# Pinpointe On-Demand Reviews **Vendor:** Pinpointe On-Demand **Category:** [Email Marketing Software](https://www.g2.com/categories/email-marketing) **Average Rating:** 4.5/5.0 **Total Reviews:** 34 ## About Pinpointe On-Demand Pinpointe is an email marketing vendor, headquartered in Silicon Valley CA. Pinpointe’s multi-level structured Email Marketing is designed for businesses and agencies sending high email volumes. Pinpointe is a collaborative platform where marketing teams can create, develop, send and track successful email marketing campaigns at scale. Whether you’re managing a single team or hundreds of teams, partners or agency customers, Pinpointe’s multi-level account structure aligns with your business operations. Pinpointe’s multi-team structure, collaborative features, easy to navigate user interface and concierge support make your teams more efficient, so you have more time to focus on taking your email program further. Top Verticals / Applications Served: - Publishers / e-media - Universities - Franchises - Partner Networks / Channel Partner Programs - Multi-office / multi-division companies - Salesforce Marketing Cloud Users (Non retail/branded) - Marketing Agencies ## Pinpointe On-Demand Pros & Cons **What users like:** - Users value the **powerful reporting** capabilities of Pinpointe On-Demand, enhancing their overall marketing strategies. (1 reviews) - Users value the **great customer support** of Pinpointe On-Demand, enhancing their overall experience with the product. (1 reviews) - Users appreciate the **powerful reporting** and excellent customer support of Pinpointe On-Demand, enhancing their analytics experience. (1 reviews) **What users dislike:** - Users find the **high cost** of Pinpointe On-Demand to be a significant drawback despite its features. (1 reviews) - Users find the **outdated design** of Pinpointe On-Demand to be a drawback, affecting usability and experience. (1 reviews) - Users find the **outdated interface design** of Pinpointe On-Demand frustrating and not user-friendly. (1 reviews) ## Pinpointe On-Demand Reviews ### 1. Robust B2B Email Automation with GDPR Compliance **Rating:** 3.5/5.0 stars **Reviewed by:** Givan C. | Key Account Specialist, Import and Export, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Pinpointe On-Demand?** What I like most about Pinpointe On-Demand is how well it balances powerful B2B email automation with built-in GDPR compliance. Its GDPR-focused tools are native and straightforward, including consent tracking, one-click unsubscribe, data retention controls, and audit-ready logs. This takes a huge compliance burden off our team operating in the DACH region. The drip campaign builder is reliable and easy to configure, so we can automate lead nurturing without constant manual follow-ups. Leads from demos, downloads, and webinars get consistent, timed messaging that moves them into the CRM pipeline. List segmentation is flexible enough to split audiences by industry, company size, engagement, and language region (German / Austrian / Swiss), letting us send targeted, relevant emails instead of generic blasts. Email deliverability is strong, with dedicated IP options and good inbox placement, which is critical for B2B outreach where missed emails mean missed opportunities. **What do you dislike about Pinpointe On-Demand?** First, the user interface and campaign builder navigation feel somewhat dated. Simple tasks like editing automation paths, adjusting segment rules, or rearranging email content can take extra clicks, and the layout isn’t as intuitive as modern marketing platforms. A more streamlined, modern UI would speed up daily workflow. Second, advanced personalization and dynamic content options are somewhat basic. We can use simple merge tags for names or company fields, but we can’t easily build fully dynamic content blocks that change based on lead score, CRM deal stage, or past engagement without workarounds. Deeper dynamic content would let us deliver more relevant messaging at scale. **What problems is Pinpointe On-Demand solving and how is that benefiting you?** I use Pinpointe On-Demand to centralize our email marketing, automate consistent follow-ups, improve message targeting, ensure GDPR compliance, and track campaign performance, boosting lead engagement and sales opportunities in the DACH region. ### 2. Best for email marketing **Rating:** 3.5/5.0 stars **Reviewed by:** Tejas A. | Application Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2025 **What do you like best about Pinpointe On-Demand?** Pinpointe On-Demand for its powerful reporting, great customer support **What do you dislike about Pinpointe On-Demand?** Some what outdated user interface and high cost **What problems is Pinpointe On-Demand solving and how is that benefiting you?** It helps particularly in the B2B sector and it is a email marketing and automation platform ### 3. Pinpointe at Old Salt Fishing Foundation: Powerful Platform - Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jim A. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2020 **What do you like best about Pinpointe On-Demand?** I came to Pinpointe as a relatively unsophisticated email marketer. I found a service that was both powerful and intuitive, analytics that made sense and a pricing structure that was very competitive. Perhaps the thing I like best is professional and technical support I receive. Pinpointes staff are responsive, sharp as they come and very thorough. **What do you dislike about Pinpointe On-Demand?