What we like best is that Pluno drives measurable outcomes, not just AI activity. In a recent week, we had 4,124 tickets in total, and 2,347 of them were resolved by Pluno, which represented 56.9% of our overall volume. That kind of impact materially changes how our support team operates. We also like that the dashboard makes performance easy to understand. We can see clearly what was AI resolved, what needed team handling, and what was handled at the practice level. That visibility helps build trust internally because the results are concrete. Review collected by and hosted on G2.com.
There is not a major downside from our perspective, but like any platform supporting live operations, there is always room to expand configurability and make it easier to fine tune behavior for specific support edge cases. The core value is clear, and most of our feedback would be about incremental improvements rather than fundamental issue Review collected by and hosted on G2.com.