--- title: Hub Reviews meta_title: 'Hub Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 117 reviews by the users' company size, role or industry to find out how Hub works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 117 scale: '5' date_modified: '2026-08-04' parent_category: name: Team Collaboration url: https://www.g2.com/categories/team-collaboration --- # Hub Reviews **Vendor:** Pancentric Digital **Category:** [Employee Intranet Software](https://www.g2.com/categories/employee-intranet) **Average Rating:** 4.5/5.0 **Total Reviews:** 117 ## About Hub HUB is a no-code employee intranet and knowledge management platform designed to empower HR, Marketing, and Internal Communications teams to create, launch, and manage an employee intranet independently, without the need for IT or developer support. This platform caters to organizations seeking to centralize company knowledge, enhance internal communication, and boost employee engagement while minimizing technical complexities for non-technical teams. The HUB platform is specifically built for non-technical users, allowing them to manage intranet content effortlessly. With its intuitive no-code page builder and content editor, HR and Communications teams can easily update information, manage user permissions, and introduce new sections without relying on IT. The average implementation timeline is streamlined to just 6โ€“8 weeks, ensuring a quick transition to a fully functional intranet. User feedback highlights the platform's accessibility, with ratings of 88% for ease of setup and 89% for ease of use, showcasing its user-friendly design. HUB also distinguishes itself through its hands-on onboarding process. Each customer is assigned a dedicated onboarding team that guides them through the setup, content migration, and launch phases. This personalized support model has resulted in a remarkable 96% quality-of-support rating and a corresponding 96% customer retention rate, reflecting the platform's commitment to user satisfaction. This approach contrasts sharply with self-service models that often rely on webinars or automated chatbots, ensuring that users receive the assistance they need during critical implementation stages. As an alternative to traditional knowledge management solutions like Microsoft SharePoint, HUB has garnered positive feedback from its users. Independent G2 data shows HUB customers reporting higher satisfaction across every core usability metric compared to SharePoint customers, including ease of setup (88% vs. 73%), ease of use (89% vs. 78%), quality of support (96% vs. 79%), and likelihood to recommend (92% vs. 80%). These insights suggest that HUB not only meets the needs of its users but also excels in delivering a superior experience compared to its competitors. HUB's pricing model is another significant advantage, as it operates under a single, all-inclusive license with no feature tiers. This means that every customer has immediate access to the full suite of platform capabilities from day one, along with complimentary automatic upgrades throughout the duration of their contract. Additionally, HUB incorporates built-in AI features, such as an AI chatbot for employee self-service, AI-assisted content generation, and AI-powered content tagging to enhance internal search functionality. Hosted on ISO 27001-certified Google Cloud infrastructure, HUB also aligns with customers' environmental, social, and governance (ESG) goals, supporting sustainable practices through renewable-powered hosting and a partnership with One Tree Planted, which contributes to reforestation efforts with each implementation. ## Hub Pros & Cons **What users like:** - Users value the **ease of use** of Hub, appreciating its intuitive layout and responsive support team. (17 reviews) - Users commend the **excellent customer support** of Hub, noting quick responses and helpful resolutions for a smooth experience. (11 reviews) - Users praise the **user-friendly platform** of Hub, highlighting its continuous evolution and excellent support from the team. (8 reviews) - Users praise the **customization options** of Hub, enabling tailored solutions that suit evolving business needs effectively. (7 reviews) - Users find HUB's **user-friendliness** exceptional, complemented by outstanding support and a range of engaging features. (7 reviews) - Intuitive (7 reviews) - Access Ease (6 reviews) - Users value the **clear and efficient communication** capabilities of Hub, enhancing team collaboration and engagement. (6 reviews) - Customizability (6 reviews) - Customization Flexibility (6 reviews) **What users dislike:** - Users find the **limited customization** options in Hub restrictive, affecting engagement and overall user satisfaction. (7 reviews) - Users express a desire for greater **customization options** in Hub, particularly for visuals and templates. (4 reviews) - Users find the **limited functionality** of HUB frustrating, especially regarding integrations and essential features like My Notes. (4 reviews) - Users find the **missing features** in HUB limit functionality, suggesting improvements like scheduling options and a search function. (4 reviews) - Users find a **lack of features** in Hub, wishing for improvements like dropdown linking and scheduling options. (3 reviews) - Users feel the **layout issues** are restrictive and create confusion with predetermined elements and titles. (3 reviews) - Limited Features (3 reviews) - Not User-Friendly (3 reviews) - Users find the **confusion in functionality** can be challenging initially, though support helps ease the learning curve. (2 reviews) - Filtering Issues (2 reviews) ## Hub Reviews ### 1. The site is feature rich and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Hub?** The site helps our staff connect and we get good feedback on the design of the site and the content. The intranet team also feel it's easy to use with self-explanatory ways of working. **What do you dislike about Hub?** We'd like to see the ability use more of the screen space available to use. **What problems is Hub solving and how is that benefiting you?** It has helped our staff to find the right procedures or processes. When createing the site, we've tried to find the right mix of business and social content and the users especially like the social stuff, which ultimately helps with moral. **Official Response from Clare Willson:** > Many thanks for the 5 star feedback! I'm pleased to say we're very shortly going to be introducing a new 'wider screen' feature which will allow you to utilise more of the screen space. We're hoping for this new full screen width layout to be launched in the next few weeks! Watch this space :) ### 2. Provincial Credit Union **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2024 **What do you like best about Hub?** The Hub was very easy and fast to set up. The support to create content was great and we quickly learned how to develop the content. It had a number of features that we were looking for - integration of Youtube video, "Must Reads", user tracking, etc. We have had terrific uptake from our staff and it has become the landing page for staff for all important corporate information. **What do you dislike about Hub?** We haven't found any weaknesses within the system that restricts any of our developments. **What problems is Hub solving and how is that benefiting you?** The benefits include improved communication, collaboration, and information sharing among our employees. It enhances our internal processes, promotes knowledge sharing, and fosters a sense of community and engagement within PCU. **Official Response from Clare Willson:** > Thank you for such great feedback! We love to hear when the HUB is having such a positive impact on an organisation. It's great to know that on top of all the useful features that are streamlining your internal processes, HUB is creating connections between teams and making Provincial CU a happier workplace. ### 3. Great site for sharing information **Rating:** 5.0/5.0 stars **Reviewed by:** Martin G. | Administration Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Hub?** It's designed easily to share information with ease and is easy to navigate round. **What do you dislike about Hub?** I don't think there is anything to dislike about the site. **What problems is Hub solving and how is that benefiting you?