--- title: Ordway Reviews meta_title: 'Ordway Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 78 reviews by the users' company size, role or industry to find out how Ordway works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 78 scale: '5' date_modified: '2026-08-04' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # Ordway Reviews **Vendor:** Ordway **Category:** [Billing Software](https://www.g2.com/categories/billing) **Average Rating:** 4.6/5.0 **Total Reviews:** 78 ## About Ordway Ordway is the world’s most flexible billing and revenue automation platform - specifically designed for today’s innovative “as-a-Service” business models. With Ordway you can bill for subscriptions and usage-based pricing models. You can also use Ordway for revenue recognition (ASC 606) and reporting investor metrics (ARR, TCV, LTV, NDR). Using Ordway reduces your dependency on the spreadsheets and manual processes that work well when you are small, but don’t scale as you grow. Customers that switch to Ordway typically realize immediate benefits. Monthly bill runs and close processes go from weeks to days. Finance teams can scale without adding FTEs. ## Ordway Pros & Cons **What users like:** - Users praise the **excellent customer support** from Ordway, highlighting responsiveness and helpfulness in addressing requests. (14 reviews) - Users appreciate the **billing efficiency** of Ordway, significantly streamlining complex billing processes and saving valuable time. (12 reviews) - Users value the **effortless billing management** of Ordway, finding the platform both intuitive and time-saving. (12 reviews) - Users value the **flexibility** of Ordway for easily configuring complex billing models to fit their specific needs. (11 reviews) - Users benefit from the **automation capabilities** of Ordway, greatly enhancing billing efficiency and revenue recognition. (10 reviews) - Ease of Use (8 reviews) - Users value Ordway's **ease of use and flexibility** , praising its ability to handle complex billing seamlessly. (8 reviews) - Users value the **time-saving automation** of Ordway, enabling efficient billing and a focus on core business areas. (8 reviews) - Users appreciate the **flexibility and customization** of Ordway, enhancing their billing and revenue recognition processes significantly. (7 reviews) - Users appreciate the **flexible integrations** of Ordway, simplifying complex billing processes and enhancing overall usability. (7 reviews) **What users dislike:** - Users find **limitations in global cash collections** and occasional latency issues that hinder the overall experience with Ordway. (5 reviews) - Users experience **occasional API malfunctions** that disrupt workflow, despite overall satisfaction with Ordway's support and features. (3 reviews) - Users note **slow performance** during peak times, especially month-end, despite improvements in the platform's efficiency. (3 reviews) - Users note occasional **software bugs** in Ordway, but the team resolves them quickly, minimizing disruption. (3 reviews) - Users face **billing issues** with international collections and initial configuration complexities despite strong support from the implementation team. (2 reviews) - Users mention the **complex implementation** process requiring extensive manual effort and adjustments before achieving full functionality. (2 reviews) - Users face occasional **connectivity issues** with Ordway, disrupting workflows but usually resolved quickly by support. (2 reviews) - Users find the **difficulty of troubleshooting** in Ordway's flexible system to be a challenging aspect of its use. (2 reviews) - Integration Issues (2 reviews) - Lack of Integrations (2 reviews) ## Ordway Reviews ### 1. Flexible Billing tool that has increased productivity and created more visibility into our business **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2020 **What do you like best about Ordway?** The platform is very easy to use and intuitive. We used to have customer data in several different systems and now we are able to use Ordway as the 'point of truth.' Ordway understands complex billing subscriptions which we couldn't find in prior systems. We now have full visibility into when and what customers will be billed and how the revenue will be recognized. Long are the days of triple checking customers were billed correctly. Their support team has been a huge help not only during implementation but on an on-going basis. They listen to our feedback and suggestions and several have already been released since we went live. **What do you dislike about Ordway?** The platform can be buggy since the Ordway team is constantly making updates. We do a lot of reporting and I've struggled finding the data I'm looking for. Ordway allows you to create reports based on several metrics or data points, but it's hard to know where to start. **What problems is Ordway solving and how is that benefiting you?