Having in-app guidance, robust analytics, session replays, and feedback tools all in one platform also provides deep visibility into how users actually experience the product, so it’s easier to understand what’s working and where people may be getting stuck. Review collected by and hosted on G2.com.

The pricing is a bit expensive. Also, the interface and initial setup process overwhelming at first, with a steeper learning curve compared with simpler alternatives. Review collected by and hosted on G2.com.

I use Pendo for tagging features for pages, guides, and metrics. I appreciate how it helps me gain user experience information to aid in product feedback, research, and other goal setting. What I like most about Pendo is its ease of use, adaptability, and customizations, which save me time and create efficiencies. The initial setup was also very easy. Review collected by and hosted on G2.com.

I think Pendo could improve in terms of predictability for subsequent use with machine learning. It would be great if they could incorporate AI for more streamlined automation. Review collected by and hosted on G2.com.

I love using Pendo for user engagements through guides, user analytics, and AI analytics. It gives us visibility into our user data and allows us to interact with customers in-app. I really like the easy access to data analytics that Pendo provides, as it helps us make better decisions and report on what our users are doing, which supports upsell and stickiness. Additionally, the initial setup of Pendo was easy. Review collected by and hosted on G2.com.

I would love to have easier access to analyze Meta data and make track events simpler to set up. Review collected by and hosted on G2.com.

I like that Pendo is rich with features, allowing me to take both a 5000 foot view and a 10 foot view on usage, which includes supporting user data and session replays. I appreciate the real-time insights into system and feature usage that Pendo provides. The basic reporting helps us understand what areas of the software employees and partners are using, and the feature-specific data shows if recent projects are successfully used and adopted. Review collected by and hosted on G2.com.

Pendo is more than the no-code solution they claim for Salesforce. Implementing Pendo and managing it requires someone that has more than a basic knowledge of HTML. Review collected by and hosted on G2.com.

I like that Pendo helps us understand how much people like our product or application and provides insights on how we can improve. The dashboard is great because I can see all the stats at once without having to do anything special. Everything is ready when I log in, which is really convenient. Furthermore, the documentation is well diversified and easy to use, making it simple to set up the API and get started without any problems. Review collected by and hosted on G2.com.

The color scheme and theme in Pendo could use more customization options. I think it should be in the user's control to change the theme as per their preference, like allowing for a light or dark mode. Some parts of the interface feel flat and having the ability for more personalization would improve the user experience. Review collected by and hosted on G2.com.

I find Pendo incredibly useful for lifecycle marketing and onboarding. It effectively updates users on announcements and new features while teaching them how to use the product. The ease of use with guides, particularly for setting up and deploying them, stands out to me. It's great to be able to pop in and create a pop-up or light box without having to go through engineering. Review collected by and hosted on G2.com.

I wish there were more customization options, particularly in mobile. It would be awesome if we had as many customization options in mobile as we do for desktop. Review collected by and hosted on G2.com.

Easily create inproduct nudges for customers to engage with new features and upgrade for higher features Review collected by and hosted on G2.com.

Nothing specific. Software pricing sometimes seems slightly on the higher side. Review collected by and hosted on G2.com.

I use Pendo for in-app surveys, seeing usage data, and tracking trends within the product, which is really helpful for reporting and providing in-app guidance. It helps us understand user behavior better, like what pages users stay on and how they interact with them. I like that it lets us set up user guides based on the pages and add new features. I find it really useful because it informs us, allowing us to be proactive, which ultimately helps our customers. The interface is super easy to set up for in-app guides, and setting up new guides or interfaces is very easy. Review collected by and hosted on G2.com.

Sometimes it's hard to get exact user data. If I want an exact customer name, I have found it challenging. Review collected by and hosted on G2.com.

It's such an easy user interface and had simple, clean, great visuals. It's easy to see which features or products are the most used, filtered by a time frame, or filtered by product or users, etc. It's nice to see how long users stay within a feature too! Our CSM team used it daily especially when looking into customer usage. Review collected by and hosted on G2.com.

I does take a lot of clicks to really get to where you want to go like narrowing down the power users for X feature, but I suppose that makes sense for granular data. Review collected by and hosted on G2.com.

It is a very powerful tool to understand user's behavior, such as, the number of clicks a particular button receives and how users navigate from page to page. These data points are utilizes to help us prioritize which features needs to be most prominent on the page. Pendo's Replay help us understand how real users interact with our products and how the real version of the screen is displayed. Review collected by and hosted on G2.com.

It is very complex and require a learning curve. For example, if we want to view a particular client's page vs. this page for all clients, it is very difficult to know how to set the rules. I have to get a rep or a colleague to help me. When I try to set it up on my own, I always feel that I'm not setting it up correctly, and thus, will receive inaccurate data.

Also, tagging an element on the page is confusing because I'm not tech-savvy in dabbling into the HTML code. Review collected by and hosted on G2.com.