** There was a lack of communication and no central point for getting the correct information. **Official Response from Clare Willson:** > Hi Martin, thanks for the feedback on your Hub. Information sharing is at the heart of our Hubs, so really pleased you're finding all the tools of great use, and even better to hear you love everything about your Hub! ### 4. Great support available **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2024 **What do you like best about Hub?** Great support is available very quickly when we have any queries. **What do you dislike about Hub?** Some elements can be tricky to understand at the beginning, but with a bit of practice and helpful support it becomes easier. **What problems is Hub solving and how is that benefiting you?** It is providing a very user-friendly and professional looking space for us to share important douments and information with staff, so that these don;t have to be shared by email. **Official Response from Clare Willson:** > Wonderful to hear you're had such a great experience with our HUB support team. We pride ourselves on always delivering the best service to our customers, so we're pleased you've found our advice has enabled you to become more self-sufficient. Thank you! ### 5. Hub is very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Marijke v. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Hub?** The hub is easy to use. It is also good to maintain. **What do you dislike about Hub?** Nothing to dislike at the moment. All fine. **What problems is Hub solving and how is that benefiting you?** We have colleagues all over the world. The hub makes it possible to streamline processes, but also to share nice cultural pictures. **Official Response from Clare Willson:** > It's great to hear that Hub Intranet is meeting your needs and enabling you to connect with colleagues globally. Thank you for sharing your positive experience! ### 6. A decent product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Hub?** How you can quickly build and add content **What do you dislike about Hub?** It can be very limiting in terms of the look and feel. You're kind of stuck with the 3 column layout and if you do more of a custom page layout its tricky to keep that in keeping with the rest of the site. **What problems is Hub solving and how is that benefiting you?** We use it as a client portal and knowledge base for our clients. Its essentially used like a document management system where its just a repository of lots of useful information and brouchures that our clients can access. I would say we don't use it for its intended use case which is centered on an internal HR system so that's why perhaps it's not been a great fit for us. However, it has been and quick and cost effective way to get something decent up and running. **Official Response from Clare Willson:** > Thank you for sharing your feedback with us. We're glad to hear that you find Hub helpful for quickly building and adding content. We understand your concerns about the limitations in terms of the look and feel, and we appreciate your input on this. We're constantly working on improving our platform, and your feedback is valuable in that process. ### 7. Feedback from Paris Smith (Sue & Anh) **Rating:** 3.5/5.0 stars **Reviewed by:** Anh S. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Hub?** - Engaging visuals - Easy to navigate through all the columns - Easy to manage / update articles - Excellent support from the Hub especially John - Great RSS feature to pull through job ads / latest blogs **What do you dislike about Hub?** - We would like the container to be improved with ease of use. It's quite clunky at the moment. For example, the accordian container can't give a direct link to a specific article. - The ability to auto crop the picture instead of manually resizing it. It happens every time just before we publish the article. - Could we have the option to do a survey? At the moment it's 'Poll' only and we have to create a form instead if we wanted to do a survey. **What problems is Hub solving and how is that benefiting you?** - Quick and instant communication to staff that aren't as boring as email - A great staff directory to find out about colleagues - Headlines News / Upcoming Events / Who's in the Media / Celebrations - bringing everyone together! **Official Response from Clare Willson:** > Always a pleasure to hear when someone has a great user experience with the Hub. Thank you Anh for your great feedback! Regarding your suggestion on auto cropping to the image si]ze, that's a great suggestion, and I'll pass it on. ### 8. A flexible solution that has grown with our business and exceeded expectations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Hub?** The Hub has totally changed the way we communicate with our franchise network. It is fantastic to have all of our resources in one place and everything is easy to locate. It is a platform which encourages collaboration and communication and we have received some great feedback from our franchisees on the platform. We really like the flexibility to adapt and develop the platform as we grow. The pancentric team have been so helpful and we really value their support and input. It has exceeded our expectations. **What do you dislike about Hub?** The notifications took a while for us to refine but this is working fine now. Some additional design layouts would be beneficial, this is based on a specific user case we had, but we have come up with a work around. **What problems is Hub solving and how is that benefiting you?** One place to store documents and resources, chat forum, news updates, directory, polls and training **Official Response from Clare Willson:** > Wow! We're thrilled to hear how much the Hub has transformed your franchise and the way you communicate with your franchisees! At its heart, the Hub is all about connect people and resources into one central space, so it's wonderful to hear when the platform helps a business bring its network together to deliver not only a better service for your franchisees, but also build a community so they feel part of something greater than their own individual franchise. Thank you so much for the wonderful feedback! ### 9. Great experience with The Hub **Rating:** 5.0/5.0 stars **Reviewed by:** Saffron V. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Hub?** The Hub is clearly and logically laid out, making it easy to use. The search bar is especially useful for finding any more specific documents. Customer service is also great! **What do you dislike about Hub?** Sometimes there can be mutliple steps to add things into posts e.g., accordians or picture libraries. This is not difficult once you know how it is done but can add extra steps/ time. **What problems is Hub solving and how is that benefiting you?** It has collated a number of resources and materials into one, easily accessible place. The chat forum clears up emails for members of our network, and allows individuals to reply to threads relevant to them. Easy to send out mass coms to certain groups within the business. **Official Response from Clare Willson:** > Fantastic feedback - thank you Saffron. Always lovely to hear when Hub has helped streamline the internal comms of an organisation. ### 10. Easy to use software, great support from Pancentric **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Hub?** Our team of content creators have adopted the intranet software quickly - it is very easy to use. **What do you dislike about Hub?** The content on each page does not take up enough of the space, leaving a large area of wasted space. **What problems is Hub solving and how is that benefiting you?** Having one source for all info has been invaluable - now when someone asks where something is, it's searchable, or we can send a link to the content they need. **Official Response from Clare Willson:** > Always wonderful to hear the love for our Customer Support team! Thank you for your feedback. Really pleased your content creators have found the Hub really easy to use, and that its allowed you to create a central knowledge base that's become invaluable. Thank you also for your comments on the 'wasted space' around your Hub content. We're currently in the process of developing a full screen width layout to the Hub, which will see that 'wasted space' become better utilised, giving you more options for displaying your content. It's a big build, but we're hoping to launch this in 2024 - so watch this space! ### 11. Competent Intranet **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Hub?