PestPac by WorkWave Reviews & Product Details

PestPac by WorkWave is pest control software built specifically for pest control companies — from single-location owner-operators to national enterprises managing multiple branches. More than 65 of PCT Magazine's Top 100 pest control companies run their businesses on PestPac, and operators who use the platform grow 55% faster on average. Unlike general field service software adapted for pest control, PestPac is purpose-built for the industry. That means features like WDO termite inspection reporting, integrated pest management (IPM) workflows, multi-unit building management, chemical tracking, and regulatory compliance tools are built in from the ground up — not bolted on as afterthoughts. PestPac gives office teams a single platform to manage scheduling, dispatch, customer accounts, billing, invoicing, and accounting. Smart scheduling and route optimization tools automatically sequence technician stops to reduce drive time and fit more jobs per day — with no per-route fee. Advanced reporting and business analytics give managers visibility into performance, productivity, and revenue trends without digging through spreadsheets. In the field, PestPac's mobile app keeps technicians connected at every job. Techs can view job details, update service records, capture customer signatures, complete digital inspection forms, track materials used, and collect payments — all from their phone or tablet. Real-time sync between field and office eliminates the back-and-forth that slows down operations and creates errors. PestPac also includes built-in tools to attract and retain customers: a self-service customer portal, automated appointment reminders and follow-up communications, lead management, eCommerce, and marketing automation for email drip campaigns. The platform integrates with print and digital marketing services, making it a true end-to-end growth platform for pest control businesses. PestPac offers three tiers — Small Business, Professional, and Enterprise — so companies only pay for what they need. Enterprise users get multi-branch management, API integrations, auditor reports, and advanced business analytics through Wavelytics, PestPac's built-in decision intelligence tool. For pest control companies looking to out-sell, out-service, and out-perform the competition, PestPac is the platform built to get them there.

Seller

WorkWave

Discussions

PestPac by WorkWave Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Shayla Spradley

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

PestPac by WorkWave Integrations

(3)

Verified by PestPac by WorkWave

PestPac by WorkWave Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is PestPac by WorkWave, and what problem is it built to solve?

PestPac by WorkWave is a software solution for field service and logistics businesses, intended to help them improve efficiency and productivity. The product description highlights route optimization, scheduling, dispatching, customer relationship management, and invoicing, with WorkWave serving industries that include pest control, lawn care, and cleaning services.

What languages does PestPac by WorkWave support?

PestPac by WorkWave supports 1 language: English.

What company sizes and industries is PestPac by WorkWave the best fit for?

PestPac by WorkWave has a strong presence among positive reviewers at small and mid-sized businesses, particularly in service-related industries. The most represented segments include:

How long does it take to implement PestPac by WorkWave across a team?

Implementation timelines vary, but 1–3 months is the most commonly reported time to go live. Other reported timelines include:

What customer support options does PestPac by WorkWave provide, and how do users find the overall support experience?

Support is available through phone, email/help desk, and chat, alongside self-service resources. The support experience is mixed: users value knowledgeable, helpful assistance, but also describe slow responses, long phone waits, and inconsistent guidance.

What is the experience like for teams switching to PestPac by WorkWave from another tool?

Switching to PestPac by WorkWave has often meant moving from other pest-service or field-service systems, including FieldRoutes, ServSuite, Jobber, and GorillaDesk. The reasons include needing stronger routing, reporting, mobile tools, or pest-specific workflows; users also describe the transition as demanding when data conversion or setup is complicated.

What features or capabilities could make PestPac by WorkWave even more useful?

PestPac by WorkWave could be more useful with improvements that make everyday workflows easier to configure, navigate, and connect. Recurring opportunities include:

G2 reviews are authentic and verified.

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Tom D.

Small-Business (50 or fewer emp.)

1/7/2024

"Elevating Excellence: Going Beyond the Standard with the Industry Titans!"

4.5/5

What do you like best about PestPac by WorkWave?

Overall it is the most complete software for all phases of the pest management industry. From routing residential routes to maintaining detailed records for food processing plants. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

My biggest complaint with Pestpac is the CRM aspect of it. It's extremely frustrating to have to copy and paste email messages to customers accounts. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

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Hello - thank you for sharing your thoughts on PestPac! We are so happy you are finding success with our products and have passed along all of your comments. Thank you! -WorkWave

Michael T.

VP Finance

Mid-Market (51-1000 emp.)

1/8/2024

"Fantastic People but Outdated Software"

4/5

What do you like best about PestPac by WorkWave?

