Pluno Reviews & Product Details

Pluno is the only AI support agent built for complex, messy tickets, not just FAQs. It automates the kind of support work that normally breaks AI, with teams reaching up to 70% automated resolution. Instead of relying on static knowledge bases or rigid SOPs, Pluno learn directly from your past tickets and resolutions, so it understands how your team actually solves problems in the real world. That means it stays accurate as your product, policies, and edge cases evolve, without constant retraining or manual upkeep. AI Agent that knows when humans should stay involved For tickets that should not be fully automated, Pluno acts as an agent copilot. It drafts clear, high-quality responses using historical resolutions, internal notes, and connected tools, and shows references so agents can review and send with confidence. Smart escalation management with clean handoffs When an issue needs engineering or another team, it gathers missing details using a custom template, summarizes the issue for a quick overview, and escalates cleanly into the right workflow, including Jira and Slack. No vague handoffs. No context loss. No SLA breaches. Built to run inside real support operations - Automatically applies tags, ticket types, and custom fields - Generates structured internal notes from customer calls - Supports multiple brands with strictly separated knowledge - Provides AI-powered QA for support agents, scoring conversations for quality and consistency against your criteria Visibility, control, and trust Pluno gives teams full visibility into how automation is performing. Track all the metrics that matter and understand what AI is handling, where humans step in, and what is driving support volume over time. Deploys directly inside your existing help desk with minimal disruption and is SOC2 and GDPR compliant, so it is ready for enterprise use from day one at a price that makes sense.