** I dislike that as a fellow on the east coast I am dragging someone out of bed at 4am on the west coast at least once a month. Actually, this may be what they dislike:) **Recommendations to others considering Pinpointe On-Demand:** Bring your email marketing "opportunities".... the folk at Pinpointe and the email service they provide are up to the challenge. **What problems is Pinpointe On-Demand solving and how is that benefiting you?** Pinpointe has: 1. Helped Old Salt improve program, sponsor and angler communications immensely. 2. Provided the central acquisition tool, driving our growth in tournament participation and revenue. Old Salt hosts the 2 largest (most teams and biggest payouts) King Mackerel fishing tournaments in the United States. 3. The Old Salt online store is a critical funding source for the Foundation. Email marketing (Pinpointe) drives the bulk of our business in the store. We have seen a doubling of store revenue for 2 years running, now. The pinpointe service and staff have been instrumental in this endeavor. ### 4. Great for custom emails. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Maryland L. | Marketing | Video Production | Social Media, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2020 **What do you like best about Pinpointe On-Demand?** I like how easy it is to use PinPointe and the customer service is outstanding. As a manager of a marketing agency, I recommend PinPointe highly. **What do you dislike about Pinpointe On-Demand?** Not much.I don't have any ligit complaints **Recommendations to others considering Pinpointe On-Demand:** Use it. **What problems is Pinpointe On-Demand solving and how is that benefiting you?** The internal spam checker is awesome and the custom features make the emails look great. ### 5. Versatile and Comprehensive **Rating:** 5.0/5.0 stars **Reviewed by:** Matt P. | Business Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Pinpointe On-Demand?** The best part about Pinpointe is that it allows my company to generate revenue and keep contact information at the same time. Please it has comprehensive reporting that allows us to make meaningful changes to our campaign. **What do you dislike about Pinpointe On-Demand?** So far, I haven't found anything I don't like, which the expectation that I can only have one "segment" per contact. Other than that, Pinpointe has exceeded my expecations. **Recommendations to others considering Pinpointe On-Demand:** If you are using another service, definitely take a look at Pinpointe. Great product and great customer service **What problems is Pinpointe On-Demand solving and how is that benefiting you?** Pintpointe on demand allows us to be nimble and responsive. It does this by saving us time and allowing us to engage faster and better than before. Plus it allows us to generate a higher ROI. ### 6. Pinpointe exceeded our expectations and is an integral part of our business. **Rating:** 5.0/5.0 stars **Reviewed by:** Danny B. | Sales Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2021 **What do you like best about Pinpointe On-Demand?** Exceptional customer service, ease of use, understanding of our needs and extremely complimentary of our needs. We send e-blasts so regularly that we need a service that can attend to any issues or problems that may occur on our end or on theirs. All issues we have had have been immediately resolved without hindering our day-to-day job. The results of e-mail campaigns meet our standards and it is easy to pull the statistics we need to ensure satisfactory results. We are able to improve our database because of the tools that Pinpointe provides, such as exporting hard bounces for e-mail marketing campaigns. With as little experience as I have in HTML building, Pinpointe's campaign builder and HTML upload method has allowed me to easily customize and fix any issues that may occur due to broken HTML **What do you dislike about Pinpointe On-Demand?** The auto generated PDF isn't customizable to what we'd like to have, but this is nothing that we dislike...we love all of the services we get from them. **What problems is Pinpointe On-Demand solving and how is that benefiting you?** Pinpointe helps us solve the most important issue of any business; how can we best market the products wanting to be sold? With strong open-rate and click-rate percentages from the e-mail marketing campaigns we send, resulting in active buyers of the products being sold. It also helps us clean our data up, realizing that we have some subscribers who need to have their information updated. ### 7. Innovative system to send advertising and surveys! **Rating:** 4.5/5.0 stars **Reviewed by:** Fabrizio L. | Consulting Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2021 **What do you like best about Pinpointe On-Demand?** For us, this software is incredible, it offers different characteristics within a single system, variety and security, the result obtained by each of its tools is incredible, each one works and works correctly, the system Pinpointe has tools to carry out digital marketing, surveys and a comment system which is great so that users can offer an opinion or leave a review of the campaigns and thus can be used as future improvements. **What do you dislike about Pinpointe On-Demand?