Pivotal Tracker

4.0
(77)

Agile Project Management

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Showing 77 Pivotal Tracker reviews
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Jamie E.
Validated Reviewer
Verified Current User
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"Agile Development Tracking Tool of Choice"

What do you like best?

The SAAS model makes it easy to get up and running with minimal effort. It's free to use for a small project with few collaborators. This makes taking it for a test drive a must.

I have to mention the RESTful interface as well. This allows simple integration with other products and services.

What do you dislike?

The lifecycle of a story within PivotalTracker is perfect for development and business teams to collaborate and continuously deliver value. One thing I would like to see is more lifecycle states after the story is delivered and accepted.

To be specific, I would like for Pivotal Tracker to generate smart release notes for stories that have been accepted and allow these to be emailed out to the team. So much great documentation is gathered during the life cycle, it would be a shame to not leverage the data.

With that said, the data does not disappear so you could very well leverage the RESTful API and create release notes using your language/platform of choice.

Recommendations to others considering the product:

Give it a try it's free to use for a small project and few contributors.

What problems are you solving with the product? What benefits have you realized?

Development Lifecylce. Business/Development collaboration. Planning. Estimation/Timeline.

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Lixin W.
Validated Reviewer
Verified Current User
Review Source
content

"Basic agile project management"

What do you like best?

It's a basic sprint board that does what it does. It does a decent job of tracking stories, issues, and overall project progress and velocity. Simple "accept", "reject", and "finish" buttons make it easy to move stories along the sprint.

What do you dislike?

I don't like how the UI is organized. It also lacks a lot of features and code testing integration. If you have a lot of stories/features, it piles up vertically and horizontally, leading to a lot of scrolling. Tickets can get lost in the pile. The labels are not the best method for categorizing stories since they're so small and hard to distinguish.

Recommendations to others considering the product:

Be wary- if you're using Pivotal for agile management you may lose a lot of features and developer tool integrations that bigger software like Jira have.

What problems are you solving with the product? What benefits have you realized?

Pivotal does a very basic job of agile scrum management. The analytics dashboard is handy for project managers, but the organization and look and feel of the sprint board could be greatly improved.

What Product Management solution do you use?

Thanks for letting us know!
Caleb H.
Validated Reviewer
Verified Current User
Review Source
content

"It does exactly what it does"

What do you like best?

It's a very focused product, and it's very opinionated about how you should work. This is a good thing, for the most part, keeping Pivotal Tracker from being like the more feature-bloated offerings out there (e.g. Jira or Rally)

What do you dislike?

The flipside of a focused, opinionated product is that if you're trying to do something a little different than what they intend, it falls short. For example, epics are clearly an afterthought and a second-class citizen in the world of Pivotal Tracker. If you're not trying to use those as a primary entity, all good. If you are, you'll be a little annoyed.

Recommendations to others considering the product:

Try it out and make sure that your desired development workflow meshes with what PT does.

What problems are you solving with the product? What benefits have you realized?

We use Pivotal to track our development across several products. The speed with which you can create, move, estimate and edit stories is really fantastic. The reporting has gotten so much better since when we started using it.

Leo J.
Validated Reviewer
Verified Current User
Review Source
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"An awesome tracker for developers"

What do you like best?

It's integration with git repositories that makes it incredibly nice to work with and its lean UI. If I am free to choose which software I'll use to plan a project I'll go for pivotal tracker almost 9 out of 10 times. It really simplify story/feature breakdown and help you plan ahead better and keep you honest about your deadlines.

What do you dislike?

Not much really, the interface might bother people who dislike horizontal scrolling

Recommendations to others considering the product:

Use epics! and tags, and let Pivotal Tracker learn your speed on a few sprints. Then it will truly help you plan your upcoming sprints as it will learn how much your team can do in a sprint-span.

What problems are you solving with the product? What benefits have you realized?

Tracking and planification of bug fixes, story implementation, ...

I particularly love the way it estimate how many "points" you can achieve in a sprint and as the project goes along, our estimations get better and so does the sprint-"prediction" of Pivotal Tracker. It's really neat to avoid thinking that everything can be done in one day when it obviously cannot!

Mauro G.
Validated Reviewer
Review Source
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"A very good alternative full of features to handle tasks and bug tracking"

What do you like best?

It is a really complete application, even using the free plan. It has tools for teamwork and enables in our case the daily management of reported bugs. It has statistics and metrics, as well as a very useful dashboard. We have only recently been using it, but it seems that it can be a great alternative for daily work

What do you dislike?

Its user interface is not exactly a highlight, with a somewhat "old" aspect. Usability is also not very good and probably requires some learning initially, more if you want to take advantage of all the features it has.

What problems are you solving with the product? What benefits have you realized?

It has allowed us to better organize teamwork on a day-to-day basis, despite the short time we have implementing it. This is a very good option if you do not want to spend too much money on a complete tool that handles bug tracking

Julio G.
Validated Reviewer
Verified Current User
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content

"It is more for rocket constraction"

What do you like best?

It is easy to use and easy to collaborate with other parties within your organization.

What do you dislike?

There are too many features I never use. At the end is very repetitive and you are cloning stories repeatedly which i think is not the case.