** I was struggling to get the accounting right for our complex business. We have recurring subscription fees, installation fees, usage charges and professional services which we were charging on multiple different platforms. Ordway allows us to manipulate individual charges and contracts and applies revenue recognition templates so all customer data lives in one place. What took me hours to reconcile is now happening automatically so I can focus on more strategic activities. ### 2. Simple billing system with speed bumps & hurdles to overcome **Rating:** 3.0/5.0 stars **Reviewed by:** Shaun F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2020 **What do you like best about Ordway?** The UI is easy to navigate. Ordway has many enhancements over Zuora such as ease of use, email visibility, one-time invoicing, and credit creation. Credit balances on accounts automatically get applied to the next invoice (unlike in Zuora). Ordway's payment page is very nice from a customer perspective. Any emails or questions get answered in a timely manner. **What do you dislike about Ordway?** We ran into many speed bumps during the conversion process and since beginning to use Ordway after our switch from Zuora. Conversion uploads are cumbersome and time consuming. The billing construct of our company can be complex and we've had to come up with work-arounds in order to make things work in Ordway. As of today, there is not a Salesforce360 sync, which can be very frustrating from a company visibility perspective (but they're working on it!). Some reporting does not accurately display information and there have been many instances where the system freezes up or intermittently goes down. **Recommendations to others considering Ordway:** They are a good billing system but still newer with a few things to work through. They are headed in the right direction and will keep building the product to be better. **What problems is Ordway solving and how is that benefiting you?** Ordway has made AR collections easier with their email bounce back report and visibility into seeing if a client has opened or viewed an invoice. Setting up new accounts goes much faster than Zuora with the ability to select pre-determined plans. **Official Response from Ordway Official:** > Hi Shaun, Thank you for your feedback. You’ve had challenges with the Salesforce Connector app and that is completely understandable as our old release did not include all the functionality your business required. I’d recommend you check out the latest version of the Connector software. We listened to much of what you told us, and that resulted in the enhanced Salesforce Connector package. We’d be happy to help you implement this at no cost to you. Let me know if you are interested. I can be reached at rkoh@ordwaylabs.com Rob Koh, Director of Customer Success & Operations, Ordway ### 3. Powerful and highly customizable billing platform **Rating:** 4.5/5.0 stars **Reviewed by:** Mickey W. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Ordway?** Acts as a subledger, very useful API, great team **What do you dislike about Ordway?** Steep learning curve, integrations with other platforms could use some work **Recommendations to others considering Ordway:** Our company was hitting a variety of limitations with the previous billing platform, and Ordway has opened up many new avenues for automation and data reliability. **What problems is Ordway solving and how is that benefiting you?** Automating commissions and operational reports, high reliability in the Ordway's data ### 4. New Customer on Ordway **Rating:** 5.0/5.0 stars **Reviewed by:** Eric M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2020 **What do you like best about Ordway?** The entire team is engaged with their customer. Everyone at Ordway was willing to help with our onboarding process where they could. Superb customer service even when things from our end got confusing and tenuous because of our sales process. **What do you dislike about Ordway?** There is nothing to dislike about Ordway, they have been a superb partner as we continue to grow during these difficult times. **What problems is Ordway solving and how is that benefiting you?** Revenue recognition complications, time-savings with month close, reduction of mistakes in the billing/AR cycle ### 5. Saas based Billing and Revenue Management system **Rating:** 5.0/5.0 stars **Reviewed by:** Terry T. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2020 **What do you like best about Ordway?** Super fast in creating invoices and dealing with related SaaS based Reporting & Accounting including AR collections. The integration to Stripe and QBO is seamless, ability to use Ordway for AR collection and email tracking allows for other departments to have full visibility to collections and billing. All billing and cash receipts handled direct in Ordway, with syncing direct to QBO. Credit card billing feature is excellent. **What do you dislike about Ordway?** Waiting on some reporting features, although most of these have just been released with others to follow. Occasional user errors do happen which require back-end support, but Ordway support teams responsiveness is excellent, they are always available and will take time to have video calls to help as necessary. **What problems is Ordway solving and how is that benefiting you?