The folks at workwave that help make this antiquated system work in the modern world. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

Multi unit module that we pay extra for cuts off our technicians comments in a unit inspection summary report. Pestpac mobile has a lot of limitations. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

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Hello - thank you for sharing your thoughts on PestPac! We have passed along all of your comments and appreciate your feedback! -WorkWave

Verified User in Computer Software

Small-Business (50 or fewer emp.)

1/7/2024

"Pest pac review"

5/5

What do you like best about PestPac by WorkWave?

Pest park has a great features for your business and being able to report and do what needs to be done to individualize your experience per client. they're always more than happy to help. Every time I've reached out to Work wave I've gotten the answers that I need to help with my current issues. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

Some things we can't make sense of. I've gotten all my answers taken care of but that's not the case for most people and I think that would be the downfall. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

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Hello - thank you for sharing your thoughts on PestPac! We are so happy you are finding success with our products and have passed along all of your comments. Thank you! -WorkWave

Justin P.

Mid-Market (51-1000 emp.)

1/7/2024

"Had a good time, had good information."

4/5

What do you like best about PestPac by WorkWave?

Being able to schedule and reschedule appointments quickly. And it makes it easy to review service reports and release orders. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

The documents section for accounts. When uploading documents you almost always need to select "show portal". And when you click it the whole page refreshes Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

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Hello - thank you for sharing your thoughts on PestPac and attending the UC Bootcamp! We are so happy you are finding success with our products and have passed along all of your comments. Thank you! -WorkWave

Marina M.

Invitation Creation

Mid-Market (51-1000 emp.)

12/13/2023

"Easy access to everything you need"

4.5/5

What do you like best about PestPac by WorkWave?

I use PestPac everyday and in my opinion what's most helpful to my position is the report pulling. It makes it so much easier to send invoices to customers. Customer support has been very helpful when it's needed. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

At times, it can be a bit slow, but it usually picks back up within a couple minutes. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

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Thank you for your positive and constructive review, Marina. We always appreciate feedback so we can continue improving our software to better serve your business! -WorkWave

George P.

CEO - Head of Operations

Small-Business (50 or fewer emp.)

11/14/2023

"We are very happy with PestPac by WorkWave."

5/5

What do you like best about PestPac by WorkWave?

One of the best thing about using PestPac is using their scheduling features, especially the Service Set-Ups for Re-occuring services. We have been able to create custom service set-ups for seasonal pests like Mosquitoes and Yearly Termite Renewals. PestPac has many reports to use for measuring services, technician production, receiveables, these are just a few to mention. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

PestPac has come far with using their updated Route Optimimazation. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

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Thank you for your positive and constructive feedback! We are so happy you are finding success with Route Optimization and Scheduling and hope our products continue to bring you success. Please continue to share your feedback so we can ensure WorkWave continues to be the best partner for your business. Thank you! - WorkWave

Cathy C.

Mid-Market (51-1000 emp.)

1/7/2024

"Successful Bootcamp"

4.5/5

What do you like best about PestPac by WorkWave?

Enjoyed todays bootcamp at Beyond Servive 2024. Learnt new things that I didn't know about in PestPac even though been using it for 16 years! Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

Sometimes there is not an easy way to do something...takes too many steps to get something done Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

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Hello - thank you for sharing your thoughts on PestPac and the UC Bootcamp! We are so happy you are finding success with our products and have passed along all of your comments. Thank you! -WorkWave

Ashley P.

Small-Business (50 or fewer emp.)

11/14/2023

"Great Platform, Easy To Use"

5/5

What do you like best about PestPac by WorkWave?

I am a daily user of PestPac and would highly recommend it. Anyone looking for an easily workable and easily understandable platform, this is it. User friendly. Help for this page is an amazing feature that really helps users get familiar with the platform. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

There are currently no downsides to using PestPac in my opinion. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

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Thank you for your positive and constructive feedback! We are so happy you are finding success with PestPac and hope our products continue to bring you success! - WorkWave

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

1/8/2024

"PestPac is great overall, but there is some lack of automation and accuracy."

4.5/5

What do you like best about PestPac by WorkWave?

The abundance of tools and how they integrate with each other. The report generating that is available. Easy to use and navigate in general. Review collected by and hosted on G2.com.

What do you dislike about PestPac by WorkWave?

Best Fit is not accurate 100% of the time. My team and I often have to go back and look at an appointment before offering it through Best Fit to make sure that it makes sense. Review collected by and hosted on G2.com.

Response from Elena Havard of PestPac by WorkWave

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Hello - thank you for sharing your thoughts on PestPac! Customer satisfaction is our top priority and we are happy you are finding success with our products. We have passed along all of your comments and appreciate your feedback! -WorkWave