Performance is good ,more efficient ti deploy

It is a call platform that has been very efficient for the volume of calls received by the different advertising campaigns and sales of products that we serve our customers, the fact of having all this activity with our operators to deal with the public makes many difficulties and confusion between operators and customers, these claims are resolved in a very transparent manner with oreka, we begin to filter by operator, the day, the approximate time and after that we listen to the person involved in the conflict and show what happened. This is possible because OREKA stores all the information in the assigned server during the time that the institution Require it, of course, we use different tools that present oreka to have all this as the institution requires. One of the aspects that we must highlight is that support team that oreka offers us when we need it to clarify any doubts.

It is a platform that we have little time in use but it has been an excellent tool for companies in terms of monitoring calls for product sales and marketing that we provide to other companies. We can make revisions at the moment and be able to determine how is the attention to our customers by the team responsible for providing information on the products, goods and services we offer. In the same way when there are some difficulties with the clients or suppliers due to confusions or poor treatment we go to the recordings that have been stored in the servers arranged for them, these recordings are kept there for a certain time and not to clarify difficulties that They have been presented. The platform works without any kind of problem with the large volume of calls received.