What stood out most was their practical approach to designing an AI-powered product. Our tool generates complex recommendations and content drafts, and the original interface made those outputs feel opaque and hard to trust. Orbix focused on making every AI result easy to review, edit, and act on instead of adding flashy “AI magic” interactions.
They introduced clearer intermediate steps, inline editing, and visible status indicators so users could understand what the system was doing at each stage. The design system they delivered was consistent across the main workflows and reusable for later features. Handoff to our developers was clean—components, states, and edge cases were documented well enough that implementation required fewer clarification rounds than usual. Review collected by and hosted on G2.com.
Turnaround on smaller visual tweaks after the main design phase can take longer than expected when the team is deep in another deliverable. We learned to build buffer time into the schedule for final polish and minor iterations. Communication remained professional throughout, but response speed on low-priority requests varied depending on their current workload. Review collected by and hosted on G2.com.