** Speed. We are a small accounting department and need a fast and easy to use system for invoicing and billing. Ability to provide transparency to our AR collection process by allowing other departments to access and run their own reports is an added benefit. ### 6. Flexible system that simplifies complex accounting rules. **Rating:** 4.5/5.0 stars **Reviewed by:** Kim H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2020 **What do you like best about Ordway?** Ordway is very intuitive and easy to use. For someone with little background in billing and accounting, I was able to learn the system very quickly. I love that I'm able to accomplish my tasks all in one system: I can easily draft and send out contracts for signature, convert it to an active billing subscription, and get the invoice out to the customer right away. It's all set up and automated through the lifetime of a customer. The support team is also amazing and very responsive. **What do you dislike about Ordway?** It can get buggy at times. The team is constantly doing updates to improve the system and sometimes, as a result, we get error messages. But the support team is very responsive, and the issue is fixed within a few minutes. Another thing I wish we could do is be able to sync the data into our Salesforce so that we could report right out of our own Salesforce. I know this is on the roadmap for them. Reports are hard for me to build from scratch, that's the only thing I find that isn't very intuitive for me. **What problems is Ordway solving and how is that benefiting you?** From a Sales Operations stand point, I had very little visibility into billing prior to Ordway. It was also a very manual process. Ordway has allowed me to easily see invoices, payments and contract status for any given customer. I am now also able to send out contracts directly from Ordway and have it automatically fill in the pricing and customer information whereas that was something I had to manually write in. ### 7. Controller **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2020 **What do you like best about Ordway?** Unlike other vendors we explored, Ordway was able to handle our unique billing structure for all our customers. Ordway has allowed our team to effectively manage our customer subscriptions and decrease the time to invoice customers by almost 3 full weeks. One of Ordway's biggest value adds is their customer support team. They are truly best in class. They are responsive to inquiries and have helped us address any issues that arise in a timely fashion. Their team has proven to be very attentive and are always seeking customer feedback to improve their product. Ordway's ability to integrate with SalesForce and our accounting general ledger is another bonus that helps create a seamless quote to cash process. **What do you dislike about Ordway?** There is currently no approval workflow for certain tasks, which would be a nice feature for internal controls. With that said, I know this is on Ordway's road map for early 2021. The custom reporting framework can also use some improvement. Again, Ordway has this on their road map to revamp as well. **What problems is Ordway solving and how is that benefiting you?** Ordway has helped us be able to manage all of our customer subscriptions and billings in one place. They actively work with us to handle new contract terms and billing structures. In addition, Ordway will allow us to have an automated quote-to-cash process with limited manual intervention. ### 8. Ordway is very helpful in automating billing and revenue **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Ordway?** Ability to streamline payments across complex and varied contracts terms, different payment methodologies. Also, ability to act as a revenue sub-ledger is helpful for the accounting aspect, especially as it can work with your GL accounts and defined revenue rules. Ability to use API and webhooks allowed for integration with our internally built products. **What do you dislike about Ordway?** Reporting for the system needs to be upgraded, and although the team has really improved it since its launch, there is still some ways to go. MRR and related reporting is there, but ability to extract data from the system is still difficult at times. **Recommendations to others considering Ordway:** Ensure you can get the reporting you need, but also simplify your revenue rules ahead of time - how you actually charge clients and the more consistent, the better it is both for the business and the system set up. **What problems is Ordway solving and how is that benefiting you?** Currently, we have simplified billing for over 6000 customers and over 10,000 subscriptions across multiple product lines. We are also in process of leveraging the revenue tools to facilitate our revenue accounting. ### 9. Good, easy implementation process (from a Salesforce Admin perspective) **Rating:** 5.0/5.0 stars **Reviewed by:** Tony P. | Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2020 **What do you like best about Ordway?** Our Ordway rep was very helpful in getting us implemented. It was very easy to work with her and the implementation went really smoothly. **What do you dislike about Ordway?