Very helpful customer success in-charge person - Zach. In terms of product, Peakflo tried to accommodate to our Company's request and customise accordingly. Review collected by and hosted on G2.com.

Some of the aesthetic / display of information is not required, could be better refined. Also when I export out information to excel, it only exported the page that I'm viewing, i.e. if I view 10 items, it only export 10 lines rather than based on the period that I'm filtering, which is unusual. Review collected by and hosted on G2.com.

We adopted Peakflo specifically for its Agentic Workflows capability, and it has exceeded expectations. Invoice data extraction runs at 95%+ accuracy, three-way matching happens automatically, and the system flags anomalies for human review rather than requiring us to check every single transaction. What truly impressed us is how the AI agents interact with our existing internal systems: they log into our web apps, pull data, cross-reference with purchase orders, and take action essentially replicating what a human AP clerk would do, but at 10x the speed and without errors.

The voice AI for collections follow-ups is something we are just starting to pilot, and early results show higher response rates than email alone. Review collected by and hosted on G2.com.

The Agentic Workflow features are powerful but still maturing. We encountered a few edge cases where the AI agent misclassified an invoice type, which required manual correction.

I would also like to see more granular audit logging for AI-driven decisions knowing why the agent made a specific routing decision would help with our internal compliance requirements. Review collected by and hosted on G2.com.

Customization Approval workflow and automatically posting to Accounting systems also integrations with Slack is very helpful dan powerful for time management (approval flow) Review collected by and hosted on G2.com.

Sometime bug/errors is find from external, example; update from another peakflo's client will damage to our tenant Review collected by and hosted on G2.com.

What I like about Peakflo is that this application really helps me speed up the invoicing process to customers, just by using soft copy documents, and without having to wait a long time, the invoice can be directly integrated with the customer. Thus, we as suppliers do not need a long time or process to send invoices to suppliers. I hope more customers will use Peakflo for smoother business operations. Thank you to Peakflo ;) Review collected by and hosted on G2.com.

As for the drawbacks, hmm it seems there aren't any.. I am very happy to be able to use peakflo. Review collected by and hosted on G2.com.

For this peakflow, it is very helpful for us to control and remind invoices that are due and overdue. We can also communicate directly with customers within peakflo via WhatsApp Business after 24 hours. The customer portal available in email or WhatsApp invoice makes it very easy for customers to make payments. Review collected by and hosted on G2.com.

We are using Peakflo and there are some issues; it feels slow when searching for customers and invoices that we want to check. Review collected by and hosted on G2.com.

The AI's capture accuracy is higher and more intelligent than other platforms. It also offers ready-to-use, useful filtering features Review collected by and hosted on G2.com.

The default interface clutters the screen with unused fields, like different date inputs, confused the user during processing. The portal becomes lagging when more data uploaded. Review collected by and hosted on G2.com.

Automatic reminders according to the invoice due date and can automatically remind again if there is no payment. Review collected by and hosted on G2.com.

The lack of an invoice attachment feature when sending WhatsApp reminders Review collected by and hosted on G2.com.

- Suitable for small to medium companies

- Able to a full range of Procure to Pay functions including Budget with audit trail

- Supports OCR for bills

- Able to interface to some of the accounting software such as Xero Review collected by and hosted on G2.com.

- May not able to cater to certain requirements of the company such as:-

1. Purchase Order closure functions (currently require user to amend the original Purchase Order amount individually to allow the system to close the Purchase Order)

2. System to trigger or disallow Bills to go through if above certain threshold amount

3. Budget should cater to exclusive of any tax that is withhold or paid to government bodies on behalf of the company as it is not a pure expenses to the business

- Reporting requirement is basic, user would need Peakflo to customised the report to be able to cater to users requirements Review collected by and hosted on G2.com.

UI & UX friendly user, peakflo team active for any issues Review collected by and hosted on G2.com.

Request project sometimes take time, but all good Review collected by and hosted on G2.com.

- Business support team who is supportive to our need as start up and technology company that operate in fast paced and dynamic enviroment

- Ease to use and the economic value it provided for our business

- Peaklo has many connectivity and easy to intergrate into our existing tools (i.e. accounting software) Review collected by and hosted on G2.com.

- As Peakflo is also a start up founded 3 years ago (2021), I understand there are things that the company still need to developed, I am waiting for more features that help companies and finance professional to do their job better and meaningful (i.e. use of ai and machine learning to analyze and give useful insight of our transaction, mobile app version in IOS and Android ecosytem) Review collected by and hosted on G2.com.