** Easy to use. Customer services/help desk team are quick to respond. **What do you dislike about Hub?** System appears quite dated in comparison to other systems that are available. Limited options in terms of home page layout. Doesn't have the wow factor of other intranet's available on the market. **What problems is Hub solving and how is that benefiting you?** Centralising communications. Acting as a resource and portal for other HR systems. Sharing company wide communications. Capturing feedback from employees to create two way dialogue. **Official Response from Clare Willson:** > Hi - thank you for leaving your feedback about the Hub, much appreciated. Really glad to hear you're finding the Hub easy to use, and our Customer Support team so responsive - these are two things we pride ourselves on here, as we always aim to deliver the best possible solution and service to our customers. With that in mind, we're sorry to hear you feel the frontend of the Hub looks slightly dated. We're currently in the process of revamping the user interface to make it look much slicker, so hopefully when that's launched you'll find your Hub homepage has more of a 'wow factor'. The Hub already has a lot of design flexibility for implementing your own background imagery and header images, and many of our customers have managed to cleverly use this, as well as some uniquely designed homepage containers, to make their Hub homepages look super cool and unique- which has certainly helped with their user engagement. If you wanted to have a chat with our team about how you can 'jazzing up' the homepage of your Hub, we'd be more than happy to show you some tips and tricks that'll give your Hub the 'wow factor', using the tools already on your intranet. We could also show you what other Hub customers have introduced on their Hubs, to showcase some clever and cool design elements, which you can incorporate on your own Hub. ### 12. Intuitive, user-friendly system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Hub?** Speed with which we were able to build the site The framework that it sits on which allows for information to be added in a eye catching format The level of data which you are able to gain from it **What do you dislike about Hub?** Nothing specific to mention - whilst the Hub is an intranet site, it worked for us as an extranet site. **What problems is Hub solving and how is that benefiting you?** Helping us bring together content and guidance for end users in one place to allot them to navigate and search for other information to maintain their support. **Official Response from Clare Willson:** > Hi there - thank you for giving your feedback on your Hub experience. One of the things we pride ourselves on is our speed of launching, so super happy to hear we were able to deliver your organisation a new intranet rapidly. Enjoy using! ### 13. Terrific Company & Easy To Work With **Rating:** 5.0/5.0 stars **Reviewed by:** Peter Z. | Mr P , Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Hub?** The great thing about working with Hub Intranet is that it feels like a true partnership. When I need or request help from them, they are attentive to my needs and always offer a solution. They are excellent in terms of timescales for resolving a problem and exceed the expectations they set out in their automated email. **What do you dislike about Hub?** I wouldn't say there is anything I dislike as such. As I mentioned above, if things aren't working as they should, then they are only an email away in terms of having to resolve it. **What problems is Hub solving and how is that benefiting you?** It allows me to interact with third-party partners where we are trying to coach and provide information to them in an interactive format. Whether this is testing understanding via quizzes or providing articles/information of high importance, it allows me to interact with many users in a timely and fun way. **Official Response from Clare Willson:** > Such amazing praise - thank you Peter! We're thrilled you've found our team so great to work with, and they're helping you to get the most out of your Hub. ### 14. Lack of capability/ user friendly interface - the platform feels dated. **Rating:** 3.0/5.0 stars **Reviewed by:** Sarah F. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Hub?** It's a fairly quickto learn how to use the platform. **What do you dislike about Hub?** There is a lack of capability. It is hard to do multiple tasks en masse. Lots of fiddly aspects of it rather than being able to do things in tranches. **What problems is Hub solving and how is that benefiting you?** It's more user friendly for employees than the previous intranet. **Official Response from Clare Willson:** > Hi Sarah - thanks for your honest feedback - this is really helpful information. Sorry to hear you've had a slight difficulty performing certain tasks in bulk. I believe you're in the process of liaising with our Customer Support team on a few things, so hopefully we'll be able to implement some new changes that'll make your Hub easier to manage. Thank you also for your feedback around the Hub's look and feel - this is something we're in the midst of redesigning, with the aim to make the user interface look slicker, so hopefully when that development is live, you'll see a marked improvement in the overall design of your Hub. Thanks again for your feedback - we truly value honesty, because it's the only way we can deliver you and the rest of customers the best possible intranet. ### 15. Easy to use intranet portal **Rating:** 5.0/5.0 stars **Reviewed by:** Fiona H. | Project Manager IT, Mid-Market (51-1000 emp.) **Reviewed Date:** December 29, 2022 **What do you like best about Hub?** With the Hub, we now have one source of information and documentation for all our employees worldwide. The Hub is easy to use and maintain due to its user-friendly interface. **What do you dislike about Hub?** Whenever there are issues or questions, there is always that great support from consultants and Hub support, so there is nothing to dislike! Suggestions for improvements are seriously taken into consideration and often quickly implemented. **What problems is Hub solving and how is that benefiting you?** A lot of communication that took place via e-mail and chats is now replaced by formal processes, forms and workflows in the Hub. Also versioning of documents was difficult, the Hub solved that problem. **Official Response from Clare Willson:** > Thanks Fiona for your fab feedback! Really pleased to hear you're having a great experience with the Hub. We always take new customer suggestions onboard, so glad you've found our service and feature developments of help. ### 16. Attractive and easy to use intranet platform. **Rating:** 4.0/5.0 stars **Reviewed by:** Joelle A. | Marketing and Communications Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Hub?** We recently switched to Hub Intranet and were able to create a user-friendly and attractive site very easily. The platform is affordable, has great features and is simple to use for people of varying skill levels. **What do you dislike about Hub?** The only issue we have encountered during the implementation process is the single sign-on feature not working well with our organization's security features. **What problems is Hub solving and how is that benefiting you?** Our Hub is making it easier for our employees to access resources and receive communication. It's interactive and we are able to provide timely information to employees no matter their work site. **Official Response from Clare Willson:** > Thanks Joelle - great to hear the Hub is making lives easier for your team since switching from you previous provider. Regarding your SSO comments, I'll pass this onto our team, and see what we can do to make this better for you. ### 17. Fantastic platform filled with rich features **Rating:** 4.5/5.0 stars **Reviewed by:** David L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Hub?** The vast amount of widgets, pages, and customisation on offer. It is a platform that has plenty to offer. **What do you dislike about Hub?