)
Mid-Market (70.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CallMiner Eureka
Star Rating
(223)4.5 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CallMiner EurekaProdigal
Star Rating
(55)4.9 out of 5
Market Segments
Mid-Market (70.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ProdigalCallMiner Eureka vs Prodigal
When assessing the two solutions, reviewers found Prodigal easier to use, set up, and administer. Reviewers also preferred doing business with Prodigal overall.
- Reviewers felt that Prodigal meets the needs of their business better than CallMiner Eureka.
- When comparing quality of ongoing product support, reviewers felt that Prodigal is the preferred option.
- When assessing product direction, CallMiner Eureka and Prodigal received similar ratings from our reviewers.
Pricing
Entry-Level Pricing
CallMiner Eureka
No pricing availableProdigal
No pricing availableFree Trial
CallMiner Eureka
No trial information availableProdigal
Free Trial is available
Ratings
Meets Requirements
8.7
175
9.4
44
Ease of Use
8.3
176
9.6
43
Ease of Setup
7.6
107
9.4
27
Ease of Admin
8.1
110
9.5
11
Quality of Support
9.0
171
9.8
43
Has the product been a good partner in doing business?
9.4
116
9.7
10
Product Direction (% positive)
9.7
175
9.7
42
Features by Category
Call Analytics
8.7
63
|
Verified
9.8
16
7.9
57
|
Verified
9.5
16
8.8
67
|
Verified
9.9
16
8.3
49
|
Verified
9.8
15
Agent Performance Management
8.8
60
|
Verified
9.9
14
8.2
67
|
Verified
9.1
16
8.1
57
|
Verified
9.6
15
Generative AI
8.3
19
9.5
13
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Quality Assurance
8.8
92
9.4
13
8.5
85
9.3
14
8.2
93
9.0
14
Engagement
8.6
92
9.3
14
8.1
93
8.9
14
8.4
87
8.8
13
Performance
8.0
74
8.8
13
8.8
91
8.8
13
Generative AI
7.7
31
8.3
10
7.7
30
8.3
10
Generative AI
8.2
36
8.7
13
Categories
Categories
Shared Categories
CallMiner Eureka and Prodigal are categorized as Contact Center Quality Assurance, Speech Analytics, and Conversation Intelligence
Unique Categories
CallMiner Eureka has no unique categories
Prodigal has no unique categories
Reviews
Reviewers' Company Size
CallMiner Eureka
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Prodigal
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
24.4%
Insurance
7.5%
Telecommunications
6.1%
Hospital & Health Care
5.2%
Consumer Services
5.2%
Other
51.6%
Financial Services
49.0%
Outsourcing/Offshoring
9.8%
Consumer Services
9.8%
Banking
5.9%
Telecommunications
3.9%
Other
21.6%
Alternatives
Discussions
Is there any way to increase the recognition accuracy?
1 Comment
KD
Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)...Read more
How do I combine two components in one components?
1 Comment
KD
Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team.Read more
How can I keep the data label while exporting the dashboard in pdf format?
1 Comment
KD
Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to...Read more
Prodigal has no discussions with answers
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