OpenText Documentum Content Management Reviews & Product Details

OpenText™ Documentum™ content management is a distributed, cloud-native enterprise content platform that offers a compliant, secure single-source-of-truth for all users. Built on a modular foundation, Documentum software integrates into enterprise business applications to enable access from any UI. Documentum products scale to meet the high-volume content demands of highly-regulated organizations.

Seller

OpenText

Discussions

OpenText Documentum Content Management Community

Solution Type

All-in-One

Overview by

Staci Butler

Value at a Glance

Averages based on real user reviews.

Time to Implement

10 months

Perceived Cost

$$$$$

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Top-Rated Alternatives

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User Insights

Average based on 57 real user reviews.

Implementation Time

10 months

Perceived Cost

$$$$$

OpenText Documentum Content Management Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is OpenText Documentum Content Management, and what problem is it built to solve?

OpenText Documentum Content Management is used as a central repository for organizing and managing business documents and records. Teams use it to control document versions and access, retrieve information, and route content through review or approval workflows.

What company sizes and industries is OpenText Documentum Content Management the best fit for?

OpenText Documentum Content Management appears most suited to organizations managing substantial volumes of business-critical content, though positive experiences also come from smaller organizations. The strongest fit spans these segments and industries:

Enterprise organizations: The clearest fit, particularly for complex document, records, and compliance processes.
Mid-market and small businesses: Also represented, with use cases such as shared repositories, document storage, and version control.
Financial services, energy, and IT: These sectors use it for controlled records, sensitive content, and business workflows.

What customer support options does OpenText Documentum Content Management provide, and how do users find the overall support experience?

Support is available through email or help desk and phone channels. The experience is mixed: some users value the support team, while others describe support as difficult to access or lacking, and note that product expertise and documentation can be challenging to find.

What features or capabilities could make OpenText Documentum Content Management even more useful?

The most useful improvements would make everyday work smoother, especially for teams handling large repositories. Users point to opportunities in these areas:

Modernize the interface: Make navigation and common actions more intuitive, with clearer menus and more configurable screens.
Improve speed and search: Reduce delays in uploads, document access, and large searches, while making search more flexible.
Strengthen guidance and administration: Provide clearer contextual help and documentation, and simplify configuration and user management.

Is OpenText Documentum Content Management considered safe and secure for handling data?

OpenText Documentum Content Management is used to protect sensitive content through document-level permissions and controlled access, and users value its ability to keep records organized and confidential. Security depends on careful setup, particularly where permissions inherit through folder structures or need to align with document lifecycle stages.

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Dante H.

Office Assistant

Program Development

Small-Business (50 or fewer emp.)

11/24/2018

"Overall easy to use, across the office"

4/5

What do you like best about OpenText Documentum Content Management?

The architecture means easy implementation of new packages for users who don’t directly deal with technical and financial aspects of licensing too. Makes it easy to use in particularly large offices, and at minimal cost. Review collected by and hosted on G2.com.

What do you dislike about OpenText Documentum Content Management?

The actual process of dealing with licenses requires a big deal of technical knowledge. Also little comparisons between different produces. Review collected by and hosted on G2.com.

Laura G.

Registered Nurse

Hospital & Health Care

Small-Business (50 or fewer emp.)

11/24/2018

"Difficult to get used to operating, seems to be outdated"

3.5/5

What do you like best about OpenText Documentum Content Management?

Multiple versions of the document make it easier to envision options Review collected by and hosted on G2.com.

What do you dislike about OpenText Documentum Content Management?

Outdated interface, but operation begins to run smooth once familiar with it Review collected by and hosted on G2.com.

Indars S.

Documentum Consultant

Enterprise (> 1000 emp.)

12/16/2017

"Documentum - stable and advanced ECM system"

4.5/5

What do you like best about OpenText Documentum Content Management?

Documentum is stable and advanced ECM system if advanced functionality is what is required for a company. It has lots of entry point for customization and configurations, integrates nicely with many other OpenText and business solutions. Has best in class search engine - xPlore. Search engine and its performance if sometimes noted by companies why it has won over Documentum vs its fierce competitors. Repository is very stable and not support intensive. Review collected by and hosted on G2.com.

What do you dislike about OpenText Documentum Content Management?

Expenses. Documentum costs a lot of money, support and administration adds up nicely and hence many companies are constantly looking for replacements - something that has maybe less functionality but costs substantially less. Some are tied to Documentum because of regulated industries etc. but expense and UI are the main factors that makes this solution little less appealing. Review collected by and hosted on G2.com.

Recommendations to others considering OpenText Documentum Content Management:

Resources who will support it and enhance, if needed. Documentum is niche skill and not many quality talent available at all locations, and if there are they, administration and support gets expensive fast. Review collected by and hosted on G2.com.

What problems is OpenText Documentum Content Management solving and how is that benefiting you?

Usually Documentum performs best in regulated industries, where companies have to keep records/trade secrets/financials as regulated by their industry governing agencies, authoring sensitive content and require multiple users to work on it until documents get approved. Documentum also solves transactional case management issues with one of the best solutions in its class. Review collected by and hosted on G2.com.

Verified User in Legal Services

Mid-Market (51-1000 emp.)