** There are occasionally some limitations with some widgets, especially the HTML-rich element. Also, creating blocks/elements is quite time-consuming. **What problems is Hub solving and how is that benefiting you?** Hub provides the company a way to communicate. We have 5 offices which can sometimes distant groups of employees from one another. Hub provides a way to Unite the firm. **Official Response from Clare Willson:** > David - thanks so much for your great feedback. Really thrilled to hear you're finding the Hub so feature-rich, and are putting all the tools to good use. ### 18. Great software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Hub?** The Hub is user friendly and easy to navigate. **What do you dislike about Hub?** It would be helpful if we could recover deleted items. **What problems is Hub solving and how is that benefiting you?** Helps us to share knowledge with a large organisation. **Official Response from Clare Willson:** > Hi there - thanks for sharing your Hub feedback! Great to hear Hub's making a difference as a knowledge management solution for your organisation. Thanks also for your suggestion on deleted items. Archived content can be easily restored by your Hub Admins by accessing your Resource Sitemap Report, but if you've permanently deleted the content, then you'll need to reach out directly to our Customer Support Team, who will be able to liaise with our Hub Developers and try to retrieve this deleted content for you. Most deleted content is saved on our database for a period of time, so we should be able to fish it out for you. ### 19. A great product for keeping staff up to date **Rating:** 5.0/5.0 stars **Reviewed by:** Cathy P. | Operations and Compliance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Hub?** Easy to use and to navigate around it's many features **What do you dislike about Hub?** Nothing that I have come across yet..... **What problems is Hub solving and how is that benefiting you?** Communications to all staff being out there in one place on business and social news. **Official Response from Clare Willson:** > Always lovely to hear from a happy customer who has no dislikes on their Hub. Thanks for the lovely feedback Cathy ### 20. A good option **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2023 **What do you like best about Hub?** I appreciate how much I am able to control and adapt, the community feature is useful. **What do you dislike about Hub?** It is an out-dated system compared to the likes of Wordpress etc., and can be quite clunky to use. Little faults like the inability for an "in page" theme to sit within a community theme seems overlooked. **What problems is Hub solving and how is that benefiting you?** As a geographically disparate business, we were desperate for a single location to store key rsources, and share information and links. It has more than met the need. **Official Response from Clare Willson:** > Thanks for your feedback, we really appreciate it. Apologies to hear you feel the system is 'clunky' and outdated. We're actually in the process of overhauling the entire frontend user interface, so hopefully once this is launched later in the year, you'll feel the Hub is slicker and easier to user. We're glad to hear though that the Hub has more than met your needs. Regarding page themes, you can currently create an independent 'in-page' theme which can be applied to any page on your Hub, giving you the flexibility to change the page theme from the overall community theme. Our Customer Success Manager - John - will be in touch separately to discuss your issues with the 'in-page theme' you've mentioned, as we'd just like to clarify what you mean. ### 21. Bringing Teammates Together **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriella P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Hub?** The Hub is a great way to bring teammates together, it's a great way to announce news and updates internally. The shoutout section is a lovely way to enable teammates to commend and thank one another for their hard work. **What do you dislike about Hub?** There's nothing to dislike about The Hub! **What problems is Hub solving and how is that benefiting you?** We have no problems that I am aware of **Official Response from Clare Willson:** > Really pleased you like the 'Shout Out' peer recognition area Gabriella! Always fab to hear when a company is getting on well with their Hub ### 22. The Hub **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah L. | Marketing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Hub?** The hub is easy to use & very effective! The support team are always on hand if there's anything that I need help with urgently & will always reply promptly to emails **What do you dislike about Hub?** Because it does have so many great features our users sometimes become lazy and want the hub to automate every process which isn't what it is there for **What problems is Hub solving and how is that benefiting you?** It's great to have a central hub for everyone to be able to access all they need & much more transparent for everyone allows better communication **Official Response from Clare Willson:** > Hi Hannah! Ease of use is one of the things we pride ourselves on here at Hub, so really pleased you've had a great experience! ### 23. Great system, good for purpose **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Hub?** Easy to upload documents, simple to navigate, easy to adapt and change to suit company purposes **What do you dislike about Hub?** I use The Hub to write articles and have found if revisions are made the URL does not always update. E.g last week I created a company email with link to Hub articles. Because revisions were made after the links to the email had been added, the links referred readers to the old articles. **What problems is Hub solving and how is that benefiting you?** Internal communications, central storage for important documents, makes life easier as a marketing exec brought in to improve comms **Official Response from Clare Willson:** > Hi there, thanks for your feedback. Great to hear Hub is helping you improve your internal comms and that you're finding the system simple to use. The 'issue' you've encountered with linking to old versions of news articles is a simple mistake to fix. When you're grabbing the URL for the article, because you're a Hub Admin, you're accidentally grabbing the URL with the 'revisionID' in it - which is why your emails are linking to old versions after you've updated the article. I've emailed you separately, but the trick (which isn't really a trick), is to make sure you access the article in 'end user mode' and copy that URL which won't have the revisionID in it. That way, no matter how many times you update the article, your emails will always link to the most recent published version. Hope that helps! :) ### 24. My experience was Hub Intranet has been incredible. The service is great. **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew J. | Internal Communications Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2022 **What do you like best about Hub?** Helpful and speedy responses from the team at Hub Intranet, especially John Howell who has been incredible. **What do you dislike about Hub?** I can't think of a downside to using the service, it's easy to use and we've always had great service. **What problems is Hub solving and how is that benefiting you?** Connecting with our people. **Official Response from Clare Willson:** > Thank you Andrew for your great feedback! I'll be sure to pass on your praise to John on Support, who I know will be delighted you've had such a great experience with your Hub. ### 25. A great experience with lots of opportunities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2022 **What do you like best about Hub?** The Hub's intranet system has so many possibilities to make everyone's working life and day to day procedures easier and all in one place. **What do you dislike about Hub?** It can seem a bit overwhelming at first just because it can do so much but Martin and the support team guide you through every step of it so that once you get your head around it there are so many possibilities. **What problems is Hub solving and how is that benefiting you?