** The documentation for the setup process was a bit lacking and wasn't provided upfront. I believe this is because they like to give a hands-on assistance approach to implementation, which is comforting, but for technically-advanced software folks, sometimes it's also nice to just have it laid out in a doc w/ screenshots or video. **Recommendations to others considering Ordway:** Leave yourself plenty of time to implement. Their process is easy and they're very helpful but, especially if you're migrating from another system, it will take communication time between a number of people (internally as well). **What problems is Ordway solving and how is that benefiting you?** Our previous billing system was implemented years ago and the workflow felt clunky/outdated. It caused a number of scenarios that I felt were "out of my hands" to resolve. Ordway has streamlined our process, making it easier to get our sales on the books quickly. ### 10. Overall the platform works well **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn M. | VP, Finance, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2020 **What do you like best about Ordway?** All of the details are in one platform for billing for our company. **What do you dislike about Ordway?** The latency is getting better, it can slow in accessing the invoicing and other areas within the system. **Recommendations to others considering Ordway:** Do you homework on all platforms you are reviewing to see how they integrate with your existing set up **What problems is Ordway solving and how is that benefiting you?** We are using the system as it is, not really solving issues or realizing benefits . ### 11. Solution to our billing woes! **Rating:** 5.0/5.0 stars **Reviewed by:** Conor O. | VP of Finance, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2020 **What do you like best about Ordway?** We have a usage-based billing structure which we really struggled with in Zuora due to how it was configured. Ordway were attentive to where we were struggling and proposed a setup that provides exactly what we need. Our invoice timing has dropped from the 3rd week of the month to the first already and we are still to integrate Salesforce and our usage data. The UI is intuitive and easy to learn. **What do you dislike about Ordway?** Some of the reporting is still being built out, however, they have a flexible custom reporting module that provides much of what I need and they have added multiple reports we use to their near-term reporting roadmap. **What problems is Ordway solving and how is that benefiting you?** Invoicing was a nightmare, consisted of many workarounds, manual adjustments etc. We had no handle on deferred revenue and no source of record for revenue. Ordway has gone a long way to solving all of those issues and we are seeing massive efficiency from the change. ### 12. Good, but needs work **Rating:** 2.5/5.0 stars **Reviewed by:** Tate S. | Financial Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2020 **What do you like best about Ordway?** It's definitely cheaper than the alternatives. **What do you dislike about Ordway?** Software is often shipped before properly tested. We have run into MANY bugs especially with the Salesforce integration **What problems is Ordway solving and how is that benefiting you?** We use it process customer payments. **Official Response from Ordway Official:** > Hi Tate, Thank you for your feedback. We understand and are actively engaged with your team to eliminate your challenges with the Salesforce Connector app. We listened to your team's feedback, which resulted in the enhanced Salesforce Connector package we recently released for you. We appreciate your partnership with us as we roll out additionally functionality and improvements. Rob Koh, Director of Customer Success & Operations, Ordway ### 13. Nimble billing software that bridges finance and accounting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2020 **What do you like best about Ordway?** Billing systems are usually very mechanical. It can be challenging for most billing software to handle more complex billing schedules and nuances. However, Ordway offers a flexible solution that really impressed our team. Ordway was able to automate everything for us. The implementation team is very quick to respond and worked with us to build features useful for our team. The level of attention is unparalleled. The UI is intuitive and is a drastic improvement from other billing systems I have used in the past. **What do you dislike about Ordway?** So far everything has been smooth. When we have suggestions, the implementation team works with us to resolve issues. **Recommendations to others considering Ordway:** Ordway is great if you care about billing automation and software flexibility. Implementation has been smooth and we were able to get up and running relatively quickly. **What problems is Ordway solving and how is that benefiting you?** Billing and accounting used to be very manual at my company. Ordway worked with us to automate everything. We have much stronger reporting power now because of Ordway. ### 14. Awesome Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2020 **What do you like best about Ordway?