Recommendations to others considering the product:

It is useful for very complicated task where several people interact.

What problems are you solving with the product? What benefits have you realized?

We are trying to be more efficient in the organization but it becomes something bureaucratic you have to fill out so additional tasks to do.

Vincent S.
Validated Reviewer
Review Source
content

"Managing Projects in Real Time "

What do you like best?

I like the fact that one could have several projects going on at once with several different team or sources like for instance i run a security installation crew on one end of my company and clear across the atlantic ocean i hired a gal who is a whiz at building by code additions to my much needed help website still under construction. Most of all I think the Project management features

What do you dislike?

Well there is not much to dislike when one can understand specific tools and why they are used

Recommendations to others considering the product:

Lets make sure the marketing team does not go home until every person on this planet who has a gazzillion tasks and projects to handle every day and struggles with trying to collaborate across texting, via phone, time is of the essence people i know i am going to do my part and getting to Pivitol its Nick name but you must say it with the accent Peeevvetoool deep voice. amazing technology i must say

What problems are you solving with the product? What benefits have you realized?

Truth be told i havent used it for over a year but when i did it was like it was just yesterday one cannot easily forget how organized and focused you would be come confident and that everything continued to fu smoothly on adn inbetween phases of a said project at inception, out to initiate, aligning costs, budgets, into the very schedule and projected the outcomes.

Lacey N.
Validated Reviewer
Verified Current User
Review Source
content

"Agile management for every and any team."

What do you like best?

The flexibility of the system allows you to manage every part of your process. We've managed the research stage, design, development, and even user feedback and testing. They make really great use of space, and the experience from desktop to mobile is quite seamless.

What do you dislike?

I really wish there was a way to chain (or maybe group) stories together as an ordered list. Tags and Epics create un-ordered lists, but sometimes when you're managing a digital product, there's a really good reason to do the stories in a specific order, and sometimes getting developers to keep them in the correct order is like herding cats.

Recommendations to others considering the product:

Because of it's flexibility, Pivotal can get messy quick. It's important that the whole team is on board with your process for managing what you're working on and how Pivotal fits into that, or it can be really easy to get lost, or work over top of someone else's work.

What problems are you solving with the product? What benefits have you realized?

Solving customer problems, managing those requests, easing internal work load, increasing conversions... The flexibility of Pivotal is what allows us to use it for everything.

Jim Ryan Z.
Validated Reviewer
Review Source
content

"Management at it's best"

What do you like best?

What I like about Pivotal Tracker is the amount of info it provides all in one screen for your project. The filtering of stories is really good and can be catered to your linking.

What do you dislike?

Tons of information all in one screen has a downside though. It could be very intimidating too look at if you're new to the software so a little getting used too is needed.

Recommendations to others considering the product:

Pivotal tracker is a good project management software. It allows project managers, developers and clients to be at one place and see the overview of a project. It could be intimidating for new users but will reap the benefits from constant use of the application.

What problems are you solving with the product? What benefits have you realized?

We use Pivotal tracker primarily to manage our software development projects. It made us organised with stories, bug fixes, and client communication is also in there so clients could also see the work we're doing.

Joshua D.
Validated Reviewer
Verified Current User
Review Source
content

"Pivotal Tracker Makes Project Management Easy"

What do you like best?

I love how easy it is to communicate with teammates and management and have an up-to-date list with tasks and all needed resources in order for me to get work done fast.

What do you dislike?

The one thing I dislike about the software is how there is no default Points set for each story. Having management that doesn't actually set, use, or care about points means that in order to even mark a story as started, I have to do two extra clicks in order to set a point value first.

Recommendations to others considering the product:

It is important to have good project management. Without it, Pivotal Tracker can end up just being another list of tasks.

What problems are you solving with the product? What benefits have you realized?

Pivotal Tracker helps me stay on task and be able to quickly gather resources, shortening development time and shortening how often I need to communicate with my team and ask for credentials or resources.

Daniel S.
Validated Reviewer
Verified Current User
Review Source
content

"Still the best"

What do you like best?

Unlike so many lightweight product management tools, Pivotal has a very clear way to associate stories with Epics to allow teams to work in the minutiae while always having visibility into the grand scheme.

What do you dislike?

If I had to pick a downside; after years of using tools like Asana and Trello, Pivotal's UI could be a little warmer/friendlier but it's aesthetic is barely a factor.

What problems are you solving with the product? What benefits have you realized?

We've used most product management tools over the years, across several project and although we might try new things, we always come back to pivotal. It's the perfect mix between overly complex (Jira) and too lightweight to scale (Trello).

Jon B.
Validated Reviewer
Verified Current User
Review Source
content

"PT is a great piece of software, but I wish the UI was simpler"

What do you like best?

Having used Trello, Jira and a few other project management software apps, I think Pivotal Tracker is the best right now. It definitely has the best feature set, but I'm not too happy with the UI. It can get really hard to get a birds-eye view of a project's status when there's lots going on.

What do you dislike?

Pivotal tracker has a really cluttered UI, which can be very distracting if you have a large number of items or team members.

Recommendations to others considering the product:

Definitely use PT. I've used all of it's major competitors and it's better than the others. it's a complicated piece of software and can take some getting used to, but it's worth it.

