OpenText NetIQ Identity Manager Reviews & Product Details

Identity Manager powers the entire identity management lifecycle, managing identities and their associated attributes to minimize privileges. This enables your organization to reduce the costs of manual account management and demonstrate compliance while reducing the risk of unauthorized access. Identity Manager integrates with Identity Governance to provide a comprehensive Identity Governance and Administration solution.

Seller

OpenText

Discussions

OpenText NetIQ Identity Manager Community

Languages Supported

Danish, German, English, Italian, Japanese, Dutch, Portuguese, Russian, Spanish, Swedish, Chinese (Simplified)

Overview by

David Shephard (Digital Customer Advocacy Manager, OpenText)

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User Insights

Average based on 15 real user reviews.

Verified User in Mining & Metals

Enterprise (> 1000 emp.)

6/11/2020

"How to facilitate user management"

5/5

What do you like best about OpenText NetIQ Identity Manager?

There are a some items that I like. Fist one is the scalability of the solution, I have worked with customers from 5,000 users to more than 200,000 users. Easy to install and start to use. Once you learn the Designer interface, development of new connection drivers and workflows are not difficult. The availability of drivers already provided by Micro Focus to connect to different applications give us a lot of flexibility. Code control by the use of packages facilitate the code update and rollback changes if necessary. The RBS is simple to understand and use. Review collected by and hosted on G2.com.

What do you dislike about OpenText NetIQ Identity Manager?

One item that I´m seeing some developers complain is the workflow development interface. They say it is not as intuitive as the driver one. And it would be nice to have either specific training with examples of use of each activity for workflow development. We can find a lot of information on drivers development, but as much with workflow development. Review collected by and hosted on G2.com.

Recommendations to others considering OpenText NetIQ Identity Manager:

Use it, or at least request a POC for your need. Review collected by and hosted on G2.com.

What problems is OpenText NetIQ Identity Manager solving and how is that benefiting you?

The main functionality it is the control of a user life cycle in the company. Since it is hired to the day it is dismissed. In the mean time, provide access to integrated applications can be automated and given the control with due approval process to application managers or administrators. The end user just fills a request, using a workflow, to request or revoke access. Review collected by and hosted on G2.com.

Jim M.

Star Wars Historian

Small-Business (50 or fewer emp.)

6/11/2020

"Best of class features and administration tools allows for fastest possible implementations"

5/5

What do you like best about OpenText NetIQ Identity Manager?

Real Time sync. Every other IDM tool I've seen batches work. Knowing that a termination happens immediately is important. Admin tools. By far the best set of administration tools I've seen in the market. They not only let you deploy, but they help make the implementation easier. Mature robust architecture. This product has been around a while, because they figured out an elegant solution to a complex and difficult problem. The NetIQ IDM architecture allows for maximum flexibility without having to do everything from scratch. Review collected by and hosted on G2.com.

What do you dislike about OpenText NetIQ Identity Manager?

Installation and dealing with the multiple components can be challenging. With different platforms and different library dependencies, installs can be harrowing. Review collected by and hosted on G2.com.

Dale F.

Senior Software Engineer In Test

Mid-Market (51-1000 emp.)

6/11/2020

"a good tool for access compliance"

4/5

What do you like best about OpenText NetIQ Identity Manager?

the ease of use for normal users

connectivity to many apps

ease of administration

Setting up logins for 30,000 students all in one day! plus removing access from 20,000 past students. Review collected by and hosted on G2.com.

What do you dislike about OpenText NetIQ Identity Manager?

Initial setup can be difficult

Some elements could be more customisable

Sometimes failures for runs of 30,000 students all in one day! plus removing access from 20,000 past students, require access to consultants to diagnose the fault. Review collected by and hosted on G2.com.

Recommendations to others considering OpenText NetIQ Identity Manager:

Make sure that you get a contract that includes integrating the solution in your environment, and with full ongoing support, the additional costs will add up quickly. Review collected by and hosted on G2.com.

What problems is OpenText NetIQ Identity Manager solving and how is that benefiting you?

Setting up logins for 30,000 students all in one day! plus removing access from 20,000 past students. Additionally each user has access to one or many of a suite of 200 + applications. Review collected by and hosted on G2.com.

Chad G.

Senior Systems Engineer

Insurance

Enterprise (> 1000 emp.)

11/19/2019

"Excellent solution with a great amount of flexibility."

5/5

What do you like best about OpenText NetIQ Identity Manager?

I like that the software is so flexible. There are so many things you can do with the software and so many different systems you can connect to. And if there are no drivers for your specific system, you can often use one of the generic drivers to accomplish what you need to be able to do. Review collected by and hosted on G2.com.

What do you dislike about OpenText NetIQ Identity Manager?

