Plaid Reviews & Product Details

Plaid is awful to use. Their security and customer support are non-existent. Review collected by and hosted on G2.com.

Plaid has a major data-handling and privacy flaw that creates an endless loop of unwanted notifications. An unknown third party mistakenly registered my email address with their phone number. Because Plaid does not properly verify email ownership, I receive security alerts every time this stranger links or unlinks a bank account.

The built-in fix is completely broken: clicking "Click here to disconnect and secure your account" only severs that specific bank link—it does not remove your email from Plaid’s backend returning-user database. As soon as the other user reconnects their bank, the notifications resume.

There is virtually no way to stop this cycle. I have submitted privacy forms, sent bug reports, and attempted to manage it through their portal. Plaid provides no human customer service—only an automated bot that leads in circles, with zero response from actual support staff. Retaining unverified personal data and refusing to provide a functional opt-out is reckless for a financial technology company. Review collected by and hosted on G2.com.

As a project manager, working with Plaid and thier system has truly helped with our internal processes. Thier UI/UX is unmatched when building intense and robust features to integrate into our app. Specifically, the KYC and AML services. Of course thier bank connections are very robust as well, and they have many different products, but the performance of the services together has been nice to keep in one ecosystem. From the onboarding to the support, there really is no better partner to work with than Plaid. Review collected by and hosted on G2.com.

I have no downsides. Even when it comes to pricing, they have many different options if something doesn't work for you, and you can customize your account to fit where you currently are with scaling. Review collected by and hosted on G2.com.

Entrusting Plaid to make and manage the critical bank connections for my customers is what I like the best. Review collected by and hosted on G2.com.

No downsides that I've encountered yet. There is a specific multi-factor challenge with one of the banking providers here in Canada but there's a work-around that we're using. Review collected by and hosted on G2.com.

Plaid was very helpful during pre-sales identifying our likely use-cases, and how they could assist our business. They were very helpful in ensuring that their services were accessible to us as a startup, and they made it very easy to onboard. Review collected by and hosted on G2.com.

The monthly platform fee is not variable based on size of business or revenue, it is a large fee for smaller businesses. Review collected by and hosted on G2.com.

What is most helpful about Plaid is their interface and easy to use Review collected by and hosted on G2.com.

I can't think of anything that I dislike about them! Review collected by and hosted on G2.com.

It runs seamlessly and securely in the background Review collected by and hosted on G2.com.

There's really not much downside, other than the initial setup and integration being a bit time consuming, but that's to be expected with anything in the financial / regulatory world Review collected by and hosted on G2.com.

I like that Plaid makes connecting my bank accounts quick and painless. It syncs my info in seconds and keeps everything secure, so I don’t have to manually enter anything or chase down extra steps. Review collected by and hosted on G2.com.

The main downside is that some banks randomly disconnect, and you have to relink things. It doesn’t happen often, but when it does, it feels like one extra step I don’t want to deal with. Review collected by and hosted on G2.com.

Helpful for linking certain bank accounts. Review collected by and hosted on G2.com.

Not helpful for linking to Fidelity bank accounts. Review collected by and hosted on G2.com.

I really appreciate Plaid's API for abstracting the complexity of legacy banking APIs. This abstraction makes it incredibly useful and simplifies the process for developers. It enables developers to quickly make banking functionalities available, enhancing user experiences for consumer apps significantly. Additionally, the ease of initial setup with Plaid is remarkable, particularly for developers, making it a pleasure to work with because it is straightforward and effective. It's clear that Plaid is at the forefront in its category, offering a solution that is both innovative and user-friendly. Review collected by and hosted on G2.com.

I experience frequent failures with Plaid's APIs, especially with certain banks. Even at a minimal scale, there are many failures, which affects the consistency and availability of the APIs. This is particularly problematic with Indian banks, where the connection seems not so solid. Review collected by and hosted on G2.com.

I really appreciate Plaid for its ability to establish secure connections with various financial institutions, which has solved the challenge of managing multiple accounts effortlessly. The standout feature for me is the utilization of biometric authentication, specifically using my fingerprint, which eliminates the hassle of remembering numerous passwords. This functionality adds a significant layer of convenience and security because I can just rely on the biometrics stored in my phone. Additionally, the setup process was remarkably straightforward, earning a perfect 10 on the ease-of-use scale. Overall, my experience with Plaid has been exceedingly positive, and I am very likely to recommend it. Review collected by and hosted on G2.com.

I don't have any dislikes about Plaid. Review collected by and hosted on G2.com.