What problems are you solving with the product? What benefits have you realized?

We use pivotal tracker to handle development and design sprints at our web software startup. We have a number of different projects like iOS/Android apps and websites. Pivotal Tracker is great for keeping all the tasks organized and communicating with all the different team members.

UC
User in Computer Software
Validated Reviewer
Verified Current User
Review Source
content

"Pivotal Tracker from a support perspective"

What do you like best?

I like look of Pivotal Tracker, it's very easy to use and you can view the various stories by labels, ex. high priority stories are labeled as 'High Priority' and then can be viewed by searching for that label. We also love that we are able to integrate our support software with PT so that we can create a PT story from the support ticket which saves time.

What do you dislike?

I don't like that the tasks limit you to a maximum of X characters so there have been times where I have had to split my verbiage into two tasks to get it all in there. And you don't know you have too many characters until you go to save at which point it does tell you how many are allowed and how many you have so at least you can guess approx. how much to remove.

Recommendations to others considering the product:

It's a great tool for keeping track of features or bugs that your developers are working on. We use it to organize our monthly software releases as well.

What problems are you solving with the product? What benefits have you realized?

Our developers use this tool to keep track of things they are working on and deployments. Our support department also uses this tool to give the developers work and escalate high priority bugs to them.

Kayla B.
Validated Reviewer
Verified Current User
Review Source
content

"Developer Friendly Project Management Software"

What do you like best?

Unlike applications such as Asana and Basecamp, which are largely just cloud based to do lists that work great for departments whose work load can actually be broken down into unrelated tasks, it's really geared towards developers who often work in a web of dependencies and with tasks that are part of a greater whole, that may be 2-3 layers deep in the hierarchy of that project's completion, that are rarely just completed or not, but instead have numerous statuses in between that make take days or weeks to transition through. In a lot of ways, Pivotal Tracker is just like Jira, but whereas Jira out of the box is basically a fully dynamic setup that forces you to architect out the connections you want and all the labels for your dev cycle, Pivotal Tracker comes out of the box as a template with the most commonly used features already set (your status options are : started, finished, deployed, accepted, your ticket types are: epic, feature, bug, chore). So unless you're hell bent on a fully customizable tool, Pivotal Tracker is great because you can get up and running right away, and will rarely find you need the changes to the existing setup anyways.

What do you dislike?

I wish bug tickets still allowed you to set an estimated time to complete. I handle most of the "bug hunting" at my job, and so it's hard for management to get an idea of where my time goes because of this unless I'm communicating to them constantly what I'm doing and when (i.e. how much time a specific bug is taking up). Which in turn makes it difficult for them to know when an edge case bug is worth continuing to pursue or if they just want me back on the main deployment for that month. I have a great boss, so it isn't as much of an issue, but if I were working elsewhere, I would be pretty upset this feature didn't exist.

I wish that when I created a view of "my tickets", that it still broke them apart with little headers showing what project dashboard view they were pulled from.

Recommendations to others considering the product:

If you don't need a fully customizable project management tool, but do need a solid, dependable application geared towards development life cycles that will give you all the default options you need and has a quick spin up time, go with Pivotal Tracker.

What problems are you solving with the product? What benefits have you realized?

Project planning, bug tracking, time management, deployment orchestration, employee time management. Using Pivotal Tracker has definitely helped us keep better track of who is doing what, where we're at with smaller tasks that a deployment depends on, making sure feature requests that have been backlogged eventually move up to the front of our workload and are completed, making sure the requirements the developers get match what the stakeholders are asking for, and making sure everyone is on the same page with knowing what needs to get done before the next release and can pick up work as they finish their current workload.. In turn, we've had a lot fewer instances of the ball being dropped, incorrect project requirements being worked into the code, and deployments going out with missing pieces.

Craig C.
Validated Reviewer
Verified Current User
Review Source
content

"Completely transformed our business"

What do you like best?

Tracker is such a flexible, easy to use project management system. It gives us complete visibility into what is happening across our department. The open API is powerful and well documented. Support is fast and friendly.

What do you dislike?

Would like if Epics could span projects, and would also like to the ability to customize the workflow.

Recommendations to others considering the product:

Explore the very well documented user guides and think about your workflow. What do you consider to be a story, epic, task, project, etc.?

What problems are you solving with the product? What benefits have you realized?

Pivotal Tracker solved our problem of trying to prioritize the work of multiple team members & projects. Now that we have everything in a single backlog, we have a clear priority for our work and the ability to accurately estimate completion dates.

U
User
Validated Reviewer
Review Source
content

"Gets the job done, but there's some pain points"

What do you like best?

I like how the blockers work and tie together across boards, learning how to use Pivotal was straightforward, I do like that there is progression through the cards, but it would be nice if these could be customizable.

What do you dislike?

It's difficult that there isn't a way to archive cards (the recommendation was to use the milestone feature and add an archive section), you're limited in the number of people you can add to a card, you can't create sections in the Icebox (use milestones again here), and you can't revert an epic once a label has been made. The Github integration doesn't always work and I haven't been able to connect more than one board.

Recommendations to others considering the product:

Really test it out and see if this will work for you. As I mentioned, it does lack a lot of basic features.