If you need to do more than just minor changes to the pre-built drivers, there is a decent learning curve to writing your own drivers or packages. Review collected by and hosted on G2.com.

What problems is OpenText NetIQ Identity Manager solving and how is that benefiting you?

We are using IDM for syncing between many connected systems including eDirectory, Active Directory and Oracle Unified Directory (OUD). This has allowed us to have disparate applications that use disparate user stores but yet the user uses the same username and password for them all. With OUD specifically it has been a great tool to populate the OUD system with process accounts and keep the passwords synchronized. In the past, each database had users local so management effort was huge. By implementing OUD and creating IDM drivers to populate the OUD instances, we have saved countless hours of work by the Oracle admins who, in the past, would be helping the application administrators during process account password changes. Now the application administrators can change the passwords on their process accounts without any interaction from the Oracle admins which saves the application administrators as well as the Oracle admins time. It also lowers the amount of downtime the applications have while the passwords for the process accounts that they use to connect to Oracle are changed. Review collected by and hosted on G2.com.

Gourav D.

Sr. Consultant

Enterprise (> 1000 emp.)

6/11/2020

"My Experience with Identity Manager is good and I high recommend to go through this and implement."

4/5

What do you like best about OpenText NetIQ Identity Manager?

In current situation, data is a huge risk to handle but as a solution Identity manager plays a good role. Review collected by and hosted on G2.com.

What do you dislike about OpenText NetIQ Identity Manager?

I would to see more awareness around Identity Manager. Review collected by and hosted on G2.com.

Joey K.

Engineer IV

Information Technology and Services

Mid-Market (51-1000 emp.)

11/18/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Best Identity Manager Solution on the Market"

5/5

What do you like best about OpenText NetIQ Identity Manager?

The biggest benefit to Micro Focus IDM is that it is completely based on standards and doesn't require specialized developers to implement. Many other IDM solutions out there require writing connectors in a vendors specific coding language (i.e., - Java, etc). MF IDM utilizes XML to customize connectors. Review collected by and hosted on G2.com.

What do you dislike about OpenText NetIQ Identity Manager?

Support in recent years is not as good as it once was. Review collected by and hosted on G2.com.

Odd Kristian L.

Senior Engineer

Enterprise (> 1000 emp.)

8/20/2019

"Not trivial, but extremely powerful and capable"

4/5

What do you like best about OpenText NetIQ Identity Manager?

It's a very powerful eco-system that can handle almost any scenario you need handled. The designer with its relative ease of use, and driver package handling is a favorite. Review collected by and hosted on G2.com.

What do you dislike about OpenText NetIQ Identity Manager?

The software installation on a large scale is not trivial, especially identity application & OSP, and would definitely benefit from simplification or more automation, although I will say it has become a lot better in 4.7. Review collected by and hosted on G2.com.

Recommendations to others considering OpenText NetIQ Identity Manager:

The system and concepts take a bit of time to learn properly, but it's well worth the effort. Plan your implementation properly, and find out in detail what you want the system to do. Review collected by and hosted on G2.com.

What problems is OpenText NetIQ Identity Manager solving and how is that benefiting you?

We are provisioning and de-provisioning several thousands of students and employees every year, with fully automated activation, password change or reset, and access control. Review collected by and hosted on G2.com.

Verified User in Education Management

Enterprise (> 1000 emp.)

8/16/2019

"OSU review.16"

5/5

What do you like best about OpenText NetIQ Identity Manager?

The graphical interface that allow me to code in a easy way... and I can switch over to the actual code (on rare occasions). The copy/paste feature is helpful too. I paste code into a text editor to help with coding. Review collected by and hosted on G2.com.

What do you dislike about OpenText NetIQ Identity Manager?

Identity Manager needs to add a "skip" option in the foreach loop as well as adding an "elseif" option in the if statement. Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

11/18/2019

"Very satisfied"

5/5

What do you like best about OpenText NetIQ Identity Manager?

We are using IDM since its name was DirXML, first for simple connectors and increasing its use to connect several systems. Very very satisfied Review collected by and hosted on G2.com.

What do you dislike about OpenText NetIQ Identity Manager?

Does not exist an HA configuration, it's a SPOF Review collected by and hosted on G2.com.

Verified User in Banking

Enterprise (> 1000 emp.)

10/23/2018

"I am an auditor in corporate and have reviewed GIS for this product."

5/5

What do you like best about OpenText NetIQ Identity Manager?

Reporting and scalability however as an auditor I do not see the best parts of the product. Review collected by and hosted on G2.com.

What do you dislike about OpenText NetIQ Identity Manager?

The way we implemented here at the bank. Meaning we have not centralized and have separate instances between platforms Review collected by and hosted on G2.com.