Oreka TR Reviews & Product Details

OrecX is the world's #1 provider of audio capture for analytics and machine-based learning, providing a high-fidelity method for contact centers to leverage any third-party speech analytic solution for compliance, risk management, and customer experience requirements. With millions of end points spanning the globe, OrecX's platform was founded on the principles of openness, transparency, and collaboration, creating strategic, economic and technical benefits for its Users. Powered by the operating systems, browsers, databases and APIs that run the world’s infrastructure, OrecX’s modern and agile platform removes the threat of technology obsolescence, adapts to cloud, premise and hybrid environments, inter-operates with any third party system and provides full, unbridled data access and control.

Seller

OrecX

Discussions

Oreka TR Community

Languages Supported

English, French, Spanish

Overview by

Kevin Levi (Marketing for Call Center Technology)

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U

Verified User

Software Engineer

Small-Business (50 or fewer emp.)

2/1/2022

2/5

Having used the product, this reviewer finds performance to be good and deployment more efficient. The limitation noted is the heavy weight when loading components of items.

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Summarized using AI

JP

jesus p.

senior industrial engineer projects

Mid-Market (51-1000 emp.)

6/28/2019

"Orecx An excellent platform for call registration"

4.5/5

What do you like best about Oreka TR?

It is a call platform that has been very efficient for the volume of calls received by the different advertising campaigns and sales of products that we serve our customers, the fact of having all this activity with our operators to deal with the public makes many difficulties and confusion between operators and customers, these claims are resolved in a very transparent manner with oreka, we begin to filter by operator, the day, the approximate time and after that we listen to the person involved in the conflict and show what happened.

This is possible because OREKA stores all the information in the assigned server during the time that the institution

Require it, of course, we use different tools that present oreka to have all this as the institution requires.

One of the aspects that we must highlight is that support team that oreka offers us when we need it to clarify any doubts. Review collected by and hosted on G2.com.

What do you dislike about Oreka TR?

The negative of the platform, so to speak, is that initial presentation that is not very impressive as we would like it to be, but I am sure that the OREKA team will be working on it to make the changes in that sense. Review collected by and hosted on G2.com.

Recommendations to others considering Oreka TR:

If we want to take good control of the calls that are made and received by our staff that handles this service ideally and recommend oreka tr and oreka sc that is your complement, this will help you eliminate those uncomfortable disputes that are presented by setbacks that arise. Review collected by and hosted on G2.com.

What problems is Oreka TR solving and how is that benefiting you?

The acquisition of this call center system allows us to have control of the telephone conversations by the institution and that annoying arbitration was eliminated from who could be the reason between the client and the user and get to be unfair in the solution of the conflict for the parties. Review collected by and hosted on G2.com.

MW

Maryo w.

T I senior in marketing

Mid-Market (51-1000 emp.)

5/30/2019

"ORECX a platform to monitor central calls"

4.5/5

What do you like best about Oreka TR?

It is a platform that we have little time in use but it has been an excellent tool for companies in terms of monitoring calls for product sales and marketing that we provide to other companies. We can make revisions at the moment and be able to determine how is the attention to our customers by the team responsible for providing information on the products, goods and services we offer. In the same way when there are some difficulties with the clients or suppliers due to confusions or poor treatment we go to the recordings that have been stored in the servers arranged for them, these recordings are kept there for a certain time and not to clarify difficulties that They have been presented. The platform works without any kind of problem with the large volume of calls received. Review collected by and hosted on G2.com.

What do you dislike about Oreka TR?

Actually I can not say at the time of the platform in general something negative, we could talk about some difficulties at the beginning to know the application since it was a physical training person to person but could be resolved. They should update the startup presentation may be better. Review collected by and hosted on G2.com.

Recommendations to others considering Oreka TR:

My recommendation for companies that want to take good control of central calls and know what is the treatment of their staff in charge of receiving calls and their users is the ideal tool. Review collected by and hosted on G2.com.

What problems is Oreka TR solving and how is that benefiting you?

It was one of the best carried out by the company since it took the control of calls in a very empirical way and often the disputes there was no way to solve it, this brought as a consequence losses to the company financially and personally qualified by unfair solutions with the implementation of OREKA clarified many of this unknowns and each party runs with its consequence to listen to the recordings of the conversations in particular. Review collected by and hosted on G2.com.