What problems are you solving with the product? What benefits have you realized?

It's helped us manage different scrum teams' work and to connect work across teams that might block one another.

Amna Z.
Validated Reviewer
Verified Current User
Review Source
content

"Project Management & Tracking made easier !"

What do you like best?

Love how easy to get started with this without much training on using the program tools. Very self-explanatory, and easy to get used to it. Plus unlike other PM programs, you can add / view a lot of information on one page. So you dont need to be scrolling up and down.

What do you dislike?

The color palette that the company chose is a bit of a downer. I wish it was cleaner with lighter/brighter colors. But again its just a personal preference, not a reflection on the functionality of the program at all.

Recommendations to others considering the product:

A great project management and tracking application that works for both small or more extensive businesses or projects. Its even great for office admins who dont have professional experience with Project Management before but just want to keep all the pertinent information in one place for easy accessibility.

What problems are you solving with the product? What benefits have you realized?

Managing smaller projects for a company, I need one program where I can view all the changes/additions in one place and toggle back and forth between projects without much lag-time. So this application is perfect for that.

Kavitha N.
Validated Reviewer
Review Source
content

"Project Tracking Made Easy"

What do you like best?

I love the user interface of this application. It is very clean and organized. Its seamlessness motivates you to get work done and finish tasks assigned to you on there.

What do you dislike?

The Analytics features are too detailed. You can view lots of graphs and statistics related to iterations, cycle time, and releases in terms of hours spent and points collected. It can get very confusing when you try to understand them.

Recommendations to others considering the product:

Pivotal Tracker is a great application for project management. It offers different levels of detailed information related to the software life cycle used for development. This can be very useful to project managers. From the development perspective, it offers a seamless user experience for task assignment and completion.

What problems are you solving with the product? What benefits have you realized?

The department I work in used Pivotal Tracker to manage the development cycle of our new ecommerce website. Tracker greatly helped us organize our tasks by assigning them to stories and epics. Velocity readjustment helped our team recognize the best pace we could work at to efficiently complete assignments.

Simon H.
Validated Reviewer
Verified Current User
Review Source
content

"Pivotal Tracker Allows Business Owners & Developers to Execute"

What do you like best?

Pivotal's flexibility and user interface make scoping out new projects easy. I often use pivotal tracker as a blank canvas to sketch out what I need from a business perspective before opening up my stories to Developers for feedback. Business and Developers then sync to build stories into epics, which ensures all stakeholders understand the scope of the project and the timeline for project delivery.

What do you dislike?

Formatting stories in Pivotal Tracker is a little difficult to learn. Pivotal has a strong online support community, but many of the formatting shortcuts are not instinctual and to write a good Pivotal story takes some work. If you are a part of an established organization having some form of documentation on writing/ formatting Pivotal stories would be helpful.

What problems are you solving with the product? What benefits have you realized?

Often business owners and software developers struggle to keep track of what is in the pipeline, manage the scope of projects, and ensure successful delivery of a product improvement. Pivotal brings both sides together with a tool that helps me communicate what I need done effectively while also allowing me to track the progress of individual requests and larger projects.

UA
User in Apparel & Fashion
Validated Reviewer
Verified Current User
Review Source
content

"Pivotal Tracker - "

What do you like best?

In general, Pivotal Tracker is great tool for project and product managers to track project progress and assign projects to various people within the company. We specifically use it for ecommerce / tech development projects to our sites. Individual users can identify bugs, features, or any other changes they wan tot make to the ecommerce site.

What do you dislike?

It does take some time to learn how to use the tool and all the features. It makes more sense for an organization to come up with internal guidelines on how to label certain projects (bugs, features, etc.) and how to categorize each product. It also requires a product manager to mana

Recommendations to others considering the product:

Create internal guidelines on how to categorize projects within Pivotal Tracker so that all employees are on the same page. If you use slack, I would highly recommending creating a slack channel for pivotal tracker notifications.

What problems are you solving with the product? What benefits have you realized?

We have been able to efficiently prioritize and categorize changes to our website. This allows our developers and engineers to be more efficient and effective in identifying bugs and also prioritizing features that we want to add to our site.

Kiarash T.
Validated Reviewer
Verified Current User
Review Source
content

"Pivotal Tracker"

What do you like best?

An easy to use management system that is a must have if you are working in a group environment. You can assign works to specific people and provide additional details so everyone would be on the same page. It's very easy to get started with as well, and they provide videos for anyone that might be confused with their user interface,

What do you dislike?

I think the system could use more of a click and drag interface like trello. Right now I use pivotal tracker because it looks a lot more professional and trello is more of a casual environment.

Recommendations to others considering the product:

I recommend using this tool than its competitors but they need to improve on their current system still.

What problems are you solving with the product? What benefits have you realized?

It helps everyone be on the same page when using a management system like pivotal tracker. It could be a small university project, or an industry sized problem, you will eventually need to use a tool like pivotal tracker.

Gary L.
Validated Reviewer
Verified Current User
Review Source
content

"Fantastic work tracking software"

What do you like best?

