Pinpointe On-Demand Reviews & Product Details

Pinpointe On-Demand Overview

What is Pinpointe On-Demand?

Pinpointe is an email marketing vendor, headquartered in Silicon Valley CA. Pinpointe’s multi-level structured Email Marketing is designed for businesses and agencies sending high email volumes. Pinpointe is a collaborative platform where marketing teams can create, develop, send and track successful email marketing campaigns at scale. Whether you’re managing a single team or hundreds of teams, partners or agency customers, Pinpointe’s multi-level account structure aligns with your business operations. Pinpointe’s multi-team structure, collaborative features, easy to navigate user interface and concierge support make your teams more efficient, so you have more time to focus on taking your email program further. Top Verticals / Applications Served: - Publishers / e-media - Universities - Franchises - Partner Networks / Channel Partner Programs - Multi-office / multi-division companies - Salesforce Marketing Cloud Users (Non retail/branded) - Marketing Agencies

Pinpointe On-Demand Details
Languages Supported
English
Product Description

Email Service Provider

How do you position yourself against your competitors?

Why Pinpointe - Top Benefits:

- Multi-tier account structure. Create a dedicated account for each Property (Product / site). Each property (site) can have dedicated team members with specific roles and access permissions.

- Improved Security and Compliance - Development workflow - Limit which user(s) can approve and send campaigns.

- Dedicated account team / Continuous Training & Support. Free on-boarding and platform training. You’ll also be assigned a dedicated account manager for training, new feature reviews, and to review best practices as needed.

- With Pinpointe’s mobile-first, drag and drop modular campaign builder and over 40,000 royalty free images create responsive, mobile friendly campaigns that render well on any device.

- Full Branding Control - Create branded email templates. Brand assets (logos, images, pdfs) can be shared read-write or read-only to ensure a consistent brand experience.


Seller Details
Seller
Pinpointe On-Demand, Inc.
Company Website
Year Founded
2010
HQ Location
Santa Clara, CA
Twitter
@pinpointe
24,203 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®

Overview Provided by:
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Pinpointe On-Demand Screenshots

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Pinpointe On-Demand Reviews

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Sales Account Executive
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Exceptional customer service, ease of use, understanding of our needs and extremely complimentary of our needs. We send e-blasts so regularly that we need a service that can attend to any issues or problems that may occur on our end or on theirs. All issues we have had have been immediately resolved without hindering our day-to-day job. The results of e-mail campaigns meet our standards and it is easy to pull the statistics we need to ensure satisfactory results. We are able to improve our database because of the tools that Pinpointe provides, such as exporting hard bounces for e-mail marketing campaigns. With as little experience as I have in HTML building, Pinpointe's campaign builder and HTML upload method has allowed me to easily customize and fix any issues that may occur due to broken HTML Review collected by and hosted on G2.com.

What do you dislike?

The auto generated PDF isn't customizable to what we'd like to have, but this is nothing that we dislike...we love all of the services we get from them. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Pinpointe helps us solve the most important issue of any business; how can we best market the products wanting to be sold? With strong open-rate and click-rate percentages from the e-mail marketing campaigns we send, resulting in active buyers of the products being sold. It also helps us clean our data up, realizing that we have some subscribers who need to have their information updated. Review collected by and hosted on G2.com.

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Consulting Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

For us, this software is incredible, it offers different characteristics within a single system, variety and security, the result obtained by each of its tools is incredible, each one works and works correctly, the system Pinpointe has tools to carry out digital marketing, surveys and a comment system which is great so that users can offer an opinion or leave a review of the campaigns and thus can be used as future improvements. Review collected by and hosted on G2.com.

What do you dislike?

We do not have any kind of problem regarding the system, it seems to me that it has been very complete and each one of the tools is very intuitive, the design system can improve in the future as well as that of surveys, but by entering more colors, texts or templates to offer something Innovative and fresh designs, yet it does not affect the functionality of the tools at all are optional ideas. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

In short, I recommend them, we have not had any kind of inconvenience and we have received a large number of responses from users and the increase in our traffic from the software for us the system works very well and achieves great objectives. I recommend it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Marketing is much more massive reaching large numbers of customers and increasing our traffic, so the problem is solved with Pinpointe On-Demand a system very different from others because it not only offers a marketing and analytical system as systems usually offer, to in turn we can carry out surveys and reviews by users so it is very complete since we can not only expand marketing and traffic both in networks and on the web, as well as we can improve each advertising in the future. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I came to Pinpointe as a relatively unsophisticated email marketer. I found a service that was both powerful and intuitive, analytics that made sense and a pricing structure that was very competitive. Perhaps the thing I like best is professional and technical support I receive. Pinpointes staff are responsive, sharp as they come and very thorough. Review collected by and hosted on G2.com.

