Ordway Reviews & Product Details

We can control online all invoices and also create new ones. In addition, the reports are very accurate and we can calculate from external software the hours worked and implement them - so we save a lot of time when creating invoices. Review collected by and hosted on G2.com.

Unfortunately, the integration of our bank accounts is not possible automatically - this is probably just for security reasons. Hopefully this will be possible in the future. Review collected by and hosted on G2.com.

The platform is very easy to use and intuitive. We used to have customer data in several different systems and now we are able to use Ordway as the 'point of truth.' Ordway understands complex billing subscriptions which we couldn't find in prior systems. We now have full visibility into when and what customers will be billed and how the revenue will be recognized. Long are the days of triple checking customers were billed correctly. Their support team has been a huge help not only during implementation but on an on-going basis. They listen to our feedback and suggestions and several have already been released since we went live. Review collected by and hosted on G2.com.

The platform can be buggy since the Ordway team is constantly making updates. We do a lot of reporting and I've struggled finding the data I'm looking for. Ordway allows you to create reports based on several metrics or data points, but it's hard to know where to start. Review collected by and hosted on G2.com.

The UI is easy to navigate. Ordway has many enhancements over Zuora such as ease of use, email visibility, one-time invoicing, and credit creation. Credit balances on accounts automatically get applied to the next invoice (unlike in Zuora). Ordway's payment page is very nice from a customer perspective. Any emails or questions get answered in a timely manner. Review collected by and hosted on G2.com.

We ran into many speed bumps during the conversion process and since beginning to use Ordway after our switch from Zuora. Conversion uploads are cumbersome and time consuming. The billing construct of our company can be complex and we've had to come up with work-arounds in order to make things work in Ordway. As of today, there is not a Salesforce360 sync, which can be very frustrating from a company visibility perspective (but they're working on it!). Some reporting does not accurately display information and there have been many instances where the system freezes up or intermittently goes down. Review collected by and hosted on G2.com.

Acts as a subledger, very useful API, great team Review collected by and hosted on G2.com.

Steep learning curve, integrations with other platforms could use some work Review collected by and hosted on G2.com.

The entire team is engaged with their customer. Everyone at Ordway was willing to help with our onboarding process where they could. Superb customer service even when things from our end got confusing and tenuous because of our sales process. Review collected by and hosted on G2.com.

There is nothing to dislike about Ordway, they have been a superb partner as we continue to grow during these difficult times. Review collected by and hosted on G2.com.

Super fast in creating invoices and dealing with related SaaS based Reporting & Accounting including AR collections. The integration to Stripe and QBO is seamless, ability to use Ordway for AR collection and email tracking allows for other departments to have full visibility to collections and billing. All billing and cash receipts handled direct in Ordway, with syncing direct to QBO. Credit card billing feature is excellent. Review collected by and hosted on G2.com.

Waiting on some reporting features, although most of these have just been released with others to follow. Occasional user errors do happen which require back-end support, but Ordway support teams responsiveness is excellent, they are always available and will take time to have video calls to help as necessary. Review collected by and hosted on G2.com.

Ordway is very intuitive and easy to use. For someone with little background in billing and accounting, I was able to learn the system very quickly. I love that I'm able to accomplish my tasks all in one system: I can easily draft and send out contracts for signature, convert it to an active billing subscription, and get the invoice out to the customer right away. It's all set up and automated through the lifetime of a customer. The support team is also amazing and very responsive. Review collected by and hosted on G2.com.

It can get buggy at times. The team is constantly doing updates to improve the system and sometimes, as a result, we get error messages. But the support team is very responsive, and the issue is fixed within a few minutes. Another thing I wish we could do is be able to sync the data into our Salesforce so that we could report right out of our own Salesforce. I know this is on the roadmap for them. Reports are hard for me to build from scratch, that's the only thing I find that isn't very intuitive for me. Review collected by and hosted on G2.com.

Unlike other vendors we explored, Ordway was able to handle our unique billing structure for all our customers. Ordway has allowed our team to effectively manage our customer subscriptions and decrease the time to invoice customers by almost 3 full weeks. One of Ordway's biggest value adds is their customer support team. They are truly best in class. They are responsive to inquiries and have helped us address any issues that arise in a timely fashion. Their team has proven to be very attentive and are always seeking customer feedback to improve their product. Ordway's ability to integrate with SalesForce and our accounting general ledger is another bonus that helps create a seamless quote to cash process. Review collected by and hosted on G2.com.

There is currently no approval workflow for certain tasks, which would be a nice feature for internal controls. With that said, I know this is on Ordway's road map for early 2021. The custom reporting framework can also use some improvement. Again, Ordway has this on their road map to revamp as well. Review collected by and hosted on G2.com.

Ability to streamline payments across complex and varied contracts terms, different payment methodologies. Also, ability to act as a revenue sub-ledger is helpful for the accounting aspect, especially as it can work with your GL accounts and defined revenue rules. Ability to use API and webhooks allowed for integration with our internally built products. Review collected by and hosted on G2.com.

Reporting for the system needs to be upgraded, and although the team has really improved it since its launch, there is still some ways to go. MRR and related reporting is there, but ability to extract data from the system is still difficult at times. Review collected by and hosted on G2.com.

Our Ordway rep was very helpful in getting us implemented. It was very easy to work with her and the implementation went really smoothly. Review collected by and hosted on G2.com.

The documentation for the setup process was a bit lacking and wasn't provided upfront. I believe this is because they like to give a hands-on assistance approach to implementation, which is comforting, but for technically-advanced software folks, sometimes it's also nice to just have it laid out in a doc w/ screenshots or video. Review collected by and hosted on G2.com.