Pivotal tracker makes it a breeze to track tasks, projects, and bugs across multiple team members. It makes my life as a team leader much easier, enabling us to stay on top of tasks, meet deadlines, and allowing me to supervise staff without breathing down their necks.

What do you dislike?

Analytics tools are rather limited, and the screen can get crowded.

Recommendations to others considering the product:

I'd highly recommend Pivotal Tracker to managers and team leaders looking to keep track of projects, particularly those who experience a large number of asks that need prioritization.

What problems are you solving with the product? What benefits have you realized?

I use it to track tasks, projects, and bugs for a data team of four. Our processes are much smoother as a result of using Pivotal Tracker, and tasks never fall through the cracks. In addition, we are now able to demonstrate how busy we are, who can take out additional tasks, and how our work load varies over time.

UR
User in Research
Validated Reviewer
Review Source
content

"Does the job for managing development"

What do you like best?

It's web based and has a decent mobile app so it's available on every device.

The planning predictive component is useful for timing based on velocity.

I really like the instant analytics - much better than some other tools where you have to configure everything (TFS, i'm looking at you here)

There is a constant stream of updates - which at least tells me they are investing in it.

What do you dislike?

The icebox and epic mechanisms are a bit clumsy - It's not as easy to work with as Jira (I use maybe 4 agil sprint planning tools and that is the one to compare everything else to)

The UI is pretty busy and can be distracting - would benefit from a facelift!

Recommendations to others considering the product:

There's a huge number of other tools out there that do a similar job - shop around to get the right one. Personally i think Jira is the gold standard but it's all about cost/benefit...

What problems are you solving with the product? What benefits have you realized?

Manage software development with an agile team - in this case it's an outsourced team over several timezones

Mudassir A.
Validated Reviewer
Verified Current User
Review Source
content

"Highly recommended if you are managing a software development project"

What do you like best?

I like the fact that I can glance at my project & tell which tasks are being worked upon, which ones are finished & by whom. I also like the ability to give points to the stories in order to determine the complexity, tag them & package the whole project into multiple EPICS(a business feature). That fact that I can mark a particular story as bug/chore/feature makes it highly optimized for Software Development

What do you dislike?

You need to understand few concepts such as stories/points/epics which are very specific to Pivotal Tracker which makes it little difficult for a new user. It also means that in order to use Pivotal Tracker effectively, you might need to have at least one team member who have had used this product beforehand or read pivotal help section comprehensively. But the thing is, it is these concepts that make Pivotal Tracker stand out from competitors & makes project management more efficient once you get a hang of it.

What problems are you solving with the product? What benefits have you realized?

While working on my own startup, it helped me in streamlining my business features so that I'm more organized & also gave a good overview to my non-technical cofounder on predicting the feature delivery there by giving customers better due dates for upcoming features. It's also easier to collaborate with my fellow developers.

UC
User in Computer Software
Validated Reviewer
Verified Current User
Review Source
content

"Not the prettiest, but does the job"

What do you like best?

Great for effective collaboration between functions in the company, notifies you once there are updates from other team members so it's easy to keep track of projects and tasks as they progress

What do you dislike?

UI isn't the most intuitive, can get very cluttered looking when there's a lot of stories going on

Recommendations to others considering the product:

Takes a while to get used to the UI, but once everything is running it does the job. Will likely need management to establish standard procedures for communication of tasks, things like keeping to standardized naming conventions can help with the clutter when trying to navigate through many stories/projects

What problems are you solving with the product? What benefits have you realized?

Cross-functional collaboration across departments

Jake S.
Validated Reviewer
Review Source
content

"Good project management tool"

What do you like best?

I like that you can easily add stories to projects and assign them to individual or groups of devs. It's also very nice that you can see an easy to find list of the completed stories without needing to have everyone viewing it all of the time.

What do you dislike?

I hate that you are limited to three columns for a given project. It's really forced us to be creative and somewhat hacky with how we get all of the different sections and statuses we need.

What problems are you solving with the product? What benefits have you realized?

It gives us the ability to easily create track projects and themes and stories for those project and themes.

AI
Administrator in Information Technology and Services
Validated Reviewer
Review Source
content

"A good tool for project management if you follow agile"

What do you like best?

Pivotal Tracker is easy to use, intuitive, but offers a wide range of functionality. You can set up Epics and Stories, if you follow the agile methods. You can easily assign tasks to different team members, and see who is responsible for which tasks at a glance. It is also easy to use this tool for capacity planning and measuring velocity, so that you can more easily track how much work a development team can complete in any given sprint.

What do you dislike?

Pivotal Tracker is based around the agile methodology, so their prebuilt workflows have a lot of assumptions about how your team will be operating. If you follow agile, then that is not a problem. However, if you want to follow a more flexible or hybrid methodology, then you will need to work outside of the tool's predetermined structure.

The tool gives you a very granular view of all the tasks in your product roadmap. However to get a higher level view, you will need to go outside the tool.

Lastly, the mobile support for this product is terrible. It is nearly impossible to use this tool on my (relatively new) phone.

Recommendations to others considering the product:

This is a very powerful tool and can help organize your product plan as well as your team members' workload.

What problems are you solving with the product? What benefits have you realized?

If you need a project management tool that tracks your development team's tasks, then this is great. You can also use this to keep yourself within an agile structure.