What do you dislike?

I dislike that as a fellow on the east coast I am dragging someone out of bed at 4am on the west coast at least once a month. Actually, this may be what they dislike:) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Bring your email marketing "opportunities".... the folk at Pinpointe and the email service they provide are up to the challenge. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Pinpointe has:

1. Helped Old Salt improve program, sponsor and angler communications immensely.

2. Provided the central acquisition tool, driving our growth in tournament participation and revenue. Old Salt hosts the 2 largest (most teams and biggest payouts) King Mackerel fishing tournaments in the United States.

3. The Old Salt online store is a critical funding source for the Foundation. Email marketing (Pinpointe) drives the bulk of our business in the store. We have seen a doubling of store revenue for 2 years running, now. The pinpointe service and staff have been instrumental in this endeavor. Review collected by and hosted on G2.com.

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Marketing Design Coordinator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We utilize the drag and drop campaign builder the most. It makes creating email blasts quick and easy. Uploading new contact lists is fast and painless. If I ever run into an issue or have a question, the message option gets me in direct contact with someone who can help work with me to solve the problem. Responses are always speedy and helpful. Overall, Pinpointe is easy to use and makes my job easier. Review collected by and hosted on G2.com.

What do you dislike?

The only downside I have run in to is the difficulty of editing the blocks within an email / manipulating the shapes and lengths. We are a small marketing department so we don't have the time to code our own emails. So the builder is our easiest way to build emails; however I wish there was a little more freedom to edit shapes and designs within the builder. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I love the feature of sending test emails. We have a lot of departments in our company and most want to see what we are sending out. It's nice to be able to send them a preview email prior to sending it out. We have also been able to set up our first drip campaign within Pinpointe. The Pinpointe team helped us work with our IT team to set this up and made it easy for us to accomplish. Review collected by and hosted on G2.com.

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VP, Marketing
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Their platform is very easy to use. But it's the customer service that really sets Pinpointe apart. Review collected by and hosted on G2.com.

What do you dislike?

Their user interface is a bit dated, but I hear that may be changing soon! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Across all our brands we send more than 20 newsletters each week. Pinpointe has helped us to create a very efficient process for setting up and sending these newsletters. Our newsletter open and click rates went up almost immediately when we started using Pinpointe. In addition, we send a multitude of emails to promote events, webinars, premium reports, etc. The drag-and-drop email builder in Pinpointe has made creating these mobile-friendly e-blasts easier than ever. Review collected by and hosted on G2.com.

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Marketing Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Their program has made it easy for us to manage our 5 different store databases and email market to each of them using stored footer templates that are easily accessible when we want to change to a different location. Customer support is amazing, especially Brian! Always quick to respond and solve any technical issues or questions we have. Review collected by and hosted on G2.com.

What do you dislike?

More in program image editing tools. Currently we manage image editing in photoshop before uploading. Would be nice to see a problem and be able to edit image in Pinpointe after the upload. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Quicker response from customers on on e-commerce site thru links Review collected by and hosted on G2.com.

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UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

We have used many ESPs over my tenure with this company, and Pinpointe has by far the most responsive and easy to work with tech support in the industry. Multiple options are available for you to reach out to them, including site chat. I've never had to wait long to receive a thorough explanation, fix, and/or walk-through from the team regarding any issues I've bumped up against. Review collected by and hosted on G2.com.

What do you dislike?

I would like to be able to fully edit the HTML in both editors they have available. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been utilizing segmentation options extensively to ensure that we are sending targeted messaging to our customers on topics that they want to hear about. Our industry spans many sub-specialties as well as an audience that ranges from novice to skilled tradesmen and builders, so we want to be sure we're not over or under informing any one group. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Excellent company to work with

Excellent training and support teams

Good product functionality

Great reporting capabilities

Always fair pricing

Stands above all other ESPs for email marketing Review collected by and hosted on G2.com.

What do you dislike?

There is nothing that I can think of that I dislike. Even when there is a "wish I had" - they put on their list to try to accommodate at a future date. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There is no comparison to working with Pinpointe versus working with other email service providers or CRMs that have email marketing functionality - PP offers a great product and the best service/support ever! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Really not solving any problems -- trying to get to a point where all automated reports provide exact data to send to my clients. Benefits include all PP currently has available. Review collected by and hosted on G2.com.

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Associate Business Development Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The support team provides a level of customer service that is often lacking. If I have an issues I can use the chat box to solve an issue asap. Review collected by and hosted on G2.com.

