# Owl Practice Reviews **Vendor:** Owl Practice Suite **Category:** [Mental Health Software](https://www.g2.com/categories/mental-health) **Average Rating:** 3.0/5.0 **Total Reviews:** 5 ## About Owl Practice Owl Practice is a comprehensive and compliant EHR, and practice management solution tailored specifically for mental health professionals. This innovative platform empowers practitioners to effectively engage with clients, foster growth within their practice, and streamline the payment process. With an array of features designed to simplify administrative tasks and enhance clinical workflows, Owl Practice not only helps practitioners focus more on their clients but also ensures they are well-equipped to thrive in a competitive landscape. ## Owl Practice Pros & Cons **What users like:** - Users appreciate the **document organization and storage** features of Owl Practice, enhancing their administrative efficiency and workflow. (3 reviews) - Users appreciate the **ease of use** of Owl Practice, which simplifies workflows and enhances overall efficiency. (3 reviews) - Users praise the **exceptional customer support** of Owl Practice, noting timely, friendly, and responsive communication. (2 reviews) - Users appreciate the **organization features** of Owl Practice, enjoying a streamlined and efficient workflow for their practice. (2 reviews) - Users value the **organization and financial tracking** of Owl Practice, allowing them to focus on helping clients effectively. (1 reviews) - Billing Efficiency (1 reviews) - Booking Ease (1 reviews) - Client Management (1 reviews) - Users appreciate the **data security** features of Owl Practice, ensuring safe communication and organized financial management. (1 reviews) - Ease of Setup (1 reviews) **What users dislike:** - Users feel the **note organization** needs improvement, wishing for a single-page format for easier access. (1 reviews) - Users find **limited features** like the lack of waitlists and better audio connectivity hinder their experience. (1 reviews) - Users find the **limited options** for clients frustrating, particularly lacking features like waitlists and improved connectivity. (1 reviews) - Users find the **not user-friendly options** of Owl Practice frustrating, particularly regarding connectivity and form creation. (1 reviews) - Users feel that the **customer support is inadequate** when technical issues arise, affecting their overall experience. (1 reviews) - Poor Navigation (1 reviews) ## Owl Practice Reviews ### 1. Happy with it **Rating:** 4.0/5.0 stars **Reviewed by:** Michael N. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Owl Practice?** I started my practice with Owl Practice and it has been a game-changer for me. As someone who isn't business-minded, Owl Practice's financial tracking features have been invaluable. It keeps everything organized and gives me peace of mind. The secure messaging and telehealth video sessions are fantastic, providing safe and private ways to connect with my clients. Additionally, having all my notes in one place with secure storage has made my practice run more smoothly. Owl Practice has truly helped me focus on what I love — helping people — without the stress of managing the business side of things. **What do you dislike about Owl Practice?** Sometimes it is complicated for someone like me who is not technically inclined. But support is always provided in a quick and personal way. **What problems is Owl Practice solving and how is that benefiting you?** Financial tracking, note taking, private online meetings ### 2. Overall Positive Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua L. | Faculty Member - Lab Facilitator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Owl Practice?** As a Registered Psychotherapist in private practice, my overall personal experience with Owl has been positive - it has helped streamline my administrative tasks and client scheduling, document organization and storage and video client sessions. The customer service experience has been exceptional - questions and communication have been consistent, timely and friendly/responsive. I appreciate that the Owl Team are focused on responding to customer feedback and implementing improvements. If this trend continues, I anticipate staying with them in the future. **What do you dislike about Owl Practice?** Not enough user friendly options for clients - such as a waitlist option, easier connectivity across audio devices/headphones - some improvements around creating forms would be helpful **What problems is Owl Practice solving and how is that benefiting you?** Practice Adminstration, File Storage, Videoconferencing ### 3. Owl is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Johanna S. | Owner/counsellot, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Owl Practice?** The video quality is very good. I also love how it helps me stay organized with everything in one place. It's also very user friendly. It was super easy to set up. Customer support has been great whenever I've had a question or an issue. I love how it is integrated with Stripe so that I can charge the client's credit card right after each session. **What do you dislike about Owl Practice?** I wish the notes for eacah client were kept on one page. **What problems is Owl Practice solving and how is that benefiting you?** No problem ### 4. Good for solo, cash-based practitioners, bad for US based insured or multi-state practices **Rating:** 1.0/5.0 stars **Reviewed by:** Dale W. | Decision Strategy & Behavioral Economics Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Owl Practice?** The UI is generally nice, and the workflow tools are helpful. This is likely a good platform for solo practitioners with a cash-only business who operate in a single time zone. **What do you dislike about Owl Practice?** The service and lack of communication from OwlPractice executives. We've been plagued with technical issues resulting in delayed claims processing, accounting errors, and a workflow for US insurance claims that makes no sense. Our patients are presented with inaccurate invoices, receipts, and EOBs. Accounting data provided by the platform is inaccurate, with payments being mysteriously misapplied and transactions erroneously reporting revenue. Because of the dearth of technical issues, we spend dozens of additional hours a month manually resolving issues to ensure our claims are paid, our accounting is accurate, and our financial obligations under insured contracting are met. Despite repeated attempts at working with Sr. Leadership to coordinate and resolve issues, we are left in the dark without real progress. The front-line service folks do their best, but leadership fails to deliver on commitments and makes no effort at proactive communication. The corporate culture of communication is silence. **What problems is Owl Practice solving and how is that benefiting you?** On the surface, it seems to be a clean user interface and an intuitive workflow. This is a good solution for a small practice operating with patients in a single time zone without insurance billing. I do not recommend it for multi-state operations, US-based insurance billing, or the need for clean and accurate accounting. ### 5. An Amazing Practice Management Software that Lost its Way **Rating:** 0.5/5.0 stars **Reviewed by:** Spencer N. | Registered Psychotherapist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2022 **What do you like best about Owl Practice?** I love the reminders via SMS and email that my clients receive and the ability to send forms for clients to complete with a click of a button. I also really appreciate that all of my financial information is captured for the year. I also like the secure messaging feature. **What do you dislike about Owl Practice?** For those clients that are using mobile phones to connect there is no dedicated app for mobile - it is designed to work through web-based applications only. Finally, the customer service during two major outages of the software has been incredibly lacking. The CEO showed poor leadership in his out of touch message to all users. I unfortunately was left with no choice with continued technical difficulties to leave the platform as contacting customer support would take upwards of 3 weeks at a time. **What problems is Owl Practice solving and how is that benefiting you?** I have been able to turn hours long bookkeeping, invoicing and receipts into about twenty minutes a month. Further, the reduced number of no-shows and late cancellations occur because the clients receive automated reminders via text and email. ## Owl Practice Discussions - [What is OwlPractice used for?](https://www.g2.com/discussions/what-is-owlpractice-used-for) - [View Owl Practice pricing details and edition comparison](https://www.g2.com/products/owl-practice/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+00%3A04%3A55+-0500&secure%5Bsession_id%5D=e5a147b2-9c6f-4513-9e62-137e5088f058&secure%5Btoken%5D=66fc5f122cf5bc692e99b98e78cf37e58a825696ac874b30023af15e4a3eee13&format=llm_user) ## Owl Practice Features **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation - E-Prescription **Added Efficiencies** - Integration with EHRs - Compliance - Integration with Billing Software - Patient Information Management ## Top Owl Practice Alternatives - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (894 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (485 reviews) - [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) - 4.7/5.0 (332 reviews)