Jeroen N.
Validated Reviewer
Verified Current User
Review Source
content

"Reliable Process Management Tool for Agile teams"

What do you like best?

The clear, but flexible process is the best feature of PT. We have managed to work with it for several years now, even when senior developers had many different views on the software development process, all could be supported well with PT, especially used with the integrations with GitHib and Zendesk.

I like the predictive value of the backlog stories in time, so you can keep an eye on project progress and overall planning.

The several obligatory phases for each story work nicely. They force the team to be disciplined, while they are flexible at the same time.

The notifications are very flexible and configurable, and meet each individuals preferences.

What do you dislike?

What is not up to par yet is reporting. PT contains the essential graphs for scrum teams and supplies information to several plugins, but this can certainly be improved.

There could be more support for plugin developers, I think. Recently, the amount of interesting plugins is not growing anymore, which could indicate the developers community is not stimulated enough to deliver value to PT.

Recommendations to others considering the product:

- Use all features, including the epics and dashboard features, so you get real value out of it

- Don't share it with clients; it's too complex for them. Rather use a plugin to share elements out of it to show progress.

What problems are you solving with the product? What benefits have you realized?

The benefits for our team have been to have a centrally located (both relevant for management and dev team) reliable tool that has improved our productivity significantly.

UC
User in Computer Software
Validated Reviewer
Review Source
content

"Essential tool for distributing work amongst a team"

What do you like best?

PT has a nice interface that allows us to document the information we need and displays it nicely and simply. It allows us to use markdown which is great for copying card information over to github PR's quickly. There are nice visual icons that allow you to quickly identify information about a card in the condensed view. The use of labels is pretty effective at describing the work related to a particular project or sub project and the expanded label view allows you to look at the overall collection of project tasks.

What do you dislike?

I wish it were easier to include screenshots in the card details itself as opposed to just in the comments. Otherwise, I don't have many other complaints or pain points about pivotal tracker.

Recommendations to others considering the product:

Pivotal tracker does require a bit more education on its recommended usage. We had an overview meeting with a seasoned PM who had an excellent workflow - that helped onboard us much more quickly.

What problems are you solving with the product? What benefits have you realized?

With proper usage and maintenance of cards, your team productivity can soar beyond what things were before using a tracker. It teaches you to break up work into smaller more manageable chunks that you can focus on and complete as opposed to getting caught up in building functionality that comes to mind but may otherwise not be useful or necessary. Or someone else might be building that same functionality.

UR
User in Retail
Validated Reviewer
Review Source
content

"Very poorly designed software "

What do you like best?

No one in my team seems to like this product. Pricing is decent I hear, because it can be hosted in-house; but I am not sure about that. It does offer a segregation of various Agile processes, which "theoretically" helps Agile teams.

What do you dislike?

The interface cannot be designed worse. It is very confusing for my team to use this tool even after a few months of usage, and a basic training. It only adds to the pain because we migrated from JIRA, which offers very logical "swim-lanes" for tracking. Not only the website, but the app is also very poorly designed. I don't know if they offer GIT/SCM integration to track relevant code changes for a story. I am also not sure about integration with other testing tools like QC/ALM. If it were easy, I guess it would have been done in my team by now.

Recommendations to others considering the product:

Beta testing is a must. Training is required otherwise the terms are quite new. In my experience, all teams have different understanding of Agile. Hence, this tool has to be tested for specific requirements. Integration with source control may take some time, our team has been complaining about GIT integration for a while.

What problems are you solving with the product? What benefits have you realized?

We follow Agile methodologies for software development. The goal is to partition features in epics, stories and assign them to sprints of work. Pivotal portal offers tools to achieve the goals. Stories can be assigned to individuals and passed on between dev and QA. There is also a mobile app which offers instant notifications for each change. Assignment is easy. Blockers can be resolved quickly if people act on the notifications.

Brittany H.
Validated Reviewer
Verified Current User
Review Source
content

"My favorite tool for managing the agile software process"

What do you like best?

As a project manager, I've used Jira and other tracking packages. Pivotal tracker is the easiest one to use, nice and lightweight, and easy for my clients to understand. My favorite features are how it automatically places stories into sprints based on velocity, and the existence of the icebox feature.

What do you dislike?

They have refined their reporting tools recently, but they still don't meet my needs. I usually download the .csv and generate my own reports.

What problems are you solving with the product? What benefits have you realized?

Pivotal tracker is a core part of my software consulting team's workflow.

AE
Administrator in Education Management
Validated Reviewer
Review Source
content

"Pivotal tracker is a great tool for any web development team"

What do you like best?

Pivotal Tracker offers a layout and interface which makes it super simple to manage and track active web development tickets. It is very versatile with a lot of options, and can be integrated easily into other tools.

What do you dislike?

The process for exporting data could be improved.

Recommendations to others considering the product:

Study the agile project management process first.

What problems are you solving with the product? What benefits have you realized?

We needed to communicate development tasks to our web development team, but up until choosing Pivotal Tracker we hadn't found anything that was a good fit. We have been using PT for a number of years now and can't see us switching a way. I integrated with Freshdesk and Lighthouse, so it is super easy to pass along feedback from customers.