What do you dislike?

I do would like design of the emails to allow for some variations from their suggested formats or basic blocks. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Pinpointe has great reporting features on the email campaigns. It has been a great tool to understand how our clients view our emails and what gets us the best results. Review collected by and hosted on G2.com.

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IF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Pinpointe product/team that is great even when you have no industry or ESP knowledge. In fact, they helped us set the bar and gave us proper metrics to help scale our emailing, while improving our reputation. They held our hand every step of the way! Review collected by and hosted on G2.com.

What do you dislike?

Cannot be used as an SMTP relay. This is not a dislike as much as it is, a disadvantage. This would allow marketing not just to Pinpointe prospects but also to internal clients. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Pinpointe takes quality and deliverability very seriously, other ESPs do not. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Industry knowledge is a big deal. Given that when we started, we had no idea what to do to get our email delivered to people's inboxes, the training knowledge is just priceless. Review collected by and hosted on G2.com.

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President
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Timed distribution

Easy list segmentation Review collected by and hosted on G2.com.

What do you dislike?

Pricing could have intermediate use tier Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

• International distribution is great with timed delivery. (We can deliver at 9 a.m. for any time zone.

• Lists can be segmented in many ways to reach certain regions or frequency of opens. Review collected by and hosted on G2.com.

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UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I really like that this gives me the availability to create custom branded templates and I can view or edit the HTML code when using the WYSIWYG editor. Review collected by and hosted on G2.com.

What do you dislike?

Nothing - it all works good and when I have a problem their help desk is there to assist. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We using Pinpointe to keep in contact with our customers. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The pre-flight spam checker has helped us tremendously when sending out campaigns. Their interface is intuitive and they provide an amazing support staff (shoutout to Brian), which usually replies within an hour if we ever have any questions. What we like most about Pinpointe is their high-quality reporting. The information they offer is unlike any other service we’ve used, including click maps, link reports, and campaign quality scores. Review collected by and hosted on G2.com.

What do you dislike?

More variety of templates would be helpful. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

We recommend using their batch capabilities when sending out campaigns to pinpoint successful times when your contacts are most likely going to open your campaigns. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are attempting to lower our spam rate using strategies shared by the Pinpointe team. We have benefited so much from the high-quality reporting to better understand how our contacts are engaging with our campaigns. Review collected by and hosted on G2.com.

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EC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Programming Flexibility and Cooperation with us as the end-user. Review collected by and hosted on G2.com.

What do you dislike?

The training provided is great, however, takes longer to become skilled at it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping our domain clean.

Quick Hard-Hitting Emails

Follow Ups

Anaylitics Review collected by and hosted on G2.com.

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Founder & President
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Great, responsive support and dedicated account manager. Typically get a reply within an half hour and the support staff is

very knowledgeable and helpful Review collected by and hosted on G2.com.

What do you dislike?

the tool is very helpful but some of the older templates do not work and should be removed Review collected by and hosted on G2.com.

Recommendations to others considering the product:

They are very helpful and when you call you actually talk to a real person that works for the company and is not some person in a call center that does not know anything. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Have been able to eliminate the need for a html coder and able to build the email campaigns on my own. Huge cost removed. Review collected by and hosted on G2.com.

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Freelance Web and Software Developer
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Background: I'm a freelance web developer who often works with companies looking to also use some kind of email marketing client, SEO, etc. I recommend Pinpointe to every single one of my clients. It's an easy-to-use application, the support team and development team are very responsive and helpful, and it hits all the right notes for managing contacts and sending marketing emails en masse.

- Like I said, clean, easy to use UI (little outdated, but they are rolling out a new look slowly)

- Thorough statistics gathering and reporting

- Support is quick, usually responding in < 1 hour. When a problem really turns out to be a bug, they've put me in direct contact with development to fix it or find a temporary workaround

- Deliverability of emails are better than other systems I've tested (the emails get sent and arrive when I plan, and look just like I designed them in the system)

- Lots of email tools - split testing, inbox previewing, spam checker

- Free training sessions and direct one-on-one onboarding with the owner

- Offers an Enterprise edition (several clients of mine specifically needed this) Review collected by and hosted on G2.com.

What do you dislike?

- There is no price point for small senders (as in, send only a few emails a month or to very small groups), and there is no free tier account. They target high volume senders and enterprise customers primarily

- Campaign builder options include a WYSIWYG and a drag-and-drop builder. The builder is fun to use and emails are true to design, but there is a lack of templates right now Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

My clients have solved one of their biggest issues using Pinpointe - how do I reliably communicate marketing material to and manage all of my customer contacts? With integration into SalesForce, and an API available, my clients love the robustness and reliability of Pinpointe, as well as the ability to integrate it into their existing workflows. Review collected by and hosted on G2.com.