** The Hub has created an intranet that isn't just for policies, procedures and day to day work admin but also a place that all our offices can come together into one community and keep in touch. **Official Response from Clare Willson:** > Amazing to hear you're having such a great experience with your Hub! We designed the system to be more than just a tool for the boring day-to-day work, instead creating a digital workplace that delivers a great employee experience and sense of community, so sounds like its hit the nail on the head for your organisation! Have fun as you build your community :) ### 26. I have had a great experience developing our Hub intranet with support from the team at Pancentric. **Rating:** 4.5/5.0 stars **Reviewed by:** Sawyer G. | Financial Services Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Hub?** I thought the site was very user-friendly to design. I have no experience in web design and was able to catch on fairly quickly. I also found the support from pancentric, from Martin and John especially, extremely helpful as they were able to troubleshoot any problems I ran into. **What do you dislike about Hub?** I can't think of anything specifically that I have disliked. I ran into a few issues with the odd glitch or malfunction but was able to get help from the support team very promptly. **What problems is Hub solving and how is that benefiting you?** As our company has just gone through an amalgamation, it was crucial in getting all new staff onto the same page and somewhat unifying us as a company. The majority of company news and staff information is all found on our intranet now. Also, our Board of Directors has their own community on the site, which they were delighted with. **Official Response from Clare Willson:** > Sawyer, thank you for the wonderful feedback. The Hub was built specifically to be as intuitive and easy-to-use as possible for 'non-techies' - we want everyone to feel confident and self-sufficient in building their intranet. We're thrilled you've found it quick and easy to create your Hub, and that you've been able to build bespoke environments to cater for different user needs - that's exactly what The Hub was designed for. I'll pass on your compliments to the Hub Support team - Martin and John especially. We're always pleased to hear when someone has a great onboarding and support experience. ### 27. A Great Platform to Work With **Rating:** 4.0/5.0 stars **Reviewed by:** Beccy B. | Business Support and Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Hub?** I have found the platform is very user-friendly and easy to navigate around when adding all the content required. The amount of information I can be added is brilliant, especially as you can quickly move pages around as the system grows. The option to copy created pages is a real game-changer and enables you to create new events, pages, etc. swiftly. **What do you dislike about Hub?** Some of the limitations around adding text can be frustrating, e.g., when I copy and paste text into a page and you are using a page theme - you can't see how the text will look until you save and come out of editing. Also some of the headers have got spaces around them when you want text to start immediately underneath. **What problems is Hub solving and how is that benefiting you?** We wanted the system to be a 'go-to' place for our staff, a central place where documents, people, places and training courses can be shared rather than 100's of emails being sent. **Official Response from Clare Willson:** > Beccy - Great to hear your Hub's becoming the 'go-to' place for staff info, and that the new 'Copy' feature on resource pages is proving to be a big hit! Regarding your comments on line spacing, you should be able to customise both the line height and line margins for your Header fonts within your Hub Theme (under the Fonts tab). This should hopefully reduce your spacing issues. If in doubt, please contact hubsupport@pancentric.com, and our team will be happy to assist you. Thanks again for your feedback :) ### 28. Very user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about Hub?** Easy to navigate as an admin and great for social interaction **What do you dislike about Hub?** Task management is very manual and it would be great if must reads/must submits could link to tasks **What problems is Hub solving and how is that benefiting you?** Internal news posts just to staff members as opposed to having to publish on social media platforms **Official Response from Clare Willson:** > HI there - thanks for your feedback. Really great to hear you're finding the Hub super easy to use! Thanks also for your feedback on including Must Reads as a Task - great idea! We'll log it and see about adding to our development pipeline in future. ### 29. A comprehensive modular intranet. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2022 **What do you like best about Hub?** The Hub makes it extremely easy to link between news items, help articles, documents, events and almost anything else. As a central database, it makes finding information very simple. **What do you dislike about Hub?** The user interface can feel clunky and outdated at times, though recent updates to the accordion editor among other things have gone some way to rectifying that. **What problems is Hub solving and how is that benefiting you?** The Hub intranet saves us time having to find, copy, and re-send the same advice to our network by giving us a central, searchable database for almost every resource they could need. **Official Response from Clare Willson:** > Hi there - thanks for your feedback! The Hub is actually in the middle of a frontend and UI redevelopment, with the aim of making the user interface modern and slicker, so hopefully this will help make your life editing your Hub quicker and easier in future. We really value your honest feedback, and pleased to hear The Hub has helped you create a one-stop centralised resource for your team. ### 30. support services is outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2022 **What do you like best about Hub?** the support services is outstanding, prompt and hepful **What do you dislike about Hub?** nothing that i dislike, no downsides to the hub that i can see **What problems is Hub solving and how is that benefiting you?** bringing communication tools to our colleagues, utilising the helpful visual aids in order to communicate to the wider business **Official Response from Clare Willson:** > Thanks for the 10/10 recommendation! Much appreciated. We'll pass on your praise to our Hub Support team, who will be thrilled you've found their services so helpful. ### 31. Customisable, easy to use and engaging **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2022 **What do you like best about Hub?** Easy to use Live polls must reads forms Assesments **What do you dislike about Hub?** limitations on image size lack of chat fucntion **What problems is Hub solving and how is that benefiting you?** Improved communication Central point for all employee forms, policies etc Employee Engagement **Official Response from Clare Willson:** > Hi there, thanks for letting us know which features you like the best, and where you'd like to see improvements - this is really helpful for our development. I've passed on your notes to our development team. We're actually in the process of revamping the UI of the Hub, which should make things like image sizing a bit easier. Keep an eye on the Customer Success Hub for new announcements in the new year! ### 32. Editor of County Intranet **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2022 **What do you like best about Hub?** Very easy to use. Clear interface Dynamic contact selection in text posts Forms **What do you dislike about Hub?** Organisation chart - would like to see it like an organogram tree **What problems is Hub solving and how is that benefiting you?** Mainly a directory for staff details, but also a useful centre for important and key documents **Official Response from Clare Willson:** > Hi there - thanks for you feedback. Good to know you've found the Hub very easy to use - that's one of our main aims with the solution. Regarding your Org chart comment - the Hub does have an organogram tree feature, in both text and profile image format. It might be that your Hub Admin just hasn't set this up for your organisation, but we're happy to take a look. ### 33. Hub Intranet Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Fishery | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2022 **What do you like best about Hub?