** Billing Platforms can be daunting, but Ordway's interface makes it easy to navigate. Even if you are less than an expert in AR (like me), you can easily get things done in Ordway. Best of all, their support is PHENOMENAL. The awesome team behind Ordway really steps up the meaning of customer success. **What do you dislike about Ordway?** Would love to be able to see Ordway payment data as fields in Salesforce that we can report on, e.g., outstanding balances, or when payments bounce **Recommendations to others considering Ordway:** Ordway might not be as well known, but from my experience with other platforms in the past, Ordway's use-ability and customer success is definitely a cut above the rest **What problems is Ordway solving and how is that benefiting you?** Keeping track of our customers billing history and syncing it up with salesforce so our users have visibility. ### 15. Meeting SaaS company demand review for OW **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2020 **What do you like best about Ordway?** Customer Support is really a top notch. **What do you dislike about Ordway?** Offering less customization so we tend to be satisfied with what's offered in the box. **Recommendations to others considering Ordway:** I recommend to maximize the feature by connecting with their customer support and engineering group to be able to request them customize OW based on your needs. Do not hesitate to communicate as they will probably respond and resolve your issues. **What problems is Ordway solving and how is that benefiting you?** MRR recognition system and reporting is easier to handle. Huge time saver here. ### 16. Always Available and Super Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2020 **What do you like best about Ordway?** I like that I always get a very quick response from my representative Sushma on any questions I have. She also helps me take care of processes that would be very manual on my end, and she fixes/adjusts them in the background. **What do you dislike about Ordway?** It can be difficult to edit invoices after they are sent, or if you need to add charges. We have had issues with the invoices number changing if edits are made after the invoices is sent. **Recommendations to others considering Ordway:** The customer service is fantastic. **What problems is Ordway solving and how is that benefiting you?** It is helping us stream our invoicing process a lot better as before we were manually creating all of our invoices each month. ### 17. Ordway is extremely user friendly and easily to navigate. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Ordway?** I love that the platform is so easy to navigate and understand. Every section is clearly labeled and my colleagues do well without any formal training. **What do you dislike about Ordway?** A minimal dislike that I have is the search option. It is VERY testy and you must have the exact title down to the case for the results to pop. **What problems is Ordway solving and how is that benefiting you?** My team is easily able to get invoices out to customers in a timely and automated way. I love that we are able to see if they were opened or not by the recipient. ### 18. Good, some issues. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Ordway?** Automated invoicing, child companies under parent company, reporting **What do you dislike about Ordway?** Required to set a billing start date even though that isn't set in stone for our industry **Recommendations to others considering Ordway:** Be sure to do thorough testing once implementation is complete. We found a few issues that have taken months with our Ordway resources to get resolved. There were a few bugs since it was a new software. **What problems is Ordway solving and how is that benefiting you?** Saving time, ability for customers to ACH payments, useful for our inventory tracking by applying item #s to items ### 19. Not likely to recommend **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Ordway?** I like that processing a refund only takes a few clicks. **What do you dislike about Ordway?** It seems to go down kinda frequently and the bugs are a problem. Cleaning up double charging etc is not good, and it is just kinda wonky overall. **What problems is Ordway solving and how is that benefiting you?** I can go in and reverse charges, apply credits and fix billing errors. It helps to be able to manage customer's invoices, credits, and refunds all in one interface. **Official Response from Ordway Official:** > Hi Anon, We really appreciate the feedback. We’re happy to hear that processing refunds is easy for you, and would love to dive deeper into the “wonky” issues you are seeing. I’m hoping these are the normal hiccups during the implementation phase. That said, we are constantly making improvements to the platform. If you’d like to schedule some one-on-one time to talk through the challenges you are experiencing, I’d be more than happy to spend the time required to get you to where you want to be. I can be reached at rkoh@ordwaylabs.com Rob Koh, Director of Customer Success & Operations, Ordway ### 20. Axial Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Ordway?