I find Pendo very useful for reporting, user analytics, guides, and dashboards. It helps me identify users for beta testing and targets for UX testing, and I appreciate how it prepares me for client calls with usage data. I like being able to quickly pull feature-level data the best, as it helps me figure out good users to target for user experience research and also who is adopting features. Additionally, I use it for bug bashes to give the team various users to test with. The initial setup was easy from my previous job experience. Review collected by and hosted on G2.com.

Segments are case sensitive. This is a major issue. I make segments for clients using email domains, and often miss users due to the case sensitivity, leading to distrust in data Review collected by and hosted on G2.com.

I really like Pendo's intuitive interface, which is simple to understand and learn quickly, and it's easy to set up. I appreciate the centralized nature of all the products across Pendo compared to managing multiple different software or platforms for analytics, guides, and more. Pendo makes it easier to get set up and use than other tools we've used, like Amplitude and Appcues. Review collected by and hosted on G2.com.

I feel like a few things that can improve are definitely ways to simplify tagging of features, potentially automate this process when new features are released as well as for current existing features. Also suggest track events to implement. It took a bit of time, we are still working to setup our resource center which has been pretty time consuming. Review collected by and hosted on G2.com.

I like using Pendo to gather product usage data and deploy in-app guides for user engagement, onboarding, adoption, and announcing feature changes. It helps us reach the right users at the right place at the right time and is more effective than email. I appreciate Pendo's ease of use and the close connection between data and taking action on that data. The initial setup was very easy, and I use integrations with Slack, Salesforce, and Pendo MCP with Claude. Pendo is also an industry leader and consistently releases delightful features. Review collected by and hosted on G2.com.

It can be hard to manage a legacy implementation of Pendo with lots and lots of old feature tagging, guides. Review collected by and hosted on G2.com.

I use Pendo to gain insights on how my customers are using or not using my app. It lets me direct them to resources, identify risks, and drive adoption. I really like how customizable and user-friendly it is, as it gives us so much depth. I especially value the user journeys, widgets, and data reports, as they let us see exactly how customers use our app and where they fall off. The initial setup was also easy for us. Review collected by and hosted on G2.com.

Building reports is very manual and it's not always clear what features will help us. I wish we could add context about specific customers to complement the usage analytics. Review collected by and hosted on G2.com.

I use Pendo for various tasks, including capturing user feedback to help prioritize and plan roadmaps, and understanding user behavior through analytics. I also send out in-product messages using guides. I find Pendo intuitive to use and easy to understand, and I love working with the dedicated team. Unlike other tools that feel clunky and not well thought out, Pendo is intentional in its design, which really stands out. Review collected by and hosted on G2.com.

The setup and tagging could be improved. It takes our engineering teams a while to get code on page. I'd love if there was a way to auto tag our features. Depending on the team, the initial setup was easy for some and difficult for others. Review collected by and hosted on G2.com.

Pendo is both intuitive and robust. You can get value quickly, and still uncover additional layers after using it for several years. Review collected by and hosted on G2.com.

Some of the newer modules lack interconnectivity with the rest of the app, but the MCP is helping to solve that problem. Pendo moves very quickly to improve features in some parts of the platform, but notably lagging in updates to other areas (guide analytics). Again, AI is helping to solve for that. All of that said, their customer-focused mentality makes up for any shortcomings. I literally cannot tell you how many times I have talked directly with their product managers to give feedback. That makes a difference. Review collected by and hosted on G2.com.

I like how easy Pendo is to use. I don't have to know any coding or any of that. I can just go in and start working on what I need to work on. I mostly use it for guides and I think it's really easy to create the guide. Review collected by and hosted on G2.com.

So I guess the first thing would be when creating guides, being able to type directly in the text box rather than the box off to the left. And then the second one would be to organize guides better in the resource center. Right now, if you have a bunch of guides, you can't, like, categorize them with, like, a drop down or anything. You have to go in and create several separate modules. Review collected by and hosted on G2.com.

I use Pendo to quickly understand user behavior and take action in real-time. I find it easy to guide users, gather feedback, and improve the product experience without needing constant engineering support. I appreciate how easy it is to connect user behavior with feedback in one place. I really like the ability to quickly create in-app guides, track feature adoption, and measure impact without heavy setup. Review collected by and hosted on G2.com.

Tagging still requires engineering assistance in many cases, which slows things down. To reduce reliance on engineers adding unique IDs, Pendo could make tagging more resilient and flexible for non-technical users. Allow tagging without needing individual element IDs. Review collected by and hosted on G2.com.

I like that Pendo is a comprehensive tool that embeds user data across views, allowing me to get a 360-degree view of what users are doing and thinking. I appreciate their customer support, which is excellent and responsive. The new agent analytics feature is a game changer for us as we launch our own AI products, letting us track and understand how users interact with our LLM assistant. We also benefit from having a technical account manager who helps us get all the value we can from Pendo. Review collected by and hosted on G2.com.

Maintaining feature tags for analytics is a constant challenge and requires attention and dedicated responsibility. Pendo are introducing ways to make this process more robust but it is still a largely manual effort. The initial feature tagging effort was large and we made a number of mistakes which we are still correcting now. Review collected by and hosted on G2.com.

I use Pendo for work to better understand my customers and how they interact with my products. I appreciate that it lets me know when customers are frustrated or happy. I like all the data insights Pendo provides. We are able to launch guides to interact with our users and take pulse surveys. The help resource center is great, and the initial setup was easy. Review collected by and hosted on G2.com.

better navigation on how to leverage your products Review collected by and hosted on G2.com.