What stood out most was their practical approach to designing an AI-powered product. Our tool generates complex recommendations and content drafts, and the original interface made those outputs feel opaque and hard to trust. Orbix focused on making every AI result easy to review, edit, and act on instead of adding flashy “AI magic” interactions. They introduced clearer intermediate steps, inline editing, and visible status indicators so users could understand what the system was doing at each stage. The design system they delivered was consistent across the main workflows and reusable for later features. Handoff to our developers was clean—components, states, and edge cases were documented well enough that implementation required fewer clarification rounds than usual.

They treated the product as a system rather than a collection of screens. From the first workshop they pushed for clearer information architecture and decision flows, which made the later visual work far more effective. The handoff to our developers was practical and low-friction.

What stood out most was their highly methodical approach to analyzing user behavior data before they even opened a design file. Instead of just suggesting superficial aesthetic changes, they mapped out every micro-interaction and friction point in our existing KYC funnel. They completely re-engineered how the app handles error states—such as when a user uploads a blurry ID photo—by replacing generic error messages with clear, real-time contextual guidance.Furthermore, their ability to balance accessibility compliance with a luxury, premium design aesthetic was exceptional. Usually, designing for strict WCAG compliance can result in a clunky, overly simplified look, but Orbix Studio managed to maintain our sleek dark-mode interface and brand identity while ensuring perfect font legibility and touch-target sizing. The comprehensive, scalable Figma design system they handed over at the end of the project has also made it incredibly easy for our internal developers to build out new product features without breaking our global styling rules.