** The Hub provides so many possibilities for displaying information for our Crew and also being able to get them involved and make them post information as well. We have never sought another platform as we are happy with the service that Pancentric provides us. **What do you dislike about Hub?** At times I find it slightly user-unfriendly and have to seek further advice on this to understand where I need to go to create something new. I think a physical step-by-step manual of basic things should be downloadable. I know you access the Pancentric Hub for items but again I have struggled to find what I want in the past but have always resolved this issue with the amazing support we have received from John Howell at Pancentric. **What problems is Hub solving and how is that benefiting you?** The Hub solves some of the communication issues we have experienced with using other platforms. This benefits us as the communication that is posted is always easily found when required. **Official Response from Clare Willson:** > Hi - Many thanks for your great feedback! Always good to know The Hub's flexibility and comms features are helping to assist your teams in contributing and collaborating. Thank you also for your feedback regarding our support documentation - we'll take this feedback onboard and look to provide more information to help make things a little easier and self-sufficient. But, we're pleased John's provide a big help from our Hub Support Team! ### 34. Absolutely great! **Rating:** 5.0/5.0 stars **Reviewed by:** Clare G. | People Services Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Hub?** I would definitely recommend the Hub as it allows us to communicate to our business in a fun and interactive way. It is extremely easy to use and we absolutely love it!! **What do you dislike about Hub?** A Hub app would be a great feature along with the facility to text employees as well as emailing them notifications. **What problems is Hub solving and how is that benefiting you?** We can immediately communicate to all employees at the same time allowing everyone to get the same, consistent message immediately **Official Response from Clare Willson:** > Thanks Clare for your great feedback! Always a fab to hear when someone loves The Hub and would recommend it! ๐Ÿ˜ ### 35. Secure file sharing means Hub Intranet **Rating:** 4.5/5.0 stars **Reviewed by:** Swetank S. | Lead Associate, Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2022 **What do you like best about Hub?** The best thing about this software is pricing and flexibility to use this tool. Its almost same as ftp but faster than that which makes it more convenient to use compared to other tools. **What do you dislike about Hub?** Sometimes this tools lags a lot depending on internet speed. Even if internet is good this tools lags. Its not compatible with all the available Microsoft softwares. **Recommendations to others considering Hub:** If your goal is client management and secure file transfer in budget you can go for this tool. **What problems is Hub solving and how is that benefiting you?** File sharing with secured connection. Clients find it more easy to use compared to ftp which is bit slow and sometimes fales. There is no storage issue so this makes it more good to use. **Official Response from Clare Willson:** > We're glad to hear that you find our pricing and flexibility to be the best features of Hub. We appreciate your feedback and are constantly working to improve the tool's performance. ### 36. Extremely easy to use! **Rating:** 4.0/5.0 stars **Reviewed by:** Jess E. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Hub?** I love how simple the system is to use, both on the front end and back end. It is very intuitive, so it was very easy to build and the time from development to launch was super quick. Many people can be super users of The Hub without much training, which is really convenient. The staff at Pancentric are very helpful and responsive should you have any queries too. **What do you dislike about Hub?** I dislike the interface sometimes - the text editing box looks very clunky and "old-school" in appearance. It would also be good to have the option to display calendars in different layouts. It would be great if it could have an instant chat function so it can be a one-stop-shop for all comms (replacing the need for Teams, Google Chat or Slack) **Recommendations to others considering Hub:** Give it a try - its so simple! **What problems is Hub solving and how is that benefiting you?** We have multiple organisations using different communications platforms, so having the forums in The Hub where we can send out messages to all users easily is really handy. A benefit is also seeing people's photos to work out who is in the office, or to see what someone you've met's job title is - its a really useful directory. We are also solving the issue of meeting room bookings, when all members are not on the same calendar network. We also ask people to sign up before coming into the office and seeing the results of these forms is really useful for plannning. **Official Response from Clare Willson:** > Hi Jess - thanks for your honest review of The Hub. Really pleased you find the system effortless to build and use, this has always been our main aim from day one with The Hub, that anyone can build their own intranet without being a 'techie'. Thank you also for your useful feedback on instant chat and the interface. We're actually in the process of redesigning the user interface to make it more modern and slicker to use - so watch this space! I'll also pass on your comments regarding instant chat to our development team. Like you say, The Hub's Group Forums are a great way to collaborate between teams from different offices, but we'll certainly take onboard your request for more real-time chat between teams. Thanks again from everyone on The Hub Team! ### 37. The missing link in our systems **Rating:** 5.0/5.0 stars **Reviewed by:** Rob W. | Business Systems and Senior Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2021 **What do you like best about Hub?** Primarily the ease of use and setup. With limited internal technical resources available, I was very impressed with how easy the HUB was to setup and use. From our initial conversation, we very quickly had a working copy available to demonstrate to key stakeholders in our Management Team; such a timely response was pivotal in enduring the Organisation's engagement with the process. **What do you dislike about Hub?** Nothing specific; as its a very polished product with little to configure for a fully functioning system. **What problems is Hub solving and how is that benefiting you?** Our Organisation has recently experienced a huge level of growth, operating across a wide geographical area with Staff working remotely or from home. This growth led to the development of many internal systems and procedures, something of a challenge for an Organisation whose Staff have limited technical knowledge and do not always use email as part of their day to day work. The Hub has allowed us to reduce the "noise" created by an ever-increasing number of emails and communications by focusing how and to who we communicate updates or ideas. The creation of one central point for information and communications has also led to an increase in engagement with internal training and developments. Most importantly, its provided easy access to information for frontline Staff. In one example, a member of Staff used the HUB to access information that previously was not readily available, the end result being that the Client was able to secure permanent accommodation, the essence of what our Organisation is here to do. **Official Response from Clare Willson:** > Thank you Rob - we're delighted The Hub has been able to play such a pivotal role in helping your organisation "reduce the noise" and deliver more engaging, targeted communications - that's what The Hub's all about. It's also wonderful to hear The Hub has been so effective in helping your staff quickly and easily access vital information that can have such a positive impact on your charity's clients. We wish you continued success!! ### 38. Hub Intranet **Rating:** 4.0/5.0 stars **Reviewed by:** Kaila J. | Contracts Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2022 **What do you like best about Hub?