Hub Reviews & Product Details

HUB is a no-code employee intranet and knowledge management platform designed to empower HR, Marketing, and Internal Communications teams to launch and maintain an engaging company workspace without IT or developer support. It caters to small and mid-market organisations seeking to centralise company knowledge, deliver targeted internal communications, and boost employee engagement. By pairing an intuitive, easy-to-use interface with hands-on expert guidance, HUB removes traditional technical barriers so non-technical teams can manage their intranet with complete confidence. Equipped with an intuitive WYSIWYG page builder and content editor, teams can effortlessly add and update pages, adjust the branding or user permissions, and introduce new homepage sections in just 3 clicks—without needing any IT involvement. HUB serves as an agile, easy-to-manage alternative to complex enterprise systems like Microsoft SharePoint, particularly for organisations seeking lower administrative overhead and faster time-to-value. Independent G2 comparison data demonstrates that HUB consistently outperforms SharePoint across core implementation and usability benchmarks: - Ease of Use: 95% vs. 78% - Ease of Setup: 92% vs. 73% - Quality of Support: 99% vs. 79% - Likelihood to Recommend: 95% vs. 80% These validated ratings highlight HUB’s capability to deliver high adoption and user satisfaction without the development costs, technical debt, or ongoing IT dependency frequently associated with legacy platforms like SharePoint. HUB operates as an all-in-one intranet on a transparent, price-per-user model with no tiered feature paywalls, providing organisations with a cost-efficient and predictable investment. Subscriptions include access to the complete platform from day one—such as native AI self-service chatbots, content generation tools, intelligent search indexing, and automatic version upgrades throughout the contract lifecycle. To enhance affordability for diverse organisations, HUB offers an automatic 20% discount for registered non-profits alongside preferential rates for longer-term commitments. This balance of cost efficiency, included functionality, and transparent pricing is validated by independent user feedback: G2 has recognized HUB with the 'Best Estimated ROI' badge and designated it a 'High Performer' across both the Small Business and Mid-Market Employee Intranet categories. The result is an accessible, all-in-one intranet that pairs enterprise-grade capabilities with long-term affordability for growing teams. HUB provides a structured, human-first onboarding service tailored to your timeline, with most rollouts streamlined to just 6 to 8 weeks. Every customer works directly with a dedicated Onboarding Manager rather than relying on automated chatbots or generic video guides. This hands-on process covers site structure, branding, content migration, and user adoption to get teams up and running without tying up internal IT resources. The focus on direct, practical assistance is backed by independent user data on G2, where HUB has earned 'Best Support' awards for five consecutive years, alongside a 99% Quality of Support rating and a 96% customer retention rate across UK and international deployments.

Seller

Pancentric Digital

Discussions

Hub Community

Languages Supported

Czech, Danish, German, English, Finnish, French, Italian, Dutch, Norwegian, Polish, Portuguese, Spanish, Swedish, Turkish

Solution Type

All-in-One

Overview by

Clare Willson (Head of Marketing at Pancentric Digital)

Used by Informa Connect and 3 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

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Hub Integrations

(33)

Verified by Hub

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Brian S.

General Manager

Small-Business (50 or fewer emp.)

Originally submitted 5/21/2025

"Great system, easy to use and friendly team always happy to help!"

4.5/5

What do you like best about Hub?

It's easy UI and ability to flex to what we need. I'm no tech wizard but find it very easy to build exactly what i need. Whenever I have a problem the team also are very happy to help ASAP. We’ve now had it for coming up to a couple years and we’re still getting the benefits of the platform for our business today! Review collected by and hosted on G2.com.

What do you dislike about Hub?

Only 1 very small thing… It doesn’t link dropdown answers on a form. It would be great if when one option is selected it can change the next list of dropdown options. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

Thank you so much for your thoughtful review! We're thrilled to hear that Hub’s easy-to-use interface and flexibility are making a real difference for you, especially without needing to be a tech expert. It's great to know our support team has been there when needed. We appreciate your feedback on AI — those are areas we're actively exploring to bring even more value, and we're hoping to launch some AI features later this year. Excited to see how you expand Hub across your teams and for client use!

