Ordway Reviews & Product Details

The customer support. Using new enterprise software like this isn't always perfectly intuitive. I have questions, and I make mistakes. Ordway's support team is there to help. They respond quickly and teach me, so the next time, I can do things correctly myself.

Update: I have now used Ordway for 10+ months, and I rarely need to ask for help, and I use the software multiple times per day. I would say what I like best now is the flexibility of the system. I can pretty easily create subscriptions that are non-standard, with "odd" billing or revenue recognition. I also like their roadmap; each month, they roll out new features, and they're often things I didn't even know I wanted until I use them! Review collected by and hosted on G2.com.

At first, it was the learning curve, but I am over the learning curve and think I'm a power user. Ordway is now offering more training and a more robust video library for all users. I think I like everything at this point! Review collected by and hosted on G2.com.

Ordway has saved us a ton of time on manual billing and accounting work. We've automated everything from invoicing, accounts receivable follow-up, payment collection, and revenue recognition. Their integration with Salesforce has enabled us to connect accounts and opportunities and bring live customer data into Salesforce for the rest of the company to access. Review collected by and hosted on G2.com.

Nothing, everything has been working as anticipated. Review collected by and hosted on G2.com.

It's a very comprehensive platform that includes a lot of features Review collected by and hosted on G2.com.

The interface is not intuitive and that makes it difficult to use Review collected by and hosted on G2.com.

Ordway team is awesome. Their platform allows me not to have to worry about invoicing and revenue recognition now, or in the future when we raise capital or audit our finances. And, their customer service has been solid. Review collected by and hosted on G2.com.

Everything has gone smoothly so far. When we do have a feature or enhancement request, they follow-up quickly to let us know it's in the works or that they'll add it to the dev list, and they give us a workaround until then. That said, it seems like that "wish list" for us is really short. Review collected by and hosted on G2.com.

I like how easy it is to use, whether you're looking for invoices, statements, payments or even the client's page. The client's full overview on one screen helps give us the snapshot we need into their history. I also like that the Ordway team helps us customize the platform to fit our company. Review collected by and hosted on G2.com.

As the company is still fairly new, there are some glitches. Sameer and the rest of the Ordway team are good at getting back to us in a timely manner, however it is an inconvenience when the glitches occur. Review collected by and hosted on G2.com.

The support Ordway gives its customers is timely and thorough. Ordway takes feedback and is happy to improve, grow, and partner with you. Review collected by and hosted on G2.com.

The timezone makes it trickier since we are in the UK, however Ordway is moving this way... Review collected by and hosted on G2.com.

I'm very impressed with the resolve and resiliency of the Ordway team and the improvement they made with the platform during our implementation. The team really reflected and listened to our feedback. They were determined to make our experience better and over several months we have seen many improvements Review collected by and hosted on G2.com.

The software as a platform is good but needs some work. Reporting is the Achilles heel but I am confident the team will find a way to make this better too. Review collected by and hosted on G2.com.

I like the API focus, and Ordway's iterative approach to improvements. They respond to our inquiries and support our initiatives. The Account Manager, Max, has been fantastic, along with all the other individuals I have interacted with. We had a quick delivery from initial demo to when we first got access to the product. Given the quick negotiation and the small team I had at SalesRabbit to implement it, we were able to get up and going fairly quickly. Review collected by and hosted on G2.com.

I would say that the only thing I have found frustrating was the payment processor we had to go with to use Ordway has underwhelmed expectations. Setup and UI have both been less then helpful. There were some errors on import (not due to Ordway, but the payment processor and so part of the whole experience) that almost caused serious consequences. Review collected by and hosted on G2.com.

Ordway is highly customizable AR automation solution with a decent reporting feature. Review collected by and hosted on G2.com.

Our implementation was very difficult and we ran into some significant challenges at the end in particular. There are major limitations around QBO posting which we didn't find out until the end. Review collected by and hosted on G2.com.

The ability to run billing/payments in batches and system customization Review collected by and hosted on G2.com.

There is no easy way to re-run failed payments, the system is designed more like a CRM than an architecture resembling something you would want to look at from a high-level view. There isn't an easy way to view everything holistically - it's on an individual customer or subscription level. Review collected by and hosted on G2.com.