** Having access to everyone's shared information in one spot. **What do you dislike about Hub?** When you go to respond to an email, it reverts back to your personal email and not the Hub email. **Recommendations to others considering Hub:** It's a great tool to keep everything in one location **What problems is Hub solving and how is that benefiting you?** Solves having all the information in one spot for the entire team **Official Response from Clare Willson:** > Thank you for sharing what you like best about Hub! We're glad to hear that having access to shared information in one spot is helpful for you. ### 39. Great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Hub?** Easy to use, informative and interactive **What do you dislike about Hub?** can be quite slow when using and navigating through the page **What problems is Hub solving and how is that benefiting you?** Helping the business gage and keep updated **Official Response from Clare Willson:** > We're glad to hear that you find Hub easy to use, with engaging features that keep your team informed. We're actively optimising the performance of the system to reduce any latency you might occasionally experience, and you should start seeing the benefits soon. Thank you for sharing your feedback with us. ### 40. Key communication tool for supporting our growing business. **Rating:** 5.0/5.0 stars **Reviewed by:** Tom S. | Group Operations Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Hub?** Intuitive design that is quick and easy to develop to meet our business needs. **What do you dislike about Hub?** None that come to mind after 4 months of use **Recommendations to others considering Hub:** An easy โ€˜off the shelfโ€™ solution to start-up a group intranet to get colleagues quickly engaged. Launch and ongoing support is excellent. **What problems is Hub solving and how is that benefiting you?** The Hub acts as a key communication tool for our business, knitting together recent acquisitions into our group culture. Making all colleagues feel part of our wider-Group business, shared objectives and ambitions. **Official Response from Clare Willson:** > Thanks Tom for your lovely feedback! Always fantastic to hear when The Hub's proving a hit for an organisation, and that you've received such great support. ### 41. Dynamic for our business needs, user-friendly and intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Hub?** Two things - (1) quantity and level of settings available to bespoke by admin users and (2) ease of navigation with the intuitive structure of menus, breadcrumbs option, etc. **What do you dislike about Hub?** HTML editor is a little clunky. I tend to edit in MS Word and then copy and paste into the HTML editor. **What problems is Hub solving and how is that benefiting you?** More effective communication with our licensees. Better way to structure knowledge and communications in a structure that can be easily accessed, searched and cross-referenced in future. Simplicity of the layout and functions makes it accessible to people of different levels of IT ability/confidence. **Official Response from Clare Willson:** > Thanks for your great review! Always good to hear when the breadth of admin features available straight out-of-the-box are being utilised by customers to help achieve better communications and knowledge sharing. ### 42. I love the Hub **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Hub?** How easy it is to interact with and how you can brand it to your business so well **What do you dislike about Hub?** I can't think of anything, the hub has been a great investment and tool **What problems is Hub solving and how is that benefiting you?** Improved communication, improved access to business policies and procedures which has enabled us to then improve these and make them more efficient in completion **Official Response from Clare Willson:** > Thanks for the great review! Always fab to hear The Hub's made such a great impact and is so well loved by a team. ๐Ÿ˜ ### 43. The Hub Intranet - the creation of a virtual public square for employees **Rating:** 4.5/5.0 stars **Reviewed by:** Vedran H. | Head of Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Hub?** Easy to set up. Easy to maintain. Lots of features that can grow with your company. **What do you dislike about Hub?** The interface is sometimes a bit limited. Graphically it feels dated at moments. **Recommendations to others considering Hub:** Forget all preconceptions about previous intranet experiences and start fresh. Get people involved in the design. What do your employees want to see and would love to have online? **What problems is Hub solving and how is that benefiting you?** We created one central point for all company news, policies, events, employee directory. We created an easy, intuitive way for people to keep up to date with what is happening...and easy access to crucial resources. In a time when the office is virtual, this had a huge impact. **Official Response from Clare Willson:** > Thanks Vedran for your review. It's great to hear The Hub has played such a crucial role of connecting your remote working teams. Thank you also for your honest feedback on The Hub's current frontend design. I'm pleased to say we're actually in the midst of a redesign of the user interface and frontend design to make your Hub look slicker and more modern, and we're hoping to roll out this new look out in early 2022 - so watch this space! ### 44. Excellence service and will improve our internal communications greatly. **Rating:** 5.0/5.0 stars **Reviewed by:** Sophie W. | Digital Marketing & PR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2022 **What do you like best about Hub?** Very easy to use and lots of options for what we need **What do you dislike about Hub?** Forms can be a little restrictive but no major issue **What problems is Hub solving and how is that benefiting you?** Internal communications was non-existent, incorrect information **Official Response from Clare Willson:** > Thanks Sophie for your 5 star feedback on The Hub! Much appreciated :) ### 45. Very user friendly and intuitive system that allows for many different styles and themes. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Hub?** The analytics section, allowing us to track user activity. From this reporting, we can see which articles and campaigns our employees respond to the most, and we can focus on doing more. **What do you dislike about Hub?** Some things can't be done just due to the limitations with containers and sizes of boxes. However, what we are trying to do can often be molded into the containers available, so it is not a huge problem. **What problems is Hub solving and how is that benefiting you?** We have removed some pages, and content employees are not using/interacting with very often by following the reporting data. This allows us to be more neat and tidy. **Official Response from Clare Willson:** > Hi - thanks for reviewing The Hub! Glad to hear the reports are proving so valuable for monitoring and influencing your content management. Thanks also for your feedback on the homepage containers. We're actually in the midst of a front-end redesign, which will give you much more flexibility over the styling of your containers and the content within them. Hoping to have the initial UI redesign completed in Q1 2022, so watch this space! ### 46. An excellent platform from which we can easily disseminate and host a wide range of content **Rating:** 4.0/5.0 stars **Reviewed by:** Alistair M. | Head of Information & Research, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2022 **What do you like best about Hub?** Its many useful intuitive features and functionality - they clearly put a lot of thought into its design. The support from Pancentric (set-up, deployment, development and day to day support) is excellent and they are always open to new suggestions. **What do you dislike about Hub?** In parts, the user admin interface is in need of a revamp, but understand it is underway, so look forward to the new look! **What problems is Hub solving and how is that benefiting you?