PBXPlus by 500apps Reviews & Product Details

Virtual PBX software PBXPlus by 500apps can supercharge your team's efficiency with unlimited extensions, call forwarding, business hours setting, and integration with your CRM. With the ability to bring your select carriers, effortlessly automate your call processes with drag-and-drop call flow creation and track your call flows to help drive revenue through improved call processes and menu options. Get access to 50 apps for $14.99 per user. Key Features: Unlimited Extensions: Use unlimited extensions on a single number and make it convenient for both customers and your teams to handle calls anytime. CRM Integrations: Get to know your customers better and build long-lasting relationships through in-depth call management and continue to deliver high-quality customer service. Text-to-Speech: Use the built-in text-to-speech converter in your dynamic call flows to read out appropriate text, e.g. greetings or welcome notes. Call Management: Boost your productivity by managing how the customer navigates through your virtual phone system and connects with employees. Also, increase revenue by cutting down on the number of time employees spend handling calls. Call Flow Automation: Open up more time for your employees and reduce overhead costs by automating processes for your customer calls. Allow employees to prioritize their calls and manage their workday to provide high-quality service to your customers. Set Business Hours: Mention your business hours and manage call flows accordingly. Inform your customers to reach out to you at the correct time with a recorded message. Call Automation: With call process automation, automate all of your call processes and make sure your customer calls are never missed. Multiple IVR Trees: Give multiple options to your customers while reaching out to you and make it easy for them to connect with your teams for any queries that they have. Virtual Numbers: Add new numbers, change call flows and use existing numbers, so your customers are sure to reach you every time they call. Number Management: Bring your carrier including popular ones such as Twilio to save costs and not worry about minutes or top-ups. Search, match, and purchase numbers by navigating to the payment gateway of the integrated service providers, e.g. Twilio, etc. Integrate New Numbers: Assign your call flow to any new virtual phone number you acquire, making it a long-term solution for any growing business. Boost your team's efficiency by assigning personal numbers to each employee so that they can continue to create personalized experiences for your customers. Call Analytics: Easily track your call flows to help drive revenue through improved call processes and menu options. Analyse each step the customer takes during calls to determine what options entice your customers whenever they contact your business. Call Reports: Gain a better understanding of your customers and your call flow process with the ability to analyze the data and generate call reports. Regular Call Logs: Get regular call logs to understand and gauge who called you and when. Learn the full cycle or flow that your users follow to optimize call flows. Call Tracking: Understand decisions made by customers so you can make educated business decisions based on what options the customer chooses on calls. Call Forwarding: Configure the call flow to allow for automatic forwarding so that employees can spend their time building long-lasting customer relationships. Parallel Ringing: Use parallel ringing to ensure that your customer calls are answered quickly by the next available agent. Configure your call flow to forward the customer call to each virtual phone number one-by-one or set it to call multiple numbers at once depending on your needs. Automated Recording: Allow all your forwarded calls to be recorded with the customer’s consent to use it for serving enhanced customer support and build meaningful relationships. Business Voicemails: Play welcoming voicemails when customers reach you. Thus, improve customer experience and engagement. Record Voicemails: Always keep your recorded business voicemails with you. Integrated with an outbound dialer to help your agents play it whenever needed. Voicemail Management: Store, edit, and manage all media pieces in one place. See in grid or list view and listen to the voicemail you need at any time. Outbound Dialing: Make outbound calls with confidence with an in-built outbound dialer and robust tools that make reaching out to customers easier. Get Call Information: Gain key insights such as call duration, number of attendees, and more to provide real-time information to your agents to be in complete control. Virtual PBX: With the ability to integrate your existing CRM into your virtual phone system, you have all of your customer’s information at your fingertips. Play Hold Music: Let your caller know that they are still connected to the call by playing the hold music when you placed the call on hold. Forward Calls: Quickly transfer the call using an outbound dialer call forwarding tool. You can forward calls to any user or number.