** We do not have any kind of problem regarding the system, it seems to me that it has been very complete and each one of the tools is very intuitive, the design system can improve in the future as well as that of surveys, but by entering more colors, texts or templates to offer something Innovative and fresh designs, yet it does not affect the functionality of the tools at all are optional ideas. **Recommendations to others considering Pinpointe On-Demand:** In short, I recommend them, we have not had any kind of inconvenience and we have received a large number of responses from users and the increase in our traffic from the software for us the system works very well and achieves great objectives. I recommend it. **What problems is Pinpointe On-Demand solving and how is that benefiting you?** Marketing is much more massive reaching large numbers of customers and increasing our traffic, so the problem is solved with Pinpointe On-Demand a system very different from others because it not only offers a marketing and analytical system as systems usually offer, to in turn we can carry out surveys and reviews by users so it is very complete since we can not only expand marketing and traffic both in networks and on the web, as well as we can improve each advertising in the future. ### 8. Pinpointe Flexibility, Expertise and Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Rob M. | Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2021 **What do you like best about Pinpointe On-Demand?** We appreciated the flexibility the Pinpointe team provided to create a plan that worked best for our client. Throughout the sales, setup and maintenance processes we always found exceptional availability from the team. They lead with excellent customer service and that has never left the business relationship. Whether we were discussing initial setup, customization with APIs, or metrics and reporting Pinpointe always brought a high level of expertise that matched our needs. **What do you dislike about Pinpointe On-Demand?** We are in our second year with Pinpointe and do not have any dislikes. **What problems is Pinpointe On-Demand solving and how is that benefiting you?** Pinpointe was selected as a mass mail service that could protect our client from mail-related domain damage while adding mail campaign metrics and a very intuitive user interface. The metrics and reporting tools were an unexpected plus. They are used by our team and be client end users to optimize their mail campaigns. ### 9. Pinpointe makes creating email blasts easy! **Rating:** 4.5/5.0 stars **Reviewed by:** Samantha B. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2020 **What do you like best about Pinpointe On-Demand?** We utilize the drag and drop campaign builder the most. It makes creating email blasts quick and easy. Uploading new contact lists is fast and painless. If I ever run into an issue or have a question, the message option gets me in direct contact with someone who can help work with me to solve the problem. Responses are always speedy and helpful. Overall, Pinpointe is easy to use and makes my job easier. **What do you dislike about Pinpointe On-Demand?** The only downside I have run in to is the difficulty of editing the blocks within an email / manipulating the shapes and lengths. We are a small marketing department so we don't have the time to code our own emails. So the builder is our easiest way to build emails; however I wish there was a little more freedom to edit shapes and designs within the builder. **What problems is Pinpointe On-Demand solving and how is that benefiting you?** I love the feature of sending test emails. We have a lot of departments in our company and most want to see what we are sending out. It's nice to be able to send them a preview email prior to sending it out. We have also been able to set up our first drip campaign within Pinpointe. The Pinpointe team helped us work with our IT team to set this up and made it easy for us to accomplish. ### 10. Everything you need from an Email Service Provider plus great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** John R. | VP, Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2021 **What do you like best about Pinpointe On-Demand?** Their platform is very easy to use. But it's the customer service that really sets Pinpointe apart. **What do you dislike about Pinpointe On-Demand?** Their user interface is a bit dated, but I hear that may be changing soon! **What problems is Pinpointe On-Demand solving and how is that benefiting you?** Across all our brands we send more than 20 newsletters each week. Pinpointe has helped us to create a very efficient process for setting up and sending these newsletters. Our newsletter open and click rates went up almost immediately when we started using Pinpointe. In addition, we send a multitude of emails to promote events, webinars, premium reports, etc. The drag-and-drop email builder in Pinpointe has made creating these mobile-friendly e-blasts easier than ever. ### 11. Pinpointe Customer for over 10 Years **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle B. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2021 **What do you like best about Pinpointe On-Demand?** Their program has made it easy for us to manage our 5 different store databases and email market to each of them using stored footer templates that are easily accessible when we want to change to a different location. Customer support is amazing, especially Brian! Always quick to respond and solve any technical issues or questions we have. **What do you dislike about Pinpointe On-Demand?