** The ability and ease to create new subscriptions from templates and the Aging Report **What do you dislike about Ordway?** It is difficult to customize invoices. also don't like not being about to have different email rules **What problems is Ordway solving and how is that benefiting you?** We use Ordway for all our billing needs. Revenue mapping is very beneficial and ease of work with Stripe ### 21. It's pretty handy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Ordway?** I like the layout of the tool. It gives me the ability to check payment method, frequency, invoices, etc. without having to ask finance directly all the time **What do you dislike about Ordway?** The salesforce integration is not as clean as going into the actual Ordway dashboard **What problems is Ordway solving and how is that benefiting you?** collection and payment organization. ### 22. Flexible billing and revenue recognition software **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about Ordway?** The system is highly configurable, allowing my company to tailor my billing processes -- from workflow to invoice format -- to my businesses needs. I also like that the system supports uploading and downloading of data very easily, which greatly improves efficiency. **What do you dislike about Ordway?** As with any new products, you always wish it could do more. Ordway has already added several new features since I got on the platform about 6 months ago and I look forward to more. **What problems is Ordway solving and how is that benefiting you?** The most important problem I was trying to solve was having one single billing platform for all of my product lines. As a company that does recurring revenue as well as professional services, we had previously been invoicing from multiple systems. We now only have one system which provides a better experience for our customers and a more efficient workflow for us. ### 23. Competent, dedicated, productive, comprehensive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2020 **What do you like best about Ordway?** Attentiveness, solving our problems, flexibility **What do you dislike about Ordway?** Uncertainty in the future as-is with most products **What problems is Ordway solving and how is that benefiting you?** Inflexible and unreliable billing setup ### 24. Ordway is an extension of my revenue team **Rating:** 5.0/5.0 stars **Reviewed by:** Simon L. | co-CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2019 **What do you like best about Ordway?** I do not have to worry about billing and revenue recognition. We are in the business of improving healthcare communications, not collecting on invoices from our customers, or hiring teams to recognize revenue properly. Early on, the Ordway team helped identify a few clients we were billing incorrectly and that led to recovered revenue. More importantly, we are automating a part of our business (billing and rev rec) that lets our team focus on the core value drivers of our business. **What do you dislike about Ordway?** I am a bit removed from the day-to-day with using the software and the team has not given many complaints to me. If anything, since it has been operating, if someone does have to go in, it takes them a little time to remember where to make changes. **Recommendations to others considering Ordway:** This is a big investment, and it is easy to choose a “safe option.” The team at Ordway knows the problem space deeply and is the most responsive group I have worked with in a while. For us, we do not worry about this part of our business any more. In a scaling business like Klara, to be able to say that about a part of your business is priceless. **What problems is Ordway solving and how is that benefiting you?** We are removing inefficiency in our CRM to Accounting process so our team can focus on the core mission of Klara. The premise of SaaS is that you let experts do what they do best and Ordway fits that mold. Aside from revenue recovery early on, the Ordway software automates our salesforce “closed won” to invoicing process. This means our clients are automatically invoiced with the correct amount once they sign up. Each month, the software makes sure we are getting paid the correct amount by each one of the clients we have. ### 25. Time Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Brendan K. | Financial Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2019 **What do you like best about Ordway?** It's ability to calculate pricing on both a flat fee schedule and a tiered schedule. It also saves a bunch of time automatically sending out all emails and payment reminders. Lastly, the csv import tool is a great time saver. **What do you dislike about Ordway?** The templates for invoices are made using programming language. Would be helpful if the user can easily customize an invoice template. The usage imports sometimes get overwritten when you make edits to a subscriptions. Sometimes this can be overlooked and may cause issues in the future. **What problems is Ordway solving and how is that benefiting you?