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Director of Design
Financial Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Support is helpful. You typically get a reply within an hour and the support staff is​ ​​very ​knowledgeable ​

​Inbox / Deliverability has been better than other systems​ we​ tested.

Great testing tools to help improve results - multi-variant /split testing, inbox preview in 25+ inboxes and pre-flight spam checker Review collected by and hosted on G2.com.

What do you dislike?

Pinpointe doesn't have a price point for small senders, or a free account. Pinpointe targets higher volume senders and Enterprises. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Highly recommended. I have used several other services and Pinpointe has been the best by far. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We've been able to grow our mailing list, maintain current subscribers and increase engagement drastically. Review collected by and hosted on G2.com.

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Recruitment Support Specialist
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Personally, my favorite feature is being able receive a granular report of email campaign statistics. To find out how many bounces, unsubscribes, opens, and clicks is very useful information to use when it comes to moving forward with the leads/prospects. This info can be extracted into an excel file which helps sharing this information a breeze. Review collected by and hosted on G2.com.

What do you dislike?

Depending on the amount of contacts, when I'm in the middle of uploading a list I get bumped out and have to submit a request to increase my dataset. This costs a bit of extra time but nothing major. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Templates can be easily personalized to fit your company's brand! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're getting much more in depth statistics of what our email campaigns are providing us with. It's helpful for us to see exactly what's happening with the emails we're sending out thus enabling us to tweak our methods. Review collected by and hosted on G2.com.

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Broker / Principal
Investment Management
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Tools that allow me to create campaigns without coding and to test and preview them in multiple browsers and email services (how will my it appear in Yahoo, Gmail, Outlook, etc).

Review collected by and hosted on G2.com.

What do you dislike?

They don't have a free account for people with tiny lists, but they give a 2 week trial. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do the 2 week trial and have support help you to make the most of the trial. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

My emails used to look different in different browsers, which made coding very difficult. Their drag and drop designer is very helpful in making emails that work across platforms. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I only got to experience it last year but u really enjoyed the program put really helped me at work. Review collected by and hosted on G2.com.

What do you dislike?

They don't have a price point that is competitive for small senders, nor do they have a free account. Their target is higher volume and Enterprise The Campaign Builder is very easy to use and intuitive, however I would like to see additional templates added or more options for layouts within these templates Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The deliverability is also better than any other system we have tested and they include great testing tools allowing for multi-variant/split testing. My favorite tool is the inbox preview which shows you 25+ inboxes and includes a pre-flight spam checker. Currently I am using their Enterprise edition which allows me to create dedicated sub accounts with an administrator account and additional configuration options. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It's easy to create emails and to track your open rate. The spam checker is great. Review collected by and hosted on G2.com.

What do you dislike?

Low deliverability rate. It seems like nothing ever makes it to the inbox. During tests, I started finding that many emails were not even making it to certain providers and were blocked before ever even getting there. They weren't even going to spam. I eventually left pinpointe and have much better results elsewhere. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It allows to increase return traffic. Review collected by and hosted on G2.com.

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UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Great testing tools to help improve results - multi-variant /split testing, inbox preview in 25+ inboxes and pre-flight spam checker

High quality, informative​ ​sta​tistics​​​ ​and reporting

Support is helpful. You typically get a reply within an hour and the support staff is​ ​​very ​knowledgeable ​ Review collected by and hosted on G2.com.

What do you dislike?

There are some UI performance issues, but they are fixing them Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Very helpful with hotmail Review collected by and hosted on G2.com.

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UG
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The drag and drop feature into emails, the cloud hosted application easy to use on desktop computers Review collected by and hosted on G2.com.

What do you dislike?

The mobile operating system is a littl harder to setup and use Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Mobile application ease could improve Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Storage and archiving paper documents Review collected by and hosted on G2.com.

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CV
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Simple and thorough. Easy to teach new employees to use. Review collected by and hosted on G2.com.

What do you dislike?

There is not a whole lot of things that really bother me about this. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Just helping to be more organized and thorough with the whole process. Review collected by and hosted on G2.com.

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UP
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Really user friendly, good navigation, helps a lot. Review collected by and hosted on G2.com.

What do you dislike?

Set up was difficult initially but was manageable. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do your research and find out if it’s the right product. There are many alternatives equally as good so find the right fit for your company ! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

On demand pin pointing Review collected by and hosted on G2.com.

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