** Streamlining of workflows through the use of the form builder. The hosting of training material e.g. video tutorials on internal systems for staff. **Official Response from Clare Willson:** > Thanks Alastair for your review! Always a pleasure to hear when our customers love how feature-rich our intranet is - that's why we make every feature as standard, so everyone can benefit from them! Plus glad the smart workflows on The Hub Forms have helped in streamlining your internal processes. Regarding the UI design, you're correct that we're in the midst of a major design overhaul, with the first phase being rolled out Q1 2022, so watch this space! ### 47. Some sections hard to navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah C. | I, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Hub?** The look of the news section and ability to view staff. Analytics are good too **What do you dislike about Hub?** Editing the homepage or uncommon changes can be difficult, also the limit of image sizes when uploading. Also when you go to add a lot of images in one page it's annoying you can't just copy and paste in from a word document. **What problems is Hub solving and how is that benefiting you?** Viewing who exactly is looking at communications, and must reads **Official Response from Clare Willson:** > Thanks Sarah for your honest feedback - much appreciated. Glad Hub News and the View Reports are proving useful for your organisation. With regards to your comments on the homepage editing, we're actually in the middle of redeveloping the Homepage Builder, hopefully revolutionising the whole process to a slicker drag and drop system that makes it much quicker and easier to view and edit your homepages. With regards to your copying images and text across from Word, this isn't really something we'd recommend because Word is likely to have different formating and that won't always copy across - you'd be much better off creating copy directly in the Hub's WYSIWYG Copy Editor. I'll have our hub support team reach out to assist you with this. ### 48. Holistic Intranet Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Shivam G. | Client Growth & Development, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2022 **What do you like best about Hub?** It is easy and engaging to navigate and browse information related to the organization. Being able to copy the content makes it even more impactful. have had one of the best intranet experiences with it. **What do you dislike about Hub?** Nothing that I can think about right now. UI probably could be a bit more catchy. **What problems is Hub solving and how is that benefiting you?** A Centralized place to share vital information or frequently needed documents for employees. In fact it can sometimes be leveraged to provide quick training to employees as well. **Official Response from Clare Willson:** > It's great to hear that our intranet solution is benefiting you by providing a centralized place for sharing vital information and documents, as well as facilitating quick training for employees. We value your feedback and will continue to enhance the user interface for a better experience. ### 49. The HUB is simple and easy to navigate and locate up-to-date information. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Hub?** The simple, easy-to-navigate functionality **What do you dislike about Hub?** The administrative side of uploading documentation and notifications is not always straightforward. **What problems is Hub solving and how is that benefiting you?** Assisting in communication **Official Response from Clare Willson:** > Glad you've found The Hub easy to manage and navigate - that's always been one of our key aims when building the solution. Thanks for your honest comments about the admin side of document management - I've passed onto our development team as a note to improve. We always value customer feedback and look to enhance our features continuously, so thank you! ### 50. Lycetts uses the hub as a focal point for internal communications **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Hub?** The hub provides a robust, stable platform which has enabled us to centralise many strands of data that were previously held in multiple locations. While on the one hand it can provide a virtual 'noticeboard' it also hosts a range of interactive forms which our staff can use to manage a multitude of activities. **What do you dislike about Hub?** The only challenge that we have with the hub is the design structure which means that unless a news item features in the upper section of the landing page users are less likely to scroll down to view items that are not viewed at first glance. **What problems is Hub solving and how is that benefiting you?** Provides a focal point for centralising data. **Official Response from Clare Willson:** > Thanks for leaving a review of your experience with The Hub. Glad to hear the system is playing a key role in centralising your multi-site comms and resources. Regarding your comment on your homepage News Carousel obscuring other news items, we'd be more than happy to show you how you can change your homepage layout to fully maximise the space and enhance the user experience. I'll be sure to get one of our support team in touch to assist. ## Hub Discussions - [What does Hub Intranet do?](https://www.g2.com/discussions/what-does-hub-intranet-do) - 1 comment - [What are intranet softwares?](https://www.g2.com/discussions/what-are-intranet-softwares) - 1 comment - [What is an intranet hub?](https://www.g2.com/discussions/what-is-an-intranet-hub) - 1 comment - [View Hub pricing details and edition comparison](https://www.g2.com/products/pancentric-digital-hub/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+06%3A08%3A59+-0500&secure%5Bsession_id%5D=147541f3-5f74-4f90-a0e5-24f2f13bfc52&secure%5Btoken%5D=fde0d4dc2182e199f5dbd04be43796516371b3c62ac77d69d15d125434d580e3&format=llm_user) ## Hub Integrations - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Box](https://www.g2.com/products/box/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Enabler](https://www.g2.com/products/enabler/reviews) - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Vimeo](https://www.g2.com/products/vimeo/reviews) - [X](https://www.g2.com/products/x/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) ## Hub Features **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Content Editor **Information Distribution** - News Feed - Newsletter - Notifications - Email - Multi-Channel Sharing **Content** - Versioning - File Request - Feedback **Generative AI** - AI Text Generation - AI Text Summarization **Content & Community Features - Enterprise Social Networking (ESN)** - Gamification - Community Building - Knowledge Sharing - User Generated Content **Agentic AI - Employee Intranet** - Autonomous Task Execution - Adaptive Learning **Content Management** - File Sharing - Version Control - Tagging - Knowledge Base - Surveys **Knowledge Base** - Q & A - Link Sharing - Searchable **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Employee Engagement** - Employee Generated Content - Confirmation - Comments - Inline Translation - Administrative Access - Content Interaction - Surveys (global & local) - Chat **Collaboration** - Instant Messaging - Project Management - Analytics - Time Tracking - Mobile Application **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support **Security** - Verification - Role-Based Permission - Public vs Private **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation **Admin & Reporting Features - Enterprise Social Networking (ESN)** - Content Moderation - Polls & Surveys - Content Management - Analytics & Reporting - User Management **User Experience & Accessibility - Employee Communications** - Native Mobile Application - Branded Experience - Personalized Ux Experience - Audience Management & Creation **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Content Distribution - Employee Communications** - Newsfeed - Newsletter Engine - Multi-Channel Sharing **Agentic AI - Enterprise Social Networking (ESN)** - Multi-step Planning - Cross-system Integration - Natural Language Interaction **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Communication** - Social Features - Tagging - Upload - Comments **Additional Features - Employee Communications** - Emergency Notifications - Analytics - Integrations **Agentic AI - Employee Communications** - Natural Language Interaction ## Top Hub Alternatives - 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