Asha Margaret A.

Marketing Manager

Small-Business (50 or fewer emp.)

12/17/2025

"Hub: Intuitive, Engaging, Connecting Teams Effortlessly"

5/5

What do you like best about Hub?

Hub is absolutely brilliant, and I am very impressed with the user experience. It’s intuitive, easy to navigate, and simple to explore. The forms make internal communications clearer, more transparent, and faster. I also enjoy the variety of features like news and polls which are easy to use and encourage everyone to get involved. And collaborating with Martin was a fantastic experience. Review collected by and hosted on G2.com.

What do you dislike about Hub?

Hub is excellent overall. One area for improvement could be adding more customisable template options. I believe the success of Hub depends on full participation from all staff members to keep it lively, engaging, and valuable for everyone. Review collected by and hosted on G2.com.

What problems is Hub solving and how is that benefiting you?

Hub provides a central location for all important department documents, ensuring everyone has access to the latest versions. It also helps connect employees across different locations, making it easier to welcome new team members and stay in touch with colleagues. Additionally, the forms we currently have in place have reduced the number of internal emails, making communication more streamlined, improving efficiency, and keeping the entire team better informed. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

Thank you for your positive feedback! We're thrilled to hear that you find Hub intuitive, easy to navigate, and valuable for internal communications. We appreciate your suggestion for more customizable template options and will certainly consider it for future updates.

Verified User in Human Resources

Mid-Market (51-1000 emp.)

Originally submitted 9/20/2021

"The Font Review"

5/5

What do you like best about Hub?

I really love how easy the Hub is to use. It makes sharing news, events, and all the important things with our staff feel effortless. It’s become such a helpful space for keeping everyone connected and in the loop. Review collected by and hosted on G2.com.

What do you dislike about Hub?

There honestly isn’t a anything I don’t like about the Hub Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

Thank you for your glowing feedback. Always wonderful to hear when customers love their Hubs - especially after 7 years! 😊 Creating a united digital workplace that brings your people and info together is exactly what Hub's about, so great to know its having such a positive impact at your organisation, and that the ease of use is really shining through. Thank you!!

Richelle K.

Administrative Manager

Mid-Market (51-1000 emp.)

Originally submitted 2/18/2026

"Simple, Clean, and Intuitive—Easy to Build and Administer"

5/5

What do you like best about Hub?

As a user, I really appreciate the simple, clean look and layout. As an administrator, it’s just as easy to work with—building things is straightforward and very intuitive. We were also really impressed with the level of support from the Hub Team. Normally, you would see support die off once the sale was done and the platform built, but the Hub team continues to be incredibly responsive to all of our queries and requests. Fantastic product, amazing team! Review collected by and hosted on G2.com.

What do you dislike about Hub?

I wish it was easier to change the visuals or themes for the customer. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

Thank you Richelle for the fantastic review! We love hearing that Hub's clean layout and straightforward administration are hitting the mark for your team. A huge thank you for the shoutout to our Support Team, too—we pride ourselves on being there for you long after the initial build!

Your feedback on wanting easier theme and visual customization is incredibly helpful, and I've passed this directly to our development team so we can keep improving. We're so happy to be your central hub for staff communication!

Uzma Parveen A.

Business Systems Architect

Enterprise (> 1000 emp.)

5/21/2026

"Useful App for Staying Up to Date on Firm Updates"

4/5

What do you like best about Hub?

A useful app that keeps me up to date on what’s going on in the firm, including all the latest updates. Review collected by and hosted on G2.com.

What do you dislike about Hub?

Its easy to get lost with so much information available. Also its bit of a task to find older posts from the knowledge pool Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

Great to hear the system has proved useful in keeping your teams informed - at its core Hub is all about boosting internal communications. We also appreciate this can mean there's a lot of comms, so we've introduced a new feature that allows you to archive old posts to help streamline your comms.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

Originally submitted 1/16/2023

"An incredibly effective communication tool for our staff across various offices."