** More in program image editing tools. Currently we manage image editing in photoshop before uploading. Would be nice to see a problem and be able to edit image in Pinpointe after the upload. **What problems is Pinpointe On-Demand solving and how is that benefiting you?** Quicker response from customers on on e-commerce site thru links ### 12. Outstanding customer service and tech support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2020 **What do you like best about Pinpointe On-Demand?** We have used many ESPs over my tenure with this company, and Pinpointe has by far the most responsive and easy to work with tech support in the industry. Multiple options are available for you to reach out to them, including site chat. I've never had to wait long to receive a thorough explanation, fix, and/or walk-through from the team regarding any issues I've bumped up against. **What do you dislike about Pinpointe On-Demand?** I would like to be able to fully edit the HTML in both editors they have available. **What problems is Pinpointe On-Demand solving and how is that benefiting you?** We have been utilizing segmentation options extensively to ensure that we are sending targeted messaging to our customers on topics that they want to hear about. Our industry spans many sub-specialties as well as an audience that ranges from novice to skilled tradesmen and builders, so we want to be sure we're not over or under informing any one group. ### 13. Easy to use and great reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2021 **What do you like best about Pinpointe On-Demand?** The email builder is easy to use and provides great functionality. The reporting is also robust. **What do you dislike about Pinpointe On-Demand?** I think database management could be easier to use and navigate. I wish the list builder was simpler too **What problems is Pinpointe On-Demand solving and how is that benefiting you?** It's good to use for sales prospecting without overloading our current CRM with contacts. ### 14. Outstanding Company/Service **Rating:** 5.0/5.0 stars **Reviewed by:** SHERRI N. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2020 **What do you like best about Pinpointe On-Demand?** Excellent company to work with Excellent training and support teams Good product functionality Great reporting capabilities Always fair pricing Stands above all other ESPs for email marketing **What do you dislike about Pinpointe On-Demand?** There is nothing that I can think of that I dislike. Even when there is a "wish I had" - they put on their list to try to accommodate at a future date. **Recommendations to others considering Pinpointe On-Demand:** There is no comparison to working with Pinpointe versus working with other email service providers or CRMs that have email marketing functionality - PP offers a great product and the best service/support ever! **What problems is Pinpointe On-Demand solving and how is that benefiting you?** Really not solving any problems -- trying to get to a point where all automated reports provide exact data to send to my clients. Benefits include all PP currently has available. ### 15. Pinpointe has been great to work with over the last year. **Rating:** 5.0/5.0 stars **Reviewed by:** Heather V. | Associate Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2020 **What do you like best about Pinpointe On-Demand?** The support team provides a level of customer service that is often lacking. If I have an issues I can use the chat box to solve an issue asap. **What do you dislike about Pinpointe On-Demand?** I do would like design of the emails to allow for some variations from their suggested formats or basic blocks. **What problems is Pinpointe On-Demand solving and how is that benefiting you?** Pinpointe has great reporting features on the email campaigns. It has been a great tool to understand how our clients view our emails and what gets us the best results. ### 16. An excellent product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2021 **What do you like best about Pinpointe On-Demand?** Pinpointe product/team that is great even when you have no industry or ESP knowledge. In fact, they helped us set the bar and gave us proper metrics to help scale our emailing, while improving our reputation. They held our hand every step of the way! **What do you dislike about Pinpointe On-Demand?** Cannot be used as an SMTP relay. This is not a dislike as much as it is, a disadvantage. This would allow marketing not just to Pinpointe prospects but also to internal clients. **Recommendations to others considering Pinpointe On-Demand:** Pinpointe takes quality and deliverability very seriously, other ESPs do not. **What problems is Pinpointe On-Demand solving and how is that benefiting you?** Industry knowledge is a big deal. Given that when we started, we had no idea what to do to get our email delivered to people's inboxes, the training knowledge is just priceless. ### 17. Satisfied long-term customer **Rating:** 5.0/5.0 stars **Reviewed by:** Emerson S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2021 **What do you like best about Pinpointe On-Demand?** Timed distribution Easy list segmentation **What do you dislike about Pinpointe On-Demand?** Pricing could have intermediate use tier **What problems is Pinpointe On-Demand solving and how is that benefiting you?** • International distribution is great with timed delivery. (We can deliver at 9 a.m. for any time zone. • Lists can be segmented in many ways to reach certain regions or frequency of opens. ### 18. Great service that allows for HTML editing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2021 **What do you like best about Pinpointe On-Demand?