It gives quick visibility into user behavior and feature adoption without heavy engineering effort. Having analytics and in-app guidance in one platform makes it easy to drive adoption and measure impact. Review collected by and hosted on G2.com.

It can be complex to configure and maintain, and some analyses require training and a learning curve. Review collected by and hosted on G2.com.

I appreciate how Pendo helps our team see user problems and fix them directly inside the app. It allows us to find problems fast instead of guessing, which helps reduce the confusing parts for users and decreases the need for support. This makes the app easier to use, allows users to get help faster, and they feel less frustrated. For our team, it means spending less time solving repeat problems. Additionally, the initial setup of Pendo was pretty easy. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I use Pendo for creating guides to message users about downtime, updates on data releases, collecting NPS, and tracking usage. I find it makes getting the messages out the door quicker and helps me through buy-in conversations and design decisions. The metrics have been valuable in winning arguments about how customers use our products. It's simple to use for a lot of things and the guides are great. Review collected by and hosted on G2.com.

The poll results are hard to read and creating onboarding guides can be tedious even if it's simple. There was a learning curve for sure coming in blind to it. Review collected by and hosted on G2.com.

I appreciate Pendo's depth, especially how I can plug it into our product to track backend logs and analyze how users interact with our product. This helps me with tracking, monitoring, and reporting analytics effectively. Review collected by and hosted on G2.com.

Nothin such except the complexity to setup which can be learnt Review collected by and hosted on G2.com.

I love using Pendo Ideas to take feedback and turn it into outcomes. Pendo Replay is super valuable because it helps us understand user issues and concerns, reducing the time to answer since we can see the issue immediately without a customer walkthrough. We've been able to ship bug fixes faster and optimize our feature prioritization. The initial setup of Pendo was very easy! Review collected by and hosted on G2.com.

We feel that the AI/search for feedback doesn’t work well. We have a hard time finding what we need. It would be great if search and AI were separate, or if the search results would return what is expected. Review collected by and hosted on G2.com.

I like Pendo because of its ease of use and great documentation. The guides provide a lot of value for us. The knowledge base and bot give great answers to questions as we build guides and reports. Review collected by and hosted on G2.com.

I wish the analytics could sort by product area better and have more options for grouping and filtering in the data explorer report. It would be helpful to assign more than one product area to features and be able to sort and filter in more complex ways. The initial setup wasn't easy due to our unique setup. Review collected by and hosted on G2.com.

It provides insights into the customer journey and gives us clear visibility into adoption. The in-app training is helpful, and I also like that we can communicate with users in just a couple of clicks without having to involve our IT team. Review collected by and hosted on G2.com.

There are some tagging scenarios that need additional analysis and customization in the Inspect feature. Review collected by and hosted on G2.com.

I love the replay sessions and data analytics in Pendo. They help us identify areas of our application where users are experiencing frustration and show which features are being used based on user roles. Pendo also provides valuable insights on the time it takes to complete important actions like scheduling a patient, order turn-around times, and exam workflows. This information is incredibly useful in prioritizing our roadmap and solving usability issues. Review collected by and hosted on G2.com.

Our application has a large component that utilizes canvas, which Pendo does not currently support. The initial setup was a little cumbersome and time-consuming. Review collected by and hosted on G2.com.

I love how easy Pendo is to use. We use it for tracking how our customers use our W2 and 1099 software, which has helped us learn customer pain points and offer guides to assist them when they're stuck. It was extremely helpful when we launched a new UX. The analytics we receive have been helpful, and I like how they generate on their own versus us building reports. Also, the initial setup was easier than we thought. Review collected by and hosted on G2.com.

The tagging is difficult at first. Review collected by and hosted on G2.com.

I like how Pendo helps us track different time across different accounts. It's pretty easy to use. The within-product notifications are also very helpful for identifying where we can send notifications and allowing us to use our own company style. Pendo's capability of tagging pages correctly is very helpful and saves us a lot of time, as we usually have to go through a lot of back-end engineering to achieve this. Review collected by and hosted on G2.com.

I think Pendo's documentations need to improve a little bit more because it is actually difficult to understand what's going on. Just by reading documentations itself and educate myself, I have to actually try an error to use the product as well as attend some webinars in order to learn how to use it. Not that easy, it takes a while for us to understand the initial setup. We actually work with the client success manager in Pendo to understand how to do it thoroughly. Review collected by and hosted on G2.com.