** A place where all pricing information is stored. Quick invoice generation over hundreds of clients, all with complex pricing schedules. ### 26. A Very Flexible Billing Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Susan Z. | Marketing Consultant, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2019 **What do you like best about Ordway?** As a Saas business, we have numerous types of billing plan structures and a "one size fits all" billing/revenue automation platform would never have been able to meet our various needs. The Ordway team was able to customize their billing system to accommodate all of our different scenarios and provide added value to our customers by displaying more detailed info on monthly billing invoices. By automating our complex billing process, I was freed up to spend time on more data-driven strategic initiatives. **What do you dislike about Ordway?** As an early adopter of the platform, subscription analytics and dashboard metrics were not built out for easy reporting and cohort analysis. **What problems is Ordway solving and how is that benefiting you?** Our business sells to individual loan officers as well as entire companies in the mortgage industry. Ordway helped us rethink how we were billing our customers and really simplified how we work with them. Our clients love being able to see all the people they are paying for as line items on their monthly invoices and statements. ### 27. Fantastic team, powerful product **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas S. | Head of Revenue Operations, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2019 **What do you like best about Ordway?** Onboarding and support have been absolutely fantastic. The team is quick to implement requirements and help us if we have a problem. They go beyond what is contractually required and really make sure we are successful using the product. The product itself is easy to use and has massive flexibility. **What do you dislike about Ordway?** The only small thing (which I know they are working on) is the helpdesk. But as the team always helps us if the documentation doesn't this hasn't been an issue. **What problems is Ordway solving and how is that benefiting you?** We can send invoices to customers several times faster than before. Saving our team a lot of time and hassle is the biggest benefit. ### 28. Invoicing in arrears based on monthly orders billed to corporate client **Rating:** 5.0/5.0 stars **Reviewed by:** Neil S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Ordway?** It was like magic. It just worked after setup, and helped streamline our invoices significantly. **What do you dislike about Ordway?** Not much, mostly there were integration and setup time, but their team was very supportive in getting set up. **What problems is Ordway solving and how is that benefiting you?** Our business fulfilled a catalog of corporate wellness programs. The orders would accumulate during the month and then we’d have to go back and compile everything to send out invoices. With Ordway, all that happens automatically as orders are placed and we can send an invoice out for the past months activity. It really saved us time. ## Ordway Discussions - [What is Ordway used for?](https://www.g2.com/discussions/what-is-ordway-used-for) - [View Ordway pricing details and edition comparison](https://www.g2.com/products/ordway/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+21%3A31%3A48+-0500&secure%5Bsession_id%5D=17f7a6d7-318a-4f2e-94cb-4a43ecd9c506&secure%5Btoken%5D=2a37fd4216da0055fa0fc105e6c8607c97c5bdeb551f3b49cfe5a63774f208cd&format=llm_user) ## Ordway Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Avalara](https://www.g2.com/products/avalara/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Qbo](https://www.g2.com/products/qbo/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SugarCRM](https://www.g2.com/products/sugarcrm-sugarcrm/reviews) - [Xero](https://www.g2.com/products/xero/reviews) ## Ordway Features **Billing and Payments** - Payment Terms - Personalized Billing - Custom Pricing **Billing** - Automation - Consolidation - Adjustments **Bill Generation** - Templates - Digital Billing - Recurring Billing - Hourly Billing - Contingency Billing - Project Billing - Multi-Period Recurring Billing - Recurring/Subscription Billing - Deferred Billing **Order Management** - Opportunities - Order History - Renewals **Usage Metering - Usage-based billing Software** - Data extraction/ingestion - Rating Engine **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Revenue Recognition** - Usage Tracking - Deferred Revenue - Revenue Accrual **Dunning** - Collections - Escalation **Bill Processing** - Consolidation - Batch Invoicing - Management - Compliance Management - Purchase Order Management - Document Management - Email Management - Client Management - Dunning Management - Master Data Management - Refund Management - Discount Management - Sales Tax Management - Subscription Management - Recurring Invoicing - Billing & Invoicing **Products & Plans** - Packages - Multi-part Deals - Plan Changes - Bundles - Sales Tax Management - Alerts/Notifications - Customizable