Denis B.
Validated Reviewer
Verified Current User
Review Source
content

"Pretty usual and simple kanban board"

What do you like best?

- Markdown support.

- It is very simple.

- Integration with github (it shows commits affecting this task searching by #N in commit message)

What do you dislike?

- Default settings very questionable.

- Not possible to export tasks by filters

- inconvenient search (e.g. JIRA can suggest similar already create tickets, while creating new ticket)

- Need more linkable structure for tasks. E.g it is possible to create only subtasks of tasks, but sometimes need to organize tasks in dependencies, and all this need to do (sorting at least) manually.

Recommendations to others considering the product:

There are better alternatives. Even Kanban board in JIRA more convenient. To anyone considering pivotal i would suggest to try Trello first.

What problems are you solving with the product? What benefits have you realized?

Organizing agile product development.

AI
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source
content

"Great for large Project Management with specified teams"

What do you like best?

Setting up the stories and phases of the project is easy as well as assigning resources. It's easy to transfer from the icebox to current sprints.

What do you dislike?

We wish we could see variance in deadlines and time block estimates better for budget to actual. We also wish it was more obvious to see the overall project delays and likelihood we're on track to either hit or miss internal deadlines.

Recommendations to others considering the product:

I would recommend trying to figure out how to track the actual length of specific tasks that are measured in larger blocks (up to 8 hours). We are still trying to figure out the best way to measure the budget to actual and our assumptions for how long common project tasks take and continue to improve our SOW writing and fixed price contracts.

What problems are you solving with the product? What benefits have you realized?

We're managing large eCommerce web development projects. We've been able to plan the project upfront and add tasks and features as the project is underway. We don't love the ability to set sprint deadlines in it since it isn't extremely obvious which team member is overloaded, missing sprint task deadlines, etc.

UM
User in Mining & Metals
Validated Reviewer
Review Source
content

"Excellent tracking tool"

What do you like best?

I love having the ability to track all interactions with specific customers and contacts all in one place as well as manage sales projects. It allowed me to easily integrate our production timeframe with our sales and support information.

What do you dislike?

I disliked that it was quite slow at times, though I believe often it was an internal server or IT issue. I personally loved everything else about it’s functionality.

Recommendations to others considering the product:

Once you try this software for your every day business needs, you won’t look back because it does everything!

What problems are you solving with the product? What benefits have you realized?

The product allows me to track interactions with customers, predict and track sales and growth, as well as enter information for new business all easily accessible to everyone on my team.

GM
G2 User in Market Research
Validated Reviewer
Verified Current User
Review Source
content

"Great tool, but too expensive"

What do you like best?

It's a great tool for fleshing out tickets and everything associated with them: screenshots, acceptance criteria, etc. I actually really enjoy using this tool because it makes productivity great!

What do you dislike?

The cost is prohibitive. We only purchased a small amount of licenses at our company because it's so expensive which is leading us to look for alternative tools. Because not everyone in the company can use/access the tool, it weakens the level of transparency our company wants/lives by.

Recommendations to others considering the product:

Very expensive, so use your licenses carefully! Otherwise, a good tool, but sometimes a little hard to order tickets visually and see everything all at once.

What problems are you solving with the product? What benefits have you realized?

It has definitely helped our dev team embrace Agile/Scrum processes better than other tools we've used in the past.

krithika p.
Validated Reviewer
Review Source
content

"Good backlog management tool"

What do you like best?

Good backlog management tool.

Easy to create stories, prioritize, tag & categorize.

Good way to communicate within the story.

What do you dislike?

Looks like this tool has a bunch of capabilities. I use the story creation & prioritization bits only. Would be great it there was a easy way to learn all the other capabilities.

Recommendations to others considering the product:

Get an overview of all the tools before you start using it everyday

What problems are you solving with the product? What benefits have you realized?

Managing team backlog for various teams

UI
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
content

"A decent replacement for a scrum board"

What do you like best?

Allows for quite a bit of customization. Great label and tag system. Flexible API. Allows for multiple projects. Their graphs are pretty decent. Their product feature team is responsive.

What do you dislike?

Bulk moving can be a bit clunky: Many times I've forgotten that I had multiple stories selected, and end up moving more stories than I intended to.

Recommendations to others considering the product:

Trial it first to make sure it fits your use cases.

What problems are you solving with the product? What benefits have you realized?

Scrum board replacement.

Christine W.
Validated Reviewer
Review Source
content

"Good for smaller non tech heavy projects"

What do you like best?

I like that I can easily copy a link or add a blocker to the story. there is some bulk editing capabilities.

What do you dislike?

there is no nesting or advanced linking ability, for example, i cannot make a story a parent story to children stories. i cannot create dependencies. it's hard to keep track of stories when there are many of them

What problems are you solving with the product? What benefits have you realized?

tracking projects and stories within epics

GH
G2 User in Human Resources
Validated Reviewer
Verified Current User
Review Source
content

"Easy to use, opininated project management software"

What do you like best?

You can see everything that's going on in the same screen. Once you get used to working in a stacked ranked way and following the Pivotal process it can be extremely efficient.

What do you dislike?