4/4/2018

"Great Document Storage"

4/5

What do you like best about OpenText Documentum Content Management?

I like how it allows long, lasting storage and safety for important documents. Review collected by and hosted on G2.com.

What do you dislike about OpenText Documentum Content Management?

I dislike how difficult it is to categorize your documents, as you cannot input a field without first adding the field as a "descriptor" option. I also dislike how you cannot easily search for a key word for accurate results and an easy find of the document when you don't know what it is filed under. Review collected by and hosted on G2.com.

Recommendations to others considering OpenText Documentum Content Management:

Ensure that you learn the process of adding new categories and "descriptors" so you can accurately sort documents and information. Review collected by and hosted on G2.com.

What problems is OpenText Documentum Content Management solving and how is that benefiting you?

The ability to store all documents in one place. This is beneficial to the business by allowing multiple users and employees access to the same documents and information in real time. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

12/26/2017

"Documentum Review"

3.5/5

What do you like best about OpenText Documentum Content Management?

I like that Documentum is password protected and the fact that it has built-in functions that allow the user to store commonly-used folders for easy access (via the 'My Favorites' button) as well as the internal Documentum search function. Review collected by and hosted on G2.com.

What do you dislike about OpenText Documentum Content Management?

The Documentum version I used did not have needed features for robust document lifecycle management. There was no mechanism for defining different lifecycle phases based on our requirements. Review collected by and hosted on G2.com.

What problems is OpenText Documentum Content Management solving and how is that benefiting you?

We needed to ensure our employees will always retrieve the latest version for a spec or procedure. We also wanted to have a good history of version changes where it was easy to retrieve any old document version. We were able to eliminate any confusion or mistake regarding what document version to use in the company and in our contract manufacturers. We were able to easily show what version of spec or procedure was used in past product productions as well as provide the old version. Review collected by and hosted on G2.com.

Jagriti N.

Software Engineer III

Law Enforcement

Mid-Market (51-1000 emp.)

3/27/2018

"Use documentum to store all the versions of documents"

5/5

What do you like best about OpenText Documentum Content Management?

We can view the versions of documents saved on documentum. We can retrieve all the attributes and their values. Review collected by and hosted on G2.com.

What do you dislike about OpenText Documentum Content Management?

User management is not easy. Difficult to mimic user groups and settings on others. Review collected by and hosted on G2.com.

Verified User in Restaurants

Enterprise (> 1000 emp.)

5/15/2018

"Great Data Storage"

4/5

What do you like best about OpenText Documentum Content Management?

The ease to full text search metadata we are looking for, and the ability to export data. Review collected by and hosted on G2.com.

What do you dislike about OpenText Documentum Content Management?

The length of time that it takes to pull large searches up. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

12/7/2017

"A good idea that needs a lot of work"

2.5/5

What do you like best about OpenText Documentum Content Management?

The fact that you can create contracts and upload documents to a central location and provide access to specific users or user groups. Review collected by and hosted on G2.com.

What do you dislike about OpenText Documentum Content Management?

How long it takes to create or upload anything in this system. It is super slow and it requires too many steps to do any of this. Review collected by and hosted on G2.com.

Recommendations to others considering OpenText Documentum Content Management:

Make sure you look at other options before going with Documentum. This application has been the a leader in the document management system circle, but I believe there are others out there that could offer the same functionality with a more efficient interface. Review collected by and hosted on G2.com.

What problems is OpenText Documentum Content Management solving and how is that benefiting you?

It is serving as a secure storage for contracts and contract documentation for the agency I work for. Review collected by and hosted on G2.com.

Verified User in Utilities

Enterprise (> 1000 emp.)

1/29/2018

"Great for storing files"

5/5

What do you like best about OpenText Documentum Content Management?

I like how organized and secure the application is Review collected by and hosted on G2.com.

What do you dislike about OpenText Documentum Content Management?

I hate that it runs slow sometimes but other than that it is good Review collected by and hosted on G2.com.

Beneva W.

Product Data Control Manager

Electrical/Electronic Manufacturing

Mid-Market (51-1000 emp.)

10/21/2016

"Documentum User Experience"

4/5

What do you like best about OpenText Documentum Content Management?

1. Allows different versions of the document to co-exist. Each version has a Comment field where you can explain the delta between the old version and new version.

2. Provides various security access so administrator can define what a user can access and not access.

3. Easy to use.

4. Provides workflow for document approvals. Review collected by and hosted on G2.com.

What do you dislike about OpenText Documentum Content Management?

Recommendations to others considering OpenText Documentum Content Management:

I consider a PLM tool like Agile and Arena to be better than Documentum when it comes to managing documents. However, if a PLM tool is out of the question, I do not know of any better out-of-the-box tool than Documentum when it comes to managing documents. There are other tools with more functionalities than Documentum but these can be more expensive and may require extensive customization. Review collected by and hosted on G2.com.

What problems is OpenText Documentum Content Management solving and how is that benefiting you?

We were able to eliminate any confusion or mistake regarding what document version to use in the company and in our contract manufacturers. We were able to easily show what version of spec or procedure was used in past product productions as well as provide the old version. Review collected by and hosted on G2.com.