5/5

What do you like best about Hub?

All staff members have individual logins, allowing them to access information at any time. This became an essential communication tool during our system upgrades. Review collected by and hosted on G2.com.

What do you dislike about Hub?

It’s continually updated with new useful features. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

Really great to hear you're finding your Hub a useful comms tool for your teams. Having disparate offices can make employee comms and connectivity difficult, so always wonderful to hear when Hub is helping to bring teams together and work more efficiently.

Verified User in Pharmaceuticals

Mid-Market (51-1000 emp.)

7/8/2026

"Great for Company-Wide News, Polls, and Embedded Videos"

4.5/5

What do you like best about Hub?

Upsides: You can embed videos, and it works really well for a company-wide site. We use it for news, polls, feedback forms, and more. Review collected by and hosted on G2.com.

What do you dislike about Hub?

Downsides: it isn’t 100% customisable and has a few limitations in terms of appearance. For example, right now you can’t have a two-row news box under two one-row news boxes. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

Thank you for sharing your feedback! We're glad to hear that Hub is helping to connect and engage your company internationally. We appreciate your input on the limitations around homepage container placement - we've passed this onto the dev team and we'll consider this for future improvements.

Mona F.

Clinical Informaticist

Mid-Market (51-1000 emp.)

1/20/2026

"HUB: Easy to Use with Outstanding Customer Support"

5/5

What do you like best about Hub?

Over the past year, we upgraded from our previous intranet to HUB, and the experience has been excellent. The platform is very user-friendly, and the support we’ve received from Martin has been outstanding. We’ve also had overwhelmingly positive feedback from our employees, which has reinforced that the move was the right one. HUB continues to roll out regular enhancements, consistently improving an already strong platform and making it even better over time. Review collected by and hosted on G2.com.

What do you dislike about Hub?

Nothing to report—everything works great. I honestly can’t think of a single thing that needs improvement. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

Amazing to hear such lovely feedback - thank you Mona! We pride ourselves on building true relationships with our customers, so we're thrilled to hear you've had such a wonderful experience - not only with your HUB intranet, but also with our onboarding and support teams. I'll pass on your kind words.

Verified User in Management Consulting

Small-Business (50 or fewer emp.)

Originally submitted 9/2/2025

"Easy to build, manage, and use!"

5/5

What do you like best about Hub?

New features are released throughout the year to improve functionality and the user experience. Review collected by and hosted on G2.com.

What do you dislike about Hub?

HUB Support are currently investigating whether Google Translate can be included on every page, rather than HUB admins having to add it in the right column on each page. Review collected by and hosted on G2.com.

What problems is Hub solving and how is that benefiting you?

We need to share information with franchisees worldwide and communicate key updates and news. We also need to restrict information by role/location. HUB allows us to set the access criteria. Files and information are now easily accessible, and we avoid accidental access or the editing/deletion of content. Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

Wow, thanks for you great feedback! Really wonderful to hear you're putting Hub's content segmentation and user personalisation to good use, and its helping you streamline your franchise comms. Thanks again

Eleanor D.

HR Manager

Mid-Market (51-1000 emp.)

4/21/2026

"Wide Range of Options to Create an Engaging Hub"

5/5

What do you like best about Hub?

wide range of options to make the hub engaging for users Review collected by and hosted on G2.com.

What do you dislike about Hub?

some extras functions would be useful such as being able to link to Teams Review collected by and hosted on G2.com.

Response from Clare Willson of Hub

Thanks Eleanor for the 5 stars! Great to hear you're finding HUB's all-inclusive feature package useful to engage users.

You mentioned being able to link to Teams - I'm pleased to say your HUB can! :)

We can integrate your HUB with your Microsoft account, linking it to Teams so that when you post news on your intranet, you can also send it automatically to an MS Teams channel, helping to further engage colleagues and drive them back to your intranet. You can also display your MS Teams chat threads in your HUB, so everyone sees the latest posts.

I'll get our Support team to reach out to speak to you about setting up Teams on your HUB.