Ramping up to work in the Pivotal fashion takes some time and buy in from the team. If you have a very big project the amount of backlog can get quite intimidating.

Recommendations to others considering the product:

My favourite project management software. Whether it works for your team depends on the project and team buy in.

What problems are you solving with the product? What benefits have you realized?

Need a project management software that both the business and the development end can use to keep track of progress and velocity.

AU
Administrator in Utilities
Validated Reviewer
Verified Current User
Review Source
content

"A robust and well round project management tool"

What do you like best?

Its very easy to see whats getting done, whats the plan for each week and where features will be delivered

What do you dislike?

Can be a bit clunky, sometimes it can take a little longer to set up tasks than necessary

What problems are you solving with the product? What benefits have you realized?

We use pivotal to enhance the work being done by our software team, we have realised an easier way to build and manage great products.

II
Internal Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
content

"comprehensive tool for managing product development"

What do you like best?

Its easy to use and quire user friendly. The kanban interface works well for our teams.

What do you dislike?

I just may not know of the full features but would like ability to customize the user interface color theme.

What problems are you solving with the product? What benefits have you realized?

helping us manage development time, effort and scheudling. We saw benefits withing a quarterly release and the year after in advance.

UC
User in Construction
Validated Reviewer
Verified Current User
Review Source
content

"Simple and but not very feature rich"

What do you like best?

Easy to use

Good UX with information handy and available

What do you dislike?

Pivotal is easy to use however doesn’t have the powerful features that JIRA has.

It is more developer friendly that business friendly as options on assigning story points are very limited

Difficult to find and edit stuff

Recommendations to others considering the product:

Rather use JIRA

What problems are you solving with the product? What benefits have you realized?

Manage sprints and plan for backlog

UC
User in Computer Software
Validated Reviewer
Review Source
content

"Pivot to Pivotal! "

What do you like best?

Easy to move stories around. It has a very simple way to change the status of stories. Milestones feature is nice.

What do you dislike?

Search could be improved. Ability to link a story to a CI build system.It would be nice to have a brainstorming board to capture ideas for a story.

What problems are you solving with the product? What benefits have you realized?

Our team used it for tracking stories. It was easy to assign stories to other team members and also change the status of a story like "Ready to test".

UC
User in Computer Software
Validated Reviewer
Verified Current User
Review Source
content

"Great at what it does "

What do you like best?

Pivotal tracker is great for keeping lists of what needs to be done and what stage of the process it’s in.

What do you dislike?

It isn’t great for multiple complex projects running at the same time.

Recommendations to others considering the product:

More project management features.

What problems are you solving with the product? What benefits have you realized?

We use it for tracking quarterly goals and tasks to achieve those goals.

AI
Administrator in Internet
Validated Reviewer
Review Source
content

"Great for light and easy software backlog management"

What do you like best?

Pivotal is very fast, no lag, and love the ease of use. The development team really likes how easy it is to add and interact with tickets, and the accept/reject buttons make it easy to go through tickets.

What do you dislike?

It becomes difficult to manage with larger teams, and the reporting is not robust enough. Also, if the dev team needs a different deployment process it becomes hard to manage with Pivotal since you can't customize it.

What problems are you solving with the product? What benefits have you realized?

Fast and easy way to manage software development backlog with minimal process.

AM
Administrator in Marketing and Advertising
Validated Reviewer
Review Source
content

"Great for small projects (free) and scales to enterprise"

What do you like best?

Intuitive workflow, easy to manage and sleek online web interface. No customization needed ready to go out of the box

What do you dislike?

Would like to see a kanban stule board (maybec there is one but I haven’t seen it).

I’d like to be able to add documentation links similar to confluence

What problems are you solving with the product? What benefits have you realized?

Workflow management, backlog and product tracking, and ensure tasks are well scoped prior to initiation. Icebox is a cool way to do so.

GI
G2 User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source
content

"Project tracking is made easier"

What do you like best?

I like how you can enter very specific tasks and tag every stage of the task. We used it for a coding intensive internal project and project tracking was greatly simplified.

What do you dislike?

Nothing in particular. It is a great tool. However tracking your tasks becomes another major task in itself in addition to coding and testing.

What problems are you solving with the product? What benefits have you realized?

We are solving the problem of project management and task management. We were a team of 4 and pivotal helped track all our tasks and stay within deadlines.

David Q.
Validated Reviewer
Review Source
content

"Great tool for a small team"

What do you like best?

Easy to use, clear task management, great to measure short term progress.

What do you dislike?

Quite difficult to implement longer term planning using this tool (for example, scheduling things at a quarterly level)

Recommendations to others considering the product:

Yes, it's great. Consider another tool for quarterly progress management

What problems are you solving with the product? What benefits have you realized?

I used it for scrum management for a small software team. There was clear task ownership and it was easy to understand task priorities.

Courtney T.
Validated Reviewer
Review Source
content

"Great Tool to Keep on Track"

What do you like best?

The tool helps to stay organized and keep track of what everyone is working on. The different categories are ways to understand where software projects stand.

What do you dislike?

At first, the tool is a bit difficult to grasp.

What problems are you solving with the product? What benefits have you realized?

Keeping track of bugs and software tasks.

Kate from G2

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