** I really like that this gives me the availability to create custom branded templates and I can view or edit the HTML code when using the WYSIWYG editor. **What do you dislike about Pinpointe On-Demand?** Nothing - it all works good and when I have a problem their help desk is there to assist. **What problems is Pinpointe On-Demand solving and how is that benefiting you?** We using Pinpointe to keep in contact with our customers. ### 19. Intuitive Interface & High-Quality Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Maggie R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2020 **What do you like best about Pinpointe On-Demand?** The pre-flight spam checker has helped us tremendously when sending out campaigns. Their interface is intuitive and they provide an amazing support staff (shoutout to Brian), which usually replies within an hour if we ever have any questions. What we like most about Pinpointe is their high-quality reporting. The information they offer is unlike any other service we’ve used, including click maps, link reports, and campaign quality scores. **What do you dislike about Pinpointe On-Demand?** More variety of templates would be helpful. **Recommendations to others considering Pinpointe On-Demand:** We recommend using their batch capabilities when sending out campaigns to pinpoint successful times when your contacts are most likely going to open your campaigns. **What problems is Pinpointe On-Demand solving and how is that benefiting you?** We are attempting to lower our spam rate using strategies shared by the Pinpointe team. We have benefited so much from the high-quality reporting to better understand how our contacts are engaging with our campaigns. ### 20. Vice President **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2020 **What do you like best about Pinpointe On-Demand?** Programming Flexibility and Cooperation with us as the end-user. **What do you dislike about Pinpointe On-Demand?** The training provided is great, however, takes longer to become skilled at it. **What problems is Pinpointe On-Demand solving and how is that benefiting you?** Keeping our domain clean. Quick Hard-Hitting Emails Follow Ups Anaylitics ### 21. One of the best tools that I have come across **Rating:** 5.0/5.0 stars **Reviewed by:** Peter "webdoc" M. | Founder & President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2020 **What do you like best about Pinpointe On-Demand?** Great, responsive support and dedicated account manager. Typically get a reply within an half hour and the support staff is very knowledgeable and helpful **What do you dislike about Pinpointe On-Demand?** the tool is very helpful but some of the older templates do not work and should be removed **Recommendations to others considering Pinpointe On-Demand:** They are very helpful and when you call you actually talk to a real person that works for the company and is not some person in a call center that does not know anything. **What problems is Pinpointe On-Demand solving and how is that benefiting you?** Have been able to eliminate the need for a html coder and able to build the email campaigns on my own. Huge cost removed. ### 22. Easy to use, great performance, recommend to all my clients **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher B. | Freelance Web and Software Developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2017 **What do you like best about Pinpointe On-Demand?** Background: I'm a freelance web developer who often works with companies looking to also use some kind of email marketing client, SEO, etc. I recommend Pinpointe to every single one of my clients. It's an easy-to-use application, the support team and development team are very responsive and helpful, and it hits all the right notes for managing contacts and sending marketing emails en masse. - Like I said, clean, easy to use UI (little outdated, but they are rolling out a new look slowly) - Thorough statistics gathering and reporting - Support is quick, usually responding in < 1 hour. When a problem really turns out to be a bug, they've put me in direct contact with development to fix it or find a temporary workaround - Deliverability of emails are better than other systems I've tested (the emails get sent and arrive when I plan, and look just like I designed them in the system) - Lots of email tools - split testing, inbox previewing, spam checker - Free training sessions and direct one-on-one onboarding with the owner - Offers an Enterprise edition (several clients of mine specifically needed this) **What do you dislike about Pinpointe On-Demand?** - There is no price point for small senders (as in, send only a few emails a month or to very small groups), and there is no free tier account. They target high volume senders and enterprise customers primarily - Campaign builder options include a WYSIWYG and a drag-and-drop builder. The builder is fun to use and emails are true to design, but there is a lack of templates right now **What problems is Pinpointe On-Demand solving and how is that benefiting you?** My clients have solved one of their biggest issues using Pinpointe - how do I reliably communicate marketing material to and manage all of my customer contacts? With integration into SalesForce, and an API available, my clients love the robustness and reliability of Pinpointe, as well as the ability to integrate it into their existing workflows. ### 23. #1 Email Marketing Service by Far **Rating:** 5.0/5.0 stars **Reviewed by:** Jose V. | Director of Design, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2017 **What do you like best about Pinpointe On-Demand?