---
title: PeopleMetrics Reviews
meta_title: 'PeopleMetrics Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how PeopleMetrics works for a business like yours.
aggregate_rating:
  rating_value: 3.0
  review_count: 1
  scale: '5'
date_modified: '2025-10-31'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# PeopleMetrics Reviews
**Vendor:** Peoplemetrics  
**Category:** [Experience Management Software](https://www.g2.com/categories/experience-management)  
**Average Rating:** 3.0/5.0  
**Total Reviews:** 1
## About PeopleMetrics
PeopleMetrics makes it simple to personalize each customer interaction based on their feedback.




## PeopleMetrics Reviews
  ### 1. Great tool to be proactive with at risk customers!

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.)

**Reviewed Date:** March 06, 2019

**What do you like best about PeopleMetrics?**

It allows us to build a transactional survey where it allows us to get data from customers and proactively reach out to customers at risk of leaving the company. 

**What do you dislike about PeopleMetrics?**

The survey answers could be a bit difficult to read if you are not used to it. However, once you get confortable with navigating the program it’s easy to get the data. 

**What problems is PeopleMetrics solving and how is that benefiting you?**

Allows client to identify at risk customers of leaving and proactively reaching out to turn the situation around. 


## PeopleMetrics Discussions
  - [What is PeopleMetrics used for?](https://www.g2.com/discussions/peoplemetrics-what-is-peoplemetrics-used-for)
  - [What is PeopleMetrics used for?](https://www.g2.com/discussions/what-is-peoplemetrics-used-for)

- [View PeopleMetrics pricing details and edition comparison](https://www.g2.com/products/peoplemetrics/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-19+16%3A27%3A14+-0500&secure%5Bsession_id%5D=0080c4aa-fd6c-44ac-af38-faac7d36f3e0&secure%5Btoken%5D=2a530f4ec8ce9d2b58e9577883997562dde998549f017bf70272fbacaa1c677d&format=llm_user)

## PeopleMetrics Features
**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Platform Basics**
- Performance Benchmarking
- Reporting & Dashboards
- Interoperability

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions

**Platform Content**
- Employee Pulse Surveys
- Survey Customization
- Goal and Challenge Creation
- Science-based templates

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Platform Additional Functionality**
- Employee Segmenting
- Goal and Challenge Creation
- Peer Recognition
- Social Feedback Portal

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Platform**
- Customization 
- Integration APIs
- Internationalization
- User, Role, and Access Management
- Dashboards

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