Reports **Bill Generation - Usage-based billing Software** - Templates - Digital Billing - Usage Billing - Carrier Access Billing - Customizable Billing - Recurring/Subscription Billing **Revenue Optimization** - At-Risk Customers - Offer Optimization - Revenue Forecasting **Performance** - Packages - Discounts - Plan Changes **Integration** - Accounting - Payments - ERP - Mobile Payments - CRM **Pricing** - Standard Price - Discounts **Bill Processing - Usage-based billing Software** - Consolidation - Batch Invoicing - Management - Billing & Invoicing - Compliance Management - Discount Management - Price/Margin Management - Sales Tax Management - User Management - Order Management - Subscription Management - Service Request Management - Contract/License Management - Billing Rate Management **Reporting** - Dimensions - Deferred Revenue - Revenue Recognition **Revenue Management** - Automation - Consolidation - Adjustments - Billing Types - Recurring/Subscription Billing **Integration - Usage-based billing Software** - Accounting - Payments - ERP - Electronic Payments **Agentic AI - Billing** - Autonomous Task Execution **Additional Functionality** - File Encryption - Reporting & Statistics - Alerts/Notifications - Contact Database - Third-Party Integrations - AI Copilot - File Sharing - Purchasing & Receiving - Multi-Language - Activity Dashboard - Customizable Invoices - Real-Time Reporting - Credit Card Processing - Quotes/Estimates - Fraud Detection - Real-Time Data - Generative AI - Dynamic Pricing - Credit Note - Duplicate Detection - Invoice History - Reminders - Billing Portal - Accounting Integration - Backup and Recovery - Customizable Branding - Bulk Send - Invoice Creation - Time & Expense Tracking - API - Customizable Reports - Projections - Multi-Currency - Event Logs - Invoice Processing - Automated Receipt Matching - Tax Calculation - Payment Processing - Data Import/Export - Real-Time Analytics - Client Portal - Email Reminders - Mobile Access - Bank Reconciliation - Transaction History - Customer Accounts - Customizable Fields - PCI Compliance - Audit Trail - Multiple Payment Options - Self Service Portal - ACH Payment Processing - Third-Party Integration - Payment Tracking - Batch Processing - Approval Workflow - For Small Businesses - Tax Compliance - Workflow Automation **Additional Functionality** - For Telecommunications Industry - Reporting & Statistics - Customer History - Activity Dashboard - Alerts/Notifications - Service Provisioning - Multi-Currency - Self Service Portal - Pre-Paid Service - Product Catalog - Generative AI - Configurable Workflow - Payment Processing - Call Data Records(CDR) - API - Flexible Rate Tables - Audit Trail - Customer Accounts - CRM - AI Copilot - For Internet Service Providers (ISP) - Post-Paid Service - ACH Payment Processing **Integration** - Payments - Accounting - CRM & Sales **Agentic AI - Subscription Billing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Third-Party Integrations - Accounting Integration **Additional Functionality** - For Telecommunications Industry - Reporting & Statistics - Customer History - Activity Dashboard - Alerts/Notifications - Service Provisioning - Multi-Currency - Self Service Portal - Pre-Paid Service - Product Catalog - Generative AI - Configurable Workflow - Payment Processing - Call Data Records(CDR) - API - Flexible Rate Tables - Audit Trail - Customer Accounts - CRM - AI Copilot - For Internet Service Providers (ISP) - Post-Paid Service - ACH Payment Processing - Data Import/Export - Real-Time Analytics - Client Portal - Email Reminders - Customizable Branding - Mobile Access - Tax Calculation - Bank Reconciliation - Transaction History - Contact Database - Credit Card Processing - Customizable Fields - Real-Time Data - Invoice Processing - PCI Compliance - Multiple Payment Options **Agentic AI - Subscription Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making - Accounting Integration - Third-Party Integrations - Multi-Language **Additional Functionality** - Billing & Invoicing - Data Visualization - Customizable Fields - Revenue Recognition - Cancellation Management - Real-Time Data - Search/Filter - Summary Reports - Contact Database - CRM - Customer Profiles - Generative AI - Client Portal - API - Customer Database - Access Controls/Permissions - Tax Management - ACH Payment Processing - Usage Tracking/Analytics - Data Import/Export - Product Catalog - Discount Management - Revenue Management - Invoice Management - Reporting & Statistics - Customizable Branding - Billing Rate Management - Customizable Templates - AI Copilot - Real-Time Analytics - Multi-Currency - Invoice Processing - Self Service Portal - Subscription Plan Management - Order Management - Customer Accounts - Activity Dashboard - Real-Time Reporting - Credit Card Processing - Reminders - Dunning Management - Subscription Management - Enrollments/Onboarding ## Top Ordway Alternatives - [Maxio](https://www.g2.com/products/maxio/reviews) - 4.3/5.0 (817 reviews) - [Chargebee](https://www.g2.com/products/chargebee/reviews) - 4.4/5.0 (967 reviews) - [Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) - 4.2/5.0 (1,408 reviews)