** Support is helpful. You typically get a reply within an hour and the support staff is​ ​​very ​knowledgeable ​ ​Inbox / Deliverability has been better than other systems​ we​ tested. Great testing tools to help improve results - multi-variant /split testing, inbox preview in 25+ inboxes and pre-flight spam checker **What do you dislike about Pinpointe On-Demand?** Pinpointe doesn't have a price point for small senders, or a free account. Pinpointe targets higher volume senders and Enterprises. **Recommendations to others considering Pinpointe On-Demand:** Highly recommended. I have used several other services and Pinpointe has been the best by far. **What problems is Pinpointe On-Demand solving and how is that benefiting you?** We've been able to grow our mailing list, maintain current subscribers and increase engagement drastically. ### 24. Fantastic email marketing tool for our medium-size business. **Rating:** 4.5/5.0 stars **Reviewed by:** Alex A. | Recruitment Support Specialist, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2017 **What do you like best about Pinpointe On-Demand?** Personally, my favorite feature is being able receive a granular report of email campaign statistics. To find out how many bounces, unsubscribes, opens, and clicks is very useful information to use when it comes to moving forward with the leads/prospects. This info can be extracted into an excel file which helps sharing this information a breeze. **What do you dislike about Pinpointe On-Demand?** Depending on the amount of contacts, when I'm in the middle of uploading a list I get bumped out and have to submit a request to increase my dataset. This costs a bit of extra time but nothing major. **Recommendations to others considering Pinpointe On-Demand:** Templates can be easily personalized to fit your company's brand! **What problems is Pinpointe On-Demand solving and how is that benefiting you?** We're getting much more in depth statistics of what our email campaigns are providing us with. It's helpful for us to see exactly what's happening with the emails we're sending out thus enabling us to tweak our methods. ### 25. I've been using Pinpointe for 3 years for more than one business **Rating:** 5.0/5.0 stars **Reviewed by:** Ben W. | Broker / Principal, Investment Management, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2017 **What do you like best about Pinpointe On-Demand?** Tools that allow me to create campaigns without coding and to test and preview them in multiple browsers and email services (how will my it appear in Yahoo, Gmail, Outlook, etc). **What do you dislike about Pinpointe On-Demand?** They don't have a free account for people with tiny lists, but they give a 2 week trial. **Recommendations to others considering Pinpointe On-Demand:** Do the 2 week trial and have support help you to make the most of the trial. **What problems is Pinpointe On-Demand solving and how is that benefiting you?** My emails used to look different in different browsers, which made coding very difficult. Their drag and drop designer is very helpful in making emails that work across platforms. ### 26. Pinepointe review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2018 **What do you like best about Pinpointe On-Demand?** I only got to experience it last year but u really enjoyed the program put really helped me at work. **What do you dislike about Pinpointe On-Demand?** They don't have a price point that is competitive for small senders, nor do they have a free account. Their target is higher volume and Enterprise The Campaign Builder is very easy to use and intuitive, however I would like to see additional templates added or more options for layouts within these templates **What problems is Pinpointe On-Demand solving and how is that benefiting you?** The deliverability is also better than any other system we have tested and they include great testing tools allowing for multi-variant/split testing. My favorite tool is the inbox preview which shows you 25+ inboxes and includes a pre-flight spam checker. Currently I am using their Enterprise edition which allows me to create dedicated sub accounts with an administrator account and additional configuration options. ### 27. Low deliverability rates **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2018 **What do you like best about Pinpointe On-Demand?** It's easy to create emails and to track your open rate. The spam checker is great. **What do you dislike about Pinpointe On-Demand?** Low deliverability rate. It seems like nothing ever makes it to the inbox. During tests, I started finding that many emails were not even making it to certain providers and were blocked before ever even getting there. They weren't even going to spam. I eventually left pinpointe and have much better results elsewhere. **What problems is Pinpointe On-Demand solving and how is that benefiting you?** It allows to increase return traffic. ### 28. They will make it work for you ! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2017 **What do you like best about Pinpointe On-Demand?** Great testing tools to help improve results - multi-variant /split testing, inbox preview in 25+ inboxes and pre-flight spam checker High quality, informative​ ​sta​tistics​​​ ​and reporting Support is helpful. You typically get a reply within an hour and the support staff is​ ​​very ​knowledgeable ​ **What do you dislike about Pinpointe On-Demand?** There are some UI performance issues, but they are fixing them **What problems is Pinpointe On-Demand solving and how is that benefiting you?** Very helpful with hotmail ### 29. Great reliable system for sending information **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2017 **What do you like best about Pinpointe On-Demand?** The drag and drop feature into emails, the cloud hosted application easy to use on desktop computers **What do you dislike about Pinpointe On-Demand?** The mobile operating system is a littl harder to setup and use **Recommendations to others considering Pinpointe On-Demand:** Mobile application ease could improve **What problems is Pinpointe On-Demand solving and how is that benefiting you?** Storage and archiving paper documents ### 30. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2018 **What do you like best about Pinpointe On-Demand?** Simple and thorough. Easy to teach new employees to use. **What do you dislike about Pinpointe On-Demand?** There is not a whole lot of things that really bother me about this. **What problems is Pinpointe On-Demand solving and how is that benefiting you?** Just helping to be more organized and thorough with the whole process. ### 31. Great Product! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2017 **What do you like best about Pinpointe On-Demand?** Really user friendly, good navigation, helps a lot. **What do you dislike about Pinpointe On-Demand?** Set up was difficult initially but was manageable. **Recommendations to others considering Pinpointe On-Demand:** Do your research and find out if it’s the right product. There are many alternatives equally as good so find the right fit for your company ! **What problems is Pinpointe On-Demand solving and how is that benefiting you?** On demand pin pointing ### 32. Good analytics **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2017 **What do you like best about Pinpointe On-Demand?** Good analytics, easy to export reports. Nice templates. **What do you dislike about Pinpointe On-Demand?** Awkward account setup, not easy to update account or make changes **What problems is Pinpointe On-Demand solving and how is that benefiting you?** Testing different solutions, looking for simple editors with good templates ### 33. Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2017 **What do you like best about Pinpointe On-Demand?** Fluid, easy to use. Color isnt bland. **What do you dislike about Pinpointe On-Demand?** Nothing. Its easy to use, so far no issues **What problems is Pinpointe On-Demand solving and how is that benefiting you?** Unsure ### 34. Pinpointe is a Critical Component of Demand Generation & Nurturing Campaigns **Rating:** 5.0/5.0 stars **Reviewed by:** Donna P. | Vice President, Marketing, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2014 **What do you like best about Pinpointe On-Demand?** Pinpointe’s email marketing solution is one of the few email vendors in the market that is able to meet our closed-loop marketing objectives. Our marketing department needs to accurately track and analyze our email marketing program efficiency and Pinpointe has advanced targeting and segmentation tools that go beyond the basics of simple email marketing. It’s also important for us to be able to send personalized and targeted emails on behalf of our sales and lead development teams. With Pinpointe we can choose, for each contact in our database, whom each email campaign appears to be coming from. **What do you dislike about Pinpointe On-Demand?** Great tool for our needs - they continue to improve various features and the UI as well to continue to make the system very easy to use. **What problems is Pinpointe On-Demand solving and how is that benefiting you?** Capturing the attention of cold leads - by using Pinpointe we've been able to increase the daily/weekly volume of campaigns we run and therefore warm leads faster and accelerate our lead qualification cycle ## Pinpointe On-Demand Discussions - [What is Pinpointe On-Demand used for?](https://www.g2.com/discussions/what-is-pinpointe-on-demand-used-for) - [View Pinpointe On-Demand pricing details and edition comparison](https://www.g2.com/products/pinpointe-on-demand/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+02%3A23%3A09+-0500&secure%5Bsession_id%5D=a5f58390-45df-4591-a13d-4ab0856deef8&secure%5Btoken%5D=6fd95be159c176aad2cd8f57491fd7c5b9aff3e1c08b435a210d2cd59659ed4d&format=llm_user) ## Pinpointe On-Demand Features **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Diagnosis** - IP Address - Domains - Content - Policy Compliance **Tracking** - Processing Time - Placement - Open Rate - Time to Open - Alerts **Reporting** - Campaign Performance - Domain Reputation - Brand Reputation - Blacklist and Whitelist **Agentic AI - Email Deliverability** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Reporting & Analytics** - A/B Testing - Basic Reporting **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - E-Commerce Integration ## Top Pinpointe On-Demand Alternatives - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - 4.3/5.0 (12,657 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,440 reviews) - [Campaign Monitor](https://www.g2.com/products/campaign-monitor/reviews) - 4.1/5.0 (699 reviews)